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Business Profile

New Car Dealers

Lindsay Acura

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lori D

    Date: 06/22/2024

    They will not honor the Acura seven day exchange policy. Purchased a 2024 MDX after having it a couple days it Does not perform as I was told. Many features I was told it had it does not have. Being deceived and lied to in making a large purchase as I was between two different vehicles, they insisted the MDX would perform better than the Infiniti QX60 I was replacing due to a total Loss. Was back-and-forth between dealerships for over two weeks Before purchasing. Due to the lies I was told about the MDX, now knowing the truth, I would NOT have purchased the vehicle. This is simply shady and malicious!!
    I said I wanted to return it 3 days after it was in my possession, I did not want it. When I told the sales manger and sales person they said “sadly, one you drive off the lot it’s yours” and “come back in a year and maybe they could help out then”. The vehicle has 5000 miles on it. I brought my own financing and in check form. The check has not been presented to my bank. The vehicle is still in Lyndsey Acura‘s name. Was never informed of the seven day return policy and they deny the policy Exists! The policy is confirmed by Acura and supersedes, any Lyndsey Acura policies. I went directly to the dealership, spoke to the Sales manager and executive assistant to ***** ******* they both denied having any knowledge of this policy. Contacted customer relations and Placed a formal complaint. Why are they pushing back on such a wonderful car that they sold me? I’ve only driven 300 miles! They can list it for the same price they sold to me. They would not be losing anything. At this point after learning more about other deceptions and all the emotional distress, this has caused me over the past week of owning this vehicle I want to Return the vehicle, forget about an exchange at this point.They should rip up the check and agreement Especially since it’s still in their name and nothing has been processed on the vehicle. Awful experience! Management is rude and disrespectful

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