Reviews

This profile includes reviews for Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express has 61 locations, listed below.

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  Express

  1 Express Dr Columbus, OH 43230-1496

• 

  Express

  5043 Tuttle Crossing Blvd Ste 200 Dublin, OH 43016-1513

• 

  Express

  PO Box 59 Groveport, OH 43125-0059

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  Express

  9745 Carousel Center Drive Syracuse, NY 13290

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  Express Stores

  130 Fifth Avenue New York, NY 10003

Review Details

• Review fromLeAnna A

  Date: 02/14/2023

  1 star

  LeAnna A

  Date: 02/14/2023

  I made an order for $117.99 and the total amount was charged to my card. One item shipped for $21.65 and then my card was charged again for $96.34. Another two items shipped totaling $47.63 and then my card was charged again for $70.36.
  I understand that these amounts are a "hold" on my card and will fall off, however I do not understand the need to have a hold on my card totaling $284.69 when the total of my purchase was only $117.99.
  I contacted customer service and they said "sorry, nothing we can do". Horrible customer service and now I have to wait 5 business days for the $96.34 and $70.36 to "fall-off".
  Not shopping here again, on the simple fact that it is bad business.

  Express

  Date: 02/15/2023

  Hi ******, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) ******** and provide case number ********. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.

• Review fromJoseph B.

  Date: 01/26/2023

  1 star

  Joseph B.

  Date: 01/26/2023

  Purchased a pair of jeans online. They didnt fit, and had to return them at the store. The store had no idea how to handle this really, and it took them a bit to figure it out. I paid for overnight shipping, and needed the jeans pretty quick. They were not able to do that and assured me that they would be in on time. This was on 1/19. I was also told that i would not be charged until the new pair shipped. I've been charged for the product last friday 1/20 and have not received confirmation of the order, shipment, customer service just doesnt respond. Honestly the worst customer service experience i've experienced. Never had to get to this point of posting a complaint on BBB before.

  Express

  Date: 01/27/2023

  Hi ******, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at ###-###-#### and provide case number ********. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.

• Review fromEmily D

  Date: 11/14/2022

  2 stars

  Emily D

  Date: 11/14/2022

  Express is too much of a hit or miss and I spend too much money with them to even deal with this.. I ordered a pair of jeans using all of my express cash they did not fit.. so I contacted customer service customer service said ok go ahead and reorder it in the size needed and I will reimburse your money back ok thats awesome I appreciated his help but somehow I had lost him on the chat the second person I contacted helped me and did the same thing for me.. well lol im waiting for my order to say it will ship never did.. a week later it says ordered canceled.. an absolute joke so I re contacted express the ********* I spoke to refused to help me and told me that reimbursing my money was a one time courtesy and they arent obligated to pretty much help with the new order and reimbursement because after I return an item I used express cash with its gone it really is a joke that express does this to their loyal customers and I am extremely dissatisfied and disappointed. All I wanted was the same pair of jeans in a size bigger for free like my first pair was because of all my express cash i had from SPENDING MY money with them.. express do better for your customers!!! so sad.

  Express

  Date: 11/14/2022

  Hi *****, we're sorry to hear that you were disappointed with your experience. **************** is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please dont hesitate to give us a call at *************** and provide case number ********. Were available between the hours of 9:00AM-5:00PM ET. Thank you.

• Review fromJarrod F

  Date: 11/09/2022

  1 star

  Jarrod F

  Date: 11/09/2022

  I have been trying to place an order with this company for over a month now and all I get is the run around. My Credit Card has no expiration month or year and no CVV number! What kind of c*** is that.

  Express

  Date: 11/09/2022

  Hi ******, we're sorry to hear that you were disappointed with your experience. **************** is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please dont hesitate to give us a call at *************** and provide case number *********. Were available between the hours of 9:00AM-5:00PM ET. Thank you.

• Review fromMiguel G

  Date: 10/14/2022

  1 star
  Bought a 125$ jacket with stains and wear and tear, awesome. This company is trash they're products are trash. I'm offended over the trash they try to peddle.

• Review fromDaniel E

  Date: 09/05/2022

  1 star
  I recently went into an Express store location to purchase items and intending to use my Express cash rewards. This store was in ************ where I was visiting on vacation. During checkout, I informed the cashier that I have rewards I would like to use. The cashier could not find any rewards and I had somewhere else to be so I said okay. A few days later I chatted with a customer service rep through the ********************** chat and she said to call or to go to the store that I went to because a supervisor may not be able to help. I cannot physically go to the store as I was on vacation and leave a couple of hours away. Today, I was finally able to call the store to see if there was something they could do-the manager says ** sorry but Im not sure what to do, I was not trained in this. I said thats fine, its not you or the cashiers fault, it was a technological issue. I will call customer service to see what can be done. I call customer service and speak to ****** and he is expressing that I cannot have my rewards applied to my balance which is now on my Express credit card because I would have to physically go to the store, which cannot be done either. During our conversation he also mentions how essentially,I have complained many times over the course of my participation with Express and that some issues have already been resolved for me. With a bit of a nasty, accusatory tone that I do not appreciate. I have been a customer and credit card holder for ********************** for years now and that was not right or fair. I am just a customer whom is looking to have my issue corrected and they are not able to do that because it was an in-store purchase. Which should not even matter. I am unhappy. I really liked Express clothing, they are the first company that Ive opened a credit card with and I have stayed loyal to. But after the way I was just treated, I will be paying off my balance and closing my account with Express and they will receive no more future business from me