Reviews
This profile includes reviews for Varment Guard Wildlife Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromJennifer H
Date: 12/09/2024
1 starJennifer H
Date: 12/09/2024
If I could give a 1/2 star, I would. I'm in Cincinnati and have a woodpecker problem. They've came out twice, sold us on 3 woodpecker flashers, and as of today we a hole w/ a woodpecker in it. They also claim to try and match the caulking, our service guy even said he is OCD about matching it to our paint, and I have to tell you it looks like a child filled the holes. On top of all of that, the women that answers the phone is very rude.
Apparently woodpeckers are almost impossible to get rid of so just hear to say, don't waste your money hiring them to help you with a woodpecker problem!
Varment Guard Wildlife Services
Date: 12/16/2024
Hello *****,Thank you for sharing your concerns. Were sorry to hear that youre dissatisfied with your experience. While woodpecker issues are notoriously challenging to resolve, we aim to provide solutions that help mitigate the problem.Regarding the caulking, we understand your frustration. Our technician worked to fill the holes using white caulk, which closely matched the color of your home, but we acknowledge it may not have been a perfect match. We strive to provide quality work, and we regret that this did not meet your expectations.Its important to note that we do not offer guarantees on woodpecker services due to the unpredictable nature of these birds and their protected status. However, we always aim to set clear expectations and provide transparent communication.We value your feedback and regret that we may not have been able to meet your needs. If theres anything further we can do to address your concerns, please feel free to reach out to us using our contact information below. Thank you for bringing this to our attention.Sincerely,Director of Client Experience, Varment Guard ************** Email: reviews (at) **************************Review fromAnthony H
Date: 11/20/2024
1 starAnthony H
Date: 11/20/2024
Not very interested in helping me with a mouse problem. Called about mice in my attic and 2 old guys showed up without a ladder. It said they would plug entry holes for I believe $375 in the original agreement. They looked from the ground and said I should look in these spots. Recommended a wildlife guy associated with them who wasn’t very interested either. He fixed two areas and charged me $590. It did nothing for my mouse problems. I have since had to take on the job myself. I’ve been up on my roof. I’ve fixed pretty obvious areas that maybe they would have looked at in an original inspection. I’d give them zero stars if I could. This is in the Brainerd area. Don’t waste your money.Varment Guard Wildlife Services
Date: 12/03/2024
Hello *******,Thank you for sharing your feedback. Were sorry to hear that your experience did not meet your expectations, and wed like to address your concerns.Our technician strives to provide thorough and professional service during every visit. He did use a ladder during the inspection, but we understand it may not have been sufficient to access all areas. We apologize if this gave the impression that the inspection was not comprehensive. Additionally, his visits were provided at no charge, representing over two hours of time dedicated to assessing and advising on your situation.We understand your frustration with the continued mouse issues. The wildlife specialist who performed additional work is a valued part of our team and has a strong track record of providing exemplary service. We regret that the overall outcome did not meet your expectations and would be happy to review that situation further.Finally, we want to acknowledge your comment regarding the age of our technicians. We value the experience and professionalism of every member of our team and assure you that age is not a factor in the quality of service we provide.We would like to ensure that your concerns are fully addressed. If there is anything further we can do to assist or clarify, please dont hesitate to reach out to us directly at our contact information below. Your satisfaction is important to us, and we are committed to resolving this matter to the best of our ability.Sincerely,Director of Client Experience, ********** Pest Control ************** ****** ******* **** **************************Review fromCharles L
Date: 10/23/2024
2 starsNo major improvements to central PA service since a complaint was filed in June 2024 regarding ********** service in ***************** and addressed to the corporate office in **. The hire of a new, local tech increased my current review from one star to two stars. He is trying to do things right for his customers.When local/regional/corporate leadership addressed complaints from June, new contracts were offered to some of the customers even though we were half way through our year. All new contracts had either increased cost, reduced service intervals, or both. The past supervisor was blamed for incorrectly doing our contracts, so the customers expecting the service were told that the company could not uphold their part of the contract.Even after multiple corporate and regional leadership conversations, services were not done for some residences until late July even with specific pest issues identified by emails and calls in May and June. Some were not done at all between April and September.An infestation was identified at a home of an older customer and ******************** supervisor was notified on Aug 30. No leadership stepped in and no other tech was diverted to assist when the local tech did not have the proper treatments and then wasnt available due to personal matters for a total of 3 weeks. The local tech finally was available on Sept 23. Over these three weeks, the older customer spent over $250 on indoor and outdoor treatments, plus two nights in a hotel to allow for multiple bug bombs in the house/garages. That is a lot of extra time and money spent when contracts are paid in advance with expectations of service in a few days rather than waiting weeks. Disappointed and angry at the lack of higher level leader engagement when customers needs cannot be met by the local staff.Review fromRod G
Date: 08/06/2024
3 starsRod G
Date: 08/06/2024
I have increased my previous review from one star to three only because the raccoon issue we had has been resolved. I would still be hesitant to recommend this company because the job has still not been completed and it has been well over a month. As part of the damage repairs from the raccoons, a chimney cap was supposed to be installed and it still hasn’t been. Also a closed up trap is still at my house and has been since the end of June. I sent an email stating that if they didn’t wish to install the chimney cap, was open to receiving a refund for the price of it, since I have already paid. I of course have received no response to the email. I’m glad the raccoons are gone, but upset that I haven’t gotten everything I paid for.Varment Guard Wildlife Services
Date: 08/09/2024
Hello ******,
We are sorry to hear about your experience and appreciate your feedback. We strive to provide effective solutions for all pest issues, and it's disappointing to hear that we were unable to resolve the raccoon issue to your satisfaction.
Our technician made efforts to address the raccoon entry point by funneling off the hole in the drip edge, but it appears that the raccoons may have been trap-shy or otherwise difficult to catch. We understand your frustration and apologize for any inconvenience this may have caused.
We offered proposals to address both the direct activity and the signs of activity in the chimney, but we understand that these proposals were not accepted. We are committed to finding a solution that works for you and your home, and we would be happy to discuss further options to resolve the issue.
If you would like to discuss this matter further or if there is anything else we can do to assist you, please feel free to contact us directly.
Thank you for your understanding, and we look forward to resolving this matter for you.
********** Pest Control
************** Email: reviews (at) plunketts.netReview fromJudith A
Date: 05/14/2024
2 starsJudith A
Date: 05/14/2024
We were extremely disappointed in Plunkett's/Varment Guard. They were very expensive and placed traps for two weeks. The first week they attempted to trap a raccoon on Tuesday, Wednesday and Thursday. They trapped nothing and came on Friday and closed the two traps until Monday. The second week they came Monday thru Thursday, and the trap was tripped on Thursday. I practically begged the technician to come back out and open the trap on Thursday as we were hearing a raccoon on the roof, but he said he would open it the next day. But, the next day he closed the traps for the weekend. So, in a two week period, the traps were only open six days. He put one trap on the roof but it was not secure and on a slope so it fell off. I hired another company, and we caught a raccoon that very evening.
I was told by two other companies that you have to place the trap next to the area where they are getting in--not on the ground. Plus, they never secured the trap that I asked to be placed on the roof. It was just sitting on an very steeply sloped roof. The technician (who was very nice) will not return phone calls now, and he came and removed the traps without a word to us.BBB UPDATE (5/30): Customer submitted additional comments on 5/29, indicating "I was very unhappy with the way our raccoon problem was handled, but the company did apologize and gave me a full refund. I do appreciate that." Asked BBB to change experience (star rating) from one star to two.
Varment Guard Wildlife Services
Date: 05/17/2024
Dear ******, We are deeply sorry to hear about the issues you experienced with our service. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. After reviewing your case, we understand that several issues led to your dissatisfaction.Regarding the trapping process, we understand the importance of securing traps in the right locations and monitoring them effectively. We failed to meet these standards in your case, and for that, we are truly sorry. We have taken corrective actions internally to prevent similar issues from occurring in the future.Additionally, we apologize for any miscommunication or lack of follow-up on our part. Our technician should have been more responsive and attentive to your requests, and we regret any inconvenience this may have caused.Given these issues, we have issued a full refund for the services provided. We hope this gesture helps to rectify the situation and demonstrate our commitment to customer satisfaction.If you have any further concerns or want to discuss this matter further, please do not hesitate to contact us at ************** or via email at *********************************** We are dedicated to resolving this issue to your satisfaction and ensuring you receive the quality service you deserve.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Director of Client Experience Plunketts Pest ControlReview fromDon B
Date: 06/25/2023
1 starDon B
Date: 06/25/2023
TERRIBLE customer service and results. I caught 1 chipmunk prior to hiring them. In 9 days of service I was told 1 chipmunk was caught. Checked the traps every morning and saw only missing bait with no capture. The trapper never tried anything different and every day bait was gone and nothing in traps. Couldn't even get supervisor Matt to every call me back.Varment Guard Wildlife Services
Date: 07/27/2023
Hello ***,After reading your review, we escalated this to the area Supervisor and Regional Manager. They contacted you and offered you additional trapping trips at no charge. From looking at our records, it appears that these additional trips went very well and resolved your chipmunk problem. We hope that this resolved things to your satisfaction. Please do not hesitate to contact our office if there is anything else we can do. Thank you for your business!-Director of Customer Experience, ******************************* **************Don B
Date: 07/28/2023
It was refreshing to be contacted by this business after my issues. They came back for 2 weeks at no charge and had much better results. I would recommend them in the future.
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