Complaints

This profile includes complaints for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nationwide

  1 Nationwide Plz Columbus, OH 43215-2226

  
• 

  Nationwide

  280 N High St Columbus, OH 43215-2537

  
• 

  Nationwide

  1000 Yard St Bldg H Grandview Heights, OH 43212-3905

  
• 

  Nationwide

  3 Nationwide Plz Columbus, OH 43215-2410

  
• 

  Nationwide

  1050 Yard St Bldg I Grandview Heights, OH 43212-3905

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the insurance company holders hit my car while I was parked and shopping at ********* in Colorado Springs. There was a witness who wrote me a note with the license plate of the offending vehicle, left it in the windshield and waited for my husband and I to come out to tell us what happened.

  We called the police and let them know about the incident. The police contacted the witness and traced the license number to a car rental from Enterprise and gave me the insurance information of the people that had caused the damaged.

  I called Nationwide, ###-###-####, and let them know I needed to get my car fixed.

  They told me after the police had contacted the people who caused the damaged they called the insurance company and gave me the claim number, 071410GM. They told me they were still collecting information and Mr. ****** ******** was assigned to the case. I called back several times and was told the case was still open because Enterprise hadn't send them a copy of the rental agreement so they couldn't pay for the damage to my car until they received this. I have called them many times, left messages and asked them to call me when this is settled. Every time I have talked to them, they told me the same thing.

  That they couldn't do anything until they had received all the paperwork. Is been almost a year and nobody has called or is even returning any of my calls. I just want them to pay for the damage caused by the person they insured so i can get my car fixed.
  

  
  Thank you,
  ******

  

  Business Response

  Date: 10/04/2022

  *******
  This letter is in response to the inquiry filed with your office by complainant, ****** ********. We appreciate the opportunity to review the complaint and would like to address her concerns.

  This loss is reported to have occurred on June 23, 2021, for damage caused to ****** ********’s vehicle which was hit while parked. We spoke with Ms. ******** who advised a witness informed her of the accident.

  We obtained a statement from our insured driver who advised she struck a cart, and that cart hit a vehicle. She contends she was not aware of what transpired until the following day when she was notified by the police. As the vehicle being operated by our insured was not listed on the policy, we requested a copy of her rental agreement as a part of our coverage investigation.

  Ms. ******** has expressed concerns with the length of time to resolve her claim. We regret to hear our service did not meet her expectations. We take customer service very seriously and continuously strive to improve our service. At this time, we have spoken with Ms. ******** and have scheduled her vehicle for repairs. Thank you for the opportunity to revisit the claim.

  If you require further assistance, please contact Customer Relations Coordinator **** ********, at ###-###-#### or by email at ***********************.

  Sincerely,

  *** ****
  Claims Compliance Specialist, Customer and Regulatory Solutions

  Customer Answer

  Date: 10/05/2022

  Hello, they did contact me and they referred me to an auto shop to get a quote for repair costs next week.  I would like to keep the case open until the repairs get made.  If the case is close I am afraid they will just blow me off like they did for the past year.  
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to reach AMCO regarding an expired check. They appear to have mailed a balance of $116 to an address where we do not regularly receive mail. Unfortunately that means the check expired long before we received it (it says void after 180 days). I'm trying to reach them to reissue the check so I can cash it now. Unfortunately, they have since been acquired by NationWide and nobody there can locate the policy or an account dept that can help with reissuing the check.

  

  Business Response

  Date: 09/01/2022

  We have received the complaint and are providing the steps that were taken to resolve the  complaint. A stop pay was issued on the original check #******* on 8/31/22. A new check  #******* was issued and sent on 8/31/22. A call was made to the insured to confirm the  address the check should be mail to on 8/31/22. The insured confirmed the check should be  mailed to *** * **** ** *** *** *** ***** ** ***********  

  If you require further assistance, please contact ******* ****, at ###-###-#### or by email at  **********************  

  Sincerely,  

  ****** *******  

  Consultant, Business Project Management  

  
  

  Customer Answer

  Date: 09/08/2022

  I can accept this as soon as the check is received. Unfortunately in my past experience if I accept before actually receiving resolution the business may change their mind.

  Regards,
  
  
  
  **** ***********

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time is literally of the essence and these people are resorting to arbitrary, capricious and time-wasting demands before they release my Loss Run reports so that I can obtain another Lawyers Professional Liability Insurance policy. Please urgently investigate and advise.

  

  Business Response

  Date: 08/29/2022

  **************
  Please be advised that we responded to a request for loss runs in June 2022. Our records indicate that the insured's broker, ***** ********** ********* ****** **** requested a copy of the loss runs on Friday, June 10, 2022, at 3:22 pm. The request included an authorization letter signed by Mr. *********. This authorization is required in order to protect the Insured as it contains information regarding claims. The request for loss runs were provided 10 minutes later on Friday June 10, 2022, at 3:33 pm. Documentation is attached.

  
  Mr. ********* failed to provide an authorization letter on his new request on August 22, 2022. We do not release information in response to an email without a signed letter to protect the Insured. We are attaching an updated loss run as of August 25, 2022. This contains the same claims information as the June 10, 2022 letter except for the addition of $1,034 in incurred expenses. 

  
  If you require further assistance, please contact ****** *******, at ###-###-#### or by email at **********************. 
  Sincerely, 
  

  
  ****** ****

  Specialist Programs 
  

  Customer Answer

  Date: 08/30/2022

  if their service and response was completely satisfactory, I would not have drafted and submitted my original complaint.
  
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide increased my home insurance premium by a $100 , didn't get any approval from me. I want my refund.Policy Number: ************

  

  Business Response

  Date: 09/14/2022

  We have received your recent inquiry from ***** *******, regarding personal Homeowner policy ************, and his concerns about a premium increase and request for a refund. We would like to address those concerns.

  The renewal offer for the term effective December 22, 2021, through December 22, 2022, had a total premium of $819.36, which is a difference of $103.10 over the previous (expiring) term due to the following reasons: a general rate increase and a dwelling coverage increase from $486,746 to $555,400 to account for economic fluctuations. The prior and current policy declarations have been attached.

  
  Mr. *******’s Homeowner policy was paid in full by his mortgage company on December 15, 2021. He has since canceled his policy, effective August 22, 2022. A refund for unearned premium in the amount of $273.84 was issued via US Mail. Our records show the refund check was cashed on September 9, 2022.

  
  In summary, the difference in premium is reflective of our current rating plan and coverage options available. Mr. ******* canceled his policy, and a refund for unearned premium was issued and cashed. An additional refund is not able to be issued, as we must charge premium for coverage provided in accordance with our filed rating plan. Coverage was provided from December 22, 2021, through the cancellation effective date of August 22, 2022.

  
  If you require further assistance, please contact Customer Relations Coordinator, ***** ******** at ###-###-#### or by email at ***********************

  
  Sincerely,
  ****** *****
  Specialist; Customer Regulatory Solutions
  

  Customer Answer

  Date: 09/14/2022

  I understand that premium has gone up due to various reasons . My concern is , you never got my approval for the increased premium and assumed I was okay with it.

  Given the opportunity, I could have looked for another provider with lower rates at that time. Yes, just sending the premium due notice isn’t enough. There should be clear communication with action required.

  Regards,

  ***** *******

• Initial Complaint

  Date:08/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Trawick Travel Insurance, a subsidiary of Nationwide, for coverage on a river cruise in the Danube River. Included with this coverage for Covid 19 for trip interruption in case we tested positive while in Europe. Towards the end of the trip my husband tested positive and then subsequently I also tested positive later. We had coverage up to $150K for interruption, but the insurance co. decided it was not an interruption, but a delay. This coverage was only $1000. We incurred nearly $4000 for the stay for room and board on our 8 days being stuck in Budapest. If it wasn’t traumatic enough fearing the worst in a foreign country where you don’t speak the language. The insurance co. initially told me it was trip interruption and I did not learn it was considered a delay until I received the check 3 months later. I would like them to honor the claim in full as it was an interruption not just a delay.

  

  Business Response

  Date: 09/01/2022

  Thank you for your August 25, 2022, inquiry regarding the above insured regarding Mrs. ******** request for Trip Interruption benefits.

  The member filed a claim with the claims administrator, ************ ******* ****** ***** on May 10, 2022, and requested reimbursement of additional hotel expenses when her spouse was quarantined. The policy the member purchased provides Trip Interruption benefits – for specified losses – when an insured interrupts the trip due to a covered peril. In reviewing the policy, the expenses/losses that the member incurred fell under the Trip Delay coverage as the Trip Interruption coverage purchased by the member does not have coverage for additional hotel expenses due to quarantine. Therefore, two checks – totaling the Maximum Benefit Amount under Trip Delay or $1,000 per person – were approved on August 4, 2022. Unfortunately, as the hotel expenses incurred by the member are not reimbursable under the Trip Interruption coverage.

  
  We are sorry that our response could not be more favorable, however, we must adjudicate claims in accordance with the language of the plan purchased. If you have further questions regarding this matter, please contact me at ###-###-#### or at ***************************

  
  Sincerely,
  ******** ******
  One Nationwide Plaza, 5-04-108
  Columbus, OH 43215
  ******************
  

  Customer Answer

  Date: 09/01/2022

  I am rejecting this response because: their definition of delay versus interruption is indistinguishable in their policy and their actions. 
  
  
  
  Regards,
  
  
  ******** ******

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have good coverage on my golden retriever and they refuse to pay the claim. They keep making excuses and I have caught them in a lie about the claim paperwork not being legible despite 3 different submission methods

  Customer Answer

  Date: 08/15/2022

  It is an on line app, they have refused to give me a physical land address

  

  Business Response

  Date: 08/23/2022

  
  
  August 23, 2022
  
  
  ********* **********
  Better Business Bureau
  1169 Dublin Road
  Columbus, Ohio
  43215-1005
  
  
  DOI File #:                   ********
  Complainant Name:    ***** **********
  Insured Name:            ***** **********
  Inception Date:            July 2, 2020
  Policy #:                      *********
  Claim #:                       *************
  Company Name:        National Casualty Company 
  NAIC #:                       *****
  OCR Ref #:                 *******
  
  
  
  Dear Ms. **********:
  
  We are in receipt of
  your correspondence dated August 19, 2022 regarding the above referenced file.
  In her complaint, Ms. ********** is requesting coverage for the above
  referenced claim.
  
  Ms. ********** has the
  Whole Pet with Wellness Plan a $250.00 annual deductible for her dog Chole. We
  received claim ************* on July 6, 2022 for surgical repair of a cruciate
  injury. The claim was processed on July 7, 2022 without reimbursement as portions
  of the invoice submitted were not legible.
  
  Legible invoices were
  received on August 16, 2022. Claim ************* was reprocessed as eligible on
  August 17, 2022 with $4430.00 reimbursement issued after the deductible was
  applied.
  
  We’re happy to resolve
  this matter for our insured. If you require further assistance, please contact Tonisha
  Jordan, at ###-###-#### or by email at *********************.
  
  Sincerely,
  
  
  ******* ******
  Claims Director
  
  Enclosure(s)
  
  
  cc:

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My legally/properly parked vehicle (2017 Dodge Grand Caravan) was sideswiped by a school bus. Damage ran the entire length of the van from rear quarter panel, up the side door and to the drivers door panel. The bus company has insurance coverage through Harleysville Insurance (Nationwide Insurance). The Claim number is **********
  
  

  The other driver was deemed 100% at fault, and it was expected that my vehicle would be fully repaired at no expense to myself.
  
  After investigation by the repair agency it was determined that my vehicle is declared a "total loss". The settlement offer from the insurance company is approximately $3500 less than what it will cost to get an equivalent (same year, same make/model, same features) vehicle.

  I have provided details of the costs of several vehicles in my market that are equivalent to mine, and there is no attempt to remedy the issue. The CCC report that has been used references only base level vehicles as the starting point for their "calculations", it does not appear to attempt to match to the market prices of similarly equipped vehicles.

  
  
  I should not be expected to pay $3500 to replace my vehicle with a similar make/model/featured vehicle for an accident that I had no fault in. My vehicle was noted to be in above average (I'd claim excellent) condition by the repair organization as they developed the estimate to fix the damage to my van.
  

  

  Business Response

  Date: 08/24/2022

  We are in receipt of
  your correspondence dated August 19th, 2022, regarding the above
  noted file for **** *********. We appreciate the opportunity to review and
  address this concern.
  
  Nationwide utilized CCC
  Valuescope in accordance with industry standards to determine the actual cash
  value of Mr. *********’s vehicle. CCC located comparable vehicles within the
  area where the vehicle is garaged.

  Adjustments were made on these comparable
  vehicles for differences in mileage, condition, and options to reflect the loss
  vehicle more accurately. Additional information was presented by Mr. ********* on
  August 16th. A further adjustment was made on his valuation and a
  settlement was reached with him on August 19th.
  
  If you require further
  assistance, please contact ******* ******, at ###-###-#### or by email at **********************
  
  Sincerely,
  
  **** ***********
  Claims Compliance Specialist,
  Customer and Regulatory
  Solutions

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with Nationwide insurance July 17th. They have the adjusters report. They have acknowledge that it their responsibility to pay. Their company claims adjustor (**** ********) was supposed to reach out to me weeks ago. He has made no effort to contact me. I have left several messages for him. I have a reached out to his boss (******* ******-###-###-####), and left a couple messages on his phone. Their call center has left several respond in 24 hours messages with both of these individuals. It is now August 10th and I have still heard from no one about what my options are, or when I can expect to be paid. My damage vehicle is just sitting in my driveway, and I need to get this resolved. The claim # is *********. My name is ******* *****. My vehicle is a 2007 Chrysler PT Cruiser.

  

  Business Response

  Date: 08/23/2022

  This letter is in
  response to the inquiry filed with your office. We appreciate the opportunity
  to review the complaint and would like to address his concerns. Mr. *****
  states he hasn’t heard from anyone regarding his vehicle damages.
  
  This claim was reported
  on July 17, 2022, for an automobile accident. Nationwide spoke with Mr. *****
  on July 18, 2022, and advised we were investigating the claim. After the
  investigation was complete, we contacted Mr. ***** on July 21, 2022, and set up
  a rental and assigned an independent adjuster to inspect his vehicle.
  
  The vehicle was
  inspected on August 1, 2022, and we received the total loss estimate on August
  16, 2022. The adjuster spoke with Mr. ***** on August 19, 2022, to discuss the
  settlement. Mr. ***** stated he would sign the paperwork when he was back in
  town. Once received, we will process the payment for his vehicle.
  
  We
  acknowledge opportunities surrounding time service with the associate on this
  claim. We have provided the appropriate coaching and feedback to the handling
  associate.
  
  If you require further
  assistance, please contact **** *********, at ###-###-#### or by email at
  ************************ 
  
  Kind
  Regards,
  
   ***** *******
  Claims
  Compliance Specialist
  Customer
  and Regulatory Solutions
  

  Customer Answer

  Date: 08/29/2022

  When I filed this case the adjuster had not responded to me concerning resolution of the accident.  The accident was over four weeks old should have been resolved.  After filing this case and reaching out to Nationwide  Corporate, The adjustor reached out to me on Friday August 19th.  He told me the amount of the check I was to received and told me that there were some documents I needed to sign.  He told me he would he would email them to me either that day (Friday, August 19th), but no later than Monday August 22nd.  It is now Monday, August 29th, and I still have not received the email.  They have not sent the check.  They have not picked up the vehicle.  I contacted the corporate office this morning.  They were surprised  that the matter was not resolved and would try to get the matter resolved yet today.  I was told that someone would get back with me today.  As of 6PM no one has called or emailed me..  Thus the complaint is not resolved.
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 08/31/2022

  This letter is in
  response to the follow-up inquiry filed with your office. We appreciate the
  opportunity to review the complaint and would like to address his concerns. Mr.
  ***** states he had not received the paperwork to settle his total loss as of
  August 30, 2022.
  
  The Claim Adjuster
  emailed the total loss paperwork to Mr. ***** on August 30, 2022, and spoke
  with Mr. ***** today, August 31, 2022. The Claim Adjuster apologized for the
  delays and answered Mr. *****’s questions. Mr. ***** will return the signed
  documents and once received, we will process the payment and pick up his
  vehicle.
  
  We
  acknowledge opportunities surrounding time service with the associate on this
  claim. We have provided the appropriate coaching and feedback to the handling
  associate.
  
  If you require further
  assistance, please contact **** *********, at ###-###-#### or by email at
  ***********************.
  
  Kind
  Regards,
  
   ***** *******
  Claims
  Compliance Specialist
  Customer
  and Regulatory Solutions

  Customer Answer

  Date: 09/07/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have talked to individual about my policy being canceled. I was to be refunded 100.74 back. Now they are telling me that I owe them that money. I never renewed my policy with them cause I was out on FLMA. I would like for y’all to help me get the money back in hat they told me that was to be sent out. He name was ******

  

  Business Response

  Date: 08/25/2022

  Hello *****,
  
  I hope my email finds you and **** doing well today. I wanted to connect with you as the representative
  from Nationwide that was assigned to your BBB complaint. After reviewing your concern I think I have a
  solution that can work for you.
  
  From my understanding, you were not working during the time your policy was up for renewal and you
  have ****** pet insurance plan provided through your employer. During the time of renewal, you were
  not intending to renew your policy for next year but were unable to contact us due to your FMLA leave.
  Now normally, in order to cancel a pet insurance policy with us, you would have to contact Nationwide
  directly. However given your circumstances, we would be willing to cancel your renewal as of the
  renewal start date and then provide you with the refund of $100.74 that was collected after 1/1/22. In
  order to accommodate this, we would require some type of proof/confirmation that you were on FMLA
  as stated in your complaint. You can email this documentation directly back to me and once I receive it
  will process your refund.
  
  I hope this is a satisfactory solution for you but if not please let me know. I will be out of the office
  beginning tomorrow 8/26 through Monday 8/29 but will process this for you as soon as I return.
  
  All my best,
  
  Thank you,
  
  *****

  

  Business Response

  Date: 08/31/2022

  I received a response back from this member last Thursday
  and we have agreed to provide her with the refund she was requesting. I have
  processed her refund and responded back to her email with the outcome. This
  case can be marked as complete.
  
  If you need anything else from me please let me know! Thank
  you!
  
  * *****

  Regards,

  ****** ****

  Customer Relations Coordinator

   

  Customer Answer

  Date: 09/16/2022

  
  Yes I have received my refund. Thanks for your help without y’all I would not have received it. 
  

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident on teeth in a restaurant. The insurance representative was *********** ******* from NationaWide.
  
  The insurance company asked me to submit all the receipts of the treatments. Due to COVID-19, some of the check and treatment had some delay. I asked them about the due date and submitted some of the receipts and submitted another receipt later.
  
  But the representative *********** ******* from NationaWide had a very slow response and when he responded, he did not reply about the due date. And then after the due date, he responded me that the due date for the insurance claim was passed, and would not give me any payment for all the treatments I had due to the teeth accident in the restaurant they insured.
  
  The representative *********** ******* from NationaWide did bad job on responding the customers and also had misleading during the claim process. It is the most unprofessional insurance company I have ever met.

  

  Business Response

  Date: 07/29/2022

  ********************
  We are in receipt of your correspondence regarding the above-noted file.

  We received a claim for an alleged injury to Mr. ** that occurred on October 12, 2018. A review of this file indicates numerous requests for dental records and dental treatment expenses. No dental treatment costs were ever provided for our investigation. As a result, this file was closed due to a three-year statute of limitation in Michigan.

  
  We contacted Mr. ** on July 28, 2022, to discuss his concerns related to this claim and gather additional information regarding his injury. At this time, we have come to an amicable resolution on this file.

  
  We appreciate the opportunity to address your concerns. We take customer service very seriously and continuously strive to improve our service.

  
  If you require further assistance, please contact our Customer Relations Coordinator, ****** ********, at ###-###-#### or by email at ***********************

  
  Sincerely,
  
  ****** ******
  Compliance Specialist
  Commercial Lines Value Chain Operations