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Business Profile

Car Wash

Moo Moo Express Car Wash

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Moo Moo Express Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moo Moo Express Car Wash has 69 locations, listed below.

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    Customer Review Ratings

    1

    Average of 20 Customer Reviews

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    Review Details

    • Thomas F

      Date: 02/19/2025

      This is a terrible company that takes no responsibility for their faulty equipment. I bought a new truck 3 months ago and now have damaged paint on my hood. Of course they "opened an investigation" and quickly denied my claim through their insurance company. Go somewhere else because if your vehicle is damaged, you will be on the hook.

    • Jason P

      Date: 02/04/2025

      CAR DAMAGED(DEEP SCRATCH) AND THEY WOULD NOT FIX! Don't go here or it will scratch your paint! Tried to work with 2 managers and they kept blowing me off and not returning my phone calls. I stopped into the location 3 TIMES and then they said they would have a district manager call me but of course he never did. They told the insurance company to decline my repair but wouldn't show me the video where they supposedly saw the **** before I entered. My car looks brand new and I know for a fact the **** was not there before I entered the car wash. I always get out after going through car wash and manually use rag to dry it and that is why I know for a fact it happened there. In the end don't play their game they will just lie and say the other manager looked at the video and then you talk to that manager and he just says no the other guy looked at the video. The person who responds to these reviews don't even respond because its all fake, you don't take care of cars that are damaged at your location. Avoid this carwash, best bet is to use touchless carwash. Might not be as clean but at least your car won't be damaged!

    • Tonia H

      Date: 01/14/2025

      Tonia H

      Date: 01/14/2025

      This business lied and charge my credit card before the payment was due. Ive only been able to use the car wash once because they are always super crowded. I dont appreciate being charged and the trial period isnt over until 2/14/25. Canceled membership.

      Moo Moo Express Car Wash

      Date: 01/15/2025

      Good afternoon, it sounds like there is some confusion and we would be happy to help clear it up for you. Please call us at ************. M-F 9:00am - 5:00pm. We would like to take a look at your account and assist you with any concerns. Thank you!

    • Andrew F

      Date: 01/07/2025

      I have been a monthly subscription holder at Clean Express for 2 cars for about 4 years now. Recently when going thru my finances I noticed I was being charged for 3 accounts instead of the 2 I should be getting charged for. This went on for 28 months. I called the customer service number and explained the situation and they said that they could only refund 3 months because all three accounts were active and being used. The manager of the customer service *** was going to review camera footage to see what car was using the mystery 3rd account and determine any further refunds and call me back the next day. The *** called me back 3 days later to say that the location I use camera's footage doesn't go back 3 months so there was nothing they could do. I don't buy this response at all and I don't believe that they even looked into my matter at all. They know that they took me for over $900 and had no interest in looking into my situation. There was a situation a few years back where I tried to go thru the wash and the gate would not open. The attendant came out and said that my billing method was expired so I gave him my card and he updated it and on I went. I believe this was the start of my issue. I don't know if put my card info on someone else's account or what exactly happened but somehow I got a mystery 3rd account on my card and this is the only plausible way I can think of. Bottom line is the customer service here is a joke and a fraud. They have lost a loyal customer and I would not recommend this business to anyone.

    • Stella D

      Date: 12/04/2024

      I went through the car wash and the attendant didnt have me on track and I got stuck half way through the car wash and I had damage to my rims and the site manager **** ***** stated he didnt know the store number or corporates number and I couldnt call the cops because it was private property and had me fill out an incident report and was calling me a liar saying I had my car in park the whole time but my rear wheels were moving on camera and I have a rear wheel drive dodge challenger. **** did not apologize or even check on us and he said he needed to get me back on track when I got stuck and I also have a video of me inside and it shows I was in neutral!! My mirror was bent backwards as well! Horrible experience, manager is unprofessional and I dont reccommmend anyone ever going there!!

    • Earl B

      Date: 11/25/2024

      Earl B

      Date: 11/25/2024

      Registered complaint about scratching my car. Company left message 3 weeks later, reference #******P. I have called 3 times, left messages and get no response. I don't know if they are going to fix my scratch or not. Now office is shut down for Thanksgiving week. It's been over a month.

      Moo Moo Express Car Wash

      Date: 11/26/2024

      Thank you for your review, it appears based on your claim # that our insurance company currently has your file. Your claims specialist is ****** *****, and her direct number is ************. If you are unable to reach her directly you can reach out to main number ************ for further assistance. QBE and Express Wash Concepts are both currently open and not closed for the Holiday. Please let us know if we can help in any other way. Thank you!

    • Lynne H.

      Date: 08/20/2024

      Lynne H.

      Date: 08/20/2024

      I am writing this review to hopefully prevent others from the terrible and very unprofessional service my wife received at this location.My wife's 2016 Hondas CRV was damaged while running through this car wash. The passenger side front door handle was "torn" off and needs to be replaced.******* has completely refused to take ownership of this damage.They "claim" that there is evidence of prior damage to this handle.They base this on a video camera footage that "Supposedly" shows a gap between the front portion of the handle and the small rear trim part OF THE HANDLE. Yes there is a gap. But the gap is part of the design of that car handle. And the entry video that was shown to us is simply not in any way conclusive.Our damages come to over $710 and we are stuck because they will NOT budge on their ( false claim) /that prior damage was the root cause.We have been trying to get a "fair" solution to this incident since Tuesday August 6th.We have complied with all of *******'s requirements filled out the incident report ...and we just keep getting the run around . They fail to return our calls on the promised date. We leave messages and there is not response.And just today we received the final blow. The district area supervisor called and said that they have "video proof" that there was prior damage that contributed to outcome of the damage.NOT TRUE

      Moo Moo Express Car Wash

      Date: 08/27/2024

      Thank you for sharing your concern with us, we can see how this must be frustrating and apologize that you have had a bad experience with us. Our team reviews all incidents with a thorough process to ensure we are taking all things into consideration. We stand behind the decision that has been made to deny the claim.

    • Mindy M

      Date: 08/19/2024

      Mindy M

      Date: 08/19/2024

      I am not satisfied with the denied claim decision over my vehicle damage. First, my car was not properly guided onto the tracks, and I went through at snail's pace just to have a trim piece fly off my car when going through the dryers. ******* from claims stated they won't cover the claim due to "normal ************ of my car, but my car is a 2022. 2 years is not long enough to have a roof trim piece loosen to the point it flies off during a car wash. I would understand if my car was 6 years or more, but not 2 years. This is unacceptable and not good customer service. I had just purchased a monthly membership at the car wash, which I will be cancelling now. The ********, IN location was very nice in assisting me with the claim form, but I disagree and am unsatisfied with their corporate office's decision to deny my claim.

      Moo Moo Express Car Wash

      Date: 08/20/2024

      *****, thank you for sharing your concern with us and we are sorry to hear that you were not satisfied with the outcome of your claim. There are many factors that we take into consideration when reviewing an incident report. Based on your report, the location reviewed the footage and determined the wash did not malfunction or cause the damage. If you have any further questions regarding your incident, please reach out to our insurance company at ************. We are sorry to see you go as a customer and hope that you will reconsider in the future. If you have any other questions regarding your account you can reach out **************** team at ************. Thank you.

    • Lonnie C

      Date: 08/17/2024

      I waited in line while ***** carried on a conversation with the vehicle in front of me. I understand there are complications, but as I observed 3 other vehicles proceed in another lane, I asked ***** what the delay was. He stated you can proceeds now whatever as I drove off. Upon paying the 12 dollar mid wash , my car was not air dried. I entered the office to see why I did not receive a blow dry to be greeted by ***** who stared right off by saying that was not out of vengeance hmmmm then proceeded to tell me he could get his manager but he was Spanish and could not pronounce ***** last name. I understand that the level of individuals you employ are still learning customer service, but maybe tell someone before they proceed that due to a chip in a windshield you cannot dry. Kind of odd there is high pressure soap and water on the windshield but air dry no? Do better. Zero stars.

    • andy c

      Date: 04/30/2024

      Went through the Sylvania wash on Monroe Street 4/25/24 and the dryer blew off a substantial piece of trim located on my roof top. I had to fill out an incident form (felt like I was filling out a Mortgage application). Then told it would be 72hrs for them to go over cameras and low and behold they indicated it wasn't their fault. When you act as judge and jury, I knew my outcome was bleak. I went to a well-respected body shop in which I was told there that that molding was blown off by the dryer system because of the dryer pressure point is very strong and if my molding was loose, it would have blown off by driving. So, buyer beware when joining these membership washes, although convenient you are taking a risk every time you enter that wash tunnel. This will be perused by my insurance company. I have 4 cars subscribed and now trying to cancel is turning out to be a challenge. The customer service is nonexistent with a poorly run management company.

    Moo Moo Express Car Wash is NOT a BBB Accredited Business.

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