Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I brought my daughter's car for the repair. The repair offered didn't sound right but I was told their top tech looked at it and confirmed the repair should take care of the issue. I asked to make sure the issues it solved before giving it back to me. I picked up the car, drove it and brought it back with the same issue. Again, I was told that this time they found an issue and top technician looked at it. Car is picked up, daughter goes out of country, comes back, drives the car, same problem. Brought the car back, they called and said it would be $2200 after I already spent the same amount before. I asked to speak with Service manager, no response. I left voice mail for him, no response. I came in personally and spoke with night shift manager (or whatever his title was) and he said he is aware of the issue and will get the service manager to contact me the next day. It has been almost a month since then and no calls, This is a pure scam with technicians who don't have experience in diagnostics and putting all the risk on the 17 year old kid who is working 2 jobs and goes to school trying to help paying for the unnecessary repair. I want the false repair amount to be reimbursed back.

  Business Response

  Date: 03/16/2023

  This customer has also filed a complaint with AUTOCAP and the dealership will respond accordingly. Thank you.

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

  
  

  Complaint: 19451877

  
  

  I am rejecting this response because: my email was included for them to reach out and ask these questions. The car is under ****** **** 

  2019 gray Honda civic . The number on the invoice is ********** utt this number is 

  not a work number him or myself can be reached out.Regards,

  
  

  ****** ****

  mething had to be paid before they started the work) as far as I am concerned they need to provide the military discount on the 4k since it was something THEY (*****) said had to be paid before any work started. My fiancé could not come up there that day before they closed as he had to work overtime and again I was told that the military discount would apply to the full price. That fact that no one will return a call is irritating. SO this is my last hope, I am unable to go up to Honda as I will be out of town for the next week and a half. I called Honda corporate but they indicated there was nothing they could do since it was an independent dealership. And when the receipt is viewed it looks like there was no deposit put down so this discount should have been on the whole amount not just a portion and the difference placed back on the card that was used to pay the charges. discount of 223 is not the 10% discount of the full amount charged!

  Business Response

  Date: 03/06/2023

  We are not able to look up the customer's son's service account without his full name and phone number on file. Please have the customer update that information in the complaint. Thank you.

  Business Response

  Date: 03/08/2023

  Please revert the customer to the original repair order paperwork. The military discount is offered at 5%- this discount is not applied to shop supplies/charges or any taxes. The 5% discount on the customer's bill is correct ($224.54)

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LINDSAY HONDA GAP CLAIMS SCAM. I HAVE A TOTAL LOSS VEHICLE, WHICH GAP COVERAGE WAS CANCELLED AND REIMBURSED. THE CHECK WENT TO LINDSAY HONDA AND LINDSAY HONDA IS ATTEMPTING TO KEEP MY REFUND. THEY ARE ATTEMPTING TO SCAM CUSTOMERS ON GAP REFUNDS. I HAVE ATTEMPTED TO SPEAK TO MULTIPLE SUPERVISORS AND THEY ALL ARE IN ON THE SCAM

  Business Response

  Date: 03/01/2023

  Please note, the attached form that the customer provided was from the gap company. Honda Corporate automatically deducts the gap refund from the quoted payoff from the balance owed. It is recommended that the customer contact Honda Financial directly at (800) 448-9307 to obtain an itemization of how the payoff funds are allocated.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18959997
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ****** ******* 

  because it still has nothing to do with why I’m complaining very time consuming and so much money had been thrown down the drain so NO I DO NOT ACCEPT.

  losed about not having the title until late December… so with all that being said I should be entitled to my payments I made and the outta pocket purchases I made in regards to the battery… AND PLEASE DONT EVEN GET ME STARTED ON THE BRAKES CUS THATS ANOTHER $400 ..IM NOT even asking or looking for that back I jus want the money for that battery all of this has been very time consuming and y’all are not going to continue to spin me around I may be young but one thing I am not is DUMB.

  Business Response

  Date: 02/10/2023

  In response to this complaint, the deal was unwound and the customer was placed in another vehicle. Customer is no longer in the Malibu.

  Business Response

  Date: 02/10/2023

  The customer assumed responsibility for maintenance and repairs at the time of the pre-owned vehicle purchase, however, per the finance manager, the dealership still advocated for the customer with the capital one and capital one agreed to reimburse the customer 4-5 months of the payments he paid. The dealership stands on it's position.

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18704160
  
  
  
  I am rejecting this response because: 

  I feel as though Honda needs to do all that they can for a vehicle they sold to a customer. I am not qualified to figure out what’s wrong with the car.  I bring the car to them for service, so everything on that part is good. The fact that my car won’t start shows hat there is a clear problem somewhere. I would like Honda to go above and beyond for a customer whose first time at Honda is not a great experience. 

  
  
  
  Regards,
  
  
  
  ******** ******

  modate a customer

  Business Response

  Date: 01/17/2023

  The customer brought the vehicle in for service last month (December 2022). Service could not duplicate the problem that the customer stated. In addition to not being able to duplicate the problem, the vehicle sat from 12/10/22 until 12/19/2022 when the customer picked up. Vehicle started up at the time of pick up after sitting for a week. Service is willing to continue assisting the customer in trying to find out the source of the issue but unfortunately the issue has failed to duplicate. If the customer would like to continue to allow service to assist, she may contact to set up an appointment. 

  Business Response

  Date: 02/02/2023

  Until the issue can be duplicated at a service department, we are at an impasse. 

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off, he acted like he didn't even want to be there. Second, I went in for an oil change and a car wash which was $25 total and I left spending almost $530. He said that the B1 on my dash meant that I needed a tire rotation. First, no it doesn't it means you need an oil change and second, I just got a tire rotation 2,000 miles ago which is in their system because I got it done there. He was also my sales person that time too. He then messages me while I'm in the waiting room saying that I need a detailed inspection on my car so I obviously said yes. However, he failed to tell me that it was $216. He then told me that I needed my brake fluid changed and I misread the text so I said yes. He failed to tell me that that was over $100. When I came in for my tire rotation like last month, he told me that I needed new springs and belts on my car and said it was $1,300 but didn't even say that they were worn or even needed done. It wouldn't have past inspection if they were bad. So when I am about to leave he gave me attitude and said like I said last time, you need your belts and springs replaced since it's been over 7 years. Just because it's recommended doesn't mean that it needs done. I still haven’t heard from them after putting 1/5 stars on the survey they sent me. Also on the receipt they gave me, he did other things to the car that he didn’t ask me if he could do in the first place.

  Business Response

  Date: 12/06/2022

  Please see the attached service work orders and copy of text messages between the consumer and the service department. Also it has been approx  4000 miles since last rotate which is within range of her car needing it done , it is also part of b1 service. The 1300.00 is a timing belt and water pump , with tensioner which should be replaced 7 years or 105000.00 miles whichever comes first per manufacturer. Also one of our service managers, ***** called and tried to reach client has yet to hear back from her.

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3/22 I received a text from sales person advising me of a 2022 honda civic that had come in and if I was interested in the vehicle. (I currently have a leased vehicle and he was offering me to upgrade it.) He had me apply for the vehicle even though I explained I wouldn't get off until 4:30pm. He never mentioned that the car could still be sold, I later found out that the car was sold and he ran my credit knowing he couldn't hold the car if I wasn't there physically. I spoke to the General manager who stated they would remove the credit inquiry, but it showed on my credit report. I want this removed as soon as possible. I have tried to follow up and keep getting told that they can't correct it even though I am aware that the merchant can remove the inquiry and the General manager stated he would. I need assistance with a resolution. I was made to believe that if I filled that application, I could still get the vehicle if I was approved, if I'd known the car could've still been sold, I wouldn't have applied to run my credit.

  Business Response

  Date: 10/18/2022

  I am awaiting response from management to see what the status is on their communication with the credit bureaus. Will respond 10/19/2022 with updated information. Thank you.

  Business Response

  Date: 10/19/2022

  ood evening,
  
  After speaking with the sales person and the sales manager, it was
  communicated that the vehicle may sell possibly and no promise was made
  to address the credit inquiry because the customer decided to proceed with
  filling out the online credit application. Please also see a text
  communication screenshot between the customer and the sales person in which
  the sales person did reply to the customer that the vehicle may sell. (See
  attached screenshot of this portion of the text communication).
  
  ******* ********** *************
  
  ********* *********
  *Executive Assistant*
  *Lindsay Acura *
  *Lindsay Honda*
  *Lindsay Buick GMC*
  *** ************ *
  *** *************
  Attachments:
  ********** ************

• Initial Complaint

  Date:09/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an initial complaint and the business responded saying they would talk to the manager and get back with me, so I accidentally closed the complaint in good faith thinking the company with keep there word and check with the manager and get back with me to this day I haven't heard back from Lindsey Honda or the manager ******* ***** whom I've left several messages with via the Lindsey Honda on-line message center and I \called and was transferred to his voicemail where I left a detailed message as well, and no resolution. I have been treated horribly by my sales representative. This company and my sales representative have no dignity among customers and I’m starting to wonder why me a woman is being brushed off and treated like me or my concerns do not exist. I purchased a Honda CRV in June 2022 and ****** ******* was my sales representative he was not the nicest person from the start, but thanks to the interference of his manager we were able to make a deal, however, like a day or so later I noticed some dents I didn’t notice the day of purchase but when I contacted **** he was very aware of those dents and asked me to send photos which I did, however; he calls me back saying they tried to cover them up, and that’s all they can do, so I told **** that’s unacceptable I know dents can be fixed he did not offer any solutions. I called back left a message for the manager, who never did call me back. Instead I got a message from **** saying something about service offering to fix them at some factory rate. I had no idea what **** was talking about he didn’t elaborate. I called him back about it and because I have additional questions about other features on my car and the warranty and ever got a call back. I left 2 chats with specific questions no return call or answer and that’s very unacceptable and unethical. I want these dents addressed no one wants dents on there new $30,000 Vehicle and who wants to be brushed off for having a valid concern and wanting it ad
  

  
  

  I had no idea what **** was talking about he didn’t elaborate. I called him back about it and because I have additional questions about other features on my car and the warranty and ever got a call back. I left 2 chats with specific questions no return call or answer and that’s very unacceptable and unethical. I want these dents addressed no one wants dents on there new $30,000 Vehicle and who wants to be brushed off for having a valid concern and wanting it addressed. I was brushed off when he wanted to make the sale and I honestly feel I would be taken more seriously if I were a man. If I could go back in time I would not have purchased through Lindsey Honda they’ve made my experience regrettable and horrible

  Business Response

  Date: 09/14/2022

  Will follow up tomorrow with the Manager and submit response. Thank you.

  Business Response

  Date: 10/04/2022

  The customer signed a "we owe" stating that there were no items that needed addressed post sale delivery, however, the dealership still went above by addressing the scratches touch up. Even with the scratch repair, the dealership still warrantied the work of the touch up for up to 90 days post sale.  In reference to any warranties attached to the vehicle, the customer did not purchase any extended warranties, however, there is a limited manufacturers warranty on the vehicle. Any items related to the current manufacturers warranty, the customer will need to contact the manufacturer directly. 

  Business Response

  Date: 10/19/2022

  The dealership stands by it's previous response on 10/4/2022. 

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17797475

  I'm reject the company's response so that I can attach the evidence supporting my complaint. 
  

  
  
  I am attaching the Ceramiseal document that was given to me on the day of purchase. It clearly states the following: 

  "The purchase of these products is optional an is in no way a condition to either purchase or financing of a vehicle."

   

  Regards,
  

  
  
  
  ******* *****

  vehicle from Lindsay Honda. After taking possession of the vehicle, I did submit a complaint to through their website in hopes of being able to discuss my situation with the sales manager but no one has gotten back to me as of this complaint. The Ceramiseal mandatory option added an additional $2495 to the cost of my new vehicle. For the service that I'm being up-charged, I could have gotten a better deal for a similar service if I would have purchased it through a different vendor after the purchase of my new vehicle.
  I would really like to have this issued reviewed because it is truly unethical to make options mandatory when the paperwork for such options state that their purchase is not a condition of purchase or financing of a vehicle.

  Business Response

  Date: 09/07/2022

  Please have the customer provide a copy of the paperwork signed.

  Business Response

  Date: 10/21/2022

  The Ceramiseal product is applied to every new vehicle before it is placed on the inventory lot for sale. The customer was informed of this and had the option to not purchase the vehicle.