We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mortgage Broker

CrossCountry Mortgage, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CrossCountry Mortgage, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CrossCountry Mortgage, LLC. has 640 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.47

    Average of 176 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nicki L

      Date: 06/24/2025

      I filled out an online calculator on ****** ******** to see what payments would be for a home equity loan. My advice to anyone reading this - never fill out anything online!!!!! For the last 2 weeks, Cross Country Mortgage has been calling me 4-5 times a day!!!!! The couple times I have answered, I asked them to stop calling me - they ignore me and ask how they can help get me a loan. I also have blocked numerous numbers from them. I have no idea how to get them to stop calling me!!! I would never, ever, use this company for anything based on this continuing harassment and will tell everyone I know to stay as far away from this company as possible!

    • Kylee S

      Date: 06/23/2025

      I highly do not recommend this company. The lender I spoke with, ***** *********, had no idea what he's doing. He was consistently unprofessional. He refused to give me any information in relation to closing costs, monthly payment and lied to me about the information on the loan and the requirements of the loan. Even my realtor told me that he doesn't think Keyon knows what he's doing.

    • SUMMER B

      Date: 06/18/2025

      They lost my business due to two significant errors. My first loan experience with them was problematic; I and my realtor disclosed from the start that there was an unpermitted ADU on the property. After the earnest money became non-refundable, they informed me they couldn't process the loan. In a rush, I secured a hard money loan. Later, I used CrossCountry for refinancing. I submitted my tax and supplemental tax forms, but the underwriting erroneously used tax information from the first loan, which did not include the purchase price tax costs—costs I had paid separately from the loan. They should have verified with the county or reviewed the documents I submitted. I hired them for their expertise, yet they let me down twice, leaving me in a very vulnerable position to resolve the issues—first with the rush to secure a loan to complete the sale, and second by receiving a demand to pay letter from the loan servicing company for an additional $4000 in tax liability that was omitted from the loan as well as the escrow deficit. I will never use them or recommend them to anyone again.

    • Maria Grazia S

      Date: 06/17/2025

      The most obnoxious company ever. I blocked them and they keep calling me. Go get your business somewhere else!!

    • William O

      Date: 06/04/2025

      l attempted to get a VA Mortgage with this company, but was informed by **** ***** * ****** **** ******** that my Credit score was too low and no accommodations would be considered, even though I am a 100% disabled Veteran and offered to provide multiple years of perfect rent, utility, and vehicle payments to show credit worthiness. This lender expects disabled individuals to be able to maintain the same credit scores that able bodied, non-disabled individuals are able to achieve, and uses those arbitrary scores to discriminate against disabled veterans and deny 100% guaranteed VA Home Loans.

    • Roberto b

      Date: 05/15/2025

      We are in the Pittsburgh area working with Dave F. this is the worse experience that we have had with any mortgage company, if you are looking for someone that does not care, does not return calls, no follow up, no other members of this organization follows up, a complete disaster and a disgusting experience, it there was a way to leave a minus star would do that, this is as as bad as it gets, stay away from this people, they lie, we are stuck for hundreds of dollars for appraisal and heard nothing for weeks, this person says will reach out the next day and it has been weeks, companies like this don't deserve to be around as a business owner if I would do the same, will be out of business, not surprised after seeing all the feedbacks from others as they have multiple offenses for same or similar reasons. consumers be aware

    • Laurence L

      Date: 05/10/2025

      Cross Country mortgage has mismanaged my escrow funds. Cross country mortgage for the third time has failed to pay what was contractual agreed upon within the proper billing time. The first time to taxes were late due to my account transfer between cross country mortgage companies. I accepted the answer and they did resolve the issue created by them, now this time my house insurance was not paid on time and I only found out due to the insurance company contacting me. Cross country mortgage made several excuses not a single one showed ownership of the problem blaming the insurance company.. When I called I was told I was out of compliance and I was to be held accountable for the something I am forced to pay and have no responsibility over. The biggest issue is cross country mortgage never once contacted me to tell me the about the issue. Instead they were willing to let it lapse and on the 60th day they had full rights to change my insurance without my knowledge. Then charge me. Never once did the mortgage company contact me about possible issues with insurance. Instead they kept quiet to accuse me of me not meeting the requirements of the contract. Then when I ask for full control of my escrow they reply it has to be reviewed. It has taken great restraint to not press legal charges. I just want control of my escrow I am not going to lose my house because a bank is unable to do their job that they contractual signed. They can make me look bad but the truth is I have paid on time and if it wasn't for the insurance company I back dating coverage and letting this go with no fines, there would have been a lawyer involved.

    • Jared H

      Date: 04/22/2025

      Do not give them your information, they will spam call you with a different phone number 100 times a day!!!

    • Paul C

      Date: 04/21/2025

      This company needs to be looked into and prevented from doing mortgages. I was locked in signed the paperwork work a 6.25 interest rate. The letter came in saying congratulations your expiration date is Oct 2025 when I signed in July 2025. Aug 1 came and I was told i had to revise that because it didn't count anymore. I asked why it had congratulations, locked in until Oct and I was always ignored. Raised to 7. The mortgage guy Michael said his team would look into when I was due to close end of aug and didn't hear back until a few days before closing. Luckily I Switched companies and I had zero hassles. Michael b**** was awful. Communication terrible. Business practice terrible.

    • Catalina A

      Date: 04/20/2025

      Cross Country Mortgage with the Joe S*** team was an amazingly awesome and successful experience!
      ******** ************* USAF

    CrossCountry Mortgage, LLC. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.