Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

900 total complaints in the last 3 years.
300 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the store and ordered a couch. The sales man lied about the couch shapes, it was interchangeable. But he told me it went a certain way and it didn’t. I ordered entryway delivery. When couch arrived it was unwrapped in the truck. The delivery personal brought it through my patio door. When I examined the couch there was damages. I contacted the store. They told me I had to drive it up to them to return and pay a fee and said I damaged the couch because it was entryway delivery. They told me I damaged it even though I did not move it once.
Business Response
Date: 05/14/2025
Dear Ms. *****,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
Our records show the following:
We delivered the Brando sofa and chaise on 9/03/2024. We show that the items were delivered wrapped.
You emailed in on 9/5/24, stating you wanted to return for incorrect measurements. At this time, we let you know there was a 15% restocking fee on returns and that the invoice needed to be returned to the store within the 7-day return policy. You paid for the Threshold delivery. Please see the policy:
Threshold Delivery
Our zero-contact delivery option. Includes:
Delivery of furniture to your home
A convenient window of time
Expert handling by experienced delivery team
Furniture left at front door or garage in original packaging
Note: placement of furniture in home, assembly and removal of product packaging not included
Customer must return merchandise to store for service or exchange
Low fee (40% off our 5-Star Delivery fee)

On 9/10/24, you emailed in, and we let you know this was the last day to return the invoice; the 15% restocking fee still stands, as the images show damages from trying to get the piece into the doorway. You wanted us to pick the piece back up, and we told you you needed to pay for the pickup by the end of the day on 9/10/25, or the invoice needed to be returned by closing on 9/10/25, or nothing could be done.
On 9/11/24, a new email chain was sent, and you wanted to return the invoice. We let you know you were out of the 7 days and that we gave you time to return, and you refused. We had been in constant contact with you on the return.
On 9/12/24, you emailed in, and we let you know the above.
On 9/13/24, you emailed in, and we let you know the above. You also called in to talk to someone about the return, and we let you know about the return policy and you being out of the time frame.
On 5/13/25, you filed the BBB complaint.
Please see the link as well as
the back of your receipt on our return policy:
****************************************************
Refund & Exchange Policy
A refund or exchange may be
requested at any time prior to your receipt of the merchandise. Your refund
will include taxes paid and the cost of any additional protection or warranty
programs purchased. After your receipt of merchandise, if you are dissatisfied
for any reason, you may return it for a full refund, less delivery fees, so
long as it is returned or exchanged within 7 days of pickup or delivery. To be
eligible for return, except where prohibited by law, and unless your
merchandise qualifies for replacement under a promotional program, Mattresses
and Box Springs must have law tags attached, and be in sanitary condition,
clean and free of tears, burns, stains of any kind. Except where prohibited by
law, a 15% restocking fee may be charged on returned merchandise or cancelled
orders. Customized merchandise that’s cancelled after an order is placed is
subject to a 20% cancellation fee. Refunds may only be made if merchandise is
in " as-new" condition. " AS-IS" and " One Only"
items are not refundable or exchangeable. Refunds will be in the same form as
that of the original payment and issued only to the individual(s) listed in the
invoice, except for cash. If your original payment was a cash payment and your
refund exceeds $250, a refund check will be issued by our Corporate Office
within 10 days and will be mailed to you by the store.
You were responsible for bringing
the piece back for the return in September of 2024; you are out of the 7-day
return policy by 8 months, and we cannot accept the invoice back.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Customer Answer
Date: 05/29/2025
Again that’s not what happened although threshold delivery was ordered the delivery drivers showed up with the wrapping all ripped, they actually did bring it in the living room because I own a condo. I did not fully unwrap the couch because I planned on returning it after their poor behavior I unwrapped it and saw damage and notified them that it was damaged during delivery because still to this day I have not moved that couch it’s still were the delivery drivers put it. I’m not sure why they claim I’m lying when I explained this to them multiple times. Not sure what them don’t comprehend I never touched the couch it came damaged they sold me damaged couch? I didn’t touch it ? I’m 100 pounds I couldn’t move it if I wanted too? Who does this what awful behavior.

Complaint: ********

Regards,

****** *****
Business Response
Date: 06/04/2025
Dear Ms. *****,
While we understand your
frustration, you are out of the return time frame. We cannot return the piece.
Please see the link as well as
the back of your receipt for our return policy:
****************************************************
Refund & Exchange Policy
A refund or exchange may be
requested at any time prior to your receipt of the merchandise. Your refund
will include taxes paid and the cost of any additional protection or warranty
programs purchased. After your receipt of merchandise, if you are dissatisfied
for any reason, you may return it for a full refund, less delivery fees, so
long as it is returned or exchanged within 7 days of pickup or delivery. To be
eligible for return, except where prohibited by law, and unless your
merchandise qualifies for replacement under a promotional program, Mattresses
and Box Springs must have law tags attached, and be in sanitary condition,
clean and free of tears, burns, stains of any kind. Except where prohibited by
law, a 15% restocking fee may be charged on returned merchandise or cancelled
orders. Customized merchandise that’s cancelled after an order is placed is
subject to a 20% cancellation fee. Refunds may only be made if merchandise is
in " as-new" condition. " AS-IS" and " One Only"
items are not refundable or exchangeable. Refunds will be in the same form as
that of the original payment and issued only to the individual(s) listed in the
invoice, except for cash. If your original payment was a cash payment and your
refund exceeds $250, a refund check will be issued by our Corporate Office
within 10 days and will be mailed to you by the store.
You were responsible for bringing
the piece back for the return in September of 2024; you are out of the 7-day
return policy by 8 months, and we cannot accept the invoice back.
If you have any further questions
or concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
###-###-####
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/23/25 2:40pm Financed items in store (2 queen mattresses, 2 queen box springs, and the bedframes) and paid for the items to be delivered. Items were promised 03/05/2025. When they were delivered one of the items were broken. I still have not received the missing items.
Business Response
Date: 05/14/2025
Dear Kattha Keophilavanh,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see the parts are coming in on 5/16/25, the store can set up service to repair the bed the same day. Please call #************ to set the date and time.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2024, we ordered a table and chairs and were informed that they wouldn’t be available for four months. We were fine with the wait. A couple of weeks later, we returned and ordered counter-height stools to match the set. We chose the padded version.

After seeing the chairs that came with the table, we decided to switch to the solid wood version instead. Initially, we were told the swap wasn’t possible, even though the stools hadn’t been shipped yet. Eventually, they agreed to the exchange but told us it would take another two months for delivery.

The stools finally arrived on May 2nd. After waiting so long, we were excited to receive them. We had paid for delivery but opted to assemble them ourselves. While putting them together, we discovered that one of the boxes contained three parts labeled “L” instead of two “L” and two “R.” These parts are not interchangeable, so one chair can’t be assembled.

I called the store to report the issue. The representative told me that because the chairs come in sets of two, they couldn’t send a replacement for just one chair. She said I would have to bring all the parts back to the distribution store to get a replacement. I asked why they couldn’t just send the part I was missing or even a single replacement chair. I was willing to go to the store—until I looked up the location and found it was an hour away, each way.

When I explained that this was too far, she simply said, “Not my problem. This is the only way we can do it.”

I didn't receive my full order yet i asked if i could just have the replacement delivered with the final stuff and she said she didn't know anything about that delivery. I felt in shock that she didn't want to work or help me and just wanted me to drive 2 hours. I even asked if she could have it brought to her store only 20mins from me.
Business Response
Date: 05/06/2025
Dear Mr. *****,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
With the threshold delivery, if
there are issues, it is the customer's responsibility to return the piece to
the store for service/repair. As a one-time
courtesy, we will be delivering both pieces on 5/17/25.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a love seat and couch in store on 09/06/2024. The furniture did not come when the sales person said it would. The furniture finally came 11/26/2024, both items were damaged. I agreed to take the couch under agreement they would give me a small discount on the couch and provide me with a replacement part for the couch or have it cleaned. They were to send me a new love seat. After they called me a second time to extend the delivery date of the love seat, I told them to cancel the order and refund me my money. They told me that they could not refund with out picking up the couch. I set a date for them to pick up the first time and I had something come up so I called and rescheduled a date with them. They did not show up for the rescheduled date. Since then they have failed to show up on their scheduled date of pick up two more times including today 05/06/2025. They still will not issue a refund and have given me a pick up date of 05/17/2025, which I told them is unacceptable. I had to open a line of credit through synchrony their line of credit which impacted my credit history and having this open trade line with no furniture does not help either.
Business Response
Date: 05/06/2025
Dear Mr. ****************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see you are now set for 5/17/25, I will be working with the store to try to get the date set as soon as possible. Once we pick up the piece we can refund the card on file.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 05/13/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23292887

I am rejecting this response because:
The item has since been picked up. I have not been refunded as promised. Very frustrated that this process took me off of work for several days. Wasted my time which is valuable.

Regards,

***** ********
Business Response
Date: 05/15/2025
Dear Mr. *************** have refunded the card on file today; the refund can take 3/5 business days to reflect on the card.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to set up a repair back in late December. One of the recliners on our sofa stopped working along with the USB charging port. Our Love seat makes a weird clicking noise when reclining and when putting the chair back down. We had just purchased the furniture 4 months earlier in August. I called Value city and they set up a repairman to come out early January. The gentleman came out and diagnosed the problem and said he would have to order parts and Value city would contact us when the parts were in to set up the repair date. Here it is May 2025. I have called countless time. Everytime I call my local VCF where I bought my furniture I choose the speak to someone about a repair option and it just rings and rings and rings. If I choose option number 6 I am able to get a hold of a customer service rep. They transfer me somewhere else and all it does is ring and ring and ring until you are disconnected. I sent Value City emails and tried to use their chat yet still no resolution to my broken chair. I Called back again last week and spoke to someone about it all and they themselves tried to call over to some other location to speak with the repair people for me and they could not get anyone to answer either. The lady I spoke to left a message for her Manager. I am beyond frustrated at this point and would just like all the issues with my less than a year old furniture resolved.
Business Response
Date: 05/12/2025
Dear **** ****,

      We sincerely
apologize for any inconvenience you may have experienced. We want to put forth
our very best effort to resolve this complaint.
      It appears that
the store has ordered the buttons for your loveseat; however, the processing
time has been prolonged. I kindly request that you visit your purchasing store
to select an alternative loveseat. The store will ensure the delivery of the
new pieces and the collection of the old loveseat on the same day.
      If you have any
further questions or concerns, please reach out to your purchasing store
location or Customer Care at ###-###-####. Once again, please accept our
apologies for any inconvenience this may have caused.

Sincerely,

*******
********** **********
Customer Care
###-###-####
Initial Complaint
Date:05/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/26/2025 I purchased a couch that was advertised as "in stock". I paid in full for (****** sofa *****) I took a photo of the couch that day with the sign that I can take home the couch today and scheduled delivery for one week later on 5 /3/25. On 5 /2/2025, the afternoon before delivery...value city called me to cancel delivery and to tell me that delivery would be delayed until August 27, 2025..4 months later! I just had disposed of my old couch to make room for the new one. I'm 90 yrs old and my dog is 11 yrs old and we have no where to sit due to the errors made by their company. They sold my couch to someone else. This is false advertising and unfair business practices. I called the company to complain and they moved up my delivery to a week later on 5/9/2025. I was satisfied with that until someone called me the next day on 5/3/ 2025 to tell me that the soonest it could be delivered is June 2025. I am getting the runaround because of my age. I want a replacement couch of my choice with fast delivery (within days) I am in end stage heart failure and this is causing me so much stress. Me and my poor dog have to sit on the floor. Companies need to pay for false advertising and multiple errors. Please help me. I am old and do not have the ability to fight for myself. I can provide a receipt and the photo of sign that the couch was in stock.
Business Response
Date: 05/06/2025
Dear ******** *********,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see that the item is delayed until 6/20/25. Please note that the dates are subject to change.
We can offer a reselection, something we may get in sooner for you. You will be responsible for the overage cost, if any. Look online or in the store, and we can help you with the reselection if needed.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 05/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23283269

I am rejecting this response because: they do not acknowledge their errors and terrible inconvenience they caused. Why did they advertise that it was in stock when it was not. Why did they wait until the night before delivery after I disposed of my current couch to notify me of a 4 month delay? Why did they reschedule delivery for one week later then called again to reschedule for June. Why all the confusion! I have been without a couch for 2 weeks and they offer no assistance or recourse. They should offer me an in stock couch and cover any difference within a few hundred dollars. I am not looking for a free couch. I am so tired of retail companies getting away with terrible service. I will not stop here. I will call the local news to help me.

Regards,

******** *********
Business Response
Date: 05/08/2025
Dear ******** *********,
Again, we apologize for the inconvenience the delays have caused. We are a storefront. When we order your items, we get an estimated delivery date from the vendor, we give you this date. The dates are subject to change, depending on the vendor.
We see that you have cancelled the invoice, the refund was put through 5/8/25, and it can take 3/5 business days to reflect on the card.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 05/13/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23283269

I am rejecting this response because : company falsely advertised couch was in stock and we could have it in days. Did not advise of the delayed shipping until evening before delivery after we disposed of couch. They did not resolve this complaint so we had to go back to the store to get a refund. You can close out as not resolved or not satisfied. They are deceptive and unprofessional and did nothing to make this situation right

Regards,

******** *********
Initial Complaint
Date:05/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Value City Furniture in late October 2024 for a full bedroom set (Invoice #: 851-751866-16). The order was only partially delivered in February 2025, and the two nightstands remain undelivered as of May 2025more than six months after the purchase date.Since February, the delivery of the remaining items has been delayed seven times, with no resolution. Ive repeatedly requested that the nightstands be delivered immediately or that Value City arrange for pickup of the already delivered bedroom items and issue a full refund. Ive been clear that I will not accept partial solutions or further delays.If the situation is not resolved by next week, I will have no choice but to initiate a chargeback for the full amount paid.This experience has been extremely frustrating, unprofessional, and unacceptable. I expected better service from a national retailer like Value City Furniture.Desired Resolution:Deliver the two missing nightstands immediately, or arrange to pick up the full bedroom set and issue a complete refund
Business Response
Date: 05/07/2025
Dear Obada Mzaik,

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
The store has arranged your delivery for Tuesday, May *******. We shall monitor this order closely and endeavor to complete the delivery at the earliest possible moment. Considering the inconvenience, we will refund the delivery fee following the successful delivery.
If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************

Customer Answer
Date: 05/07/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23282630

I am rejecting this response because: they called me and told me they will deliver on 9th and now the response said on 13th. This still frustrated and have no trust on their promises.
I will see if this will really arrived on 13th of May

Obada Mzaik
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a bed and mattress from Value City Furniture and it was delivered today missing pieces to the bed frame to where it couldn't safely be assembled. In chat conversation with them I asked that this be taken care of today as my wife and I don't have a bed to sleep in due to taking our old one apart in preparation for delivery of the new one today. I have received a total run around from both the chat and the store we purchased it from. I was promised a phone call by the end of the day today from a supervisor and that never came. All I am asking for is for Value City Furniture to make it right.
Business Response
Date: 05/06/2025
Dear Mr. *************** you for bringing this matter to our attention.
In our research, we were unable to find an invoice under the name or phone number you provided. Please respond with more information so that we may address your concerns adequately.
We would need at least one of the following:
The invoice number of the affected order
The phone number that is on the order
Please email this to:
***********************************************************************************************************************************************************
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Value city furniture did not deliver a complete set of pieces for a couch set.
Business Response
Date: 05/06/2025
Dear ****,

We sincerely apologize for
the experience you've had with our company. Please know that we are committed
to addressing your concerns with the utmost care and attention.

Upon reviewing your order, we
confirm that multiple communications have taken place via email and phone
regarding the billing adjustment and the delivery date of your items. As
previously stated, the full delivery fee will be refunded upon completion of your
delivery.

We regret any inconvenience
this situation may have caused and appreciate your patience. Should you have
any further questions or concerns, please don’t hesitate to contact our
Corporate Customer Care team at ************.

Sincerely,

****** *
********** **********
Customer Care
************
Customer Answer
Date: 05/06/2025
There is no reason why I should have to wait until the delivery date. I just received another email telling me it won’t be ready until August. I’m sorry but this is completely unacceptable. I did not sign up to wait 7 months for a couch that I purchased. A reasonable estimate would have been 3 months. Anything past that is excessive. I feel that this is breach of contract.
VCF should have this couch discounted further.

Regards,

**** ******
Initial Complaint
Date:05/01/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought furniture in early November and was repeatedly told we wouldn't get our stuff until dec 21 and that was fine then on the 20 of December we were told it would be the 12 of January only then to be told February the couch finally showed up but not the chair was told that it would be another month but they would refund the shipping of ****** when it was delivered in February was told it would be March 22 when I got the chair and was again told I would receive a refund of 300 dollars for the wait but now they say there is no refund being given
Business Response
Date: 05/10/2025
Dear ******* *********

We sincerely apologize for any inconvience you may have experienced. We want to put forth our very best effort to resolve this complaint.

After careful review, we did see a refund that needed to be processed. A refund check for $323.17 was processed on 5/10/25.
Please 7-10 business for processing. The refund check will be mailed to *********************************************************************

Thank you
*********
Customer Answer
Date: 05/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *********

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American Signature Inc. is NOT a BBB Accredited Business.