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Average of 77 Customer Reviews
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Review fromCasey B
Date: 07/05/2025
1 starCasey B
Date: 07/05/2025
Poor service from this company; dispose of them as swiftly as possible. They removed a co-buyer from our policy without notice, then cancelled the policy because the co-buyer supposedly wasn't on the mortgage documents. When we offered to present the mortgage documents that include both co-buyers' names, they claimed to have conducted an exterior inspection and concluded that the co-buyer didn't reside at the house. After much back and forth, they incorrectly apologized for the co-buyer's deathwho is very much alive. It seems they were scrambling to find a reason to cancel the policy for some reason. (Note that we have never filed a claim). Next, they issued the refund check to the co-buyer whom they had declared deceased. This is a backwards company with very poor service and communication. Choose this company only if you enjoy frustration; otherwise, seek out a reputable provider.
Branch Insurance
Date: 07/18/2025
CB, we're sorry to hear about your frustration. We looked into your policy and see that you joined Branch using an independent agent. We've communicated your experience to your independent agent and asked that they contact you regarding your concerns. Thank you for giving us the opportunity to help.Review fromErica L
Date: 04/21/2025
1 starDO NOT RECOMMEND!I went with the bundle policy for my car and house. Within the first few weeks of having my policy, we had intense storms lasting over multiple days. My home had shingles blown off into the yard, 3 holes found in the roof, and water damage on the interior from the holes that were created. Branch denied all of my claim stating their inspection showed curled shingles. An inspection that I was not given a copy of or informed of when they were doing it. I stated even if that is part of it, the holes were new. They denied it again stating there were nail pops that could have caused that. I stated the interior water damage was new secondary to the holes from hail. They once again insisted this was all pre-exisiting damage. My inspection report for my mortgage prior to buying the house shows none of these pre-exisiting conditions that Branch is adamant they found. All in all, I paid my premium and branch is denying all damage occurred due to 3 days straight of very heavy rain and hail.Review fromGlen L
Date: 09/27/2024
1 starGlen L
Date: 09/27/2024
Collected my money for 3 years than left me hanging! Non-renewal of policy, with no fault on my part!Branch Insurance
Date: 09/30/2024
****, we apologize for any inconvenience caused by our recent decision to non-renew your policy. We understand the importance of reliable coverage and apologize for any frustration this may have caused. Thank you for being a member of the Branch community.Review fromVictoria L
Date: 07/26/2024
1 starDid not want to pay for hail or wind damage after getting report from their adjuster who stated it was hail damage. I was told to patch it basically. The siding is no longer available. I have had 3 different estimates, stating that is was hail. DisgustingReview fromEH
Date: 07/23/2024
5 starsEH
Date: 07/23/2024
***** is the agent that I spoke with regarding the insurance questions I had. He has a wonderful warm personality that ensures youre going to be able to ask the questions you need to get the answers. You need to feel comfortable getting a plan, and ***** will help. Good experience Good coverage Thank you Branch InsuranceBranch Insurance
Date: 07/24/2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with *****. At Branch Insurance, we pride ourselves on providing exceptional service to help our customers find the right coverage. We're glad ***** could assist you in feeling comfortable and confident with your insurance plan. If you have any more questions or need further assistance, we're here for you! Welcome to the Branch community!Review fromRandy N.
Date: 06/20/2024
5 starsRandy N.
Date: 06/20/2024
Fast and easy! Zero difficulty! The representative ***** is a ROCKSTAR! Gave me all the information needed and walked me through the whole process.Branch Insurance
Date: 06/21/2024
Randy, thank you so much for taking the time to recognize the awesome service provided by Louis! Welcome to the Branch community and do not hesitate to reach out if you need anything!Review fromMariya S
Date: 05/19/2024
1 starMariya S
Date: 05/19/2024
If there was a zero star option that would be my true rating. I was involved in a hit and run that I was not at fault with. Not only did branch take my money but from the very beginning it was apparent that there concern was more about their bottom line. We had to pay our full deductible but they didn’t bother to make sure that the at fault insurance paid for all of our cost and think that 1/3 of our out of pocket deductible was fair enough. Definitely DO NOT RECOMMEND if you want someone to steal from you this is the insurance company to go with.Branch Insurance
Date: 05/22/2024
******, we are sorry to hear about your recent claims experience. We take the stewardship of our members' funds and your trust in us very seriously. Our records indicate that this matter has been resolved with our claims team. Should you have any additional questions or concerns, please reach out to your adjuster. Thank you for your feedback, and we hope you have a great day.Review fromChris C
Date: 05/06/2024
1 starChris C
Date: 05/06/2024
They have had my car at a fly by night repair shop...115 days as of today. Keep finding "issues" pushing 5-10 days each time. They have been able to support any reduction of the deductible and weren't open to providing a rental to support the months being without one. The "rep" I have doesn't even have the phone number to her own supervisor. Absolutely terrible company, avoid at all cost.Branch Insurance
Date: 05/22/2024
We have received your reviews and want to assure you that we are committed to supporting you during this time. According to our records, members of our team have been in touch with you throughout May, providing their contact information. We hope these communications have clarified the delay in your vehicle repairs due to the national parts shortage.
If you have any additional concerns about this claim, please contact your adjuster or the supervisor whose contact information was sent to you earlier in the month via email.Review fromSam L
Date: 04/03/2024
1 starSam L
Date: 04/03/2024
Filed an auto claim with Branch due to tire shred ripping off part of the front bumper of my truck. Was initially quoted an 1100 fix by them. I had two estimates from different body shops between 2,700-3,300 for the repairs. Branch refused to acknowledge them and sent me a $600 check. I called and spoke with ********* ******, he assured me I wouldn't be out anymore than my deductible. I then asked about after market parts and if that is a potential route we could go with repairs, after all it was cheaper than both those options. He said that is something we could do. So I moved forward with that process. Branch did not cover any of the expenses and now I've had to foot the entire bill for repairs. Not to mention my plan jumping up $900 for an incident that I wasn't at fault for. Would be more than happy to discuss, and hopefully make things right.Branch Insurance
Date: 04/09/2024
Sam, we're very sorry to hear about your recent claim experience. We understand that the circumstances surrounding a claim are stressful, and at Branch, we are committed to supporting our members throughout this process.
We forwarded your concerns to a Claims Manager, who looked into your claim and attempted to contact you by phone. Please ensure you return their call to address your concerns further.Review fromSusan C.
Date: 03/18/2024
1 starSusan C.
Date: 03/18/2024
I wish I could give 0 stars. Terrible business!!! Do not use this company for your insurance needs!! They lure you in with great low rates then nearly triple that within a couple of years, even if you have NO claims! We cancelled and went with a better lower rate company and now I am having trouble getting my refund checks from them!! Unacceptable! I am telling anyone and everyone I know to stay away from Branch Insurance!Branch Insurance
Date: 03/25/2024
Susan, we sincerely apologize for the system error that prevented your refunds from being processed. Both refunds have been issued at this time, and we expect you to receive them within the next week.
At Branch, we aim to provide affordable rates for our members, but it's important to note that the insurance industry is influenced by various factors, including inflation, which has a significant impact on the cost of covering claims. In order to maintain the financial stability of our community and ensure we can fulfill our commitment to our members, periodic rate adjustments are sometimes necessary. We want to assure you that these adjustments are not made lightly, and they reflect our dedication to ensuring we have the resources to support our members when they need us most.
Despite attempts to contact you by phone, we were unsuccessful. We're here to assist you further, should you wish to discuss your concerns. We are sorry to see you leave, but we thank you for being a member of the Branch community.
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