New Car Dealers
Lindsay AcuraComplaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
'****** ******' via Dispute Resolution - Shared Inbox<**********************************************************************************************>
Apr 22, 2025, 1:55 AM (1 day ago)todisputeresolutionehicles behind me to believe Im brake-checking them, creating a safety risk.This isnt just a faulty batteryits a broader systemic issue that should have been identified if the inspection was legitimate. Ive provided photos, text message proof, service paperwork, and dates that verify the issues began immediately. Im a ********* veteran and first-time buyer who simply expected transparency and safety.Dear BBB Dispute Resolution Team,
Im writing to submit additional supporting materials for my open complaint against Lindsay Acura (Complaint ID: *********.
- Unanswered Email to Ms. ***** Ive attached a copy of my email that was sent to Ms. ***** at Lindsay Acura. Despite the seriousness of the issue, I received no response or follow-up.
- Video of Battery Smoking Ive included a video link below showing the car battery smoking shortly after purchase. This incident occurred before the first payment was even due and while the vehicle was still under temporary tags. I believe this strongly supports my claim of being sold an unsafe vehicle despite the dealerships 120-point inspection guarantee.
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d/ 1n09zt8oKyywyj8OA9XqBumlyhVtqF aev/view?usp=drivesdk ******************************
d/ 1Bft76MPEfT7udd6dosli3FtQmOypF oBl/view?usp=drivesdk ******************************
d/ 1fkJFafcDNIz02o5RwMV3X1U4WgZxo ixM/view?usp=drivesdk ******************************
d/1FPL3bw1W3VeOiaho_ EGY1w3Z36npWAkr/view?usp= drivesdk ******************************d/1CMMsjqoIFG7zgk_ckrr-cYXV- ApMHw2S/view?usp=drivesdk ******************************
d/ 181KeaI08QyOnvZkIEDuIPs5JCtoQq M6G/view?usp=drivesdk ******************************
d/1zrFE2mluZkyZh_ Bk5n2rvH0xoernxygo/view?usp= drivesdk ******************************
d/1zrFE2mluZkyZh_ Bk5n2rvH0xoernxygo/view?usp= drivesdk ******************************
d/ 1RBwEzfNxJpNs6tR8y2JJzfWHzFgiA HGS/view?usp=drivesdk ******************************d/ 14w0zuDb4qaFG6j4nMqS6YwFk7QFpX 5Qx/view?usp=drivesdk Business Response
Date: 04/24/2025
The customer purchased the vehicle at 208,000+miles "as-is" with no warranty. As a one time goodwill gesture, the service department replaced the battery with a new one at no cost to the customer. Our office is happy to provide the as-is agreement signed by the customer at the time of purchase. Thank you.Customer Answer
Date: 04/24/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23226335Thank you for the response
I am rejecting this response because:
While I understand the vehicle was sold as-is, my complaint is not about general wear and tear but about serious undisclosed safety issues that surfaced immediately after purchase, including [insert key issues electrical failure, brake lights, alternator, etc.].
These concerns pose a significant safety risk and could not have occurred without pre-existing conditions. I believe the dealership had an obligation to disclose any major safety issues, especially considering the inspection and preparation claims made during the sale.
Additionally, I would like to clarify that the battery replacement does not resolve the core concerns, which were active at the time of purchase, regardless of the as-is label. I respectfully request that Lindsay ***** take further steps to resolve this matter fairly and transparently.
Regards,
****** ******Business Response
Date: 05/06/2025
The dealership is at an impasse and stands by the as-is purchaseBusiness Response
Date: 05/06/2025
5.6.2025 KG While on public phones ******** ******** called to say they stand by their earlier response that this was an as is purchase.Customer Answer
Date: 05/12/2025
'****** ******' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
Tue, May 6, 4:24 PM (6 days ago)
to disputeresolution
Dear ************ BBB Resolution Team,
Im writing to formally dispute the closure of my complaint, case number ********, regarding Lindsay Acura. According to your response, the case was closed because the business addressed the issues, and I supposedly did not respond or indicate dissatisfaction. That is not accurate.
I did respond and clearly outlined several serious safety violations and concerns that Lindsay Acura failed to address. The dealership only replied with a generic statement about the car being sold with high mileage and no warranty. They completely ignored:
Multiple electrical issues, including a boiling, smoking battery
An unresolved low tire pressure warning and malfunctioning spare key
Brake and alternator system alerts that appeared shortly after sale
The fact that I was sold a vehicle that passed a 120-point inspection but had immediate and hazardous mechanical failures
These are not cosmetic complaintsthese are critical safety concerns that the dealership did not resolve and should not be dismissed simply because the vehicle had over ******* miles. Safety should never be negotiable, regardless of mileage or warranty status.
I respectfully request that this case be reopened or at least properly updated to reflect the full scope of the complaint and my response. It is misleading and unjust to say the business addressed my issues when the actual mechanical dangers were never acknowledged, let alone resolved.
Please confirm receipt of this message and let me know the next step.
Sincerely,
****** ******Initial Complaint
Date:04/24/2024
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
complaint id 21622663,attn:trezon dancy, we rejected the lindsey "s response because it is the same they told on intial repuest to return car or fix it, and they said we got warranty but upon calling warranty servicer were informed that it os not covered under warrantywasn't an option. I then spoke to Bill who said also that wasn’t an option, and he was very condescending. The car has been in the shop twice to have the car diagnosed. The first time they said that everything was okay. The second time they said that I could take it to a Mercedes Benz mechanic. I sent **** the General Manager a copy of the estimate via email. He said he needed to talk to his boss. He called my husband and said they would only cover half of the estimate which was 2892.72 for a transmission control unit. The estimate was also for an instrument cluster assembly for 3036.26. Total 5928.98. The issue regarding the car had to happen prior to us purchasing the car. Lindsay is definitely liable for selling a faulty vehicle. It’s hard to believe that they were clueless regarding the mechanical and electrical issues.Business Response
Date: 05/09/2024
Customer did purchase an extended warranty. The dealership will stand on the offer to cover half of the repair mentioned in the initial complaint.Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car, a Lincoln Continental in June 2022 with a warranty. I noticed my car had trouble staring up. I had took my car in for a service, and they told me that everything with my car was perfectly fine. Even after the service I noticed that my car still had touble starting up.
In April of 2023 ( 10 months after I had purchased the car) my car did not turn over. I had my car towed to Lindsay , then had it towed to Ford. Ford was able to do a diagnostic on my car and found corrosion in the wiring. This was a pre-existing issue that I was unaware of. I believe the warranty company, or Lindsay should fix my car. I believe 40,000 car that’s is not worth what I had bought it for. I want to invest in something that is reliable.Business Response
Date: 07/18/2023
Management is currently in communication with the customer on this matter.Initial Complaint
Date:02/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18969629
I am rejecting this response because:Thats a very interesting response considering they just contacted me. You've had most of the parts to fix the job except 1 which I was just told over the phone has been shipped and should be here within 2 weeks. So there is a method to find out where parts are, if they've been shipped, or even if the parts exist. We all know there are shortages going on, but we can all get a better ETA than, someday they will show up. Because it's interesting that I had to file a BBB complaint to get answers to some basic questions.
And yes, I know you can't bandaid the bumper, but it wasn't in such bad shape that it would cause any problems, traffic issues, or concerns. It was just a 5x5" hole. And it's amazing how now they are willing to assemble it with what they have to allow me to drive it as is since no one is really sure when the last part will come in even though they were given a 2 week ETA. I'm happy with just knowing there is an ETA.
Regards,
***** *******Business Response
Date: 02/10/2023
Unfortunately, our body shop and parts departments nationwide are dealing with shortages and delays. I assure you that we want to get the vehicle repaired and on the road for the customer as soon as possible, but we are a limited to what we are able to do without the needed parts. Also, we are unable to bandaid the bumper back together temporarily as the damaged parts cannot be re-installed. The body shop is at the mercy of the parts manufacturer, with that being said, the body shop has been communicating with the customer via text message every couple of days to ensure that they are at minimum, keeping the customer updated. We apologize for the inconvenience, unfortunately we cannot control supply and parts shortages. The body shop manager stated that they have been trying their best to get ETA's on delivery to no avail.Customer Answer
Date: 02/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:Despite their lack of understanding clearly by the last post and by the phone calls I received that refute what was said here. They now have all the parts for repair and are working on the paint process to get everything fixed which I appreciate.All I wanted was an ETA, for someone to do their job to look at where in the process we were at of getting the parts, or something other than "they get here when they get here".Not sure about anyone else, but to leave it open ended as such, meaning you could have my car for 6 months or more is not acceptable. Some has to be able to find out tif at a minimum, if it was shipped, prepped for shipping, or out of stock...
I dont accept the business's response but it is being resolved.
Regards,
***** *******Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18625938
I am rejecting this response because: They want to just refuse to accept any responsibility for the car they sold me...inspection or not. It's not difficult to understand that a buyer's vehicle inspection wouldn't uncover any of the repairs needed on the engine. This is not rocket science. They knew that I'd have no warranty recourse. They know what they're saying is basically "Screw you. It's your problem you bought a car that pretty much blew up. Too bad for you." They know that they're not standing by anything they sell. What a joke. I recently had an auto dealer issue me a full refund on a car I purchased for my daughter that couldn't be fixed. Kudos to a small business owner with some actual integrity. Imagine buying anything from any other business that would end up so faulty...costing thousands of dollars. Most companies would fall all over themselves to try to make it even a little right. A big company like Lindsay can't or won't be bothered to acknowledge one faulty product they sold...doing so would actually implicate them. And I'm just one person so it's not a big deal to them. But spending $31,000 on a car and having to put over $10,000 in repairs in it is a big deal to me. It would be to anyone. But they'll just deflect and deny. They're never going to change their position. Sad really. They're such a poor example of how to do business. They clearly only look out for their bottom line regardless of the customer...buyer beware. Just because that's how the shady auto business has always worked is no justification. They're cowards and hiding behind sketchy business practices. They're going to continue to deny any wrongdoing to save any face.
Regards,
****** ***anty coverage with the aftermarket parts installed. That would have been a detail of some importance since I mentioned it at the time. This was a misrepresentation by omission. I would have reevaluated my position if I'd known that was going to be the case. I tried to get a portion of the repair costs covered to no avail.
Their argument is that basically since I had a defective car inspected without finding any damage or defects that it's my problem. It's the old "buyer beware" adage. I suppose it's too much to ask for a business to stand by anything they sell...even a little. They're not too concerned with customers' satisfaction as much as taking what they can from them. Very unscrupulous business.Business Response
Date: 12/29/2022
The dealership has also responded to an AUTOCAP complaint recently with this customer. The dealership stands by its initial response: The customer sent an inspector to assess the vehicle prior to him purchasing the vehicle. Both the inspector and the customer were well aware of modifications to the vehicle by the previous vehicle owner.
Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because:My discount card does not indicate that prices are subject to change. It states, "The person identified on the face of this card is entitled to an oil change and oil filter change for $24.95 at Lindsay Acura, Columbus, Ohio for so long as the vehicle is owned by the original purchaser." This is a written contract that the dealership has breached. Images of the front and back of the discount card were provide when the complaint was filed.
intment, I received a text message thanking me for choosing Lindsay Acura. I responded by notifying the sender of my disappointment in their refusal to continue to honor the discount, as I view this to be a contractual agreement initiated by Lindsay Acura. I received a very dismissive response. How ironic that this occurred on the first day of customer service week. It was very disheartening to receive this type of communication from a business I have religiously patronized. Even if the discount will no longer be honored the lack of tact, courtesy and customer service was omitted from the communication I received.
Regards,
******* *******Business Response
Date: 10/21/2022
Offers are subject to change at any time within industry and market rising costs of oil, discarding of old oil and other costs.Business Response
Date: 10/25/2022
Good afternoon,
I just submitted a response online for this account (******* *******) After
further investigation and speaking with the Service Manager at Lindsay
Acura, the customer is still receiving oil changes at the $24.95 price
point, as also reflected on her last service bill. Please let the customer
know that as long as she owns the 2012 Acura TL, we will still honor the
current oil change card that she has. She may have misunderstood the
verbiage listed on the current Repair Order paperwork. Please note that
that particular message is simply to inform for future reference that oil
change service pricing will be at the increased rate (for example, if Ms.
******* decided to trade her current 2012 TL for another vehicle, then the
oil change card that she has currently will no longer be valid. Again, as
long as she owns the 2012 TL and services her vehicle with us, the $24.95
oil change price will still be honored) She may reach out to me directly if
she has any questions at *************
Thank you,
********* *********
*Executive Assistant*
*Lindsay Acura *
*Lindsay Honda*
*Lindsay Buick GMC*
*** ************ *
*** *************Customer Answer
Date: 10/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *******
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