Complaints

This profile includes complaints for ImproveIt Home Remodeling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ImproveIt Home Remodeling, Inc. has 4 locations, listed below.

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  ImproveIt Home Remodeling, Inc.

  4580 Bridgeway Ave Ste B Columbus, OH 43219-1897

  
• 

  Improveit Home Remodeling

  110 Citizens Blvd Simpsonville, KY 40067

  
• 

  ImproveIt! Home Remodeling, Inc.

  8930 Global Way West Chester, OH 45069

  
• 

  Improveit! Home Remodeling

  7200 Poe Ave Suite 102 Dayton, OH 45414

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan to have some work done done and my application was falsified income was put in more than what I told them and when I called them out on it they amended that it was something that they done to help people get a loan..

  This is fraudulent behavior and of the loan was denied because of it now no one is calling back or if they do they listen tell to give them a couple of days and still nothing.. I have spoken to corporate regarding this matter and still nothing this all started 5/30/2025

  

  Business Response

  Date: 07/01/2025

  Hello. Thanks for taking the time to discuss your issue. Im glad we were able to clear up the misunderstanding between net and gross income.Additionally, Ill connect with our team to discuss the importance of continued communication. We look forward to completing this project for you. Sincerely, **** ********, Owner

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding ImproveIt Home Remodeling due to a very disappointing window replacement experience. We contracted with ImproveIt in October 2024 to replace 10 windows. After the sale, the service and product quality were poor. There were major delays, and it took multiple visits just to match the window color, even though we were told it would be simple. The sales rep. stopped returning our calls, forcing us to send a letter to the company. Only then did the owners step in. The rep promised us a discount for the inconvenience, but it has never been applied.After installation, several quality issues surfaced. Tempered glass was installed in the wrong window. Some screens did not fit. The exterior window paint began peeling within a week. Worse, we discovered significant air leaks once the weather turned ********** window screen still hasnt been corrected. Crews have come out three times, each time with the wrong screen. As of now, we are still waiting.The owner initially helped address the air leaks and peeling paint, but after April 2025, he stopped responding following yet another incorrect screen delivery. We are now being directed to deal with the manufacturer, which continues to make mistakes. This is unacceptable. We hired ImproveIt, not a third party. They should ensure their products meet the promised standards.Had we known ImproveIt did not manufacture their windows and would not stand behind the project fully, we would have gone with another company. This has been the worst home improvement experience we have ever had.We request the BBBs assistance in obtaining the promised corrective actions, including honoring the discount, providing the correct screen, and ensuring all work meets acceptable standards. [Note: The air leaks and peeling paint have been addressed.]

  

  Business Response

  Date: 05/14/2025

  Thank you for bringing this matter to our attention and for keeping the lines of communication open. Per our conversations, we're looking forward to a final resolution this week with all work completed to the customer's satisfaction.
  

  Customer Answer

  Date: 05/26/2025

  Settlement reached and accepted. Company has resolved former complaints and agreed to additional services at no charge.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  
  Hi, my name is ****** ******, S-E-M-R-A-H-U-G-H-E-S. My phone number is ************. I hired Home Improvement Home Remodeling to replace a shower in my bathroom. I spent $15 ,000 for it. What happened first was that they had ordered the wrong panels to be put in for the walls. And when I told them, because I had stepped away for a few minutes, they had glued up the wrong panel. I said that's not the right stuff that I ordered. Instead of taking it down, they left it up and re-glued another panel over it a few weeks later. And the guy that they had hired to do the installation, had put so much caulking and glue behind it that none of it is straight. It looks awful. Not only that, I did not get the right shower novel handle that I had asked for. They never replaced it. And they also put in a door in backwards, and there's a whole bunch of other stuff that's wrong with everything that they did. I have called them numerous times to have them come over. I already had somebody come over to look at it, yet later I was told, oh yeah, we're not going to redo it. Are you kidding me? If you saw what it looked like, it looks awful. I haven't even bothered to use that shower. Thank God I have two showers in my house. I've been bothered to use it because of how bad it looks. And I have been waiting and waiting since, by the way, November to have this done. I had been waiting for the rest of my bathroom to get done because all I wanted was the shower done first. They still haven't done it properly. They're claiming they are coming over tomorrow to have you look at it again. This will be the second time they've come to look at it and yet refuse to do anything. If you saw what they did, it's wider at the top and then narrow at the bottom. And I was told my walls weren't straight. Faster they did it. My walls were straight before, and the only reason why they aren't straight anymore is because of how much glue they put behind there, and they glued two panels over each other. I am done with this. I want them to redo it. And I hope everybody knows that Home Improvement, not the company that they say they are, they don't care about the customer, obviously, because I've been complaining for so many days, for weeks, months at this point. And they keep giving me the runaround. I spent $15 ,000 for it. I'm not happy. Something needs to be done. They're horrible business people. Thank you.

  

  Business Response

  Date: 04/08/2025

  Thank you for taking time to share your experience and for keeping the lines of communication open as we worked to resolve your concerns. Our installer was happy to revisit your project recently and correct the shower walls, fixtures, and shower door. We appreciate you giving us the opportunity to make this right and look forward to honoring your lifetime warranty.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Improveit installed a picture window.
  Months later began seeing changes in wall under the window. I touched the area and wall under window was wet.
  
  After a month of calls I finally got Improveit to Inspect the window and they determined their Installer forgot to add flashing and they insisted it would be okay.
  
  Several months later I noticed a bubble ball on the wall under the window and when. I went to grab the ball it melted onto the wall.
  
  I called improveit who sent a loud mouth self proclaimed expert that said he's called for the difficult issues and he was assertive with his stance of the issue being my roof. He wasn't open for discussion so called a roofer and of course there was no roof issue.
  
  I already knew the roof was fine after switching Insurance Company and after getting roof and gutter inspected, gutters repaired twice and getting gutters replaced in 2024.
  
  Improveit continue to call for remedy but after they had 5 visits in my home mostly trying to undermine their responsibility.
  
  I concluded they don't have the skill needed to Install nor repair window Installations.

  

  Business Response

  Date: 04/07/2025

  Hello, and thank you for sharing your concerns. We are eager to return and make repairs under your warranty, however after several attempts to contact you, you expressed that you are not interested in moving forward with repairs. Is that correct? Please reach out to us as soon as possible to clarify and coordinate next steps. We stand ready, willing, and able to honor your warranty and make this right.

  Customer Answer

  Date: 04/26/2025

  Please close the complaint. The defendant and i have satisfactorily resolved the dispute.

  

  Business Response

  Date: 05/05/2025

  We're grateful to have finally been able to connect with the customer and agree upon a satisfactory resolution for all involved.
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not know that company would take money from personal account

  

  Business Response

  Date: 03/25/2025

  Thanks very much for reaching out and for taking my call recently. As we discussed, the $100 was simply the deposit for your project, which was explained during your design consultation. We're thrilled to have you as an Improveit customer and look forward to working on your project!

  Customer Answer

  Date: 04/02/2025

  4.2.2025, BBB returned consumer's call. She said the business contacted her about the $100.00. She said they are suppose to be at her home tomorrow to start work.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted them to rephrase our kitchen. They told us it was gonna take three days. It took five days. We are missing 2 drawers our drawer slides don’t work like they supposed to. They fraudulently got us to sign off the job was done saying this is for the First phase and you won’t get a bill until the job is done, but yet we have a bill to start paying the finance company. Our countertops are not done and the emotional distress that they have brought to our family with this Horrible ordeal we have been left with our kitchen and shambles

  

  Business Response

  Date: 03/05/2025

  Thank
  you for taking the time to share your concerns with us, and for keeping the
  lines of communication open as we work to resolve these issues. We have been
  working directly with our suppliers to gather the parts needed to complete your
  project, including the drawer fronts, glides, and countertops. We’re pleased to
  share that our team will be reaching out to schedule installation shortly. We
  apologize for the inconvenience, and look forward to completing your project.

  Customer Answer

  Date: 03/05/2025

  I am rejecting this response because: Nothing has yet to be done. Payment Misrepresentation: I was misled into signing financing documents under the belief that payments would not begin until the project was 100% complete. Instead, I have been required to start making payments to the finance company while my kitchen remains unfinished. This deceptive practice violates Ohio consumer protection laws.  in accordance with Ohio Revised Code Chapter 4722, regarding your failure to complete my kitchen remodel as agreed. Your actions constitute fraud and misrepresentation under the Ohio Consumer Sales Practices Act (CSPA) (R.C. 1345.01 et seq.), which prohibits deceptive and unconscionable practices in home improvement transactions.
  
  
  
  Regards,
  
  
  
  ***** *******

  Customer Answer

  Date: 04/08/2025

  This problem has been resolved

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  Hi. My name's ******** ********. I'm having a complaint. First, I want to start with the sales rep. His name's *******. His last name is about *************. This started July 31, 2024. And I had the sales rep come up to my house from home improvement. And he's, we took out what I wanted to go in my bathroom. And he's supposed to manage everything. if they're supposed to fit my right order. But anyway, just been going through mine. And you see on my bathroom, when they brought the material out, of course, I noticed the sink was damaged. The part of the bathroom was damaged. But to put the floor down, the floor is built apart. I talked to **, and I talked to ***. I think ** is the manager, and *** is one of the workers. And the guy told me that they're just going to have professional people come out to my house and they're just going to respect my house when they come out, when they came out. These people, they did put a tarp on the floor, but when they went in my bathroom, after they pulled everything out, put my new bathroom, walk in bathroom in, walk around in their shoes in my bathroom, in my shower, it's like they disrespect me. I actually don't have shoe cover, do they have shoe cover? And, um, of course they don't, and I just feel like everything the cell threat told me that it was a lie, it wasn't true, they're supposed to be professional people, and my bathroom, they still work on my bathroom, oh, stuff they brought to my bathroom, my mirror, it wasn't a mirror, I ordered, they brought two different mirrors, but not the mirror I had before, because everything's supposed to be measured, and like I said, The top sink is damaged. And inside my bathroom, my shower stall is damaged. I've constantly called this company over and over. They got paid because I was going to sign a contract with ***. He said, oh, I had to sign this contract before they bring out this new material. Once they got paid, somebody's going down doing their work. He's supposed to call me this morning. I haven't heard from anybody. My bathroom's not finished. to my marriage in a bedroom with my partner, or for things to disarray. And just me helping that business bureau. I'm sorry, I'm just kind of upset. I'm so distressed by this company that I'm sick over. My family's upset about it because the job is terrible. I mean, you don't see the cotton. When they put the bath and the shower here together, And they look like something I would have done myself. And the bathroom shower door is not level. And these are supposed to be professional people. And I just want my bathroom, I want them to come out, home improvement come out, and bring the right material, what I order, fix my bathroom. Thank you. I'm so upset about this. I've been sick with this. I feel like these people just take advantage of me because they had their money, which I was somewhat come out there in with this, because this reference of ***, my family's very upset.

  
  Yes, my number is *** *** *** *** *** ***** **** ***. My name is ******** ******** I'm going playing against home remodeling to me all improvement remodeling It's an ongoing problem. The first I want to talk to play with self-wrapped. It's nice ****** It's like they spell * * * * * *. Oh, I started just in July And right now, it's an ongoing problem, and the sub rep came out to my house and looked up all the material that I had picked out, and he said the team would be very professional. And he said only take two or three days. Okay. So when the stars came out, they told me it would take about six weeks, two or three weeks, sorry. Okay, so they came out, did my house, and took my old stuff out, which is fine. But I'm sorry, I'll go back to the sales rep. We had measure everything in the bathroom that was supposed to go in my bathroom. Everything was supposed to match perfectly. The mirror, the sink, shower, everything that was supposed to be measured quickly. So after we did the sales rep measure everything, he got contact. And he got his contract, I mean, the workers, and they supposed to come out and put the stuff down on my bathroom, okay, because the sink they bought out, it's okay, but the top of the sink, they put that down, they put the shower down, they put the floor down. The mayor that bought out wasn't the person that ever ordered the mirror, so they bought I took the mirror out and I stuck the mirror out where it was leaving a lot of space on my wall from the old mirror. So I didn't own that mirror. So I bought another mirror now. It was just too small because you could see the line where I threw this mirror I had up there. So we took that down now. My floor is, when they put the floor down, it's one part. I mean it looked like something I could have And I'm not a professional. It looks terrible. It looks like it's raw chocolate I've done it. In the bathroom, they put around my shower stall. It's all uneven. This is not professional. This is kind of supposed to be in service of 37 years. My work looks terrible. Right now, they still not finished. It's been going on for three months. And I'm supposed to hear from this manager and his boss. They supposed to call me. And today is December the 2nd, 1036. I still have here for anybody. My efforts are completeness. I'm very upset about it. My family's upset. And something has to be done. They are being paid. This is $25 ,000 worth of work. My family said, this is what you pay for. It's being finished. So I'm pleading with the Better Business Bureau to help me with this company because I just want them to get everything, have everything finished so they could get out my house. They are not professionals. They walk in my baths. They might need a shower with their shoes on. They disrespect my house and I'm just tired of these people. I just want them to get finished so they can leave. My name is ******** ******** And my case number is, again, ***********. And I hope somebody called me to help with this case. Thank you.

  Customer Answer

  Date: 12/06/2024

  I should have proofread my complaint before I submit it because some of the words did not make sense, Pat gave me a call earlier this week. He said they would be out next two weeks. I just want them to bring everything and be done in one day! I already have received my first bill. Thank you.PS from the Bank.

  

  Business Response

  Date: 12/18/2024

  Thank you very much for reaching out and sharing your experience. We're pleased to let you know that your materials have arrived and we look forward to your scheduled service appointment next week. Thank you for working with us to keep the lines of communication open so we can make this right.

  Customer Answer

  Date: 12/26/2024

  Voicemail from CS RequestUNAVAILABLE at ************** on Dec 23 2024 11:59 AM
  External
  Inbox
  
  CS RequestUNAVAILABLE - Voicemail box 123
  Attachments
  Mon, Dec 23, 12:02 PM (3 days ago)
  to me
  
  GoTo logo
  You received a new voicemail message
  Info New voicemail message
  Time: Monday, December 23 2024 11:59 AM
  From: CS RequestUNAVAILABLE **************
  Duration: 1 minute 7 seconds
  Voicemail box: 123
  Transcript:
  *****, this is ******** ********. My complaint number is ********. I still have a problem with home improvement. My bathroom's not finished. I took off work today. They're not showing up today. I don't have a mirror in my bathroom. My bathroom's still a mess. I want this resolved, and I want my money back in this company, my blood pressure went up. They called me, they're supposed to be out today, and they told the person they're supposed to be out, they can't even show up. I don't wanna talk to them right now, so I'm very upset. They got paid from the bank, and they just annoy me and I'm tired. I wanna call channel six on your side, but I wanna wait to get back with this company. My number is *************, please call me.

  Customer Answer

  Date: 12/27/2024

  Yes, I still has a complaint with this company. My bathroom still a hot mess they bought out damage material wrong color for my flooring and  It’s not layer correctly already starting to separate my shower stall it’s not pull up even I don’t have no mirror in my bathroom.this all started in September and I still have an ongoing problem. They was supposed to come out Monday, December 22. My husband took off of work and they called me said that  their person having show up for word. I am 69 year old American lady this company disrespect me. I just feel like they just taking their time redoing my bathroom. I had to cancel all my Christmas gathering with my family because of this company I took off of work they haven’t showed up. I felt like Pat the manager. He want me to sign a contract so only to get he get paid because he told me that’s the only way they can re-order my material.
  
  Regards,
  
  
  
  ******** ********

  

  Business Response

  Date: 01/09/2025

  Business responded to complaint via phone message stating that the only thing left to complete is painting which is scheduled to be done this week.

  

  Business Response

  Date: 01/24/2025

  Hello! We're reaching out to confirm that all installations, repairs, and painting of the bathroom have been completed as of January 9. We appreciate your cooperation that allowed us to complete this work.

  Customer Answer

  Date: 02/03/2025

  2.3.2025 KG received phone call from consumer.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filling a complaint because of how my kitchen look it’s been over 4 months and my kitchen is still not finish and it’s stopping me and my family from cooking and doing other things it’s inconvenience me and my family now that thanksgiving is coming up and the salesman told me it will be no longer than a week to be finished

  

  Business Response

  Date: 11/26/2024

  Hello,

  Thank you very much for that feedback and please accept our apologies for the extended timeline. We appreciate your cooperation over the last few weeks as our installers and operations team have been working toward a resolution. Notes from our team's most recent visit indicate that the remaining door and drawer fronts have been ordered and will be arriving very soon. It seems our team has reached out several times by phone and text this week to coordinate next steps, but have not heard back from you. Please respond at your earliest convenience so we can keep the lines of communication open and discuss the final steps complete your project and resolve any remaining concerns. Thank you!
  

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/24 we met with a representative of this company who sold us a very specific plan for cabinet front replacement and a quartz countertop. We were promised the work would be done by Improveit crews and that it would not be subcontracted out. Since then there have been 2 separate subs to take measurements, a sub to cut and install the counter then a sub to install the cabinet faces and laminates. The work started on 10/11 with the counter. Everything started ok with some minor concerns about the counter having a stain and a visible seam. I called the ** who told me I had to call the sub to get it resolved. I complained and the sub called me back to let me know that they may not be able to fix it but would send someone out to inspect. Then the cabinet work started on 10/15. After being without a sink for several days, the cabinet sub was instructed to install our new sink and reinstall the under sink appliances. After the first day this didnt happen because he did not have the correct tools. On the second day he completed it but without confidence. Its been leaking ever since and has damaged our under sink cabinet and ruined some electrical appliances. The cabinets were worked on for 3 days and have been toured sloppily with the wrong size doors, wrong design kick boards, missing trim, glue all over our new counters and appliances, and damage to our oven and refrigerator. I have reached out a few times asking for a weekend plumber with no answer. I have sent pictures and concerns all day and no answer. Everything is mangled beyond repair and no end in sight to the job.

  

  Business Response

  Date: 10/31/2024

  Thank you for sharing your concerns here and for keeping the lines of communication open while we work toward a solution. We're pleased to let you know that materials are on order and expected to be received in approximately two weeks. Our team will be in touch at that time to schedule repairs. Thank you

  Customer Answer

  Date: 11/02/2024

  I am rejecting this response because: I will close this case when the job is complete or I receive and sign an SLA. We have some verbal agreements at this point but I'm still awaiting an SLA. Once that is agreed upon, I'll be more than happy to close this case. 
  
  Regards,
  
  ******** ********

  

  Business Response

  Date: 12/05/2024

  Thank you very much for your patience and partnership that enabled us to complete your project. Please reach out to us directly for any other needs going forward.

  Customer Answer

  Date: 12/05/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******** ********

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company in question performed bathroom remodel Once remodel finished 3 days or so later as I was placing items in the vanity drawer my whole vanity collapsed. Contacted company and someone came out the next to view issue and promised me another vanity sink this time with legs supporting the vanity and I was also promised that wall on light was going to get repaired also.Contractors bring same model vanity onsite with no legs to support and also did not repair wall where lights were replaced. They just replaced sink and left. Very unprofessional service on both and I have pictures of damages I have pictures from previous and current

  

  Business Response

  Date: 10/25/2024

  Thank you for reaching out and please accept our apologies for the installation and service experience you received. We're pleased to have your repairs scheduled for October 30, and look forward to resolving these issues at that time.

  Customer Answer

  Date: 11/07/2024

  ---------- Forwarded message ---------
  From: ***** ******* <*****************************>
  Date: Thu, Nov 7, 2024 at 11:25 AM
  Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
  To: Better Business Bureau <**********************************************************************************************>
  
  
  Project complete by company after 3rd visit