Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

894 total complaints in the last 3 years.
298 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to get my sectional repaired. Feb 14, 2023 and they did not show up. Also my Posh Kitchen set, my box spring and mattress was without a bed frame for 1 month. They had my original frame and misplaced them and brung wooden frame.
Business Response
Date: 03/14/2023
Dear Ms. *******,

While we are disappointed that you did not have a more
pleasant experience with us, we truly appreciate your honest feedback. Additionally,
I would like to personally thank you for allowing me the opportunity to resolve
and address your concerns.

We see that there is a service set up on 3/15/23
between the time of 8am-12pm. This is for FSN to deliver and assemble the frame
for you.

If you have any other questions or concerns, please
contact our customer care department. Our telephone number is ***** *********

Stay safe and take care!

Sincerely,

Joy
Initial Complaint
Date:03/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon accepting funiture was told military discount would be applied to final invoice. The company American Signature refuse to honor military discount then charged interest rate over 200% on 1397.00 they asking me pay back 2000 for 2 piece section over 16 month spans. I asked to pay off 120 days and Ms Danita quoted me however once I stared paying on contact notice the amount not going down and their third party company used to finance which is Acceptance Now refuse to rewrite contact that would include military discount. I have spoken to personnel at store to resolve this No resolution. I would like all my monies back and they not be able to mislead customers into believing that they are locked in on one price. After you pay on which suppose be set up to pay off in 120 days if not they up the total amount due back which could be over 1000 more if not paid off in 120 day window. They also quoted amount to be lid back with 120 day payout which I have been paying since December. A charge of 40 was also charged to process the application through Acceptance Now. This is not right and very misleading just to secure customers into long unbearable fees and ridiculous amount to pay for furniture. Please have them stop this practice I am asking for all my monies back and they not continue to practice this acts. Lastly would like my damage pillow replaced. I have contacted American Signature cooperate office and local office Acceptance Now cooperate office no one has agreed to resolved this issue: I owe 778.00 on what they calculated 1692.00 they charged me over 500 to finance a 2 piece section set and 200 delivered fee. December I made my very first and this was suppose be paid 120 days or payments be paid back is over 2000 if remaining balance not paid by April 15,2022
Business Response
Date: 03/13/2023
Dear Ms. ************

Thank you for contacting us we appreciate you taking
the time out to share your feedback and concerns. Upon doing further review to address
your concerns we see the sectional you purchased was a “Top deal” set meaning
this would be excluded from any promotions or discounts presented at the
time of purchase. This information is located on our pricing signs and under
our terms and conditions on our website. We do apologize if you feel like it was misleading however, we require our customers to sign their Acceptance Now contracts
after reviewal. At any moment of disagreement to the contract you are not
required to sign and proceed forward with the order. To address the concerns
with your bill you would need to contact Acceptance Now directly to further discuss.

If you have any additional
concerns, please give us a call at 888-751-8551. We are open Monday through
Friday 9:00 AM to 7:00 PM and Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Customer Answer
Date: 03/13/2023
I accept the business's response to resolve this complaint.

Regards,

****** ***********
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put in a custom order for a couch and the color I received was wrong even though it shows in my order confirmation as the right color. The color I received was cheaper than my color I requested and I was charged the price for my color.
The business is only offering me 15% of my money back.
Business Response
Date: 03/03/2023
Dear Ms. ******* ********

We do apologize that this has been your
experience with our company. We want to put forth our very best effort to
resolve this complaint.

We see that you placed an order for the Broderick
Saffron Winston 2-piece sectional foam comfort and received the incorrect merchandise.
We have you scheduled for delivery for the correct merchandise for 6/1/23 and
return for the incorrect merchandise for 6/1/23. 15% off is the most we can
offer.

You will receive a call 48 hours prior to delivery
with a 3-hour time frame window for delivery.
If you have any further questions
or concerns, you may contact our Corporate Customer Care Team at ************ or you may contact your local store location.

Sincerely,

Micole
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Date 2/1/22
Repair Request- Motor must have been cracked when delivered. I requested service around about October.
My granddaughter and I live together, she is 8 years old. We normally sit it the piece in question. Once I noticed the squeaking I called for service. They finally came on 2/28 my birthday and had the wrong part. The customer service I am receiving has been terrible. While apologies have been given there has been shotty follow through unless I initiate the call. Sine 2/28 I have not received a called saying what is being done to resolve the issue.
I have not been able to use the piece in question for almost 1/2 the time I have it . Had I not made my payments on time I am sure it would have been repossessed with a quickness? My grievance is that no one is calling back to say what will be done. The tech let here two days ago and I have not heard back from anyone about what will be done. At this point I want a full refund, compensation for shotty service. Not being able to use the furniture for almost 6 months of the year I have had it. I paid good money and paid it on time without fail. I expect the same from them. A refund or some sort of compensation is what I am looking for.
account **** **** **** **** - listed under phone number ************. I have my purchase receipts and warranty agreements.
Business Response
Date: 03/06/2023
Dear ***** *****,

We do apologize that this has
been your experience with our company. We want to put forth our very best
effort to resolve your complaint.

We see have set up an
exchange on the Dual Power Sofa for you, the delivery and pick up date is set
for 3/29/23, please note the delivery dates can change.

Once you have a successful delivery
of all the items we can look into the order for a discount for the issues.

We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at *************

Sincerely,

Joy
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I purchased a $4,000 dollar sectional from value city in September 2022 that was described as "pet and kind friendly and stain resistant." The sales associate told us that this fabric was stain resistant and if they couldn't get the stain out they would replace our whole sectional. We moved forward with this purchase based on this guarantee. We received the sectional in November and the delivery team marked it up with black stains from their hands and told us that there was nothing they could do since they deliver furniture all day. This delivery team also failed to attach one side of the sectional. We immediately called customer service who informed us the earliest someone could come out to look at the sectional was the end of December. When the new tech came out we showed him the marks caused by the delivery team and the stains that happened from regular day use, and dye transfer from blankets and clothes. He informed us that he couldn't clean the sofa and was only there to put it together and that we had to contact the warranty department. He proceeded to take apart the whole sectional to fix the hooks that were not placed in the right spot. When my husband and I were putting the cushions back on we noticed that one side of the sectional was completely detached. We then proceeded to file a complaint with the warranty department for all the discoloration on the "stain resistant fabric". We waited a month and heard nothing. I proceeded to write a google review and received a response from the social media team that asked for additional photos/details. After I sent those we received the response that our fabric is possibly defective and they would work with the manufacture to get a new sectional IF they could insure the new fabric would work effectively. This was sent on Jan 16th 2022. I have sent 2 follow-up emails (Jan 24th and Feb. 28) and have received no response. We would like them to take it back and get a refund since it is defective fabric.
Business Response
Date: 03/06/2023

Dear Ms. ********,

Thank you for contacting us we apologize you are
experiencing issues with your merchandise. We see you have spoken with a member
from our resolution team, and we have addressed and resolved all your concerns.
Please let us know what we can do to further assist you.

If you have any additional
concerns, please give us a call at ************* We are open Monday through
Friday 9:00 AM to 7:00 PM and Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Initial Complaint
Date:02/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/19/23 I ordered a bunk bed from VCF website. Upon check out it did say this item had free parcel shipping, unbeknownst to me, this means it is from a 3rd party vendor. It would be better if the site stated this plain and simply. I received a shipment w/ the bunk bed displayed, payed someone to come and put the bed together, however, all of the shipment had not been delivered. 2 boxes were missing. FedEx showed those would be delivered the next day. I waited a couple more days as each update said it would still be delivered. I finally call and was advised that the order has been damaged and returned. I call VCF, and was told they would need to file paperwork. My order was $598.39, I payed someone $200 to put the item together. I’ve gotten rid of my sons old bed. I asked if I could be compensated for the inconvenience, 40% off the bed, or $200 i payed to have it put up. I was then told if I want a refund, I would have the burden of renting a truck and returning the part I did receive, and restock fee of 20%. I was told I could not get the 3rd party info to ask them for compensation. I am out of $800, I don’t have the product I payed for and I don’t know when I will have it, all while my 4 year old has nowhere to sleep. CSR Micole offered no real solutions. Also stated there was nobody above her to escalate to which I later found out was a lie. Worst CS experience I’ve encountered. No product, no real info and I’ve payed for a product that hasn’t been rendered.
Business Response
Date: 02/28/2023
Dear Mr. *******,

While we are disappointed that you did not have a more
pleasant experience with us, we truly appreciate your honest feedback.
Additionally, I would like to personally thank you for allowing me the
opportunity to resolve and address your concerns.

Please attach the images needed.

We will need images of the
box and the damages; we will need images of the writing (print) on outside
of the box.
We will need to know what
parts are missing, and the part numbers are found on the assembly
instructions.
We will need images of
what you have received.

I will send you an email to attach the images to.

Here is our policy, as stated online:
Manufacturer
Parcel Shipping Service
Our Shipping Services Include:
Free Shipment of furniture to your home
Merchandise is delivered through a variety of national or regional carriers, such as but not limited to: FedEx, UPS, and Ground Freight Expeditors.
Merchandise is shipped ground and can take up to 5 days to be delivered depending on your location
After an order has shipped, tracking information is emailed to your registered email address
If, during shipping, your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery.
Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee. If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s).

I will get the images over to the Direct Ship Ordering Team
and they will reach out to the vendor, and they will contact you.

If you would like to return the item there will not be a 20%
restocking charge, you will get a full refund. Due to the item being damaged on
delivery. You will just need to return the item to the local store.

We apologize for any inconvenience you may have experienced.
If you have any further questions or concerns, you may contact our Customer
Care Team at ************.

Sincerely,

Joy
Customer Answer
Date: 03/01/2023
As the consumer, I have been inconvenienced. I am at a loss of $200 d/t the shipping error. My son does not currently have a bed and there has been no accountability on the end of the seller. No compensation has been offered for my inconvenience. I do not feel this is a fair resolution.

Regards,

******* *******
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a bedroom (bed /dresser) set in March, 2023. By August, I needed repairs on both. Someone came out and repaired the dresser but claimed I needed different service on the bed (2/6 post/legs had broken off). Long story short, I have :
* visited the store on various occasions to voice a complaint and try to have the situation solved.
(Daniel at the Dearborn store was helpful)
* emailed pictures of the frame to Dearborn Store 1/28/23
* Received an erroneous voicemail (1/24/23) stating that someone would be out to fix the problem on
February 10, 2023. (The voicemail mentioned GLIDES that are needed for the 5 DRAWER CHEST could be
delivered on Feb.16) NOT the bed posts.
* Received a call on 2/6?/23 stating that the POSTS ?LEGS would be delivered 2/10/23.
* DID NOT receive service or a telephone call on 2/10/23.
* Called the corporate office 2/15?/23 and was told that they would get back with me. NO ONE returned my
call.
Today is Thursday, February 23rd and the post/legs are still not fixed.
Business Response
Date: 03/01/2023
Dear ******

We do
apologize that this has been your experience with our company. We want to put
forth our very best effort to resolve this complaint.
We have a scheduled an even exchange on the for
THE BRITTO GRAY RAILS, SLATS, SUPPORT LEGS PER the service report. The EVEN EXCHANGE
for these
Parts are set for 3/18/23. Please confirm if this
date will work best for you.

You will receive a call 3 days in advance to
confirm your purchase, 2 days prior with your 3-hour time window.
Please contact our office at ###-###-####
Monday-Friday 9-7 Est. Saturday 9-6 Est if you wish to replace this order.

Sincerely,
Dominique B*******

Customer Answer
Date: 03/07/2023
I accept the business's response to resolve this complaint.

Regards,

****** ******
Initial Complaint
Date:02/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought furniture from the Beavercreek store in January. It took six weeks for delivery. We had a call to confirm delivery the day before and they stated delivery would be made between 2p and 5p. On the day of the delivery about an hour before the delivery window they call and first say the driver got hurt and they want to reschedule for March, then a supervisor gets on the phone and gives a long explanation about logistics that really isn’t my problem. I want my furniture. I’ve waited long enough and I expect the promise made by vcf to deliver it today when I took off work to accept it. No excuses just deliver the purchase as promised to me, the customer today,
Business Response
Date: 02/25/2023
Dear ******,

We do apologize that this has been your experience
with our company. We want to put forth our very best efforts to resolve your
complaint.

We thank you for your patience as we work effortlessly
to get our merchandise to our customers in a timely matter. While we strive to
make sure all our customer’s needs are met, safety is our priority. We could
not foresee our driver being injured and are deeply sorry we could not meet
your expectations with your delivery.

We provide communication regarding your delivery 3
days prior to your delivery date. Our notes indicate that on 2/20/2023 at 3:47
PM, your information for delivery was confirmed.

Upon looking into your order, I noticed the merchandise
was picked up on 02/23/2023. Because you picked up your order, you are due back
your delivery fee. Please call our Customer Care or the store your purchased from
to have this refund processed.

We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact our
corporate Customer Care at ###-###-####.

Sincerely,

Olivia H
Customer Answer
Date: 03/01/2023
We were not told anyone was injured. When we drove the hour to Cincinnati, after renting a U-haul, there were several workers standing around. We were told by the supervisor that staff was not available. Unfortunately as business owners ourselves we know that a call off or injury is not the customers fault and the business is required to still deliver on their promises. If they would have made an attempt to deliver the next day and not two weeks later it would have been acceptable. We will call the number to get our delivery fee back, however as good customer service it feels like you the business should do that and make it right for us rather than ask us to call and do it. We have purchased over $20,000 in furniture from VCF over the years and have been loyal customers. As a family owned business it feels like something has gone wrong with the customer service you are providing. An apology for bad customer service without excuses that are not our problem. We would like the delivery fee removed as well as a discount for our trouble and cost of a U-haul.

Regards,

****** ****
Business Response
Date: 03/01/2023
Dear ******,

We do apologize for the way the situation was handled
at the store location. We always expect our teams to uphold excellent customer
service. We appreciate your feedback and will make sure the information is
provided to those that need to see it.

This information helps us grow as a company and helps
us identify coaching opportunities for our employees. Thank you for bringing it
to our attention.

For consideration of reimbursement on your U-Haul
rental, please visit the store you purchased from with an official date and
time stamped U-Haul receipt or call into our Customer Care to have one of our
agents assist you.

If you prefer to email, please send an email to [email protected]
with your request to refund your delivery charge and a copy of your U-Haul receipt.

We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact our
corporate Customer Care at ###-###-####.

Sincerely,

Olivia H
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dining room table from Value City in 2019 and used my 5 year warranty August of last year. I needed to use my warranty again that doesn’t originally expire until May of this year. When I spoke with Nathan, the Plainfield Indiana store manager he stated when I used my warranty and received a replacement top my warranty was no longer valid as I was supposed to purchase a new warranty. I was never told that at any point from the warranty company or anyone for that matter. Nathan said they should’ve told me and apologized for the inconvenience. I also asked if I could purchase a warranty but was not able too. It does not make any sense using a warranty to have to buy another warranty to use it when it’s replaced through the warranty and covered by it. The warranty company did not tell me that nor did any Value City member and if so, I would’ve used common sense and just bought a new warranty. This table is defective. It’s still sold to date and could’ve easily been replaced. When a spill occurred on this table, it ruined the coating and created a stain that will never go away. The table isn’t sealed or coated properly which makes it defective. I am in need of assistance to get this issue resolved. I spent thousands on this table and I worked hard for it and being told I need to buy a brand new table Isn’t good customer service either. Thank you so much
Business Response
Date: 02/28/2023
Dear Ms. ****,

Thank you for contacting us we apologize you are
experiencing issues with your merchandise. However, once the warranty is
utilized it does void this information is stated in the terms and conditions of
the warranty and is required to be read by our consumers. Thank you for your
feedback and taking the time out to reach out to us.

If you have any additional
concerns, please give us a call at ###-###-####. We are open Monday through
Friday 9:00 AM to 7:00 PM and Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara Cooper
Resolution Supervisor
Customer Care
###-###-####
Customer Answer
Date: 02/28/2023
I am rejecting this response because: It is malicious practice and intent to sell warranties and not provide copies of them as requested, which I did when I requested to use my warranty. I was offered a replacement or 200 in cash and I opted for the replacement. I did ask if my warranty was still good and was never told it was voided out. Instead, this response has me refer to a warranty that was purchased almost 5 years ago. I asked if i needed to do anything with the warranty including re-newing it and was told no. Yet, was told by a store manager after the fact I should have been told i needed a new warranty. So, even the store manager said that defaults back to the warranty company for not providing accurate information. This is the company Value City uses for its customers. So, again, I would like to request a replacement or be provided the opportunity to purchase a warranty for my table. I can read the warranty 100 times over and it still doesn't solve the fact i was unable to purchase a warranty for the replacement i received, i was told information that contradicted the original warranty. This all led to the purpose of the BB complaint because I get told contradicting information as a customer and continuously attempting to advocate for myself and yet, not being heard, being told to refer to a warranty I already referred to.

Regards,

****** ****
Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10, 2022 I went to my local Value City (**** *** ****** ***) and purchased a new sectional. I was told that the sectional would be ready for pick up towards the end of December. I financed my purchase with ******* bank and the funds were going to be held until I picked up the couch as which time the store would process the transaction. When I originally purchased the couch the salesman told me to call the store on Black Friday because this particular couch would be an additional 10% off and they would refund me the difference on my purchase at that time. Original price was $1335.58. So I did just that on Black Friday. I received an updated sale receipt at that time with the new amount on there and the reflection of the new discount. New purchase price was $1187.18. I received a call mid-December that my sectional was ready for pickup. My first payment on the couch was due in January. Upon reviewing my statement Value City has charged me the full amount for the couch. When I saw the charge I called my local store to inquire about why this charge was made when that is not what I agreed to pay for the couch. I spoke with Dena, who says she is the assist. store manager, on January 18, She was not sure why the charge was made in the wrong amount but said she would look into it and call me back. She said she was going to send this issue to accounts payable and would call me back the following day. I also contacted the finance company to see if they had anything from Value City issuing a credit to my account. They did not. After not hearing from Dena from two days I reached out to corporate on January 20. They contacted the store and spoke with Dena who says she was waiting on cash management to process the request and said a refund should be issued in 7 business days. As of today and several phone calls later this matter has still not been resolved. I have been promised phone calls back from Dena with no response or update on this matter.
Business Response
Date: 02/24/2023

Dear Ms. ****** ******

Our intentions for our customers, is to have a
pleasant purchasing experience with us and understand it is an exciting time. Therefore,
please accept our apologies.

I have reviewed your invoice and I am showing a refund
of $148.50 that has been processed back to your ******* account on 2/20/23. It
may take several days for this process to be completed and for it to actually
show up on your ******* account. Please allow at least 10 business days for
this process to be completed. If at that time you need further assistance, you
may reach out using the contact information below and I would be happy to get
this resolved.

I apologize again for this inconvenience and overall experience.
If you have any further questions or concerns, you may contact Customer Care at
###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

Tracy C*****
Business Response
Date: 02/24/2023

Dear Ms. ****** ******

Our intentions for our customers, is to have a
pleasant purchasing experience with us and understand it is an exciting time. Therefore,
please accept our apologies.

I have reviewed your invoice and I am showing a refund
of $148.50 that has been processed back to your ******* account on 2/20/23. It
may take several days for this process to be completed and for it to actually
show up on your ******* account. Please allow at least 10 business days for
this process to be completed. If at that time you need further assistance, you
may reach out using the contact information below and I would be happy to get
this resolved.

I apologize again for this inconvenience and overall experience.
If you have any further questions or concerns, you may contact Customer Care at
###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

Tracy C*****

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American Signature Inc.

American Signature Inc.

Value City Furniture

Value City Furniture

Value City Furniture

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American Signature Inc. is NOT a BBB Accredited Business.

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American Signature Inc. is NOT a BBB Accredited Business.