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Business Profile

Property Management

Millennia Housing Management,LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Millennia Housing Management,LTD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Millennia Housing Management,LTD has 230 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ****** *******





      I have not received my security and pet deposit still.

      I have been patient.

      I would like to re-open my case.

      ****** *******





       

      Business Response

      Date: 06/18/2024

      The owner entity of the property, ******** ******** **** **, and the managing agent, Millennia Housing Management, Ltd. take these claims very seriously.  In this case, when Ms. ******* vacated from the property, she was obligated to provide a forwarding address.  She failed to do so.  When the property management team went to return the security deposit, it was sent to her old address with the goal that she had completed a forwarding mail packet with the United States Post Office.  Given the delays in the mail, the check has not yet been returned to Millennia.  We have requested a stop payment on the check and will reissue it to her new address which was included in the BBB complaint.  We hope that this addresses the prior resident's concerns.  

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since Millennia bought Lexington Village (Cleveland) in 2017 it has gone downhill. Mangement *****. They cant keep a property manager, you go to the leasing office with an issue one day and speak to someone and the next day that property manager is gone! There is no snow removal, good luck if youre elderly or handicapped. Maintenance is non-existent and as of 6/4/2024 there hasn't been trash removal in 2 week so there is a mountain/overflow of trash all over Lexington Village (Cleveland) property. Its 80° and the smell is horrible! And embarrassing to live there. Frank T. ****** the owner of Millennia Housing Management also owns Key Tower, Marriott in downtown Cleveland and more than 275 multifamily residential communities in 26 states as well. The mismanagement of his multiple million dollar properties is inhumane and unacceptable!! Frank ****** needs to be held accountable!

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a deposit to hold an apartment in August of 2023 and it was to be refunded if my income was above their guidelines. I was told my income was above in December of 2023. From December of 2023 to May of 2024 I still have not been provided a refund. The office won’t answer the phone, slowly responds to emails and advised corporate is responsible for refunds. I have called 49 times as of today and have yet to get a response or a refund.

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 1, 2024, Lexington Village Apartments left a notice on my door stating that they were raising the rent starting April 1, 2024. The notice stated that they were raising the rent because they were adding a water charge to the monthly rent. I contacted legal aid and they advised me that the landlord cannot raise my rent in the middle of a lease. I addressed the issue with the leasing office and they stated that their lawyers say that they can raise our rent as long as we are given 30 days notice and as long as each apartment has their own water meter.

    Millennia Housing Management,LTD is NOT a BBB Accredited Business.

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