Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Revco Solutions, Inc. has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Revco Solutions, Inc.

  250 E Broad St Ste 400 Columbus, OH 43215-3761

• 

  Revco Solutions, Inc.

  PO Box 69 Columbus, OH 43216

• 

  Revco Solutions, Inc.

  PO Box 1810 Columbus, OH 43216-1810

• 

  Revco Solutions, Inc.

  PO Box 2589 Columbus, OH 43216-2589

• 

  CBCS

  1155 Peachtree St NE Atlanta, GA 30309-7629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested from Revco companies of signed documents between Revco and ******** ********, ****** and ******** ********. They sent traction that don't belong to me, This account isn't on my credit report and this this dating back to 2021. Revco is harassing me about an unverified account that's not on my credit report and I'm concluding isn't mine. The Confirmed a balance is the extent of their research in a enclosed document. Please Cease from any further harassment the account isn't mine.

  Business Response

  Date: 06/04/2025

  Please accept this response to the complaint filed by Ms. Patricia ******** against Revco on May 28, 2025, with
  the Better Business Bureau regarding the Account. The Account was placed with Revco by ****** on March 6,
  2025.
  
  In Ms. ********’ complaint she states she previously requested signed documents and was provided with a
  breakdown of charges that she claims does not belong to her. As a resolution of her complaint, Ms. ********
  requests no further contact from Revco.
  
  Upon receiving the BBB complaint, Revco immediately notified ****** and conducted an investigation. On April
  18, 2025, Revco received a written dispute from Ms. ******** stating she had never heard of Revco and requesting
  copies of contracts between her and Revco. Revco is contractually authorized by ****** to collect past due
  balances on their behalf. Revco confirmed the balance on the Account is for an extension of credit for retail
  purchases made through ******’s online catalog. Revco obtained validation from ****** of the transaction history
  for the purchases made. On May 2, 2025, Revco mailed a dispute resolution letter to Ms. ******** at the same
  address referenced in her complaint and provided a copy of validation. Revco strives to create a positive experience
  for all consumers it services and regrets any frustration this may have caused.
  
  To be clear, Revco has ceased all collection activity on the Account. Ms. ******** may contact an account
  representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through
  Friday, or by mail at the below address:
  
  ***** *********
  **** *** ******
  ********* ** *****
  
  Sincerely,
  
  Consumer Assistance
  ###-###-####

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no rights to my information. They have sent me a letter saying that I need to pay them, when this is my first time even hearing of ***** *********. I’m afraid that all they want to do is ruin my credit. I’ve been getting a lot of spam risk calls also. Thanks , this is my complaint. I’m on Medicare and can’t afford for them to be trying to take money.

  Business Response

  Date: 05/19/2025

  Thank you for forwarding the complaint filed by Mr. ****** ***** on May 12, 2025.
  
  Upon receiving the complaint, Revco Solutions immediately conducts an investigation. Due to federal laws and
  regulations applicable to our business we are prohibited from confirming or discussing the details of any account
  that may be associated with Mr. ***** without his express authorization. We will reach out to Mr.
  ***** directly under separate cover to respond to his concerns at the address provided in his complaint.
  
  Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the
  hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  
  Revco Solutions
  **** *** ******
  ********* ** *****
  
  Sincerely,
  
  Consumer Assistance
  ###-###-####

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has opened a collection account upon my ********************** nd i am unaware of this company i did not sign any contract with credit collection services or have any knowledge of this account

  Business Response

  Date: 05/09/2025

  Revco Solutions is unable to locate an account for ******* ****** and Revco Solutions has no association with credit collection services. 

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to 3 credit bureaus and REVCO SOLUTIONS to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an *** complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have REVCO SOLUTIONS that I have no account with them and 3 credit bureaus can simply remove it from my credit.

  Business Response

  Date: 05/09/2025

  Good afternoon, 

  Please find the attached response to Complaint ID:  ********

  Thank you! 

  ********* **********
  Better Business Bureau
  ***************
  Columbus, OH 43215

  
  Re: ******* *********
  Complaint Number 23276673

  
  Dear Ms. *************************** you for forwarding the complaint filed by Mr. ******* ********* on May 2, 2025.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. ********* without his express authorization. We will reach out to Mr. ********* directly under separate cover to respond to his concerns at the address provided in his complaint.

  
  Mr. ********* may contact an account representative regarding his complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
  Revco Solutions
  P.O. Box 2589
  Columbus, OH 43216

  
  Sincerely,
  Consumer Assistance
  ************
  Attn: Consumer Assistance
  PO Box 1810
  Columbus, OH 43216
  *********************************************************

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided documentation proving that I dont owe this debt but yet I am still getting phone calls and mailing that say otherwise. I mailed my *** to you proving that I dont owe this debt as instructed by your company.

  Business Response

  Date: 04/15/2025

  April 15, 2025

  
  ********* **********
  Better Business Bureau
  ***************
  Columbus, OH 43215

  
  Re: ***** ********
  Complaint Number 23174298

  
  Dear Ms. *************************** you for forwarding the complaint filed by Ms. ***** ******** on April 8, 2025.

  
  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ******** without her express authorization. We will reach out to Ms. ******** directly under separate cover to respond to her concerns at the address provided in her complaint.

  
  Ms. ******** may contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

  
  Revco Solutions
  P.O. Box 163279
  Columbus, OH 43216

  
  Sincerely,
  Consumer Assistance
  ************
  Attn: Consumer Assistance
  PO Box 1810
  Columbus, OH 43216
  *********************************************************

  Customer Answer

  Date: 04/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23174298
  
  I am rejecting this response because: I already sent you the information that this debt needs to be removed from my name. I will get my lawyer involved if this isnt removed. 
  Regards,
  
  ***** ********

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a claim for my daughter for an ER visit in August 2024 that we never got a bill from ***************; so prior to the end of the year I paid thru the insurance portal (***) as that is an option.

  The *** portal accepted my payment to the provider on 12/10/2024; and the portal indicates the provider accepted the payment from them on 1/5/2025.

  I finally got a bill from CEP in January - but had already paid thru the portal; but to be sure they knew I paid I emailed them with the information from the *** portal (which is attached).

  I then started getting collection notices from Revco at the end of March; and I called them; they were somewhat abrupt; but gave me an email address to send my proof that I paid; I sent that to them and they just mailed a letter indicating it is insufficient and lacks facts; but in their what they need provided they specify insurnace / eob info - which indicates I paid the provider portion online.

  I'm submitting this because I provided information showing I paid the ****** and it was accepted and I do not know what more I can provide. They need to remove this debt and stop asking for payment as it has already been paid.

  Business Response

  Date: 04/09/2025

  Good afternoon, 

  Please find the attached response to Complaint ID: ********

  Thank you,

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem started on Feb *******. I received a call from ***** at CBCS, a collection agency in **** and he requested $690 to clear a medical bill or go to collections/credit agencies and threatens me without any information of who I owe or why I owe this bill. So I called Florida based Lincare, the name I finally got from collections and s/w *******. My account was clear and they actually owed me $49.78. ***** from collections called again that day and I stated to him that the account was clear and to provide me a number for ******* to call which he refused. I called Fla. Lincare again, also on 2/19/25 and s/w ********* who said that they would submit a code to let CBCS know that the account was clear. Continued to receive phone calls from ***** at CBCS on 2/20/25 at 10:20 (on a recorded line) demanding payment. Contacted ******* again and s/w ****** who stated that the code on the bill was changed so there was a $0 balance and she would send to collections again to clear out the collection. I hadnt heard anything and assumed that everything was taken care of with CBCS Collections, however I then received another call on 3/1/25 from ***** at CBCS again demanding payment. I explained that a new coded statement was sent to CBCS and my account should be $0, he refused to listen. I contacted Fla. ******* and s/w ***** who said it takes time to process this was 10 days later and no updates have been made. I asked her to send me some kind of document that stated my account was clear.I have worked 17 years to get the credit score I have and then to potentially ruin it because of a mistake made by either CBCS or Lincare (or both). They say its been fixed just to get another call saying its not fixed. These are unacceptable business practices. I want something in writing that says that this bill is cleared out so I can be sure my credit report isnt hit and more importantly for peace of mind.

  Business Response

  Date: 03/31/2025

  Revco Solutions is unable to locate an account for ****** ******* and Revco Solutions has no association with CBCS Collections.

  Customer Answer

  Date: 04/10/2025

  I have not received any correspondance/letter/email/phone call from Revco.  This complaint should not be closed.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 03/11/2025 my Wife ****** Ann ***** contacted Credit Collections Services regarding collection they were handling for ***********************, the first female which she spoke to was *****, I was unable to complete the call at her pace so she asked her to call back.

  2nd representative she spoke to was ******, and ****** informed her that she would send a text as well as an email regarding the payment they took from my wife's account, the text came and she clicked the link that she was given, however once on the sight it was asking for another payment of the same $127.95.

  She again reached out to Credit collections again this time she spoke with *********. She explained what is was and the young female argued it was not asking for more money. She went on to tell her that it shows it was paid on her screen, when she questioned her about the promised email she informed her that ****** sent it out regardless of my wife informing her it had not been received. She went on to say that the account in questioned would no longer been handled at their office and we would get a letter on the 19th.

  Needless to say the email stating we made a payment was paid, and it appears this company is handling it to another collection agency to collect what it is we've paid.

  Business Response

  Date: 03/13/2025

  Revco Solutions is unable to locate an account for ****** *** Scott  and Revco Solutions has no associations with Credit Collections Services or *************** company. 

  Customer Answer

  Date: 03/21/2025

  ****** ***** <******************************>
  Thu, Mar 20, 1:04 PM (20 hours ago)
  to disputeresolution
  
  
  Dear sir's,

   
  I'm uncertain of why the business  would state they have no records of my wife, ****** *****, I refuse it, had the company  had been serious  about my issue, they would have read the complaint in its entirety. It clearly states the facts that my wife, contacted them on my behalf. My name ****** *****. It goes to show that this supposed  collection  company scams, it further shows that when my Wife called back to inquire  about the text they sent requesting  I pay the amount by which She had paid using her debit card. Once she did call back she was told she had a debt from geico,  however  that debt was handled  and deleted from her  account.  They continue  to refuse to the agreement that once my $127.00 was paid they would delete, however  the requested she repay the $127.00 and told her that after 5 days  my account would be sent out. I refuse to accept  their response  and will seek legal actions. The company  scams those companies  they represent.  The issue was the debt my wife ****** ***** paid for a debt owed to Geico  Insurance.  They've not even been honest with BBB.
  
  
  
  
  Sincerely, 
  ****** Scott 

  Business Response

  Date: 03/31/2025

  Revco Solutions is unable to locate an account for ****** ***** and has no information matching their phone number or address. Revco Solutions has no association with the previously mentioned Credit Collections Service, or Geico insurance. 

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been harassed by this collection company for years. We have paid and paid and paid and they never seem to know where are balance is and what is owed and why. I have requested invoices and payment history and such many times. They keep telling me the account is under another name, account number, or provider. We have paid in over $8,000 and we are feeling like we are being scammed. We will no longer make any payments to this company and would like documentation showing everything is resolved and zeroed out.

  Business Response

  Date: 02/04/2025

  February 4, 2025  

  ********* McLaughlin  

  Better Business Bureau  

  ***************  

  Columbus, OH 43215  

  Re: ******* ************* 

   Complaint Number 22858300  Dear *** **********:  

  Attn: Consumer Assistance  

  PO Box 1810  

  Columbus, OH 43216  

  ********************************************************* 
  

  Thank you for forwarding the complaint filed by Mr. ******* ******* on January 25, 2025.  

  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and  regulations applicable to our business we are prohibited from confirming or discussing the details of any account  that may be associated with Mr. ******* without his express authorization. We will reach out to Mr. ************* directly under separate cover to respond to his concerns at the address provided in his complaint.  

  Mr. ******* may contact an account representative regarding his complaint by phone at ************ between the  hours of 9am to 5pm Monday through Friday, or by mail at the below address:  

  Revco Solutions  

  P.O. Box 163279  

  Columbus, OH 43216  

  Sincerely,  

  Consumer Assistance  

  ************

  
  

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a bill from September 2024 I am almost done completing and when I log on to pay the last bill. I receive a total of $969.00. This is false as my original bill was $384.27. This company is taking my money and no applying to my account and then turning around adding more fraudulent charges.I am preparing to contact the hospital now to find out how these people received my information and stealing money. Then, I plan to consult an attorney because this is not right or ethical.

  Business Response

  Date: 01/21/2025

  January 21, 2025  

  ********* McLaughlin  

  Better Business Bureau  

  ***************  

  Columbus, OH 43215  

  Re: ******* Davis  

  Complaint Number 22808022  Dear *** **********:  

  Attn: Consumer Assistance  

  PO Box 1810  

  Columbus, OH 43216  

  ********************************************************* 
  

  Thank you for forwarding the complaint filed by *** ******* ***** on January 14, 2025.  

  Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and  regulations applicable to our business we are prohibited from confirming or discussing the details of any account  that may be associated with *** ***** without her express authorization. We will reach out to ***  ***** directly under separate cover to respond to her concerns at the address provided in her complaint.  

  *** ***** may contact an account representative regarding her complaint by phone at ************ between the  hours of 9am to 5pm Monday through Friday, or by mail at the below address:  

  Revco Solutions  

  P.O. Box 163279