Business Profile

Lingerie

Victoria's Secret

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Victoria's Secret's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

423 total complaints in the last 3 years.
160 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the store on 2/13 and purchased a few items. They didn't have my size in some items so I went home and purchased 2 additional items online. My order should have been here yesterday (I did pay shipping). When I go to track it, it went from being 45 minutes away from my home in Texas back to Washington. This is LITERALLY the third time this has happened to me when I have ordered from them. I like their products, but I do hold them responsible for not using a different shipping provider. Two other time I ordered from them I paid for two day shipping which was much more expensive, but ironically the items arrived in the time they were supposed to. I went straight to BBB this time because in the past, the customer service has been awful and they will just end up blaming the shipping carrier.
Business Response
Date: 03/02/2023
Victoria's Secret has attempted to engage with the consumer via phone with no success. Victoria's Secret shared the customers feedback and issued a credit for the shipping charges. You may consider this closed.
Customer Answer
Date: 03/02/2023
I accept the business's response to resolve this complaint.
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several items were purchased from the online store with order number ********** on January 26, 2023. The items were supposedly shipped on the same day, January 26, 2023, and delivered on January 30, 2023. I never received the package, even though UPS allegedly delivered it without requiring a signature. It has been difficult for me to reach out to someone online. Due to elapsed time since purchasing, I probably want a refund as I already visited the Victoria's Secret Store at 2025 Festival Plaza Dr. L100, Las Vegas, NV 89145, and purchased the needed items. Because I have already purchased the items and have been unable to reach a live employee on chat, I am interested in getting a full refund and am seeking BBB's assistance in reaching you. Attached are emails that support my claim. The $282.85 for the missing package needs to be refunded.
Business Response
Date: 02/22/2023
Victoria's Secret has engaged with the consumer to share that we have processed a refund for her online purchase, that will reflect back into her account in 3-5 business days. You may consider this matter closed.
Customer Answer
Date: 03/03/2023
I accept the business's response to resolve this complaint.
Initial Complaint
Date:02/14/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up in 2022 for the email list where I was promised I would be emailed a 15% off promo in exchange for a future purchase. I have been waiting to place my next order until that arrived… for months now. However it never had. I contacted customer support where I explained that I had a $100 gift card to use and I never received my promo code. All I wanted was an email with the promo code so that I could place an order at my discretion. The rep explained over and over that all she could do was have me place the order (which was $119) and that would show pending for 3-5 business days and she wanted me to place the order through her…meaning I would have to spend under $100 to use my gift card or have to pay extra on top until the discount was applied. It was advertised that I would receive a 15 % promo code to my email that I provided the company and I have received about a hundred advertisements, but not what I was promised. I asked to speak to supervisor three times and was denied and told I couldn’t be helped over chat. This is completely unacceptable to have customers sign up for your mailing list by enticing them with discounts they never get. I will not be shopping with Victoria secret or pink again until this is resolved.
Business Response
Date: 02/16/2023
Victoria's Secret attempted to engage with the consumer via phone with no success on 2/14. Victoria's Secret issued a 20% off coupon to the consumers email address, the coupon is valid through 2023. You may consider this issue resolved.
Customer Answer
Date: 02/24/2023
The consumer indicated by phone that the business resolved their complaint.
Initial Complaint
Date:02/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Order **********
I made some purchases online
Received with receipt.
After some time I went to the local store to return some of the purchases as per the instruction on the receipt.
But the store assistance said they won’t refund me my money as their policies been changed and they can only give me store gift card for the amount of refund, basically forcing me to still spent all those money on their products
On the back side of the receipt in the Returns & Exchanges policy it said below without any time frame (also pictures of the receipts are attached):
“Simply take this packing slip or your order confirmation email and your items with you to your nearest store (U.S. and U.S. Territo find your nearest store location, instructions for returning by mail, or to view additional return & exchange information, please visit CustomerService.VictoriasSecret.com.”

It’s illegal to refuse my refund for the returned items. I need my money back and not in store gift card.
Business Response
Date: 02/12/2023
Victoria's Secret has attempted to reach out to the customer several times to resolve with no response.
Customer Answer
Date: 02/21/2023
Hello
I am forwarding you email communication
Please don’t close dispute yet as I did not receive refund

Thank you and Best regards
Iryna Slizhova
Business Response
Date: 02/22/2023
Victoria's Secret acknowledges the consumer was not happy with a gift card refund. Victoria's Secret has devalued the gift card and requested a credit back to the credit card. This process can take up to 15 days to post. Due to the timing to resolve this complaint, we are considering this closed. If the consumer does not see the credit within 15 days, we would ask to reach out to Victoria's Secret customer care for additional support.
Initial Complaint
Date:02/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a Victoria's Secret order online (Order **********). An return was initiated on Victoria's Secret's website on 12/26/2022. I shipped the package via USPS on 12/28/2022. I have not received a refund for the return. I contacted customer service via live chat on their website and they claim they cannot access the tracking number for the return and cannot help me with my issue.

Since I initiated the return on Victoria's Secret's website and received a return shipping label directly from them, Victoria's Secret should be able to access this information to view the tracking status and issue me a refund.

These are the items from order ********** that were returned:

Modal Terry Hooded Long Robe
********
Color 5PAO Tornado
Size M/L
Qty 1

Glow Waffle Henley Jogger Set
********
Color 30P1 Purple
Size MLong
Qty 1

Modal Long Pajama Set
********
Color 2Y3B Deepest Green
Size MLong
Qty 1

Puffer Tote
********
Color 971W Teal
Size One Size
Qty 1
Business Response
Date: 02/10/2023
Victoria's Secret corresponded with the customer on 2/7 via email and issued a credit back to original form of payment. You may consider this concern closed.
Initial Complaint
Date:02/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did get poked.

Hi I was store shopping and found on two bras there was a circle with pin metal detector and it left indentation and ripped my clothes as such can I have my money or voucher

I bought three bras and two had metal sector with pin and heads indented on them and as on nipple area the fabric skin was pulled each bra was valued at 49.95 so I want a corporate check because each bra was somehow indented or stripped and it was handpicked by csr in store I front of manager and handed to me smoothly as to not make as statement as much as I came home with a pin three inches long sticking out of two of them with metal detector head which means stickers missed it as much as she did and manager as did took here peace out of metal detector as it never beeped in the place express of Michigan avenue you! I’m asking for a check to be mailed for $150.00 to ***** **** **** * ******* *** ***** *** ******* ******** *****

I foremost want a corporate check because it may be a month before my favorite style comes into color avail so then if you wanted to replace these I’d say in another style color red brown and pink. And I’m a federal emergency manager so I would like to say recheck your clothing on Michigan avenue
Business Response
Date: 02/07/2023
Victoria's Secret has engaged with the consumer regarding their concern. Victoria's Secret has resolved this concern fully by issuing a credit back to credit card. This matter has been closed.
Customer Answer
Date: 02/07/2023
I am rejecting this response because: I have Varo and money on refunds comes back immediately and even though they said they refunded me I have no proof of that and in three days if money isn’t returned they still need to do a corporate check although I wish it went straight to account as assured promises
Initial Complaint
Date:02/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23rd 2022 I purchased some items for my fiancé Christmas gifts. On January 14th 2023 I went back to return some items that didn’t fit. I had my receipt and I was still turned away because they needed the card I used to pay. I could not find the card I used to pay. After doing some research of my own it turns out Apple Pay changes the card number to one of their own, so I went back on February 2nd to explain my case and I was turned away again because it had been past the 30 day mark. I asked to at least give me store credit or let me exchange the items, the manager was nice enough to agree so picked different items but when the manager tried to do an exchange she said the register would accept an exchange and that she was really sorry but she couldn’t help because it was out of her control.
I’m uploading the receipts and also the one that showed there is nothing that can be done
Business Response
Date: 02/10/2023
Victoria's Secret successfully engaged with the consumer on 2/9. Victoria's Secret issued a full credit back to credit card for return. You may consider this concern closed.
Customer Answer
Date: 02/24/2023
I accept the business's response to resolve this complaint.
Initial Complaint
Date:01/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a Christmas gift and was compensated with a gift card. Victoria’s Secret was offering 20% off purchases $125 and more. I spent the required amount, and applied the offer. I went to pay for my purchase, and the offer kept being removed from my cart when I typed in my gift card information. The website stated that my total fell below the requirements. The gift card is equivalent to cash, since that is the method in which my return was compensated back to me, but was being treated as a promotional value. I filled out the survey after checking out, and have yet to receive a response.
Business Response
Date: 02/02/2023
Victoria's Secret engaged with the consumer on 2/1/2023. Victoria's Secret was able to apply to gift card for the customer. This issue has been fully resolved.
Customer Answer
Date: 02/02/2023
I accept the business's response to resolve this complaint.
Initial Complaint
Date:01/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 10/30/22 and returned the items on January 20th, 2023.
According to your website: *Extended Holiday Return Policy: Purchases made from 10/15/22 - 12/24/22 have until 1/23/23 to return.

However today I received an email stating the return (R003234153) was not within the return window and I got a gift card for the return instead of it being processed back to my credit card.

I have photos of my label, and tracking information showing my return was in USPS possession by 1/20/23.

My return was sent back before the return due date. If you can void the gift card and return the $37.71 to my credit card please as it should’ve been refunded to my credit card as I returned my items within the return window.

I contacted customer service and they told me they can’t help me. I even tried to speak with a supervisor and had no luck. It’s very frustrating and bad customer service when I have proof my return was sent before the due date.

Please see photos attached of tracking info & label.
Business Response
Date: 02/02/2023
Victoria's Secret engaged with the consumer on 2/1/23. Victoria's Secret has issued a resolution by refunding the return in the form of a check. This has been fully resolved.
Customer Answer
Date: 02/06/2023
I accept the business's response to resolve this complaint.
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order Jan. 8, 2023
Order Total $95.66 Order Type
Internet Order. It was a huge sale, I purchased four swimsuit bottoms and four matching swimsuit tops total of four swimsuit. I have the tracking number. I placed another order that same day and received it on time. When this order did not come I called Victoria’s Secret to let them know that my package had been shipped out I paid for shipping so I paid for two services and that it hadn’t been scanned since January 17 and I was wondering where my package that I had purchased and paid for a delivery service was. **** the representative stated she was a senior customer service rep when I asked her to help me with this issue she was really quick to just wanna give me a refund. Seems to be how they handle things there I’ve seen this before. Beans my purchase was $100 all the things that I got were on sale they were no longer available for them to resend my order as well I asked **** to do. She said the last three things weren’t even available to send beans they were all clearance items and she’d be happy to go over clearance items to see if we could find something else but let me know there is nothing in my size as everything has been sold out this was three weeks ago when I purchased them they did have them in stock they did ship my order out someone stole it and the process and **** told me they have insurance for that so I said good with the insurance being you can’t replace my order I would like you to help me find 4 swim suits tops and matching bottoms that I like and the insurance can pay for it and I requested that they could also refund my money too for the inconvenience. I have been waiting three weeks for this to come. She laughed at me and told me that I was being ridiculous customer that I was asking her to do something that she could not do but she would gladly refund my money and I told her no she did not have the right to use my credit card for any purposes I requested for her to not do anything with my credit card because I did not approve of it and if she did that would be fraud. I told her that I was willing to find a positive resolution that I could be flexible with size but it wasn’t my fault that everything that was on sale is now sold out and because of their mistake I thought that they can help me make this right. For the 10th time she said I’m just gonna refund your card that she cannot do anything to help me until she does that and offered a 20% off my next order. I was furious and said I am not ordering with you again if this is not fixed. I again told her no I wanted four swimsuits and I asked for a managers contact number and she said that she cannot give me one. She then told me that I was getting personal and I told her I was not that I thought that she was and then she had my address all my information that I was concerned with her rude comments so again asked her for a manager and she denied me that. She said she was a senior customer service rep and that she would be the one who could help me but yet after an hour on the phone with her which was recorded I told her that also there was no resolution. I’ve had someone steal my package it was shipped and then not honor it in the event that someone did purchase some items my card was charged three weeks ago even paid for shipping and someone stole my items and they will not help me locate them. I would like my order filled and not my money back and as a business they should be obligated to do something besides give me my money back after someone stealing my product NO I want what I paid for I got a good deal and was excited it was my birthday I told the lady how I couldn’t wait to get the swimsuits and she didn’t care it’s as if she wanted to hang up on me.
Business Response
Date: 01/27/2023
Hello ******,

Thank you for taking the time to make us aware of your concerns with your recent
order. Your Better Business Bureau complaint has been forwarded to my attention
so I may personally address your concerns.

I’m
so sorry that your order didn’t arrive. I see that your order was shipped via DHL
and was expected to arrive on January 20, 2023. Tracking information obtained
from the carrier shows that your package is still “in transit”.

I
have processed a replacement for the Essential Halter Top and Cheeky String
Bikini Bottom. I regret the remaining items on your order are no longer
available. A refund in the amount of $76.52 will be issued to your original
method of payment. Reference order #**********.

Please
allow 3 to 5 business days (up to 30 days for internationally-issued cards) for
processing, and 1 to 2 billing cycles for the credit to show on your statement.

I
am very sorry that you did not have a good experience when you contacted our
Customer Care team. When customers choose to shop with Victoria's Secret, we
want them to have a wonderful experience, each and every time. I have
personally shared your comments and appreciate you bringing your
experience to our attention. As an invitation to shop with again, I am sending
you an eGift card in the amount of $40. You should receive this eGift card in
your email within 1 to 2 hours.

It
can be used on your next online or U.S. store purchase. It will never expire or
devalue.

******,
I hope I was able to resolve your concerns today. Thank you for shopping with
Victoria’s Secret.

Order
#********** and #**********

Case
#********

Sincerely
yours,

*** *.
Customer Care Specialist
Victoria’s Secret
Customer Answer
Date: 01/27/2023
First of all I wanna be clear I do not authorize this business or any other to use my credit cards for credit nor charge unless I authorize it. I do not give permission for use of my credit card at all for this business.
I am rejecting this response because: I ordered 4 separate matching swimsuits. 4 tops and 4 bottoms. 3 of the 8 pieces are not available a month later when I ordeeed they were I paid for them and paid for shipping and it was sent. 3 of the eight pieces are all separate patterns ruining 3 of four swimsuits. What am I gonna do with just a top or bottom with no matching top bottom. bottom x 3 of four swimsuits ordered and it was sent even paid for shipping. 1 matching swim suit and you wanna just credit me for what has been stolen from me.
Business Response
Date: 01/31/2023
January
31, 2023

****** Leets
1614 McKinnon Dr
Oak Harbor, WA 98277

Re: BBB Complaint #18900113

Hello ******,

Thank
you for your reply. I am very sorry for the disappointment this matter has
caused.

I
understand you were hoping to receive a replacement on your entire order.
Unfortunately, several items were sold out and no longer available. As a
result, we were unable to replace all four swimsuits.

We
processed a replacement for the in-stock Essential Halter Top and Cheeky String
Bikini Bottom, in color 5JQS, Palm. Please be assured there was no charge for
this new shipment. We shipped your package via USPS. It will arrive no later
than the end of the day on February 7, 2023.

A
refund in the amount of $76.52 was issued to your original method of payment
for the remaining items in your order. I have also issued a refund in the
amount of $8.71 for the shipping and handling. Please allow 3 to 5 business
days (up to 30 days for internationally-issued cards) for processing, and 1 to
2 billing cycles for the credit to show on your statement.

******,
thank you for shopping with Victoria’s Secret.

Order
#********** and #**********

Case
#********

Sincerely
yours,

*** *.
Customer Care Specialist
Victoria’s Secret

Elb_leets
_rebuttal_BBB_013123
Customer Answer
Date: 02/01/2023
I am rejecting this response because: You offered me this and I said no do not refund my order do not cancel it until you have a regulation that’s reasonable. I was very clear in do not use my credit card! They didn’t until BBB got involved then they felt they could do what they wanted they didn’t wait for me to except it. They have a habit of doing this to customers. When I ordered they were all in stock my order made it to Sumner Washington which is the state I live in at that point my stuff was stolen maybe because it has a big Victoria secrets bag that everybody can see what’s in there I don’t know not my problem. The problem is I paid for four tops swimsuit and four bottoms that matched swimsuit they took it upon themselves to use my credit card even though I told them do not that it would be considered fraud they did not wait to make a reasonable offer to me and they still have not made a reasonable offer to me. When I first called I was very nice I have the conversation recorded you could hear me asking for a reasonable resolution and telling them since they had insurance from the shipping company I paid for shipping that was for a servive they have a business number . I also purchased merchandise from Victoria’s Secret that was for bikini tops and for bikini bottom‘s that matched I told them that means they didn’t have anything left that a good resolution would be to let me pick out four matching tops with bottoms and their insurance can cover the cost but they said that was not reasonable instead they did what I asked him not to and I told him that I would call the police if they use my credit card and they did they returned my item I didn’t return it they went to my account and fried me there returned my items canceled my order and then re-ordered for me that same day on January 27 using my credit card to pay for that re-order I never did that that is illegal and fraud to use somebody’s credit card and I would like that turned in. I wrote this BBB complaint before they use my credit card so they only use my credit card after contacting BBB I had told them they do not have the right to cancel my order or to return it that I wanted to resolution first and then we could move forward. Victoria secrets is frightening people and making choices and really needs to be held accountable for their actions at this point not only do I want my four swimsuits I want my money back when I told them they could refund my credit card they can’t decide what they’re gonna order for me and then charge my credit card I would not have ordered that swimsuit by itself and paid for it that was my least favorite one I only got it because it was on sale and I was getting other ones I would not have made that one purchase they did not allow me to use my account someone is Friday me signing into my account and using my credit card. I do not except this way of doing business but they have already used my credit card to do it. What now? Can I file police report on them going into my account and canceling my order and recording on Jan 27, 2023. Can I file a complaint on this business says license number along with the third-party services of delivery that I paid for initially just because they credited back to my account does not mean that I did not order and it was on its way made it to my state is not my fault and month later they do not have these to give me back and I told them this at the very beginning before I called you and at least **** and customer service did not use my credit card as I asked her not to and she was aware I was recording the conversation so why the people that you’re working with contacted them they did what I asked them not to do. I am do a fair resolution I want to hold both of these businesses accountable for bad business practice in Victoria secrets for using my credit card without authorization to return merchandise and then to re-order for me that is Against the law can you assist me with filing police charges for credit card fraud. When I initially called I asked for a manager to help get this resolved and they told me that there was none and they offered me a 20% off coupon and to refund my order and I said no do not refund my order you do not have the right to use my credit card I was talking to **** she is a customer service support senior rep, can we get someone besides customer service involved like a regional manager I do not feel the customer service line, I would like a manager to look at this not just someone in the customer service department that I feel is making things worse now my credit card has been used and people are getting into my account canceling my orders when I ask them specifically not to use my credit card when I told them not to that it would be considered fraud they did it anyways! I’m gonna see about making a non-urgent police report today I have all the transactions even though they had erased the original tracking I have pictures of everything. They went and canceled the order which changed everything that I can see from previously and that is not OK we are in the middle of an investigation for them to just go ahead and decide what they’re going to do while I’m waiting to hear back from you guys that’s not OK that’s bad.I am looking at comments made on their ads and I am not the only one they do this to. I clearly want to press charges and I also want to write a written complaint on both of these business licenses for Victoria’s Secret and for the delivery service. I did not cancel and reorder, I did not authorize matter of fact I advised them that I paid for it there for it was my purchase a month ago. It came to my home state Sumner Washington and someone stole I don’t know maybe they saw the big VS and knew it be good to take. They hired someone while stole my swimsuits and I want them replaced and if not available I should be able ti pick any 4 matching valine tops that I would like.
By them canceling the order they destroyed the evidence of this complaint and that in itself is wrong that I took pictures please see the attached, just by their actions of using my card and destroying evidence during a BBB investigation that’s active shows how reckless they are they just do what they want they don’t consider the person who purchased and in my opinion don’t respect the BBB process by just doing it and not waiting because I did not agree that is not a reasonable solution nor is it fair. I feel it’s gotten worse now that VS is using my credit card and just ordering at their will using my identity and account along with credit card. I am needing to change my card number now my information has been compromised and my account has unauthorized usage. This has gotten worse and worse this business is reckless with my card information making my information useable from an employee that works for them. They also have my address and phone number. I’m really scared for my bank account.

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Victoria's Secret is NOT a BBB Accredited Business.