Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Honda advertises on their website a $39.95 *************** change special with tire rotation if one schedules the service between 8:00pm and 10:00pm Monday through Thursday. Nowhere on the coupon-like window does it state limitations or alternative stipulations; there are no footnotes. When one schedules service there is no way to select the *************** change. I scheduled service for my daughter and me at 8:00pm on March 3rd. I entered name, address, phone number and email, etc. for myself and my daughter. My daughter received a voicemail from ******* Honda stating they had canceled her appointment and rescheduled her for the oil change that will cost $59.95 plus $24.95 for tire rotation because "she had not been there before". I contacted them for clarification and they stated the voicemail was accurate. However, I would be able to get the "Night Owl" pricing even though my daughter would not be afforded the same price. I sent them an email to get further clarification because I thought it might be forwarded to management but as of the typing of this complaint I have not heard from ******* Honda. I would like clarification and I would like for them to service my vehicle and my daughter's vehicle for the advertised "Night Owl" price. Also, I would like them to change their website so it's not misleading.

  Business Response

  Date: 03/24/2025

  We are not sure where the miscommunication happened on this particular situation. Our office also just attempted to call the customer to advise that the night owl special still applies to the customer's daughter's vehicle service. If the customer would kindly call our office back at ************ to discuss further, we will be happy to assist. Again, our apologies for any miscommunication of this service special, but moving forward he or is daughter should have any issues scheduling for this service during the appropriated, allotted time frame it is valid. I'll await a return call from the customer. Thank you, ******** ************.

  Business Response

  Date: 03/24/2025

  We are not sure where the miscommunication happened on this particular situation. Our office also just attempted to call the customer to advise that the night owl special still applies to the customer's daughter's vehicle service. If the customer would kindly call our office back at ************ to discuss further, we will be happy to assist. Again, our apologies for any miscommunication of this service special, but moving forward he or is daughter should have any issues scheduling for this service during the appropriated, allotted time frame it is valid. I'll await a return call from the customer. Thank you, ******** ************.

  Customer Answer

  Date: 04/07/2025

  The representative at the dealership did reach out to me on multiple occasions to speak with me. In between the representative, attempting to reach me and me contacting the Better Business Bureau my daughter received two messages from two separate employees stating that she would not be able to receive the night owl pricing. There is a disconnect at this dealership, but it is unclear if the disconnect is simply misinformation or attempts to get certain customers to pay more unwittingly.

  Business Response

  Date: 04/11/2025

  We apologize for any miscommunication or misunderstanding you've experienced in reference to the offers. The service managers have since reviewed all offers.  The appropriate changes have been made to reflect the early bird and night owl specials include Honda Vehicles Only. The service department did make a special exception for the second vehicle that the customer scheduled. Moving forward, only **************** vehicles will be valid within these offers. Thank you again for your patience and understanding. 

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts over the last few months to cancel my Gap coverage as well as some care package that the bank required for the loan (which I know wasnt required per the bank) I paid this vehicle off and wished to cancel the gap and the interior/exterior package that I never received or had done. I have left voicemails with financial person as well as my sales person and even their online contact is page. Ive went in and was told to wait and after 45 minutes of waiting no one ever came out. I would like to cancel these items as one was never done and the other doesnt apply as I have paid off the loan. I have the paperwork with my original loan showing I didnt want the interior/exterior package but was told when they had to reduce the loan that the bank required me to have it. This work was never preformed.

  Business Response

  Date: 02/18/2025

  A refund of $1,157.24 is due to the customer. Our accounting office will process a check and mail **** to the customer. Customer should receive the check within a week. If any questions, please feel free to contact the warranty clerk, **** ***** at **********************. Thank you for your patience while we researched this.

  Customer Answer

  Date: 02/19/2025

  
  
  Complaint: 22927194
  
  I am rejecting this response because: 
  please see the attached documents the one you will see the original paperwork to include GAP coverage (which has been paid off since January) this loan didnt go through and Lindsay Honda had to take money off the vehicle . When I went to sign updated documents I was informed the Ceramiseal package was required for the loan (which I was informed by the bank was not true) so the refund should be the full $1,995.00 since I was never done before or after the paperwork was signed and the remaining GAP from January 7th which should be around $1,200.00 ish
  

  
  Regards,
  
  ****** *******

  Business Response

  Date: 02/20/2025

  Attached is a signed contract for ********** signed by the customer. Contracts cannot be rescinded once the product is signed for and applied. 

  Customer Answer

  Date: 02/24/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22927194
  
  I am rejecting this response because: 
  

  This service was never performed and was applied to my loan because I was lied to as to it needed to be applied to the loan for the loan to be accepted by the ****. Your office refused to take my called or concerns after I was informed that this was NOT required by my bank that it was required nor they could force me. 

  
  Regards,
  
  ****** *******

  Business Response

  Date: 04/18/2025

  Refund was sent to the customer on February 18th, delivered February 21st; check 250385.  The amount of the refund was decided by the warranty company, not the business.  

  Customer Answer

  Date: 04/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22927194
  
  I am rejecting this response because: 
  

  I accept the refund for the gap coverage however I was not refunded for the exterior/Interior package  

  I ask that you guys review the original documentation that was signed for my first loan where I declined this package. The second time I was told it was required to make the bank happen. However the bank never required it nor was any of this work completed. Please refund this cost as it was never required and was never performed . Please review your documents and video footage as you will see this vehicle was never taken back to have this protection items installed/preformed
  
  Regards,
  
  ****** *******

  Business Response

  Date: 04/24/2025

  Attached is the executed Ceramiseal agreement signed by the customer 8/20/2024.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Honda on 1-9-2025 to get a diagnosis for my alternator. I paid ****** for the diagnosis. I was provided with a written estimate and video explaination. The estimate and video stated the alternator needed replaced. I asked the advisor if it was safe to drive my car with a bad alternator. He said to me "I'm not sure if your gonna make it home." I did leave the facility in my car. I called several days later to schedule the appointment to have the alernator replaced. I arrived at my scheduled repair appointment on 1-15-25. I asked the advisor if I could have my diagnosis report that would show the test of the alternator so I could have it for my records and something to read while In the waiting room. The advisor stated he didnt see any diagnosis report in my file. I asked him is the diagnosis report something I should have received on my initial visit and he said yes. I told him I never received one and I would like to have it while I wait for my repairs to be completed. The advisor came to the lobby with a test report that was taken that day and he stated I didn't need my alternator replaced. He took me back to speak to the tech that was working on my car. I spoke to the tech and advisor together and expressed many concerns and dissatifaction. I made many comments to the tech such as, "If i never asked for the diagnosis report, you would have replaced a part on my car that you know didnt need replaced" and he agreed. I said to him directly, "I believe the previous tech tried to get over on me and this was very deceptive" and he stated, "yeah i'm sorry about that, I dont know what happened but I can tell you replacing the alternator is not needed. I didnt relealize until I went home and watched both diagnosis videos that the tech i was speaking to was the same tech who provided the initial diagnosis of the repair. I tried calling the manager back several times to get a possible explaination and left voice messages but the manager has yet to return my calls.

  Business Response

  Date: 02/12/2025

  Per the service manager, the service department has agreed to refund $106.38- please have the customer contact **** ***** in the service department to process refund. Thank you.

  Customer Answer

  Date: 02/19/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22925591
  
  I am rejecting this response because: The initial complaint had three resolution requests and the company has only acknowledged/agreed to one of them in its response. If the company has agreed to one of the three requests, I would like to know the basis for not acknowledging or agreeing to the other two. I would also like to know on what basis did the company agree to the 1st request of the refund. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Lindsay Honda to purchase a vehicle in Feb. 2023. I took the vehicle for a test drive and then asked for the CarFax. The vehicle is a 2013 *** Terrain. The ******** AutoCheck Report was provided that stated the engine had been replaced by Lindsay ***** on Jan. 10, 2023. According to the report, the odometer stated 177,206 miles at the time of the engine replacement.
  After reviewing the ******** Report denoting the engine had been replaced, I decided to purchase the vehicle and make the needed repairs, as it is a used vehicle. Immediately made the needed repairs in March 2023. The vehicle had technical issues and took the vehicle to another dealership in April 2023 and June 2023. The vehicle was noticeably consuming oil. In Aug. 2023, the vehicle went back to the service department hoping they could finally diagnose the issue as other repairs had already been completed. After conducting another review, the technician believed the engine had been replaced with a junk yard engine, as it was not a new engine.
  I went back to Lindsay Honda and inquired about the engine replacement as Lindsay ***** is another section of Lindsay’s dealership. They conducted their research and stated via email the engine had not been replaced. They did offer a goodwill gesture in providing a comparable engine in age and mileage as the one already in the vehicle. I declined the offer as the chances of obtaining an engine without an oil consuming issue was very slim. Since then, the goodwill gesture has been rescinded and they offered $1,000 toward a new engine. The offer was declined as $1,000 would not have covered the cost of an engine replacement.
  In short, as a consumer, I believed the professional vehicle reports to be accurate. I have learned not to trust the reports. A reasonable person would ask themselves, what code could have been used during the January 2023 service repairs at Lindsay ***** that could have caused “engine replaced” to be reported on the ******** Report.

  Business Response

  Date: 10/07/2024

  The dealership has previously responded to the customer's complaint via their attorney. The dealership will not be revisiting this.

  Business Response

  Date: 10/07/2024

  Attached are the sale document copies. At one point, the dealership had made a goodwill offer to the customer in reference to the engine and the customer declined the offer, in which the dealership then rescinded the goodwill offer and the offer was no longer valid. The communication then ended when the customer's council was no longer involved.

  Customer Answer

  Date: 10/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the business was aware of the mechanical issues of the vehicle. They willfully sold the vehicle as is without divulging any other known issues.  They reported to ******** that the engine had been replaced when in actuality it was the head gasket that had been replaced. This is a blatant mistrust of consumer confidence and the dealership should be reprimanded for it.

  Furthermore, the goodwill offer for the engine replacement with a comparable mileage and aged engine was unacceptable as it is a known fact that the Terrains from *** have oil consumption issues. They could not guarantee the "used replaced engine" would not have the same issues. In addition, the $1,000 cash offer, once the engine replacement offer was rescinded, was unacceptable as the cost to replace the engine was exceedingly more costly. 

  We purchased a vehicle believing the engine had been replaced; since it had not been replaced, the vehicle was grossly overpriced. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped of a car for a service to be done on July 15th. Due to the part being sent for a repair, the car was at the dealership for 2 weeks. When I came to pick my car up on 08/02/24, car was in complete disarray, around $15 in cash and coins were missing along with Garmin GPS. No windows has been broken, which suggest the possibility that technician who drove the car to the lot did not lock it. Everything was taken from the consoles and first aid kit was opened and the contents were on the floor. Also, the pair of someone else shoes was left on the passenger dashboard, along with someone shirt on the floor. None of those items belong to me. I brought in the manager who saw the car and also told me that there were break-ins into the cars on their lot recently, and promised to look at the security footage. Next day another manager promised me to look at the footage and also admitted that he was aware of break-ins a few weeks ago. I made a police report and turned items into evidence. Lindsay Honda manger got back to me on 08/07/24 and told me that they did not see anything on their security footage, suggesting the car might have been in the blind spot. No effort to compensate me for my losses were made. I spent thousands of dollars there and now I will rather drive to other side of town then give Lindsay Honda any more business.

  Business Response

  Date: 08/14/2024

  Good afternoon. Please have the customer provide us with the Garmin model requesting to be replaced. Thank you.

  Business Response

  Date: 08/14/2024

  Good afternoon. Please have the customer provide us with the Garmin model requesting to be replaced. Thank you.

  Business Response

  Date: 08/14/2024

  Good afternoon. Please have the customer provide us with the Garmin model requesting to be replaced. Thank you.

  Customer Answer

  Date: 08/22/2024

  Hello, the model of my GPS is Garmin Nuvi 2460

  Business Response

  Date: 09/04/2024

  
  ********************
  Aug 30, 2024, 2:35 PM (5 days ago)
  to me
  
  Hi Jordan,
  
  I'm trying to find the *** model that the customer provided, but I'm not seeing anything new, only refurbished ones. Is there another comparable model that would suffice for the customer? Please let me know. Thanks.
  
  
  
  *********************************
  Executive Assistant
  Lindsay Acura  
  Lindsay Honda
  Lindsay Buick GMC
  p. ************ 
  f. ************

  Customer Answer

  Date: 09/16/2024

  Hello. The comparable version currently would be Garmin 53

  Business Response

  Date: 09/23/2024

  My apologies for the delayed response. I was in the hospital last week and just now getting caught up. If the customer is willing, please feel free to purchase a Garmin 53 and upload a copy of the receipt and I will submit for a reimbursement check once received. Please let me know if this is ok with the customer. Thank you again for your patience.

  Customer Answer

  Date: 09/24/2024

  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  I appreciate the effort of the business to resolve this issue, and I look forward to receiving replacement for my gps unit

  
  Thank you,
  
  ***** ************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Lindsay honda complaining of jerking issues when driving the car starting in March. At this time my car was in warranty, the service advisor *** stated the transmission needed to be flushed per the warranty company before they would fix the transmission. This issue was never sent to the warranty company. I brought transmission fluid from Honda and had a certified technician put it in. Took my car back to them in May 10th advising of the same issue still happening, they said nothing was wrong, took it back on May 16th because the car was jerking more. All 3 times the car was still under warranty. Took the car in June to Germain Honda for an oil change and was then advised the transmission was going out. They asked did I ever have issues, and I stated I been complaining of jerking when taking off and stopping for about 3 months. I advised them I had a warranty with CNA warranty and then was advised the car now was out of warranty because it was over 135k miles. Lindsay honda refuse to take accountability for them not doing proper test, the papers all show they drove the car and nothing was ever sent over to the warranty company. Now the transmission cost about 8k to be fixed when if they would of looked further into the issue instead of just driving the car they would of seen the issue the same as Germain Honda. Lindsay honda isnt taking responsibility for not sending the info to the warranty company and now I am responsible for repairs which isnt fair when I been complaining of the issue. The service advisor ********************* and Service manager is refusing to take accountability when I have reciepts showing this.

  Business Response

  Date: 07/22/2024

  Per ******************* and ******************* (Service Managers) when the customer brought the vehicle into service, the initial problem/symptom could not be duplicated. At the time, the service advisor made some recommendations to the customer that could possibly lead to answers to the transmission issues, however, the customer declined the recommendations at the time. Unfortunately, the step in order to get the warranty company involved (via inspector coming to the service department to further investigate a problem) was unable to be completed due to the symptom not being able to be duplicated. Also, without detailed previous vehicle maintenance records and history, it is also difficult to provide any sort of resolve. Please note that American Honda offered goodwill offer to split with the customer and the customer declined.  The dealership is at an impasse. 

  Customer Answer

  Date: 07/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21957663
  
  I am rejecting this response because: I  was advised to have transmission flushed which was completed, all maintenance records should be on file since i had The vehicle it was serviced by Lindsay honda. The car was brought in several times and all they said they did per paperwork is test drove the car. I denied The goodwill offer due to them wanting me to still pay 4800 when at the time the car was under warranty which would have been free due to me paying monthly for a warranty already. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 07/23/2024

  The dealership is at an impasse. The vehicle warranty was expired, American Honda offered a goodwill split offer and customer declined. 

  Customer Answer

  Date: 07/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21957663
  
  I am rejecting this response because: the vehicle was under warranty when it originally was brought in for the complaint with the original service advisor. That service advisor said to do the transmission flush , then the vehicle was taken in twice in May ( the car was still under warranty and the paperwork shows that) at that time is when the vehicle should of been replaced. Honda is the only company that has been servicing the vehicle since date of purchase so all files and records are on file. I shouldnt of had to pay anything considering all three plus times I complained of the issue the car was under warranty and I wasnt getting any resolution from the company 
  
  Regards,
  
  *****************************

  Business Response

  Date: 07/26/2024

  There is no record of the customer having the transmission flush performed at Lindsay Honda ******************* Please have customer provide us with record of where she did have the transmission flushed. At 105, 000 miles service back in March 27, 2023, during that service appointment at Lindsay Honda ******************* customer declined the transmission flush then. Also back in August 2022 at 95, 000 miles, it was recommended then and customer declined. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Honda Certified 2016 Honda CR-V Touring on March 7, 2024 from Lindsay Honda. It was discovered on March 22, 2024 that the windshield was not sealed and could be pushed out. I contacted the dealership and was told by ******* ******* ***** that I could take it back to them, 130 miles one way, or have it fixed and they, Lindsay Honda would reimburse me for the cost.
  I sent a copy of the paid invoice ($166.24) to my sales person, ****** ********, who was to forward it to Mr. *****.
  I have made several attempts to contact Lindsay Honda in reference to this issue, but I have not received any response.
  I realize that $166.24 is not a lot of money, but ***** said Lindsay would reimburse me.

  Business Response

  Date: 06/12/2024

  Check has been processed. Please have the customer confirm if prefer to pick up the check or mailed. If customer has any questions, I can be reached at ************. Thank you.

  Customer Answer

  Date: 06/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.

  Please mail the check to:
  
  **** ******
  ** *** **
  
  *** *********  *****
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch. I was told I was approved with no money down just my trde in. And to get payment info I would have to come in. I went in and I test drove the car I wanted and was told I was approved for. Once the paperwork came out they entered the car info I wanted but pulled my credit to request approval for a completely different car I didn't ask for, I didn't know nothing about and I didn't drive. Yet they was going to have me sign off on something I didn't ask for. Someone came to me after the salesman talked to them and all they wanted to say was they just found out the bank chose a different car and approved me for a different car. That's a lie. They would have known when it was approved for how much and what car. And why would the bank chose a car. They normally say I will approve them for this amount and if lower or higher then u was trying for u have options on what car u want to pick out if it's within that price range. This isn't my 1st time buying a car. And then instead of my payments being where I asked they were 200.00 more. Now to add to that I was told no money down and now your telling me I have to put an extra 104.00 down. Bait and switch since they wanted to try and trick me into signing paperwork for something I never seen, asked for, drive or knew they had since it wasn't the trim I wanted on the car.

  Business Response

  Date: 04/15/2024

  Per ****** ******* (F&I Department), due to some credit challenges, the vehicle that the customer initially showed interest in was not approved by the bank due to not meeting the bank's requirements. The dealership has no control over determining the monthly payment on vehicles. All payments, money down required, etc. are determined solely by the financial institution. If the customer has additional questions, please feel free to call ###-###-#### and speak to ****** ******* in F&I.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my sons Accord that was at the end of lease at the end of November 2023. Noticed on the paperwork approx. 1 week later that the VIN was wrong. Called dealership, they acknowledged their mistake and requested my son and I come back in to resign paperwork which we did on 12/30/23. Finance guy, Pete Hesson, said the first payment would now not be due until February rather than January and I could dispose of the paperwork the bank had sent. He said he would submit new paperwork to Honda Finance and to my lender correcting the VIN and I would receive new loan paperwork. After not receiving anything by 2/1/24, I reached out to the lender, and they indicated they had not received any corrected paperwork from Lindsay and furthermore my account was past due. I have left several messages with Lindsay and have not received a call back. I reached out to the lender once more in March and they informed me that not only had they not received any corrected paperwork but that they would begin collection/repossession efforts within the next 2 weeks if the account was not brought current.
  I made the necessary payments to bring the account current but was told they could not guarantee that the payments would be transferred/applied to my actual loan once the paperwork was corrected. I DO NOT know what to do...

  Business Response

  Date: 04/29/2024

  According to our Finance and Accounting Departments, the VIN issue has been corrected and account is resolved.

• Initial Complaint

  Date:03/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November of 2022 I bought a new Accord Hybrid Sport from ******* Honda but had a issue right off the bat with the sale. We were told that all cars sold from their dealership came with a ceramaseal and clearview but just these 2 add-ons from the dealership was over 4k to the car for something that takes 20 minutes to add to a car. When we asked for this to be removed we were met with a immediate no and that it comes with the car. Once home I discovered that the pre delivery papers were not properly signed and the cars inspection was a bunch of scribbles instead of check marks. Confused and annoyed i kept asking questions throughout my ownership about the 4k markup and the inspection papers but I was met with nothing but other dealers telling me this isn't allowed. Now March of 2024 ******* Honda and other Honda dealers state that it isn't and can't be a forced option but I was told from ******* salesman that they know they forced and he has to talk to his boss. Nothing back from the company and I'm starting to believe that this was a fraudulent sale from them or else why are they not getting back to me when approached it's been repeated silence from them. At this point I'm disappointed in Honda as a business and ready to switch brands.

  Business Response

  Date: 04/12/2024

  A copy of the retail purchase agreement is attached. Please note the highlighted portion of the agreement stating the Ceramiseal itemization and cost of the vehicle purchase.