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Business Profile

Collections Agencies

Revco Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Revco Solutions, Inc. has 41 locations, listed below.

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    Customer Complaints Summary

    • 86 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. I am hereby requesting that you confirm the fact that I owe this debt as required by any applicable state and federal laws. Please contact the creditor to obtain verification.

      Business Response

      Date: 08/11/2022

      Please accept this response to the complaint we received with regard to Mr. ****** on August 04, 2022  regarding Revco Solutions, Inc. (“Revco”) Account number 2********** (the “Account”). The Account  was placed with Revco by Rochester Gas & Electric on March 15, 2022.  

      Mr. ****** states in his complaint that he requested the original application bearing his signature and has  not received the same. He further states that Revco is reporting a false account and requests proof that he  owes the debt. As a resolution, Mr. ****** requests a correction to his credit report.  


      Revco takes consumer complaints very seriously. Upon receiving this complaint, Revco immediately  stopped all collection activity on the Account, notified Rochester Gas & Electric of Mr. ******’s dispute,  and conducted an investigation.


      On July 17, 2022, Revco began to furnish information to the National Consumer Reporting Agencies  regarding the past due balance on the Account. On July 25, 2022, Revco received an Automated Consumer  Dispute Verification (“ACDV”) complaint from Mr. ****** indicating Revco was reporting inaccurate  information. Revco confirmed the Account was for residential utility services at 108 Adams St Apt 4,  Rochester NY 14608 (“Service Address”) for service dates of July 17, 2020 through January 31, 2022 with  a balance due in the amount of $3,910.88. On July 25, 2022, Revco responded to the ACDV complaint  that the information was verified and resolved the dispute. On July 27, 2022 an itemized statement was  mailed to Mr. ****** to *** ********* **** ********** ** ********** and the same was not returned as  undeliverable.  


      Upon receipt of Mr. ******’s BBB complaint, Revco investigated this matter further with Rochester Gas  & Electric. On July 13, 2020, Mr. ****** requested utility services for the Service Address by telephone.  Rochester Gas & Electric does not require a signed application for service. Service began on July 17, 2020  and ended on January 31, 2022 with a balance due in the amount of $3,910.88. The service ended when a  third-party requested the service be placed into their name for the Service Address.  


      On August 4, 2022, Revco requested the National Consumer Reporting Agencies to remove the trade line  on the Account previously furnished by Revco. On August 10, 2022, Revco closed and returned the  Account to Rochester Gas & Electric. Mr. ****** may direct future account inquiries to Rochester Gas  & Electric, using reference number 020031283474, at the following address: ** * **** ********* **  ******  


      Sincerely,  
      Consumer Assistance  
      877-866-7331  


    • Initial Complaint

      Date:07/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco Solutions bought out my medical debt (Used to ******* ******* ******* and I can't pay my bill. I try their online system and it will not let me sign in even after several attempts. I have emailed them and called them 3 months in a row. Now I can't even get anyone on a phone. I can't log in, I have no way to contact now, when I am able to call them and still can't log in. I have received no communication from them except a run around to reach out to another department, no return emails or phone calls, or actual mail. When I have been able to reach them by phone, they tell me my account number is correct and they have had no other complaints. I am trying and trying and trying to pay my bill!

      Business Response

      Date: 08/08/2022

      ********************
      Please accept this response to the complaint we received with regard to Ms. ****** on July 30, 2022 regarding Revco Solutions (“Revco”) account number *********** (hereinafter “the Account”). On July 27, 2020, **** *** ***** placed the Account with ******* ******* ******* **** (“***”) for collections. On April 27, 2022, *** and Revco merged, and Revco is the surviving entity.


      In her complaint, Ms. ****** states she has attempted several times to utilize Revco’s online payment portal to make payments towards the Account. Ms. ****** further states that she has attempted to contact Revco concerning making payments online and has not been able to resolve the matter.


      Revco takes consumer complaints very seriously. Revco regrets any frustrations caused to Ms. ****** arising from this situation. It is our goal to provide a positive experience for all consumers we serve. Revco has escalated this matter to our IT department for further investigation. At this time, Ms. ****** can use alternative payment methods such as calling our total free number ###-###-#### or mailing her payment to ** *** ******* ********* ** *****.


      Ms. ****** may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      ****** ** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 28, 2022, I was contacted by my Apple Credit Card Company stating that it had declined a charge in the amount of $1921.30 initiated by Revco Solutions and requesting my response. I had never heard of Revco Solutions so I looked them up. I saw numerous search inquiries asking whether Revco Solutions was a legitimate company. Apparently they collect debts. The thing is I don’t owe anyone any money. I have no unpaid debts. Their attempt to charge my credit card was done without providing me any notice of money owed. It was a flat out fraudulent charge. One that caused me to have to spend an hour on the phone, to change my number, to advise other creditors of this change.

      Business Response

      Date: 08/04/2022

      August 4, 2022

      Better Business Bureau
      BBB Dispute Resolution Team
      1169 Dublin Rd.
      Columbus, OH 43215


      Re: ***** *****
      Complaint Number 17637356


      Dear BBB Dispute Resolution Team:


      Please accept this response to the complaint we received with regard to Ms. ***** on July
      28, 2022 regarding a payment of $1,921.30 Revco Solutions attempted to process earlier
      the same day. Revco Solutions is a debt collection agency that seeks collection of past due
      accounts placed on behalf of its creditor customers. Revco Solutions confirmed that it
      presently has no accounts placed with it in Ms. *****’s name.


      Ms. ***** states in her complaint that she was contacted by her Apple Credit Card
      company, advising her of a declined charge in the amount of $1,921.30 initiated by Revco
      Solutions. Ms. ***** states she does not owe Revco Solutions any money and were not
      provided any notice of money being owed. Ms. ***** requests an explanation of charges
      and no further contact by Revco Solutions.


      Revco Solutions takes complaints very seriously. Upon receiving this complaint, Revco
      Solutions immediately conducted an investigation. Revco Solutions confirmed a payment
      in the amount of $1,921.30 was attempted to be processed during a phone call with a
      consumer on July 28, 2022. The consumer provided two different credit card numbers to
      process payment however neither payment methods were successfully processed.


      Revco Solutions takes the privacy of our consumers very seriously. Revco Solutions
      confirmed the subject credit card authorizations were for a one-time payment and no
      payment information is retained by Revco Solutions. This prevents Revco Solutions from
      making any future charges without updated credit card information and renewed
      authorization.


      Sincerely,
      Consumer Assistance
      ***********
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ********************

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco collections keeps repeatedly calling me for what they say is an outstanding bill with *** ***** ******** in ***** ******* *** That bill was paid in full and is confirmed by *** ******. When I got the very first call from them, I told them the bill was paid in full. I then called the hospital, and they also confirmed that the bill was paid in full, and said that they contacted Revco and let them know that, yet, I still am getting weekly calls from Revco stating that I still owe $100! They tell me I have to send them proof that it's been paid. I shouldn't have to send them anything, since they were contacted by the hospital, and were told my bill was paid in full. STOP THE CALLS!

      Business Response

      Date: 08/04/2022

      Please accept this response to the complaint we received with regard to Mr. ******** on
      July 28, 2022 regarding Revco Solutions account number *********** (“the Account”).
      The Account was placed with Revco Solutions by *** ***** ******** on February 21, 2022.
      Mr. ******** states in his complaint that he has received multiple calls from Revco
      Solutions and that this Account has been paid in full with *** ***** ******** directly. Mr.
      ******** further requests Revco Solutions to no longer make calls to him.


      Revco Solutions takes consumer complaints very seriously. Upon receiving this complaint,
      Revco Solutions immediately stopped all phone calls from being made on the Account,
      notified ********* *** * ******** of Mr. ********s’ dispute, and conducted an
      investigation. Revco Solutions confirmed this Account is for services rendered to Mr.
      ******** on April 16, 2021 for a total charge of $73,186.30. This account was billed to
      ****** ********** ********* provider and there were adjustments/payments in the amount
      of $71,353.66, leaving the balance of $1,832.64 remaining.


      *** ***** ******** notified Revco Solutions of four payments received from Mr. ********
      on March 3, 2022 in the amount of $25.00, March 14, 2022 in the amount of $50.00, May
      16, 2022 in the amount of $100.00 and lastly on June 13, 2022 in the amount of $1,557.64,
      leaving the amount of $100.00 remaining. On July 29, 2022, *** ***** ******** requested
      Revco Solutions close and return this account as a zero balance.


      Revco Solutions has blocked phone number ###-###-####; this will prevent Revco
      Solutions from making any calls to this number in the future.


      Mr. ******** may direct future account inquires to *** ***** ********, using reference
      number***-***-**** at the following address: **** ******** **** ***** **** *** *******
      ** ******


      Sincerely,
      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************
      ***** *********
      ******** **********
      ***********

      Customer Answer

      Date: 08/05/2022

      In the second paragraph of their response, they state they notified ********* *** * *********...WHY!??...my bill isn't with them, nor have I EVER had a bill with them!...I don't use their service!...my bill was with *** ****** *********...they also say that they have blocked the number ###-###-#### from being called. That's not the number they have been calling! They are calling me at ###-###-####. Maybe now BBB you can understand what it's like trying to deal with these people!



      Regards,



      ******* ********

      Business Response

      Date: 08/11/2022

      Please accept this response to the rejected response we received with regard to Mr.
      ******** on August 8, 2022 regarding Revco Solutions account number ***********
      (“the Account”). The Account was placed with Revco Solutions by *** ***** ******* on
      February 21, 2022.

      Mr. ******** states in his rejection that Revco Solutions advised a facility of *********
      *** * ******** was notified of his complaint and that Revco Solutions has been calling out
      to phone number ###-###-####, instead of phone number ###-###-#### Revco Solutions
      previously advised of.

      Revco Solutions takes consumer complaints very seriously. Revco Solutions mistakenly
      referenced a different facility in the second paragraph of our previous response and
      confirms *** ***** *******l was the facility notified of Mr. ********* complaint. Upon
      receiving this complaint, Revco Solutions immediately stopped all phone calls from being
      made on the Account, notified *** ***** *******l of Mr. *********’ dispute, and conducted
      an investigation. Revco Solutions confirmed this Account is for services rendered to Mr.
      ******** on April 16, 2021 for a total charge of $73,186.30. This account was billed to
      United Healthcare insurance provider and there were adjustments/payments in the amount
      of $71,353.66, leaving the balance of $1,832.64 remaining.

      *** ***** *******l notified Revco Solutions of four payments received from Mr. ********
      on March 3, 2022 in the amount of $25.00, March 14, 2022 in the amount of $50.00, May
      16, 2022 in the amount of $100.00 and lastly on June 13, 2022 in the amount of $1,557.64,
      leaving the amount of $100.00 remaining. On July 29, 2022, *** ***** *******l requested
      Revco Solutions close and return this account as a zero balance.

      Revco Solutions blocked phone number ###-###-####, due to it being referenced as Mr.
      *********’s daytime phone number in his complaint. Revco Solutions has also blocked
      phone number ###-###-####; this will prevent Revco Solutions from making any calls
      to this number in the future.

      This is a communication from a debt collector.



      To be clear, this is not an attempt to collect a debt. Mr. ******** may direct future account
      inquires to *** ***** *******l, using reference number***-***-**** at the following
      address: **** ******** **** ***** **** *** ******* ** ******

      Sincerely,

      Customer Answer

      Date: 08/11/2022

      I accept the business's response to resolve this complaint.


      Regards,



      ******* ********

    Revco Solutions, Inc. is NOT a BBB Accredited Business.

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