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Business Profile

Title Agent

Ohio Real Title Agency, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ohio Real Title Agency, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ohio Real Title Agency, LLC has 18 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6.20.2024 I purchased a home.

      Prior to closing I discovered 6-7 typos (many of them quite significant) in the legal description. After saying they corrected it, on closing day it was still wrong so they reprinted and retyped FOUR times at the closing table!!!! They told me it was because the escrow agent was new. Then 6days after closing I noticed the deed is STILL not recorded even though they said it was. The new manager (1st one quit) told me it was sitting on his desk. Yeah… No apologies …instead of electronically recording it in two minutes it sat on his desk!

      Well now I finally have the RECORDED deed that the sellers signed. (Here’s the kicker) PRIOR TO RECORDING THE TITLE COMPANY ADDED IN (WITHOUT OUR APPROVAL) A BRAND NEW PARAGRAPH NEVER SEEN PRIOR TO CLOSING OR ON CLOSING DAY WHICH RESERVES ALL MINERAL RIGHTS TO THE SELLERS!!! We never saw this before and never approved it since they never did a mineral search they couldn’t tell us who owned minerals. And the deed excepted anything appearing in title…so why they added this was never explained. This is fraud! It has now been 3 days I have asked for the manager to correct it which now requires sellers to sign a quit claim deed for minerals per the purchase agreement. Their errors have cost me possible land rights and a cloud on my mineral title.

      I have asked they correct it with a quit claim deed or a corrective warranty deed. They keep telling me it’s irrelevant because they claim owners don’t own the minerals. But they then tell me they don’t know who owns the minerals because they never did a mineral search. So they really don’t know anything about minerals and added an exception to a deed fraudulently behind my back!

      Business Response

      Date: 07/17/2024

      This issue has been resolved and we apologize to ****** for the inconvenience and we appreciated her working through this with us to resolve.

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 23, 2023. I sold my property. And I feel as though Ohio Real Title did not give me all of my remaining balance back from the seller's fee they claimed I owed in the amount of $990.95. And after my calculations I should have got back $643.04 cents. According to their settlement statement delinquent taxes plus penalties to Cuyahoga County Treasurer is $4,892.50 cents. My real estate tax statement. I received in the mail said. I owed $4,545.05 cents. late payment delinquent taxes not paid by closing date will be charged a 10% penalty. According to my statement a 10% penalty? would be $347.55 cents. There is a remaining balance of $643.04 cents they kept and only sent me back $33.00

      Business Response

      Date: 09/01/2023

      Attached is the explanation that we sent to the seller ** ******.  All closed properly and there isn't any refund to process.  There isn't anything else that we can explain or do.

      Customer Answer

      Date: 09/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******




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