Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Signature Inc. has 134 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Signature Inc.

  4300 E 5th Ave Columbus, OH 43219-1816

• 

  American Signature Inc.

  1091 Gemini Pl Columbus, OH 43240

• 

  Value City Furniture

  1000 Hylan Drive Suite 206 Rochester, NY 14623

• 

  Value City Furniture

  451 Clairton Blvd Pittsburgh, PA 15236

• 

  Value City Furniture

  1400 Park Manor Blvd Pittsburgh, PA 15205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been happening since march of 2022 and we have been disrespected in the 6 months we have had this sectional it’s has been broken since we got it in our home it was replaced twice and broke again I will never buy furniture again from this store

  Business Response

  Date: 11/17/2022

  Dear Ms. *******
  
  In our research, we were unable to find an invoice
  under the name or phone number you provided. Please respond with more
  information so that we may address your concerns adequately.
  
  We would need at least one of the following:
  
  · The invoice number of the affected order
  
  · The phone number that is on the order
  
  Please email this to:
  
  ************************************************
  
  We apologize for any inconvenience you may have experienced.
  If you have any further questions or concerns, you may contact our Customer
  Care Team at ###-###-####.
  
  Sincerely,
  
  Joy
  

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Value city furniture on **** ******* ******* is not like it used to be.Some people are nasty and rude and mgt. I purchased a mattress dream relax firm mattress and delivery was not great either so I slept on it realizing after awhile it made me so sore and hurt so bad I called Value city and let them know the situation I was informed after the 30 day trial I can pick the right one but in that time frame I slept on my sofa to sleep and comfort. So when the trial was up I went and re-salected I thought was going to be better well I selected a soft med when it was delivered I realized the saggy parts of the mattress I called right away to let mgt know at value city I was told I have to wait for the period to come resalect the better one so I did so I even if it sagged and very bad for me. So I called and got the mattress guy John come take pictures of it when he did I took the protecter off as well as he did. When he took pictures and checked it over he said I had no stains, tair nothing on my end meaning I ekwas good in taking care of it he then seen what I was talking about at the end of mattress sagging. So I knew at that time I was right, I then called Value city to see when I can resalect the right mattress well I was told they couldn't help me . After I was told I could if my mattress looked good meaning I took care of it . To me and others knew thst was a lie. The male mgt I talked to elwas rude , nasty to me I said you don't have to give attitude he was badly. I spent $1,299.99:on the mattress I needed so badly I even took the salesmen opinion. I really need to get this problem solved it's bad when this happens/ I was following the guidelines plus told I can finally get the right mattress I needed. Well it also saggs alot which I did not do. I have reached out to Johnathon ( ceo ) of the company which i did not want to do, I had to when I was told nothing can be done, knowing it was dishonest. I have never in my life been treated so poorly.

  Business Response

  Date: 11/17/2022

  Dear Mr. *******,
  
  We do apologize for the way the situation was handled
  at the store location. We always expect our teams to uphold excellent customer
  service and we greatly appreciate the feedback. We want to put forth our very
  best effort to resolve this complaint.
  
  Our terms and conditions for our 120-day Sleep Guarantee
  is listed on our website under “Policies-Disclaimers.” We do clarify that we limit
  one trial offer per household per purchase.
  
  After reviewing the service notes to inspect your
  mattress for manufacture defect, we see that the sagging on your mattress is less
  than a 1/2 inch depression. The manufactures warranty only covers depressions
  of 3/4 inch or more. With this information, your mattress is within factory
  standards and is not eligible for replacement.
  
  We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may contact our
  Customer Care Team at ###-###-#### or your purchasing store location.
  
  Sincerely,
  
  
  
  Olivia H
  

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Value City Furniture which was scheduled for delivery on Friday, November 11, 2022. The total amount was $2,838.17. When the delivery was made, one item was missing and two items were damaged. I reported it to the store. They said they had to have someone come to my house to evaluate it and decide if it would be replaced. On November 12, they did not show up. I called the store and was told they forgot to put it on the schedule but would not be able to come out until the end of November. I asked them to retrieve the damaged items and give me a refund. They refused to pick up the items, fix the items or provide any compensation for the damages. The Manager Sarah B*** was rude, and Direll hung up the phone on me, telling me that I had no other options.

  Business Response

  Date: 11/17/2022

  Dear Ms. ******** *****
  
  Please accept our sincere
  apologies for the inconvenience you may have experienced in respect to your
  items being damaged.
  Upon reviewing your order, we
  have you scheduled for replacement 11/17/22, However, you were not available to
  accept delivery for today. To reschedule your replacement please contact store.
  We apologize for any
  inconvenience you may have experienced. If you have any further questions or concerns,
  you may contact our Customer Care Team at ************ or contact store (*************
  
  Sincerely,
  
  Micole R*******
  

  Customer Answer

  Date: 11/28/2022

  I am rejecting this response because Value City Furniture has not tried to resolve this dispute. I received damaged items, and one item was missing. When I called to discuss this with the management, I was spoken to rudely and hung up on. I do not deserve this maltreatment or disrespect. 

  I also communicated with this company in writing and have not receive a response. 

  I no longer want to do business with Value City Furniture due to the poor customer service, damaged items and terrible delivery experience. I requested a refund on November 12, 2022. I would like a full refund as soon as possible. 
  
  
  
  Regards,
  
  
  
  ******** *****

  Business Response

  Date: 11/29/2022

  Dear Mrs. ******** *****,
  
  Please accept our
  sincere apologies for the inconvenience you may have experienced in respect to
  your items being damaged.
  
  Upon reviewing
  your order, we can honor the return of Serena Daybed with trundle, Serena Chest,
  and the vanity desk including your 5-year protection plan. We have you
  scheduled for return of all merchandise for 12/5/22. Once items have been
  successfully returned, we will process a full refund back to your original form
  of payment method in the amount of $2,663.17. Will take 3-5 business days to
  reflect on your original payment method.
  
  We apologize for
  any inconvenience you may have experienced. If you have any further questions
  or concerns, you may contact our Customer Care Team at ************ or contact
  store *************
  
  
  Sincerely,
  
  
  Micole R*******
  
  

  Customer Answer

  Date: 01/13/2023

  The response sent by Value City Furniture is false. Value City Furniture did NOT make an appointment with me to pick up the furniture. If they came to my address, they did not set that time or date with me. 
  
  This complaint is about damaged furniture and one item has never been received, although I have been charged for all items. 
  
  This company has failed to uphold their part in the contract regarding delivering new undamaged merchandise and sending all of the items within the order. None of their responses is inclusive of both issues. 
  
  Again, I request a refund. 
  
  
  
  ******** ** ***** 

  Business Response

  Date: 01/16/2023

  Dear Mrs. ******** *****,
  
  Please accept our
  sincere apologies for the inconvenience you may have experienced.
  
  Upon reviewing your return,
  we show we have attempted to pick up the merchandise twice on 11/17/22 and
  12/5/22, the customer was not available. Due to the customer not being home the
  customer is responsible to return merchandise to the store for a full refund.
  You have the option of paying another delivery fee to pick up the merchandise.
  If you need further assistance, you can contact our Waldorf location at ************ Monday-Saturday between the hours 10:00 AM-09:00 PM and Sunday
  11:00 AM-07:00 PM.
  
  We apologize for
  any inconvenience you may have experienced. If you have any further questions
  or concerns, you may contact our Customer Care Team at ************ or contact
  store (************
  
  
  Sincerely,
  
  Micole R*******
  
  

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kitchen Cart priced at $499.99 that was then charged $529.99 and it was delivered unassembled. I tried call the customer care and after waiting 20 mins on the hold a lady answer the call laughed after I told her what happen then she hung up the phone. I then called the store that is on my order and asked to speak with the general store manager and I was told he was with a customer and would have to call me back. At this point I want my money back immediately and wash my hands of Value City. This is not a laughing matter.

  Business Response

  Date: 11/10/2022

  Dear Mr. *****
  
  We see on this order you have purchased a Direct
  Shipped item this is not shipped from us but the vendor you ordered from. We do
  not charge you to assemble these items. We do not assemble Direct Shipped merchandise.
  
  You will need to take this back to the local store within
  the 7 days return policy and there is a 15% restocking fee.  
  
  Per our Policy online:
  Manufacturer Parcel Shipping Service
  Our Shipping
  Services Include:
  Free Shipment of furniture to your home
  Merchandise is delivered through a variety of national or regional carriers, such as but not limited to: FedEx, UPS, and Ground Freight Expeditors.
  Merchandise is shipped ground and can take up to 5 days to be delivered depending on your location
  After an order has shipped, tracking information is emailed to your registered email address
  If, during shipping, your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery.
  Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee. If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s).
  As for the cost your paid, please see below:
  
  ** Cost of the kitchen cart $499.99
  ** Tax on this purchase was $26.50
  ** Total balance $529.99
  
  We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may contact our
  Customer Care Team at ###-###-####.
  
  Sincerely,
  
  Joy
  

  Customer Answer

  Date: 11/10/2022

  The website doesn’t state anything about assembly needed nor did it mention anything about being a direct shipment from another vendor.  As far as I know Value City took my $529.99.  There is also no mention of any restocking fee for returns.  But this is not the only horrible thing about this transaction it was the way I was treated by your customer service folk.  The First Lady I spoke with after holding for 25 mins laughed at the situation and hung up.  So I tried calling the store on my order to talk to if I had any issues located in Richmond Va.  I was told the store manager Tray was busy with a customer and would call me back.  After that I tried two more times to reach the store and nobody answered the phone.  The forth call I tried the customer service number again and after a 30 mins hold, a young lady told me she would look into refunding my money and would call me back.  That never happened.  I have purchased furniture from Value City for years and never had to assemble anything.  I can honestly say you have lost the opportunity of me ever spending anymore of my money in your establishment or website.  I will be forwarding a copy of this to Virginia Attorney General’s office to document the type of service you provided to me a customer 

  Regards,
  
  ***** *****

  
  

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called vcf and told them the 3 recliners on my sectional are flipping forward and backwards caused me to smack the back, front of my head, smashed my knee on the coffee table when it flipped, smacked the bridge of my nose on the coffee table and cheek slammed onto hardwood floor bruising both eyes, bridge of nose and cheek. Vcf said I had to turn it into extended warranty dept which has sent a repairman to check it. All 3 pieces of recliners backs and bottoms need fixed are bent and broken and each piece of my whole sectional would have to be bolted together to stop from flipping. They offered me under $600 in a check and me keep the furniture. I paid $2,069.95 + tax of 7% + the pure promise extended warranty of $409.99 that i was told by salesman would cover all mechanical issues, fabric and everything else when I purchased it. I can not and will not keep 3 recliners that have caused many injuries to me by flipping back wards and forwards. I am 5'2 108 pounds no kids i did nothing to this furniture but sit on it and have a completely damaged sectional that I can't sit on because I'm afraid it is going to cause serious injuries. When I hit my head I was dizzy for 3 days. When I called vcf customer service she supposedly filed an injury report. I told her I have pictures of all the injuries. I have heard nothing back in a month. I have a defibrillator and a serious heart condition. I can't worry daily that my furniture is going to cause something horrible to me. The repairman told me it would cost for to repair my furniture than what I paid for it. I'm done with this sectional Thanksgiving and Christmas is coming and i have family coming. Do i tell them to sit on the floor so they don't flip back or forward?? I want a full refund of the sectional of the total amount I paid including tax and the extended warranty that is trying to scam their way out of this. The store said it was a manufacturer defect and vcf should give a full refund and not use the warranty.

  Business Response

  Date: 11/12/2022

  
  Dear Ms. ****** *****
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies.
  
  There has been a replacement claim for your sofa
  approved by the warranty company. You may go to the North Olmsted, OH store and
  select a new item and once you do this, the items you currently have will be
  scheduled to be picked up on the same day as the new items are delivered. You
  may provide your phone number when you go to the store and they would be able
  to further assist you with this.
  
  There was a claim filed on 10/27/22 about this
  incident and it was requested that the items be replaced. If you are now
  stating that you have any injuries regarding this, please reach back out and a
  new form can be submitted with your hospital or Doctor visit dates.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  Tracy C*****
  

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Signature furniture (Value Furniture) continued to set up delivery dates for furniture, knowing that the product was not in stock. Each week they attempted to have furniture delivered at various times and they knew that the furniture was not on the delivery truck. The times would change sporadically in order to attempt to make the customer not be at home, and be charged an additional $300 for delivery. Week after week, I would receive notifications that I was having my furniture delivered. However, week after week, there was no delivery, only someone on the line attempting to state that it was the delivery company's problem and not their problem. I would hear the day before that the delivery was confirmed. The day of something was not in.
  When the furniture was delivered on November 8, 2022, the bed rail on one side would not work. I was told that I would have to contact the service center to get someone out to fix the bed rail. After weeks of my daughter having no bed due to missed deliveries, she continues to have to sleep on the floor on her mattresses.
  
  This has been the most awful service I have received in my life. No care for the customer. Three payments are about to have been made on furniture that at the time is still not able to be used fully.
  Through this ordeal, the manager by the name of Heather has been of little assistance. Ongoing lies about mishaps that made no sense to even state to a customer. This company has been the absolute worst.

  Business Response

  Date: 11/12/2022

  
  
  Dear Ms. ****** *************
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies about not receiving your items as expected.
  
  This is not something that would typically occur, so we
  are working to get this resolved for you. There is a service set to get this
  issue corrected on Tuesday November 15, 2022. This service should address all
  your concerns and get the bed fixed so it can be used.
  
  If after this service has been completed and the issue
  is still not resolved, please reach out to me directly at the number below and
  I would be happy to further assist.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at ************ Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  
  Tracy C*****
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 11/3 diningroom set an armoire and a couch table. That following week an armoire delivered with no doors. Called store rep states there was a mix up. I would receive what I ordered. Tuesday came delivery man tells me he doesn’t see where he is suppose to pick up anything but is delivering a chest. I refused the chest. Called store and corp. store says they can’t do anything until the truck returns and corporate states they can’t do anything I have to deal with the store. I want a refund.

  Business Response

  Date: 11/11/2022

  Dear Ms. *********,
  
  While we are disappointed
  that you did not have a more pleasant experience with us, we truly appreciate
  your honest feedback. Additionally, I would like to personally thank you for
  allowing me the opportunity to resolve and address your concerns.
  
  We see you have had a
  delivery on 11/10/22 to resolve the issues. If this is not the case, please let
  us know.
  
  We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may contact our
  Customer Care Team at ###-###-####.
  
  Sincerely,
  
  Joy
  
  

  Customer Answer

  Date: 11/14/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ******** *********

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mattress and chairs in store and canceled my order before it was delivered. Per their return policy I can cancel “ any time prior to receipt of merchandise”. I was in turn charged a 15% restocking fee for merchandise that I never received. The fee was $266 which they won’t return to my card. The sales manager Tony Powell just keeps hanging up on me.

  Business Response

  Date: 11/04/2022

  Dear Ms. ****,
  
     We do apologize that this has been your experience
  with our company. We want to put forth our very best effort to resolve this complaint.
  
   Per the
  information that is listed on the back of the receipt as well as on the website
  under the refunds and exchanges page and the terms and conditions page:
  
  A 15% restocking may be charged on returned items or canceled orders unless prohibited by law. The “may” refers to the states that it is illegal to charge the restocking fee.
  
  As the items were at the store location ready for
  pickup, the restocking fee was charged because the items had already been sent
  to the store location for pickup. Once the order was canceled the items had to
  be sent back to the distribution center as we do not have enough space to store
  cancelled orders. The restocking fee will not be waived.  
  
      We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may contact your
  purchasing store location or Customer Care at ###-###-####.
  
  Sincerely,
  
  
  
  Tahnee
  

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Value City furniture in Woodbridge, VA sold me a sectional on 9/3/22.
  I informed them that I NEED it by Thanksgiving however when I called today. They informed me that the item would not be delivered until December 1st. I informed them if they could not guarantee a delivery date prior to Thanksgivings then I need to cancel the order. They informed me that it would be a 20 percent restocking fee. I'm not paying a restocking fee for their failure to deliver on time.

  Business Response

  Date: 11/07/2022

  
  
  Dear Mr. ******** *****
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies.
  
  The information that has been provided on this
  complaint did not allow me to locate an invoice from one of our stores. For me
  to assist you, I would need more information to locate the invoice you are
  inquiring about.
  
  You may contact me using the information below or
  reply with the invoice number, store number and or name and phone number that
  this invoice would be under.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ************ Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  Sincerely,
  
  Tracy C*****
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture on 1/6/2022, shipping invoice #********* customer ID# ***************, and I spent $5564.75. One of the items I purchased was a futon with a pull-out trundle bed. The trundle bed is unassembled to this day. The initial installers did not have the hardware needed to assemble it. They scheduled an installer to come out once the hardware was in. When he came out, the hardware that was ordered had not arrived yet, so he couldn't do anything about it. While he was there, I had him look at my sectional couch, because one end of the couch would make a loud clunk, like something was getting caught, while the feet were being lowered. He said he would order some parts and look more into it when the parts came in for the bed too. They scheduled him to come out a couple months later, but upon arrival he told me he still didn't have the parts and didn't know why they scheduled him to come out. I received another call, and they stated the parts were in and scheduled him to come out. I have now had two scheduled no call no shows from them. It has been 10 months now and I still don't have an assembled trundle, the parts to put it together, or a fully working sectional. I am going to attempt to call and have this fixed, but I am losing confidence in them or their ability to do anything.

  Business Response

  Date: 11/02/2022

  Dear Mr. *******,
  
  We do apologize that this has been your experience
  with our company. We want to put forth our very best effort to resolve your
  complaint.
  
  We have set up exchanges for both the Sectional and
  the Day Bed, the delivery date is 11/23/22.
  
  We do apologize for the inconvenience. If you have any
  questions, please call Customer Care at #**************.
  
  Sincerely,
  
  Joy