Complaints
This profile includes complaints for ImproveIt Home Remodeling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 51 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bathroom sink drain, and shower door have coating peeling off, faucet handle is loose, shower water handle is in wrong position. Called Improveit and first they set up a day to stop by, even giving the names of two men who would be here, then when they didn't show up on the date the text message had mentioned, I called the company, Improveit, they denied they had set it up and now saying they need to check with the owner of the company before anything can be addressed. We spent close to $20,000 for the bathroom rehab and have had constant issues ever since, including the wrong shower door glass, a torn faucet gasket, and have a terrible time, each time, getting reponse. We're seniors and can't afford this and just want what we paid for.
Business Response
Date: 09/16/2022
Hello Mr. ******
Thank you for keeping the lines of communication open. We now have your appointment set for Monday 9/19 and appreciate you taking our call to confirm. We're looking forward to the appointment and resolving your issues and concerns.
Customer Answer
Date: 09/16/2022
I accept the business's response to resolve this complaint.
Regards,
****** *****Initial Complaint
Date:08/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had a bathtub replaced with a low step shower enclosure. This included shower walls, drain pan, new shower head, grab bar and shower rod. The shower rod was installed too far into the shower area and possibility a little low, but height is acceptable. I called about the rod installation and it was decided someone would come out to look it over. Moving it might cause the warranty to be cancelled. ( I don't care if they want to
void the warranty.) I was given a date of 8-24, which was several weeks after the phone call. On the 23rd they called to say no one would be coming. The next available date was into September. I have to go out of town in September and said the date was unacceptable. Subsequent calls ended with their representative saying she would work on an earlier date and promised to call the next day. She did call and had no date but said she would get back to me the next day. Haven't heard another word. They have been paid in full at a substantial price for the work. This problem is substantial because the main reason to have this done was to allow more room in the shower area and there isn't, plus the outer shower curtain gets drawn into the wet area.Business Response
Date: 09/02/2022
Thank you for reaching out and giving us the opportunity to resolve your concerns. We do apologies for the scheduling issues, and appreciate your patience as we worked to find an appointment time that would fit everyone's schedules. Our team was happy to visit your home earlier this week and are glad to hear that you're pleased with the results. Thank you again for being an Improveit customer. We look forward to the opportunity to work with you again in the future.
Sincerely.
Seth C*******, *****, Improveit Home Remodeling
Customer Answer
Date: 09/02/2022
I accept the business's response to resolve this complaint. They provided an adequate response time and corrected a specific problem of the location of the shower rod. Everyone was courteous an followed up after the completion. I am satisfied with the results
Regards,
****** ******Initial Complaint
Date:08/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted with improve it and agreed to pay $10,500+ for our bathtub/shower area to be replaced. We were guaranteed 3 days of stress free contracting, professional and competent workers, the house would be just as clean as it was prior to the project. None of these things occurred.
First the workers were incompetent, racist, left our shower COMPLETELY unsealed, broke tile, created holes in walls in adjacent rooms, and did not follow epa lead regulations so our entire first floor was covered in lead dust.
It took 6 days to get an assurance from the VP of the company they would get someone to professionally clean the space- only after they were reported to the EPA. They are putting this $2,000 charge on us when discussing settlement even though it is to pay for their negligent supervising and hiring practices.
Not to mention we lived in the lead exposed house for 19 days until they could get themselves together to schedule a cleaning.
Our bathroom is horrendous and even worse than when it started. They don’t think they were negligent and don’t think this affects their value of the project and services. $10,500 is contract price. 30% covers service- which in this case made everything worse (contract says so). Their lifetime guarantee means nothing to us because we know exactly the type of people they send out to work on these smaller projects. Plus we contracted for a stress free, seamless remodel- this has not been the case. They completely misrepresented what they give and are still trying to profit off of those they harm.
The owner won’t talk to me themselves so I have to go through a middle man and our home is getting more and more damaged by water exposure by the day.Business Response
Date: 08/18/2022
Thank you for taking the time to bring these issues to our attention, and for continuing to keep the lines of communication open as we work to resolve these issues. The service you experienced is not indicative of Improveit's core values or our safe work practices, and we will be addressing both the work inside your home and internal training for our staff. We expect to be in touch with you again in the next several days to finalize the plan for moving forward.
sincerely,
Seth C******** *********
Improveit Home RemodelingCustomer Answer
Date: 08/25/2022
We have agreed upon a resolution and are working to that end so the complaint has been resolved. * ***** **** ******** *** ****** ********* ** *** ********* ********** ******* ********** ******, thank you for your help in this matter.
Best ,****** *****
*** * *** * ****
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