Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Signature Inc. has 134 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Signature Inc.

  4300 E 5th Ave Columbus, OH 43219-1816

• 

  American Signature Inc.

  1091 Gemini Pl Columbus, OH 43240

• 

  Value City Furniture

  1000 Hylan Drive Suite 206 Rochester, NY 14623

• 

  Value City Furniture

  451 Clairton Blvd Pittsburgh, PA 15236

• 

  Value City Furniture

  1400 Park Manor Blvd Pittsburgh, PA 15205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice # ************.Delivery date3/23/23.Total payment $635.93.There have been no commitment to warranty, repairs or services.Multiple attempts using on line concern contact forms and in person contact at store with customer service department.Replies include:
  We will reply soon, sorry we did not get back to you.
  Apologize for issues, we would be happy to(Sentence not completed)
  It is just the rails and side panels, correct?( pictures had been twice showing structural defects in wood)
  Could you send pictures?(pictures sent a third time)
  Could you send us your previous emails?
  Could you send us your phone number?

  Business Response

  Date: 11/05/2022

  Dear ****** *******
       We do
  apologize that this has been your experience with our company. We want to put
  forth our very best effort to resolve this complaint.
  We have a scheduled an even exchange on the Perry
  Pine Bed for 11/12/22.
  You will receive a call 3 days in advance to
  confirm your purchase, 2 days prior with your 3-hour time window.
  Please
  reference invoice ********* to track your order on
  our website VCF
  Track My Order / ASF Track My
  Order
  
  Please contact our office at 888-751-8552
  Monday-Friday 9-7 Est. Saturday 9-6 Est if you wish to replace this order.
  Sincerely,
  Dominique B*******
  

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/05/22, I visited the Value City, Sterling, VA. Receipt#: *************. Purchased 3 paintings. (1) 2851903 Item# RC2744-2 - $299.99. RECV'D, IN MY POSSESSION. (2) 2094188 Item# R0914-1 -$149.99. RETURNED WOODBRIDGE. DID NOT RECEIVE REFUND. (3) 2851938 Item# R1949-2 - $299.99. Refund inadvertantly issued on this item. ($317.00). 2 of the paintings were available for pickup on 10/03/22. (1) 2851903 Item# RC2744-2- $299.99 (2) 2094188 Item# R0914-1 -$149.99. Returned on 10/08/22 Value City Woodbridge. Spoke to manager (Greg), and he informed me that I could return the painting for a refund. Cust Svc Rep contacted the Sterling location to inform them that I had returned the painting, and they were responsible for issuing a refund. On 10/13/22, contacted by Lisa - Sterling location to confirm that I returned the painting in question. Explained that the painting was returned to the Woodbridge location 10/08/22 and confirmed which painting was returned according to the dollar amount of the item. When I was contacted by Value City- Woodbridge on 10/18/22 regarding another item, I inquired about the 3rd painting that was purchased. I was informed by the Cust Svc Rep, that the refund was issued for the item in question and the order for that item had been canceled. Amount refunded $317.00: (3) 2851938 Item# R1949-2 32” Wall Art Mia. $299.99. Contacted the Sterling location to explain the error regarding refund and cancellation on the wrong item. Also informed the Rep that I had not received a refund for the item that was actually returned. Contacted store in Sterling 3 times, never recv'd callback. 10/21/22 visited Sterling location and spoke to manager (Andres). Andres contacted Greg (woodbridge) regarding the situation. Informed me that Greg would be calling and issuing a refund. 10/28/22 no call from Greg and no refund for 2094188 Item# R0914-1 32” Wall Art Decorated Glass $149.99.

  Business Response

  Date: 11/02/2022

  Dear Mrs. *****,
       We do
  apologize that this has been your experience with our company. We want to put
  forth our very best effort to resolve this complaint.
       Mrs.
  ***** a refund was processed on a 32” WALL ART-DECORATE for $158.99 on 11/2/22.  Please allow 3-5 business days for the funds
  to be processed back to the Visa ending with ****. If you have additional questions,
  please respond back to this email.
  We can also be reached at ###-###-#### Monday-Friday
  9-7 Est. Saturday 9-6
  Sincerely,
  Dominique B*******
  

  Customer Answer

  Date: 11/04/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining table set from American Signature on 08/25/22 for $648.00 plus tax. I was able to pick up the set from the store in Duluth, GA on 10/14/22 after a shipping delay. This dining table was for my elderly mother who lives in an assisted living community in **********, GA (4 hours away) and she has been waiting for this for 2 months since she move into her apartment. I drove the boxes down to her on 10/22/22 and upon assembly it was discovered that the hardware to assemble the table was missing from the box. I immediately reached out to the store on 10/22 and spoke with Chelsie at the Duluth, Ga store who said she was going to get with a supervisor and talk with her onsite tech and would call me back before 9pm. This callback never happened and I called the store again on 10/23 to get some assistance and asked to speak to a manager. I spoke with Derrick he told me he was going to follow up with Chelsie and give me a call back, which did not happen. I returned from my trip with no resolution and decided to visit the store in person on 10/24 and spoke with the store manager Derek who apologized for Chelsie not following up with me and assured me that he would personally follow up with me on 10/25 between 9-12. I have yet to hear from him. On yesterday 10/26, I spoke with Annisse in customer service, who sent an email to the Area Manager (she said she could not disclose his name) and CC'd the store. She also called me back at 6:06pm to let me know she was still waiting on a response. It is now 10/27, and I have yet to receive any communication or confirmation that any corrective action is taking place. This was a new purchase and at this point is completely unusable. I would request immediate replacement of the defective furniture and/or refund for this purchase.

  Business Response

  Date: 10/27/2022

  Dear Mr. *******,
  
  We see you
  have talked to the store manager, they are getting the parts needed and they
  will mail them out to you, this can take 7/10 business days depending on the
  carrier.  
  
  We apologize for any inconvenience you may have experienced.
  If you have any further questions or concerns, you may contact our Customer
  Care Team at ###-###-####.
  
  Sincerely,
  
  Joy
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband I purchased a dining room set and server in May. It was scheduled to be delivered June 7, 2022, which was rescheduled to later in the month. The first delivery finally came and 4 out of 6 chairs do not sit flat on the floor and 5 out of 6 chairs had damage, the server was the wrong color, and the table top had damage. Spoke to store who apologized and reordered everything. Second delivery came in August and at that time the server was the right color but it was damaged and 4 chairs once again do not sit flat on the floor. Store set up another delivery and on this round the store manager was supposed to inspect everything before it left the warehouse and have it extra wrapped to prevent damage and once again items were damaged when they arrived and we refused delivery. We are now on our 4th reorder and was supposed to be delivered 10/27/22 however just found out that the items that were supposed to remain in the box until they arrived at our house were actually removed already and put together because they were for another customer who canceled their order. There is no way to contact anyone except a store manager (or you hope that they are) or a customer service rep on the corporate number. At a loss for what to do and the store or customer service is doing nothing to rectify the issue.

  Business Response

  Date: 10/31/2022

  Dear Mrs. ******,
  Thank you for contacting us and sharing all your
  feedback and concerns. We would be more than happy to address your concerns.
  However, we did experience issues with pulling up your order under the
  information you provided. We were unable to locate your order to be able to
  best assist you. Please provide the invoice number located on the top of your
  receipt or the telephone number associated with the order.
  
  If you have any additional concerns, please give us a
  call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
  Saturdays 9:00 AM to 6:00 PM
  
  Sincerely,
  ****** ******
  Resolution Supervisor
  Customer Care
  ###-###-####

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a sectional in June 2021. Delivered in Oct. 2021. Service technician in Nov. 2021 scheduled for spot clean. When he arrived for the service he indicated he would not clean the couch as it should be reported as defective and returned. Indicated that the piling was so bad after such a short time and in a location not frequently used that it should be returned. Contacted store for refund as I did not think a replacement was going to rectify the issue. Store said it was a bad lot of fabric and they would schedule replacement. New couch delivered in April 2022. I contacted the store in Aug for service re: same issue. Service scheduled. Store manager called day before service to cancel the appt and told me to buy a shaver to remove the piling. Suggested he may be able to get a shaver for me. Have contacted Headquarters every week for the last 2 months only to be told the regional store manager will contact me. No one seems to be able to provide an option as to the next step after no contact from the regional manager.

  Business Response

  Date: 10/31/2022

  Dear Ms*********,
  
  
  Thank you for contacting us and sharing all your
  feedback and concerns. We apologize for the experiencing you had with customer
  service and your merchandise not holding up to manufacturer standards. Based on
  the information provided we see you have agreed to the option to re-select
  within a two-week period from the date this was offered which was 10/29/22. We appreciate
  your patience with getting this resolved please let us know if you have any
  additional questions.
  
  If you have any additional concerns, please give us a
  call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
  Saturdays 9:00 AM to 6:00 PM
  
  
  Sincerely,
  
  
  
  Sahara Cooper
  Resolution Supervisor
  Customer Care
  ###-###-####

  Customer Answer

  Date: 10/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:

  
  
  
  I accept the business's response to resolve this complaint. Please document new furniture selection needs to be made and new furniture delivered before I would consider this matter closed.
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a warranty claim in my mattress and the manager at the utica store has discimnated against me and harassed me and won’t let me get my order placed when I have a 799$ credit , I been calling for 2 weeks to get my items sent to me and have them pick up old mattress but the store is refusing , I have told them I would like to pick my items up from any local store and they can come pick up the old mattress but I’ve still got no help with plenty of people promising to resolve the issue and get my items ordered and they said I can’t get my money back but when I went to store in Utica lady manager told me I had a check sent to me and I had no credit she lied I don’t know why she is harassing me but I’d like it to stop or I will sue her for this , she manager at the store tried taking away 140$ out if my 799 for no reason and corporate had to step in and give me my money added back to my account I’d like my order placed as promised or my 799$ back

  Business Response

  Date: 10/28/2022

  Dear Ms. ******,
  
     We do apologize that this has been your experience
  with our company. We want to put forth our very best effort to resolve this complaint.
  
     Per our conversation, we have sent the document
  to be electronically signed. Once the document is electronically signed, we
  will issue a refund check for the mattress. The mattress will be as-is for you
  to keep or dispose of as you see necessary.
  
      We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may Customer Care
  at 888-751-8552.
  
  Sincerely,
  
  Tahnee H
  Resolution Supervisor
  Customer Care Team
  1-(888) 751-8552

  Customer Answer

  Date: 11/12/2022

  I would like to still be aware as to why the store manager has harassed and discriminated against me when I’ve done nothing wrong ! Giving someone a refund after refusing to let me order my items is not proper and I’d like to proceed with the mma her at the store 
  

  Business Response

  Date: 11/19/2022

  Dear Ms. ******,
  
     We do apologize that this has been your experience
  with our company. We want to put forth our very best effort to resolve this complaint.
  
     Per
  our conversation there was a coupon that was applied to the mattress. Even if
  this coupon were to compensate for a delivery charge, it still reflected that
  the item had been reduced in cost.  Any
  associate or agent who reviewed the order would have treated it the same.
  
     The Full and Final Release that you signed
  did not contain a clause that would keep you from purchasing at that location. You
  can go into any location and make a purchase.
  
      We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may Customer Care
  at 888-751-8552.
  
  Sincerely,
  
  Tahnee H
  Resolution Supervisor
  Customer Care Team
  1-(888) 751-8552

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch at value city furniture online at 8:20pm on October 23rd. This couch was set to be ready for pickup on December 6th. I ordered this couch in the specific fabric for the sole purpose that it was ready for pickup sooner than the other fabrics available. The afternoon of October 24th, I received an email at 12:39pm that the couch has been delayed until January 24th. I called VCF and the woman I spoke with could not do anything for me, not even cancel the order, besides give me store credit. This defeats the purpose of buying this specific couch.

  Business Response

  Date: 10/26/2022

  Dear Ms. *****,
  
  While we are disappointed that you did not have a more
  pleasant experience with us, we truly appreciate your honest feedback.
  
  You have a Special-Order Sectional and Special Orders
  can take up to 90-120 days to be produced.
  
  Your pickup date is set for 1/24/23, as of now please
  note all pickup/delivery dates are subject to change depending on the vendor.
  
  Once the Sectional has been successfully picked up, we
  can look at discount for you.
  
  We apologize for any inconvenience you may have
  experienced. If you have any further questions or concerns, you may contact our
  Customer Care Team at *************
  
  Sincerely,
  
  Joy
  Resolution Supervisor
  American Signature Inc.
  ******* ********

  Customer Answer

  Date: 10/26/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  

  It is the delivery date that convinced me to make the purchase, and that was withdrawn almost immediately after my purchase.  Our deal was based on your explicit promise to meet a December 6th date, and you have failed almost instantly to do that.

  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a living room suite, 4 kitchen stools, kitchen table & chairs & 2 bedroom suites. Upon receipt of 1st dresser/mirror it was damaged. It was reordered & replaced. Upon receipt of the last bedroom suite. The dresser/mirror was damaged. It was reordered approximately 5 times each time upon receipt it was damaged. Approximately 4 wasted Saturdays & 1 wasted day off work on a Wednesday unnecessarily. I was asked multiple times if we would agree to a discount & repair.. I was adamant each time, no we wanted new furniture not refurbished. Due to it being clear I can’t realistically expect to receive what I ordered a new dresser/mirror not damaged. I agreed to the repair reluctantly initially for $450.00 discount. The manager agreed to discount it after the work was completed to my expectation. The work wasn’t done to my expectation & I called spoke with another manager who was understanding to the interruptions of 5 Saturdays & 1 Wednesday to only receive same dresser/mirror but damaged. I requested $600 discount to be okay with this agreement. The manager agreed to meet me half way from$450.00. She offered $550.00 discount, I agreed. However, I received $450.00 instead of the $550.00 amount agreed. I called & spoke to *** ****, manager today who placed my husband & I on hold for > 45 min. My husband called on his phone, I told her I was still on hold to speak with someone on the other line. She rudely told me you wanted to hold until someone was available & since some of the managers have gotten off of work. So, I said you decided to just leave me on the line on hold & not come back & say I haven’t forgotten about you another person will be with you to show good customer service. Ms. **** stated, “oh you want me to put you on hold & come back time to time to say no one is available to speak with you”? I told her after 45 minutes no one has been available, she said no they got off work & you refused to speak to me. It was clear we were being mistreated!!!

  Business Response

  Date: 10/28/2022

  
  
  Dear Ms. T**** *****
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies for all the issues that you have presented to us.
  
  I have reviewed the multiple exchanges that have
  occurred and understand that this in an inconvenience. I have issued a refund
  for the additional $100. This will go back to the original form of payment and
  will take 3-5 days to post back to that card.  
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  Sincerely,
  
  ***** ******
  Resolution Supervisor
  Customer Care

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About six months ago I ordered a custom made couch that cost over three grand. I told the sales associate that I had wanted the exact model that was on the floor but a different material and color. Five months later, I received a phone call that the couch came in. I went and picked the couch up that day. Once I got the couch home, I open the boxes up and saw it was the wrong couch. I called the store immediately and explained what had happened. I was told I would receive a phone call from the manager the next day. The next day came and I never received a called from the manager so I called later that evening and spoke to the assistant manager. Again, I explained the situation to her. She told me she would look into the matter and call me back by the afternoon. I received no phone called back so again I called back that evening. I waited on hold for about 15-20 minutes until the employees were able to get a hold of the assistant manager. The assistant manager told me that the couch that was order was the one that was on the receipt so it was t their error. I again explained to her that I told the sales associate the day I ordered that I wanted the one on the floor but just a different material and color. I told her I am a customer of value city and not an employee so I’m not familiar with their process due to the sales associate placing the order. The assistant manager told me she could order the other pillows for the couch which would have been the correct ones but I would not get them till after January of 2023 and that I would be responsible for paying the difference. I told her that I did not think that it was fair that I had waited over five months for a couch that their employee ordered wrong to then have to pay the difference in the pillows, plus wait till after January of 2023. The assistant manager told me that they basically were doing me the favor of letting me keep a couch till I got the correct one. (There is more but I ran out of characters).

  Business Response

  Date: 10/28/2022

  
  Dear Ms. ********* ********
  
  Our intentions for our customers, is to have a
  pleasant purchasing experience with us and understand it is an exciting time. Therefore,
  please accept our apologies since there was a mix up with the cushions you
  wanted.
  
  I was able to get clarity on the issue(s) that you
  presented. I was informed that the new correct cushions have been ordered by
  the store and are expected in January 2023. Also, you will not be charged anything
  for the correct items you wanted.
  
  I am glad that we were able to make this right for
  you. If you do need any further assistance you can reach out to me using the
  contact information below.
  
  We apologize again for this inconvenience and overall experience.
  If you have any further questions or concerns you may contact Customer Care at
  ###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.
  
  
  Sincerely,
  
  
  Tracy C*****

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th 2022, I received a dining room set that was significantly damaged. I contacted VCF to ask for a refund and instead they sent out a representative to assess the items. On 6/28, the representative arrived and said that they would be replacing the table along with 3 of the 6 chairs that were all damaged. I have not heard one word on the replacement status and have been unable to reach anyone. The dining room set is of extremely poor quality, not to mention over half of the set was damaged upon delivery (the delivery drivers took photos). At this point, I would like to return the entire set and either receive a refund or a store credit.
  
  Delivery Document: *************** ****** *********

  Business Response

  Date: 10/26/2022

  Dear Ms. *******,

  We do apologize that this has
  been your experience with our company. We want to put forth our very best
  effort to resolve your complaint.
  You are set for pickup of the
  order on 11/2/22, you will have instore credit at this time. You can use the
  credit in store or call Corporate Customer Care ###-###-#### and we can place
  the order for you.
  We apologize for any
  inconvenience you may have experienced. If you have any further questions or concerns,
  you may contact our Customer Care Team.
  
  Sincerely,
  
  Joy
  

  Customer Answer

  Date: 10/27/2022

  I accept the business's response to resolve this complaint.  What should I use as reference number to obtain the store credit? 
  
  Regards,
  
  
  ******* *******