Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a crew to repair the wall, so the complaint should be marked as resolved nce if this is not corrected in a timely manner.

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After four attempts, we have not received an itemized receipt. We spoke with Safe Electric on 10/2, 10/10, 10/11, and 10/18. On 10/11, **** informed me he would get me an itemized receipt "maybe even by the end of the day." I followed up on the 18th, quite frustrated. He informed me "they just don't do that". I was also frustrated that **** did not follow up with me letting me know he could not provide an itemized receipt. **** informed me that the material cost $5500. I paid $8400, and I am seeking information as to the remaining $2900.
  
  According to the Ohio Revised Code, Section 233.5.32 Itemized bill of costs - "In all cases, when demanded by a person liable for the payment of any fees or costs to an officer, such officer, without charge, shall make, sign, and deliver to the person an itemized bill of such fees or costs. No person shall, after such demand, be compelled to pay such fees or costs until an itemized bill is so made and delivered, with a receipt for the amount paid."
  
  I am seeking an itemized receipt by the end of this month before I take legal action.

  

  Business Response

  Date: 11/26/2024

  Here is the invoice that we sent the customer. We don't have or do time and materials. The cost for the job was exactly what we quoted.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Constituent contracted with supplier to do some electrical work in bathroom and a bedroom. Was
  charged $7,200. Supplier claimed they did work that was not done. Said replaced over 30 outlets but she
  doesn't have that many outlets. Supplier installed new fan in bathroom. No contract, all correspondence
  through email. Electrical issues were repaired.
  Constituent wants partial refund of $5,000
  May 11, 2022 paid w/credit card
  Safe Electric LLC
  Columbus
  ************

  

  Business Response

  Date: 08/08/2022

  Original reason for stated by the client for electrical work needed:

  Roof blew off and water got into the bathroom and the fan and lights quit working in the bathroom. Outlets in the bedroom next to the bathroom isn't working either. Water heater isn't working and she heard a loud pop. Has been going on for a few weeks now (4/21). The whole issue has been going on for awhile now.

  Original finding notes provided by the Electrician on 5/10/22:

  Customer has had some water damage
  Past couple years Bathroom exhaust fan isn’t working lights in bedrooms lights and outlets throughout home
  Hot water tank off and on
  Checked breakers and outlets and breakers give proper voltage then don’t which tells me breakers are bad. Panel is a Siemens
  Also outlets are arcing and they are back stabbed as I tough them they arc.
  Will Redevise home and replace breakers

   

  Response to the filed complaint from Safe Electric regarding claims that work was charged for and not performed:

  I have reviewed the complaint and request for a refund as well as all notes, pictures, phone recordings, and invoices for the work provided on May, 10 and May 11, 2022.  It is our policy to give our clients estimates based on the recommendation of the electrician, after the initial evaluation of the work needed. Recommendations are then presented to the client and work is don't only once agreed upon recommendations are sign off on by the homeowner or responsible patty.  All work performed is detailed in the attached invoice that was email to the client.  Recognition and receipt of the work to be performed is indicated by the clients signature. 

  Breakdown of the invoice:

  After reviewing the clients complaint and the invoice provided I would like to offer the following explanation of the line items to better explain the work provided and to clarify any misunderstanding. 

  line 1:  customer states there are not 30 outlets in her home.  Clarification, the invoice states outlets and switches (referred to as devices) This would include all outlets and switches through out the entire home.  The number was stated on the agreed upon invoices. 

  Replaces a CS (customer supplied) bath fan.  Customer states the fan was not part of the work asked for, however, damage to the fan was noted in the original call notes and the fact that the replacement was customer supplied indicates the work was warranted. 

  Whole home surge protector:  Installation would be indicated by the presence of a back device wired to your panel with our logo on it. 

  Replaced 8 standard single pole (SP=Single pole) breakers in the electrical panel  - per invoice

  Replaced 4 standard double pole (DP=Double Pole) breakers in the electrical panel  - per invoice

  Lev-4L 110V Indoor outlet within 5ft. New Install Difficulty 1 - this item does warrant explanation.  I apologize for the confusion, based on notes this item should have been entered as a level 2 Diagnostic which comes with a level 2 fix.  This would have been for the diagnostic performed to determine the issues in the home on May, 10, 2022 this diagnostic would come with a level 1 or 2 fix and the fix that was provided was the additional branch circuit that was ran according to the technicians notes. 

  Solution:  After review of this case I do not see where a refund of 5,000 over half of the cost of the work is warranted.  We do have a Satisfaction guarantee and would be happy to reparse or replace any non working items or refund any amount for work that was not completed; if proof can be provided to us that any of the items on the original work order were indeed not performed.  As with all of our clients we are quick to respond to and address any and all  issues that arise.  In this case our last correspondence was on May 12, 200 asking for the invoice to be emailed and that was sent over.  After nearly 3 months we are now receiving this complaint through the BBB?

  Please be reminded that all work is covered under a 2 year warranty and we are always available via, email, text or phone call. 

   

  Sincerely, 

  Jessica M*******

  ******* ******** **** ********