Reviews
This profile includes reviews for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 346 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTodd B
Date: 07/08/2025
5 starsTodd B
Date: 07/08/2025
We had a hail claim August 2023 under our homeowners insurance. We owned our home so the payment came direct to us. They gave us a prompt and surprisingly fair settlement. Fast forward almost two years and we finally got our roof repaired. We wanted to wait and get through at least another hail season before replacing it. Not surprisingly, two years later the cost came in higher than the original estimates. Nationwide reopened our claim for us and reimbursed us the extra cost and the original depreciation deduction. I don't even have Nationwide anymore, but plan on going back at our next renewal.
Nationwide
Date: 07/09/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromChristina C
Date: 06/26/2025
1 starChristina C
Date: 06/26/2025
I have been a loyal customer to Nationwide insurance for 28 years for home owners insurance. I have never filed an insurance claim and recently received a letter saying they needed to update their records and they needed to do an inspection. The next thing I heard from them was a cancelation notice saying they would not be renewing my policy. Roughly 6 months ago I updated my phone number with them. However when I called to inquire on the cancelation notice they said it was because they could not access the home for an inspection. When I asked for further details they tried to give me a run around about maybe I live in a gated community or have a fence where they could not get to the house to inspect it. I work from home and have an alarm system so if someone did attempt to pull up I would have greeted them at the driveway and walked them through for an inspection so when I told them I could prove with video footage no one even pulled up to my home they then claimed they could not reach me via phone to set up a time. The phone numbers they claimed to have on file were not my numbers nor had they been my phone number in 28 years of coverage and as I mentioned above I had recently updated my phone number with them. I also pointed out that they have my home address which is where I received both notices and how they have always communicated with me and they could have mailed a letter stating they wanted to set up a time for the inspection and could not reach me. Also I know of 7 other homeowners that had the same or similar experience in the Randolph County area over the past year. I would not recommend this company to anyone as they are not reliable and are willing to just cancel a long-standing client when I have never filed a claim or been late on a single payment. I would leave zero stars if that was an option.Nationwide
Date: 06/27/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromJonathan D
Date: 06/24/2025
1 starJonathan D
Date: 06/24/2025
In the last two years our homeowners insurance has almost tripled in price. For absolutely no reason whatsoever on our part. We pay on time each year for the entire year and we have not made any claims. I understand inflation is the reason for consumer price increases but this is getting ridiculous. I will be switching to a different insurance company as soon as possible. We cannot afford these rates anymore. Signed Dissatisfied in *********Nationwide
Date: 06/25/2025
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.Review fromRAUL T
Date: 06/23/2025
1 starRAUL T
Date: 06/23/2025
Extremely Disappointed with Nationwide Homeowners Insurance 0/10 I am deeply dissatisfied with my experience with Nationwide Homeowners Insurance. I filed a claim for storm and wind damage to my home in ********** on May 7, 2025, and as of June 23, 2025, there has been no resolution or clear communication on the next steps.Despite assurances from my assigned adjuster (his name is *****)who claimed the matter would be resolved last weekthere has been no follow-through. Unfortunately, this has not only caused significant delays but has also eroded any trust I had in their process. I have no indication of when, or even if, my claim will be completedwhether it's another month, two, or a year from now remains unclear.Given the lack of responsiveness, transparency, and professionalism I've encountered, I would strongly advise others to reconsider before choosing Nationwide for homeowners insurance.Rating: 0 out of 10.Nationwide
Date: 06/24/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromEmilia R
Date: 06/21/2025
1 starEmilia R
Date: 06/21/2025
I have gotten pet policy through my employer pay quiet a bit money for my pet insurance when I enrolled I received a spread sheet of what I would be getting per visit and vaccines and to come to find out that my dog wasnt even enrolled in the wellness plan so upset because this whole time I was in the impression she was covered .Nationwide
Date: 06/23/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide,the appropriate Nationwide Business Unit will be engaged to address your concerns.Nationwide
Date: 06/25/2025
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.Review fromRandi S
Date: 06/09/2025
1 starRandi S
Date: 06/09/2025
*** had a pet insurance policy with this company since my dog was a puppy in early 2021, always paying the full premium upfront annually. Without warning, her most recent policy lapsednot because of missed payments or negligence on my part, but because I received only one renewal notice by regular mail and nothing via ******** someone who travels frequently, relying solely on physical mail for time-sensitive, critical coverage information in 2025 is completely unacceptable. This lapse in communication is not just outdatedits negligent.I raised the issue with customer service and multiple supervisors, explaining the situation clearly. Despite this, no effort was made to correct or reinstate the policy. Ive since emailed the CEO of Nationwide Pet Insurance three timesand have yet to receive any acknowledgment, let alone a *********** appalled by the lack of accountability and basic customer service from a ********************** that markets itself as protecting our beloved pets. This is not just bad serviceits a failure of duty.Nationwide
Date: 06/11/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromMae W
Date: 06/06/2025
1 starMae W
Date: 06/06/2025
Ive been a loyal Nationwide customer for over 20 years with a spotless payment history. Unfortunately, I recently experienced a disappointing and avoidable lapse in coverage that completely undermined the trust I had in this ************************* policy was canceled on May 22 with no warning, no email, no mailed notice nothing. I only learned of the cancellation days later, when I proactively reached out through my broker. I was still receiving billing communications from Nationwide that indicated my account was in good standing, which added to the confusion.After decades of responsible customer behavior, this lack of transparency and communication was incredibly frustrating and frankly, risky. A lapse in auto insurance is not a small issue, and Nationwide failed to provide the basic communication expected of a reputable provider.I hope this feedback prompts Nationwide to take a closer look at how they notify long-time customers about important policy status changes. Im sharing this experience not only to express my frustration, but to warn others: in todays insurance landscape, loyalty no longer guarantees care or consideration. Long-term customers can still be left in the dark, and its important to stay vigilant even with companies youve trusted for years.Nationwide
Date: 06/09/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromMonique J
Date: 06/05/2025
1 starMonique J
Date: 06/05/2025
Absolutely the worst pet insurance experience Ive ever had.Nationwide Pet Insurance has proven to be an enormous waste of time, energy, and money. Ive been working on the same claim issue since Januaryits now ******* despite over five separate phone calls, I still dont have a resolution. Every time I call, Im given a different answer, and Im left with more confusion and zero accountability from their representatives.The lack of consistency and transparency is unacceptable. They refused to cover an injection given to my French Bulldog simply because they assumed it was for allergieseven though the vet never gave an allergy diagnosis. The vet was trying to address excessive licking, which can stem from multiple causes, but Nationwide jumped to conclusions to deny the claim. Instead of evaluating each case based on the individual pets actual medical record, they seem to rely on blanket assumptions about certain breeds. Its lazy, unfair, and reeks of cost-cutting at the expense of pet health.For what Ive paid into this policy, I could have easily covered the vet bills myself without all this stress, frustration, and wasted time. Their coverage feels more like a trap than a benefit.Bottom line: Do not waste your money. Nationwide does not stand by their product, does not respect their customers, and clearly lacks the systems or values to provide the service they promise. If I could give zero stars, I would.Nationwide
Date: 06/09/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromSam H
Date: 06/04/2025
1 starSam H
Date: 06/04/2025
Useless insurance company at all levels dont use them at any costNationwide
Date: 06/05/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromDean A
Date: 06/03/2025
1 starDean A
Date: 06/03/2025
I have their Pet Insurance. It is quite expensive. Somehow, I wound up with a policy that pays nothing for the neuter operation, which is very expensive. I knew I was going to have that procedure. I was talked into a policy to "keep the cost down" that did not include that coverage without that being explained to me. I thought I had purchased a policy where they pay half of everything, period. Apparently not. I will be complaining to the insurance regulators since calling Nationwide has been a waste of time.Nationwide
Date: 06/04/2025
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.