Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

900 total complaints in the last 3 years.
300 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a very expensive sectional only 3 minths ago. Sectional has begun peeling in multiple places. After haveing to follow up MULTIPLE times the tech claimed it was damage from a pet which is comoletely false. Refused to fix the issue.
Business Response
Date: 05/22/2025
Dear Ms. Hernandez,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
While we understand your
frustrations, the images provided by our certified service technician show that
the damages are not peeling but appear to be scratches. This is not covered
under the manufacturer's warranty.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at 888-751-8552.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
1-(888) 751-8552
Customer Answer
Date: 05/30/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23340263

I am rejecting this response because: this is false and only 1 month old

Regards,

Lourdes Hernandez
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consumer complaint taken per phone

Yeah, I want to complain about Value City on ************************ in ********, ****. I bought a loveseat from them, I bought other furniture too, but I bought a loveseat from them and they were supposed to come down and fix it. They said there was nothing wrong with it the first time. The second time, somebody come down, they checked it all over, they found out the frame is bent on my recliner. It's a love seat recliner. It's got two chairs in it. The one is fine, but the other side is not. And this was in April. I bought it in March. They finally come down in April, found out that there was a, it was bent. They said I have to wait on parts, but they wouldn't give me another one to place that one. They said I had to wait on parts for at least four weeks to 12 weeks but I cannot use the chair on the one side. I can't use it. So anyway I'm making a complaint. I've called them several times to try to get something else and they're not willing to deal with me. So I have to wait on the part and they said it's gonna take four to 12 weeks. That was back in April the 1st. It is now May the 15th. So it's been well over that many weeks. Anyway, my name is ***** *****. And I just wanna make the complaint against Bay City on *****************. Okay, thank you. Bye.
Business Response
Date: 05/22/2025
Dear Ms. ************************* you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.

We have reviewed your invoice and the certified technician reports. Parts were ordered in the middle of May for your merchandise. It can take ***** weeks for parts to arrive. Once we have the parts, we will contact you about the repair.

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,
*******
Resolution Supervisor,
American Signature Inc.
****************
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A delivery was attempted to my home on 5/14/25 around 9AM while the stores were closed. The second ****** seemed to be doing a thing while the first ****** was attempting to fit the box spring up the stairs while paint and plaster are falling off the wall. I told him to stop. He proceeded a little longer and said they could get it through but theyd have to damage the wall more. First off, I didnt give them permission to do any damage to the wall and asked them why didnt they say something when they first notice it wouldnt fit. He took a pic to show that it didnt fit after he did more damage after I asked them to just stop and again - I asked why didnt they say something before damaging my property. He called the warehouse and I requested the return extremely upset and angry. No home owner wants to deal with repairs for something that could have clearly been avoided. I am disabled and I would like to be compensated for by Value City Furniture to pay the cost to repair my wall in addition to a refund. I have enough to deal with concerning my health and this could have been totally avoided. Stop sending delivery guys that have no respect for homeowners property when delivering. This is a huge inconvenience. Then, there saying that I have to wait to be contacted in 7-10 business days without providing me any reference number for the call. Ive order a box spring from a different merchant, but, I still would like a full refund from Value City Furniture and my damaged property fixed as soon as possible.
Business Response
Date: 05/22/2025
Dear Ms. ******************* are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Based on the information provided we were able to review your account,and we do see all necessary steps have been taken to actively work towards a resolution.We do apologize for the delay on getting this resolved however we do have to follow protocol in situations like this to properly get this addressed. Your feedback has been noted, and we will make sure to inform our team.

Thank you for sharing your feedback with us. We apologize that your experience with us was not positive, and we will ensure to communicate your feedback to our team.

Sincerely,

Sahara ******
Resolution Supervisor
Customer Care
************
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a bedroom set that was delivered April 1st. The mattress included was on a buy one get one free special. The second mattress collapsed after one week. The store sent an inspector out after one week. There was no further contact until I called the store and spoke to the salesman. He set up a replacement delivery for two weeks out. The delivery never showed up. No one answers the phone when I try to contact the store.
Business Response
Date: 05/19/2025
Dear **** ******,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
     The store successfully delivered your second mattress on Saturday 05-17-2025.
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Initial Complaint
Date:05/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bed and chest dresser from your online store. After bringing in tbe bed The delivery driver refused to take the chest off the truck stating it wouldnt fit up the stairs. I told them they should at least try or take some measurements to see if it fits because i paid for the delivery service. They still refused. They took the chest back with them. After calling customer service and receiving horrible customer service i decided to cancel my order for the chest. I went to the local store and purchased a smaller dresser and night stand. And was told at that time i was charged a $203.99 restocking fee for returning the chest. I was so upset i started to cancel everything out but the salesman told me to call customer service and explain for a refund on that fee. I called and was transfer to resolution ***** They told me in fact that even though they never attempted to even bring the chest off the delivery truck the charge was valid. I feel this is a complete scam. She told me they have a eye for what fits. I would like my refund of $203.49 back ASAP. AS i didnt agree to this charge for them to not even attempt to bring the item inside my home
Business Response
Date: 05/13/2025
Dear Ms. *************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
While we understand your frustrations, we see that the delivery team stated the piece would not fit. If the team thinks the piece will not fit or will cause damage, they will not deliver the product. We do have images of the area.
Again, as stated on our phone call, it is the customer's responsibility to measure the space to ensure that the product they ordered will fit.
Please see the link below for our policy online:
*****************************************************************
Delivery ******************************** Include:
Delivery of furniture to your home
Assembly of your furniture (except on "Ready to Assemble" merchandise)
For a period of one year, in-home service for repair or replacement of defective items
To ensure smooth delivery of your furniture, please review the following delivery policies:
All online orders must be paid in full at the time of purchase
The day prior to your scheduled delivery date, our service store will contact you by phone to confirm an estimated two (2) hour time window for your delivery. Unfortunately, we cannot take requests for time stops
If you must reschedule your delivery date, please notify your service store immediately or email us at ***************************************************************
In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed
Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
We cannot deliver to anyone under age 18
If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery
Please send us the measurements of the following:
The stair landing at the bottom of the stairs.
The landing itself.
The turn/angle to get to the bottom of the stairs.
The measurement from the floor to the ceiling.
Please see the link below for help to measure the space:
*************************************************************************************************************
Once we have all the measurements,we can attempt to re-deliver the piece if you would like. The refund has been processed,less the restocking fee of $203.99, we would need to recharge the card.
Please review the refund policy as well:
********************************************************
Refund & Exchange Policy
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition,clean and free of tears, burns, stains of any kind. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Customized merchandise thats cancelled after an order is placed is subject to a 20% cancellation fee. Refunds may only be made if merchandise is in " as-new" condition. " AS-IS" and " One Only"items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our **************** within 10 days and will be mailed to you by the store.
If you decide not to reorder the piece the restocking fee stands.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB transcribed complaint received in writing.
I ** **** ********* is writing to you concerning a complaint with Value City Furniture. First I went in to Value City Furniture looking to buy a mattress and depending on the sales person to put me in a nice mattress. Then the mattress I purchase was not a good mattress for me. So I contacted the store supervisor to let them know this mattress is not a fit for me it was the style of the mattress that brought hurt to my body. That's what I explain to the store managers, supervisors, and salesperson. So now they exchange the mattress from firm to soft top but the same style brought paid to my body. The cause me to begin therapy at University Hospitals. I tried to ask to give me a different style. They wouldn't do it so I said please come and pick your mattress up. And now they are still disrespecting me. They didn't return my full payment with ******* the lender.
Business Response
Date: 05/12/2025
Dear Ms. *********,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
We see that we have refunded the
Fortiva account all but the delivery fee and the restocking fee they are not
refundable. Please see the link below for the policy, this is also on the back
of the receipt.
****************************************************
Refund & Exchange Policy
A refund or exchange may be
requested at any time prior to your receipt of the merchandise. Your refund
will include taxes paid and the cost of any additional protection or warranty
programs purchased. After your receipt of merchandise, if you are dissatisfied
for any reason, you may return it for a full refund, less delivery fees, so
long as it is returned or exchanged within 7 days of pickup or delivery. To be
eligible for return, except where prohibited by law, and unless your
merchandise qualifies for replacement under a promotional program, Mattresses
and Box Springs must have law tags attached, and be in sanitary condition,
clean and free of tears, burns, stains of any kind. Except where prohibited by
law, a 15% restocking fee may be charged on returned merchandise or cancelled
orders. Customized merchandise that’s cancelled after an order is placed is
subject to a 20% cancellation fee. Refunds may only be made if merchandise is
in " as-new" condition. " AS-IS" and " One Only"
items are not refundable or exchangeable. Refunds will be in the same form as
that of the original payment and issued only to the individual(s) listed in the
invoice, except for cash. If your original payment was a cash payment and your
refund exceeds $250, a refund check will be issued by our Corporate Office
within 10 days and will be mailed to you by the store.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at 888-751-8552.
Sincerely,
***
********** **********
American Signature Inc.
******* ********
Initial Complaint
Date:05/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the store and ordered a couch. The sales man lied about the couch shapes, it was interchangeable. But he told me it went a certain way and it didn’t. I ordered entryway delivery. When couch arrived it was unwrapped in the truck. The delivery personal brought it through my patio door. When I examined the couch there was damages. I contacted the store. They told me I had to drive it up to them to return and pay a fee and said I damaged the couch because it was entryway delivery. They told me I damaged it even though I did not move it once.
Business Response
Date: 05/14/2025
Dear Ms. *****,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
Our records show the following:
We delivered the Brando sofa and chaise on 9/03/2024. We show that the items were delivered wrapped.
You emailed in on 9/5/24, stating you wanted to return for incorrect measurements. At this time, we let you know there was a 15% restocking fee on returns and that the invoice needed to be returned to the store within the 7-day return policy. You paid for the Threshold delivery. Please see the policy:
Threshold Delivery
Our zero-contact delivery option. Includes:
Delivery of furniture to your home
A convenient window of time
Expert handling by experienced delivery team
Furniture left at front door or garage in original packaging
Note: placement of furniture in home, assembly and removal of product packaging not included
Customer must return merchandise to store for service or exchange
Low fee (40% off our 5-Star Delivery fee)

On 9/10/24, you emailed in, and we let you know this was the last day to return the invoice; the 15% restocking fee still stands, as the images show damages from trying to get the piece into the doorway. You wanted us to pick the piece back up, and we told you you needed to pay for the pickup by the end of the day on 9/10/25, or the invoice needed to be returned by closing on 9/10/25, or nothing could be done.
On 9/11/24, a new email chain was sent, and you wanted to return the invoice. We let you know you were out of the 7 days and that we gave you time to return, and you refused. We had been in constant contact with you on the return.
On 9/12/24, you emailed in, and we let you know the above.
On 9/13/24, you emailed in, and we let you know the above. You also called in to talk to someone about the return, and we let you know about the return policy and you being out of the time frame.
On 5/13/25, you filed the BBB complaint.
Please see the link as well as
the back of your receipt on our return policy:
****************************************************
Refund & Exchange Policy
A refund or exchange may be
requested at any time prior to your receipt of the merchandise. Your refund
will include taxes paid and the cost of any additional protection or warranty
programs purchased. After your receipt of merchandise, if you are dissatisfied
for any reason, you may return it for a full refund, less delivery fees, so
long as it is returned or exchanged within 7 days of pickup or delivery. To be
eligible for return, except where prohibited by law, and unless your
merchandise qualifies for replacement under a promotional program, Mattresses
and Box Springs must have law tags attached, and be in sanitary condition,
clean and free of tears, burns, stains of any kind. Except where prohibited by
law, a 15% restocking fee may be charged on returned merchandise or cancelled
orders. Customized merchandise that’s cancelled after an order is placed is
subject to a 20% cancellation fee. Refunds may only be made if merchandise is
in " as-new" condition. " AS-IS" and " One Only"
items are not refundable or exchangeable. Refunds will be in the same form as
that of the original payment and issued only to the individual(s) listed in the
invoice, except for cash. If your original payment was a cash payment and your
refund exceeds $250, a refund check will be issued by our Corporate Office
within 10 days and will be mailed to you by the store.
You were responsible for bringing
the piece back for the return in September of 2024; you are out of the 7-day
return policy by 8 months, and we cannot accept the invoice back.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Customer Answer
Date: 05/29/2025
Again that’s not what happened although threshold delivery was ordered the delivery drivers showed up with the wrapping all ripped, they actually did bring it in the living room because I own a condo. I did not fully unwrap the couch because I planned on returning it after their poor behavior I unwrapped it and saw damage and notified them that it was damaged during delivery because still to this day I have not moved that couch it’s still were the delivery drivers put it. I’m not sure why they claim I’m lying when I explained this to them multiple times. Not sure what them don’t comprehend I never touched the couch it came damaged they sold me damaged couch? I didn’t touch it ? I’m 100 pounds I couldn’t move it if I wanted too? Who does this what awful behavior.

Complaint: ********

Regards,

****** *****
Business Response
Date: 06/04/2025
Dear Ms. *****,
While we understand your
frustration, you are out of the return time frame. We cannot return the piece.
Please see the link as well as
the back of your receipt for our return policy:
****************************************************
Refund & Exchange Policy
A refund or exchange may be
requested at any time prior to your receipt of the merchandise. Your refund
will include taxes paid and the cost of any additional protection or warranty
programs purchased. After your receipt of merchandise, if you are dissatisfied
for any reason, you may return it for a full refund, less delivery fees, so
long as it is returned or exchanged within 7 days of pickup or delivery. To be
eligible for return, except where prohibited by law, and unless your
merchandise qualifies for replacement under a promotional program, Mattresses
and Box Springs must have law tags attached, and be in sanitary condition,
clean and free of tears, burns, stains of any kind. Except where prohibited by
law, a 15% restocking fee may be charged on returned merchandise or cancelled
orders. Customized merchandise that’s cancelled after an order is placed is
subject to a 20% cancellation fee. Refunds may only be made if merchandise is
in " as-new" condition. " AS-IS" and " One Only"
items are not refundable or exchangeable. Refunds will be in the same form as
that of the original payment and issued only to the individual(s) listed in the
invoice, except for cash. If your original payment was a cash payment and your
refund exceeds $250, a refund check will be issued by our Corporate Office
within 10 days and will be mailed to you by the store.
You were responsible for bringing
the piece back for the return in September of 2024; you are out of the 7-day
return policy by 8 months, and we cannot accept the invoice back.
If you have any further questions
or concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
###-###-####
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/23/25 2:40pm Financed items in store (2 queen mattresses, 2 queen box springs, and the bedframes) and paid for the items to be delivered. Items were promised 03/05/2025. When they were delivered one of the items were broken. I still have not received the missing items.
Business Response
Date: 05/14/2025
Dear Kattha Keophilavanh,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see the parts are coming in on 5/16/25, the store can set up service to repair the bed the same day. Please call #************ to set the date and time.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2024, we ordered a table and chairs and were informed that they wouldn’t be available for four months. We were fine with the wait. A couple of weeks later, we returned and ordered counter-height stools to match the set. We chose the padded version.

After seeing the chairs that came with the table, we decided to switch to the solid wood version instead. Initially, we were told the swap wasn’t possible, even though the stools hadn’t been shipped yet. Eventually, they agreed to the exchange but told us it would take another two months for delivery.

The stools finally arrived on May 2nd. After waiting so long, we were excited to receive them. We had paid for delivery but opted to assemble them ourselves. While putting them together, we discovered that one of the boxes contained three parts labeled “L” instead of two “L” and two “R.” These parts are not interchangeable, so one chair can’t be assembled.

I called the store to report the issue. The representative told me that because the chairs come in sets of two, they couldn’t send a replacement for just one chair. She said I would have to bring all the parts back to the distribution store to get a replacement. I asked why they couldn’t just send the part I was missing or even a single replacement chair. I was willing to go to the store—until I looked up the location and found it was an hour away, each way.

When I explained that this was too far, she simply said, “Not my problem. This is the only way we can do it.”

I didn't receive my full order yet i asked if i could just have the replacement delivered with the final stuff and she said she didn't know anything about that delivery. I felt in shock that she didn't want to work or help me and just wanted me to drive 2 hours. I even asked if she could have it brought to her store only 20mins from me.
Business Response
Date: 05/06/2025
Dear Mr. *****,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
With the threshold delivery, if
there are issues, it is the customer's responsibility to return the piece to
the store for service/repair. As a one-time
courtesy, we will be delivering both pieces on 5/17/25.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a love seat and couch in store on 09/06/2024. The furniture did not come when the sales person said it would. The furniture finally came 11/26/2024, both items were damaged. I agreed to take the couch under agreement they would give me a small discount on the couch and provide me with a replacement part for the couch or have it cleaned. They were to send me a new love seat. After they called me a second time to extend the delivery date of the love seat, I told them to cancel the order and refund me my money. They told me that they could not refund with out picking up the couch. I set a date for them to pick up the first time and I had something come up so I called and rescheduled a date with them. They did not show up for the rescheduled date. Since then they have failed to show up on their scheduled date of pick up two more times including today 05/06/2025. They still will not issue a refund and have given me a pick up date of 05/17/2025, which I told them is unacceptable. I had to open a line of credit through synchrony their line of credit which impacted my credit history and having this open trade line with no furniture does not help either.
Business Response
Date: 05/06/2025
Dear Mr. ****************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see you are now set for 5/17/25, I will be working with the store to try to get the date set as soon as possible. Once we pick up the piece we can refund the card on file.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 05/13/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23292887

I am rejecting this response because:
The item has since been picked up. I have not been refunded as promised. Very frustrated that this process took me off of work for several days. Wasted my time which is valuable.

Regards,

***** ********
Business Response
Date: 05/15/2025
Dear Mr. *************** have refunded the card on file today; the refund can take 3/5 business days to reflect on the card.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************

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American Signature Inc. is NOT a BBB Accredited Business.

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American Signature Inc. is NOT a BBB Accredited Business.