We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Branch Insurance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 77 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Elizabeth M

    Date: 10/07/2022

    Easy to switch from my previous insurance carrier, with a ton of savings! I'm looking forward to building the Branch community with my referrals -- I'm telling everyone I know about this gem!

    Branch Insurance

    Date: 11/13/2022

    Hi *****! I'm so glad you had a good experience and we are excited to welcome you to Branch! -*********

  • Ildefonso P

    Date: 09/27/2022

    ******************* is a great asset to your company. Great customer service and always reliable when I have questions. This men needs a pay raise. If I could give him a 10 star I would, thanks.

    Branch Insurance

    Date: 11/13/2022

    Thanks so much! That's what we love to hear! We appreciate and welcome you to Branch! -*********

  • Jeff D

    Date: 09/15/2022

    I have had a similarly poor experience with Branch. Please don't be fooled by the 98% approval rating posted to their website. Yes, their premiums are low but if you have a claim (as I did) you will find that saving a couple of hundred dollars a year is not worth it. I left a lengthy post 3-4 months ago about the nightmare experience I had after wrecking my truck. The body shop I was working with said it wasn't totaled but the value Branch put on my truck was so low that they declared it totaled. That's when the fun began. It took about 9 weeks to get a settlement check because their value was so low I just couldn't accept it. Whatever additional money I finally got was pretty much a wash because I paid for my own rental car for over a month. Fast forward to mid July. I sell my house and cancel my homeowners policy, which was paid in full for a year so I'm owed a refund. Branch tells me I will have a check in 3 weeks. I follow up mid August, oops, they have not cancelled my policy yet, sorry, it will be 3 weeks. I follow up yesterday, right at a month later because I still don't have a check. I'm told they are working on it but the check has not been issued and that the process typically takes 7-9 weeks, not 3 weeks as I was told twice previously, so I'm looking at another 3-5 weeks or basically 3 months from the date I cancelled. Ridiculous that I'm having to follow up on something that should be a simple process. The only thing Branch does well is bill you on time. I'm 58 years old and have over the years used several different insurance companies - Safeco, Farmers, State Farm and All State. Branch is the worst - HANDS DOWN!!! Hope this helps you make a decision to stay away from them.************ - TX

    Branch Insurance

    Date: 11/13/2022

    Hi there, we're sorry to hear that you are unhappy with the service you've received so far. I'm making sure this is reviewed by the appropriate managers so we can get this resolved properly. If you have further details or updates that *** help our team as we dig into the specifics of your situation, please reach out anytime, ************************************* or **************.

  • Chris S

    Date: 09/13/2022

    Excellent service. **** really helped make the best of a bad situation.

    Branch Insurance

    Date: 11/13/2022

    Hi ******! Thank you so much for your compliments of **** and for sharing your experience! Welcome to Branch! -*********

  • Maggie C.

    Date: 08/25/2022

    Dealing with this insurance company has been a nightmare. You can never reach the claims adjuster assigned to your case. You leave a message with a promise of being called back within 48 hours, and they never call back. Took our car to a collision repair shop and they will not honor the estimate. They tell us that they only do their estimates via pictures and thats what theyre trying to offer. When I spoke with the supervisor and told him that I was unhappy with the service I was receiving and told him I was considering contacting the BBB he abruptly said this conversation is over and hung up on me .I find dealing with this company a headache and would never do business with them willing again.

    Branch Insurance

    Date: 09/07/2022

    Hi ******, I'm so sorry to read that you've really been through a lot, and that our service has not been up to the standard you need. I am going to make sure that the appropriate managers are aware your review to make sure we do everything we can to get your claim resolved and address your concerns you've described. Someone will be reaching out to you soon, but in the meantime, if you have any other details or updates in this process, please feel free to contact us at ************** or ************************************* with anything you think would be helpful.Sincerely, *********

  • Ht V

    Date: 08/23/2022

    Please read!! Stay Away from Branch for Home Insurance.!!! I had recently filled a claim with Branch regarding Hail damage on my roof as it affected my neighborhood. So, I did inspection through GC and they found good damages due to hail as well as some of my neighbors. I directly reported to Branch and sent them pictures of damages they also did there inspection and person who came to check said there is good amount of damage, glad you found it early as could've done more damage to your house. We had big crack at top, some missing and damage shingles in few places roof. My contractor had to ******* as following day we were gonna get rain to make sure it doesn't damage interior. After a week Branch came back and they provided estimate of just $1800 saying it's not Hail damage and its just normal wear and tear. They provided quote saying they will cover just 6 missing shingles, damages on window covers(due to hail), washing of fence etc. They somehow provided coverage for some of the window cover due to hail but not for roof. I have tried to reach to my adjuster after this but he doesn't answer the phone. Now if my home gets damage with rain they will comeback and say its your negligence which caused the damage so on and so forth. They have very bad process on claims they just want to take premiums from you and not do right by there customers. They use this tactics to avoid paying any money to consumers. I wish there is more legal protection consumer can get regarding this kind of insurance companies and practices they follow. I'm switching my insurance and never coming to Branch again. Glad, I didnt switch my Auto with them, I see same kind of reviews in auto side.

    Branch Insurance

    Date: 09/07/2022

    Hi there, I'm so sorry to read that you've really been through a lot, and that our service has not been up to the standard you need. I am going to make sure that the appropriate managers are aware your review to make sure we do everything we can to get your claim resolved and address your concerns you've described. Someone will be reaching out to you soon, but in the meantime, if you have any other details or updates in this process, please feel free to contact us at ************** or ************************************* with anything you think would be helpful.Sincerely, *********

  • Barbara T

    Date: 08/23/2022

    I just purchased insurance from Branch through a rep named ******* She was very helpful and quite professional in answering my questions. I purchased home owners and auto Insurance. I hope that I do not need to use this insurance but if I do, I hope that I get the same professional and knowledgeable help that I did today. I have referred friends and family to Branch Insurance. Five stars! Please don't let me down!

    Branch Insurance

    Date: 09/07/2022

    Hi *******! Thank you so much for leaving a wonderful review! I'm so glad that you are happy with our service and look forward to serving you with whatever you need! Welcome to Branch! -*********

Branch Insurance is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.