Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  American Signature Inc.

  4300 E 5th Ave Columbus, OH 43219-1816

• 

  American Signature Inc.

  1091 Gemini Pl Columbus, OH 43240

• 

  Value City Furniture

  1000 Hylan Drive Suite 206 Rochester, NY 14623

• 

  Value City Furniture

  800 Thruway Plaza Drive Cheektowaga, NY 14225

• 

  Value City Furniture

  5516 Leesburg Pike Falls Church, VA 22041

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/23 we purchased a sofa sectional from Value City Furniture for $3,0120.73. We were told it would be three weeks to a month to receive it, and they would notify us when it came in. Last week we were told the sofa was in and they would like to schedule a delivery. The representative on the phone asked to deliver it 3/22 but we were unavailable so we scheduled delivery for 3/24. While scheduling the delivery the rep also said she was having tech issues but would make sure it was scheduled. I took off 3/24 to have the sofa delivered but it never came, nor did we receive a call about it. On 3/24 I called customer service after not receiving the sofa, and was told we weren't on the list for a delivery. While on the call, I spoke to manger Jerry R*** and was told to call to reschedule if the sofa doesn't show up before noon. I also went to the location I purchased the sofa and spoke to the manager. The manager told me the sofa was still in Indiana and the earliest it could be delivered was next Thursday. 3/30.

  Business Response

  Date: 03/31/2023

  Dear Mr. *****,
  
  
  Thank you for contacting us and sharing your feedback
  and concerns we do apologize for your experience. Based on the research to further
  assist you and address your concerns. We do see your merchandise was successfully
  delivered yesterday 3/30/23, we are unable to compensate for loss wages however,
  due to your experience we can discount the delivery fee 50% off for the inconvenience.
  Thank you again for you feedback.
  
  If you have any additional concerns, please give us a
  call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
  Saturdays 9:00 AM to 6:00 PM
  
  
  Sincerely,
  
  
  
  Sahara C*****
  

  Customer Answer

  Date: 03/31/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  **** *****

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $2500 sofa and $1300 chair with all the bells and whistles. It was leather, wireless phone chargers, reading lights, heated, massaging..it was amazing! This was in February 2023. I was told the delivery for the sofa would be on 3/24/23 and the chair on 4/27/2023. I took off work to be there to accept it. On Sunday 3/19, we gave away all our furniture and had carpet laid for this new room. We ordered 4 tables and TV stand from wayfair which came in 3 days. We got a new 75" tv. Very exciting stuff! Then after work on 3/22nd I called VCF because I wanted to see if I could get the $300 discount i seen online. Our store wouldn't answer the phone, i got a representative at the Ohio store who helped me. Well thats when I found out everything.
  First, she said I had a balance due. Then found the problem, I was billed for 2 different deliveries. She fixed that. Then when I mentioned I had furniture to be delivered on the 24th she said no, I do for April. I said yeah, the chair. The sofa is on the 24th. She looked again and said im so sorry, its showing may. She looked into it and found someone changed the dates 2 times. She seen its now on backorder. It wasn't when I purchased it. Then..she called the store to have someone from the store contact me, they said 'NO. If I want to speak to someone I can come in tomorrow and Tiffany who sold me the furniture can help me or you can pick something different. The lady from Ohio I can tell was embarrassed and dumbfounded when she had to tell me this. I told her to just cancel it and was actually crying because I was just that let down and sad because THIS is the furniture I wanted. I CANNOT BELIEVE they would not get on the phone and with me. I won't buy furniture from a company who just doesn't care. To say No. I will not talk to them. This has happened every time we've bought from them. Never again. On my post, many many people have the same problem with them. CURRENTLY. still don't have my money. Its been a day. Bs

  Business Response

  Date: 03/28/2023

  Dear *****,

   We do
  apologize that this has been your experience with our company. We want to put
  forth our very best effort to resolve this complaint.
  A refund was processed on 3/22/23 for $4000 back
  to your ********* Card. Another refund for $181.53 was processed back to your
  Master card ending with 5173 on 3/22/23.
  If you have additional questions please feel free
  to contact me.

  
  Sincerely,
  Dominique B*******
  

  Customer Answer

  Date: 03/29/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the value city in Northlake IL on August 29th 2022 to look at fabrics and in store furniture. I ended up making my purchase online due to an employee unable to process my order because I wanted it with custom fabric/color. The swatch I saw and touched in store was Sherpa Charcoal chenille. My purchase also on 8/29/22 was the Haven 2 piece media sofa with 2 ottomans in sherpa Charcoal.
  
  I finally received my couch on January 31st 2023. I noticed the color was navy blue and not Charcoal as ordered. I reached out to value city on 2/6/23 to let them know I would like to exchange or do something about the wrong color being delivered. I emailed pictures of the couch to a customer service employee named Sunday milner. A week went by I hadn't heard back. I called and reached another customer service employee who left me on hold for over 45 minutes trying to figure out how to fix the issue. She sent out a technician to evaluate and take photos of the couch. The technician came out on 3/16/23. The gentleman agreed verbally that this was most definitely the wrong color and was navy blue to him as well. He also took pictures to send to value city. He said someone would be reaching out the next day. Its Wednesday now 3/22/23 and I haven't heard back so I called to follow up and get a resolution to this issue. The resolution I was proposed was a $500 refund to keep the couch with the warranty, a $1000 refund to keep the couch with no warranty. Or re-selection of a new couch with $2100 and a $388 restocking fee. I paid $2600 for the couch. I don't think any of these options are fair and just. I got recieved the wrong item and have had to jump through hoops to try and even get someone to help me fix it. I should not be getting anything less than what I paid for the couch at the very least. I am very disappointed with the entire situation and the way value city attempted to handle this. It's unfortunate to have a couch that doesn't match your apartment. A color you did not order yet paid extra money to have. Finally a company who didn't care to help compensate and/or fix thier mess up.

  Business Response

  Date: 03/24/2023

  
  
  Dear Ms. ****** *******,
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies.
  
  We do understand that the color of your special order piece
  did not meet your expectations, it does appear that you did receive the correct
  item and it is not a manufacturer’s defect. This could be due to lighting in
  store or on-line versus in home.
  
  While we do value the reports that are provided by the
  service technicians, since they are a third party source, they do not determine
  the actual resolution.
  
  Since you are not happy with the color we have offered
  three resolutions for you, which are the ones that were previously discussed
  when you called customer care.
  
  The first option is to reselect to a different item with
  a 15% restocking fee. The second option would be to get a 20% refund and keep
  the warranties. The last option would be to keep as-is with a 30% refund plus
  be refunded for the extended warranty that was paid for.
  
  If you able to determine in any other way that you did
  not receive the correct color please follow up and we can look further into
  this. This information has been notated in your invoice and you can let us know
  how you would  like to move forward.
  
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns, you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  Sincerely,
  
  
  Tracy C*****
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/21 I purchased a couch from ******** ***** ********* for a purchase that totaled $1726.12.
  
  On 12/27/22 the frame of the couch broke simply due to sitting on the couch. I connected with a representative from the store where I purchased the couch and began the warranty claim process. The store subsequently closed and I followed up with the main corporate customer service. After several weeks of reaching out to various customer support representatives,. they finally sent out a technician to review the damage.
  
  The technician eventually reviewed the couch and indicated that a total replacement would be required and stated that either he could replace the frame or the store would issue a replacement for the part of the couch that was damaged. He indicated the company would respond with 2 weeks for which option they would select. The company never responded and, after 3 weeks, I contacted a customer service representative who indicated that a replacement would be issued, but they would have to find a store close to me that could deliver the replacement because the local store closed.
  
  the representative indicated that it would take a day to sort out. After not hearing back from the representative for several days, I called back and was given the same message (that a replacement would be issued and was covered under the included warranty) but they were trying to arrange and schedule delivery. Again after not hearing anything for several days, i called back and received the same information
  
  Now, today (after more than 3 months and being told a replacement would be issued as it was covered under my included warranty) the company is now saying the technician that inspected the furniture back in January made the determination that the damage was not covered and I would not receive a replacement

  Business Response

  Date: 03/22/2023

  Dear Mr. ******,
  
  While we understand your frustrations, the damage to
  the furniture is not a manufacturing defect. Per the certified service technician
  this was accidental damage, this is not covered by the 1-year manufacturing
  warranty. We are unable to replace the furniture.
  
  If you have any other questions or concerns, please
  contact our customer care department. Our telephone number is (**** ********.
  
  Stay safe and take care!
  
  Sincerely,
  
  Joy
  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sectional and it was delivered on 3/14 but a back cushion was missing in the order… they aren’t able to get my back cushion to the west mifflin store until Friday and I would like to be compensated for not having my full order delivered. I would like to have the delivery fee refunded

  Business Response

  Date: 03/16/2023

  Dear *****,
  
  We do apologize that this has been your experience
  with our company. We want to put forth our very best efforts to resolve your
  complaint.
  
  Our delivery fee is charged to cover the cost of
  transportation and logistics necessary to get your order to you in a timely and
  efficient manner. As such, it is a non-refundable fee that is applied to all
  delivery orders.
  
  We have reviewed your order and would like to offer
  you a 5% discount on your merchandise total, which will be refunded to your
  original form of payment. To claim this offer, please contact our corporate
  Customer Care team at ************.
  
  We thank you for your business, and we apologize for
  any inconvenience you may have experienced. If you have any further questions
  or concerns, please contact our corporate Customer Care at ************.
  
  Sincerely,
  
  
  
  Olivia P
  

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6 piece sectional from VALUE CITY FURNITURE scheduled to be delivered today 3/14/2023.
  Only 2 pieces of the sectional were delivered which were both arm rests. I tried contacting VALUE CITY FURNITURE in order to get an explanation and every single representative informed me they couldn't help me because they couldn't access my invoice. I spoke with a manager who informed me that when the truck returns from it's deliveries they would call me back immediately. I never received a call, or an email back. I need an answer immediately, and VALUE CITY FURNITURE is showing a lack of customer care.

  Business Response

  Date: 03/20/2023

  Dear ***** ******
  
  While we are disappointed that you did not have a more
  pleasant experience with us, we truly appreciate your honest feedback. Additionally,
  I would like to personally thank you for allowing me the opportunity to resolve
  and address your concerns.
  
  We see that the delivery of the rest of your pieces happened
  on 3/18/23. We do apologize for the delay.
  
  If you have any other questions or concerns, please
  contact our customer care department. Our telephone number is (**** ********.
  
  Again, we apologize for your inconvenience.
  
  Stay safe and take care!
  
  Sincerely,
  
  Joy
  

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 16, 2022 my family and I chose to purchase the nest sectional loveseat with ottoman for $4305.31. My sofa was delivered on August 11, 2022. The delivery men carried my spfa to my basement and I thought it looked different than the one I ordered. It was also filthy with black handprints all over the cushions and sofa base. This is all documented. The delivery men agreed that the sofa was unacceptable and the they would notify Value City and send a new replacement. I told the the sofa was not the one I ordered. I called Value City and they said the would send someone to clean it and they would not help me beyond that. The sofa the employee ordered was similar so we did not catch the mistake on our receipt because we assumed it was correct. The sofa in unusable. The cushions are down feathers and they sofa needs to be fluffed every use. This is completely unacceptable. I began to have horrible back pain 1 month after receiving my sofa. After doctor appointments it was decided the sofa was to blame. When we were chosing our sofa I told the sales woman that I was a back issue and i need a firm sofa. She and my family agreed The Nest 9 piece sectional was the best option. She ordered the FTC Plush sectional instead. They refused to help me . Also the company they sent to shampoo my dirty brand new sofa did a lousy job!! To this day the sofa is still not connected together. I cannot use this sofa. It is impossible to "fluff" the cushions to even be able to sit on it. I feel I should have gotten the sofa I wanted. It is not my error or mistake.

  Business Response

  Date: 03/15/2023

  Dear Ms. *****,
  
  We do apologize that this has been your experience
  with our company. We want to put forth our very best effort to resolve your
  complaint.
  
  We will exchange the piece for you. We will email you
  in a separate email with the order details.
  
  We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may contact our
  Customer Care Team at ************.
  
  Sincerely,
  
  Joy
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came to the Glen Burnie, MD store and ordered the Winston Couch with the chaise on the right side when sitting on it however when delivered the couch came with the chaise on the wrong side. We spoke to VCF while the delivery company was here and they said to keep the couch and call the store to have the mistake corrected. We went to the store to have this corrected and instead of correcting the issue they are trying to charge a restocking fee and unwilling to correct a mistake made on their end. Furthermore when we called to speak to the manager they said we were unhappy with the color of the couch which is a blatant lie. I have a numerous text messages that were sent to Mike as well to corroborate this. The resolution we seek is to have the correct couch sent to us (Winston 2 seat couch with chaise on the right side when sitting on the couch, Cosmo Dove pattern, Hybrid Foam cushion). It is absurd to expect me to pay for an error made by the employee.
  
  Furthermore the delivery was delayed numerous times, I was even told once that I didn't order the couch to be delivered, and then the delivery date and time window was scheduled, no one came, and when I called I was told that the sofa was not even at the warehouse for delivery. This entire experience has been riddled with errors and uninformed employees unfortunately.

  Business Response

  Date: 03/20/2023

  Dear Mr. *****,
  
  Thank you for contacting us and sharing your feedback
  and concerns we do apologize for your experience. Based on further research we
  do see all your concerns have been properly addressed and resolved. The
  merchandise was picked up and we did offer a re-selection for you to pick
  something else of the same value or less. Please let us know if there is
  anything else we can do to further assist you.
  
  If you have any additional concerns, please give us a
  call at ************  We are open Monday through Friday 9:00 AM to 7:00 PM and
  Saturdays 9:00 AM to 6:00 PM
  
  
  Sincerely,
  
  
  
  Sahara C*****
  
  

  Customer Answer

  Date: 03/22/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  **** *****

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mattress is defective. I’d like it replaced. The thread has begun to come apart.

  Business Response

  Date: 03/17/2023

  Dear Ms. ******
  
       We sincerely apologize for any
  inconvenience you may have experienced with our products. Our main objective is
  to provide our customers with a pleasant and satisfactory purchasing
  experience. We understand that purchasing new furniture is an exciting time,
  and we want to make sure that our customers are completely satisfied with their
  purchases.
        Per our information you were approved for
  a reselection of the mattress. According to the invoice you have reselected to
  the queen mattress Sealy Diggens-Soft to be delivered on 3-22-23.
           If you have any further questions or concerns,
  please reach out to your purchasing store location or Customer Care at
  ###-###-####. Once again, please accept our apologies for any inconvenience
  this may have caused. Thank you for your understanding and your continued
  support.
  
  
  Sincerely,
  
  Tahnee
  

  Customer Answer

  Date: 03/27/2023

  I accept the business's response to resolve this complaint. The replacement matches has thread that is undone when it arrived, and it also is bent on one side. Photos attached above.
  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 9, 23, I went to VCF seeking a mattress. Salesperson Derek I***** confirmed he could help after hearing my health of degenerative disc disease and spinal troubles in my back/neck areas. He shared he have degenerative disc disease and knows the type of mattress that will work. Unsure of the specific type of mattress I will need, I relied on his advice. To share, "I am disappointed" is an UNDERSTATEMENT. I was sold a ***** Dantley Medium mattress/box spring/mattress protector. Delivered January 12, 23. Derek said I have a 120 day trial period for returns and exchanges. It rained and my mattress was delivered "wet". Delivery advised the mattress was just cold. I covered it with rugs and my body were still soaked from it. After much debate, they delivered a second Dantley medium mattress. The mattress was faulty, started sagging in the middle, causing horrific back, hip and joint pains. He pointed out the ***** Brigerton Medium mattress; the one he currently own, informing me it is higher cost - but it will work; with the help of another salesperson. I purchased a Brigerton Medium mattress February 13, 23. I was delivered a Brigerton "SOFT" mattress (the wrong mattress) on February 17, 23. The Brigerton mattress started sagging in the middle and on the top sides of it, causing me severe back and joint pains and unable to move to a standing position. I spoke with Andrew, Manager, informing him of the faulty, sagging mattress causing pain; unfit for my needs. He replied, he did not think it would work, providing poor human relation skills, confirming he will not provide a refund or exchange. Seeking help I spoke with Jenelle Rowland; Manager. Abrupt, rude with quickness she advised, nothing will be done. The mattress is yours. ****** of ***** was appalled, stating the mattress is under warranty and they must refund sagging, faulty mattresses. I am under doctors care with no bedding to sleep on. I cannot sleep on the floor. URGENT!

  Business Response

  Date: 03/23/2023

  Dear Ms. *******,
  
  Please accept our sincerest apologies for the negative
  experience you had with our company. We have made every effort to resolve your
  complaint and ensure your satisfaction with our services.
  
  As per your request, we have arranged for the prompt
  pickup of all your merchandise and issued a refund for your order total, with
  the exception of the delivery fee and associated taxes. We have ordered a
  refund check that will be mailed to your specified address via USPS.
  
  We regret any inconvenience this may have caused you
  and remain committed to addressing all customer concerns promptly and
  effectively. If you have any further questions or concerns, please do not
  hesitate to contact our corporate Customer Care team at ###-###-####.
  
  Thank you for your understanding and your business.
  
  Sincerely,
  
  
  
  Olivia P
  

  Customer Answer

  Date: 04/19/2023

  After a long rigorous fight for my rights to my refund; considering I have 120 days to try out the mattress (this is written in Value City Furniture, Inc, sales warranty agreement) and if not a fit for me; and or I received a defective, wrong type and or sagging mattress, I am entitled to a refund.   Through the grace of God and my doctor's letter, Olivia P*****l confirmed with me that I will receive my monies back minus the delivery fees.  I felt I were very entitled to my paid in full delivery fees.  Next, Olivia P****** promised that customer service would cut me a check once the mattress, mattress protector and box spring was picked up.  They picked up their merchandise but still did not want to refund me my monies.  I phoned the store and customer service for several days and were advised, we will not give you a refund.  I shared with the team that Olivia P****** have supposedly settled this matter and advised me to get my refund through customer service.

  Weeks later, a check, minus the delivery fees, was issued to me from Corporate Headquarters at **** ** ***** ******* ********* **** and not as Olivia P****** had promised.  My inability to physically heal - my stress and anxiety levels have drastically heightened as a result of a business supposedly in business to properly serve all persons void of prejudiced tendencies.  Their methods and procedures of respect, honoring their warranties and ensuring customers are happy are null and void.  Value City Furniture, Inc, is a business, supposedly in business, void business-like characteristics, in business to lie, cheat and steal from others/customers.  A business in business to "serve themselves".   

  
  Regards,
  
  
  
  ****** *******