Complaints

This profile includes complaints for Commercial Works, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Commercial Works, Inc.

  1299 Boltonfield St Columbus, OH 43228-3693

• 

  Commercial Works, Inc.

  5150 Decatur Blvd Indianapolis, IN 46241

• 

  Commercial Works

  1733 Research Dr. Louisville, KY 40299

• 

  Commercial Works

  10240 Western Ridge Rd STE A Charlotte, NC 28273

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  Commercial Works, Inc.

  2800 Perimeter Park Dr Ste B Morrisville, NC 27560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage pod from ******** Storage/Commercial Works and they have failed to re-deliver it.
  
  Copy of email sent to ****** ****, President: We have made over 15 phone calls to your office to arrange for the storage pod to be re-delivered. Per the instructions for doing so in executed lease. We have been told everything from “I don’t know nuthin” about storage”, “I gave a note to my manager and they will call you back”, “the person that handles that isn’t in right now”, “I just talked to the president and he is in the warehouse looking for it now”, “we need your account number from corporate”, “we’ve lost the information”, “let me transfer you to that department (only to be transferred to your voice mail where I left another voice mail)”, and “****** is in Columbus today”. We did not receive a phone call back from anyone in your office this entire time.
  We have made phone calls to the corporate line and were told “Indianapolis is no longer one of our franchisees but I will email upper management”. ******* did return a phone call and provided your name as a point of contact. On another phone call to corporate, we were told the information that they were providing was from “the higher ups”. Corporate was able to access the account information at their fingertips which is odd if they are no longer associated with this facility.
  On Wednesday, March 29, 2023, we were told by ***** that you confirmed that the pod would be delivered on Friday, March 31, 2023. I left you a voicemail confirming same. On, Friday, when the pod was not re-delivered, we called your office and spoke to ***** who told us “there wasn’t a driver today” and she made arrangements to have it re-delivered on Saturday, April 1, 2023. The pod was not re-delivered on Saturday.

  Business Response

  Date: 04/10/2023

  I forwarded this information over to our Indianapolis branch and the situation has been remedied.. 

   

   

  Customer Answer

  Date: 04/10/2023

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered kitchen cabinets through ******* Cabinets, through Lowe's, on January 31. 2022. CDS Logistics has delivered all but one vanity cabinet. It's been in their possession since April 8th. It was lost and finally after many calls from Lowe's rep they found it. It was to be delivered to me on July 25,2022, It never showed up and I received a call that it "didn't make the truck", that it would arrive the next day. Again it didn't come and no call this time. (That's 2 days i took off from work so that I could be home to receive it).
  The next morning, July 27th,I got a call to reschedule and I was angry. She told me August 9th and I said NO. so she said August 1st and I said ok. I asked to speak to the supervisor and she told me that he was not there but she gave me his email. I immediately emailed him and asked him twice to call me after telling him about the two failed deliveries. He never called. His name is ****** ********.
  Before I hung up on the 27th I asked the girl how I could be sure that the cabinet would be delivered on the 1st and she said that she would leave a note on the schedule "Don' pull" meaning don't take it off the truck again. She said to me "they're not going to pull that again". So she was tellling me that they were just pulling it off the truck......maybe they didn't want to drive all the way to Piqua.....I don't know why, but THAT is terrible customer service!!!!!
  SO on August 1st NO CABINET AGAIN. I called there again at 3:00 to ask where the cabinet was and she apologized saying that it was her fault ....that the truck guys misunderstood the message she wrote.
  Said I'd get it the next day. Again no delivery . I called at 1:00 on August 2nd. No answer. I left a voicemail. I've heard nothing since from anyone at the company. That's 4 deliveries that didn't happen. Four days that my employment and my installers schedule was disrupted.
  I'm extremely frustrated. I need help getting my cabinet.
  Thank you.

  Business Response

  Date: 08/24/2022

  We spoke with Mrs. ***** and her goods were delivered. We apologize for any inconvenience this has caused.

• Initial Complaint

  Date:07/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This logistics and warehouse company received my cabinets from **** Studios in two shipments. The first was delivered on 6/29 and was missing several items at the time of delivery as they were not put on the truck. The second shipment was received by this warehouse on 7/5 and they never called me to schedule delivery. I called them on 7/11 to ask about the missing items as well as the second shipment. Delivery of the second shipment was scheduled for 7/22 and I asked about the missing items. I was told they had done inventory and moved them to another building but did not know where so would have to initiate a "dock search". I called again on 7 /15 and was told they would submit another dock search request. I called again on 7/19 days later and was told they still had not been located. Each time I have called and requested an update and dock search I have spoke with ******. After the call on 7/19 I contacted the vendor, **** Studios. **** contacted them and was told the items had been located and would be delivered on 7/22 with the other items that had been scheduled for delivery. On 7/22 I never received my delivery during the delivery window and did not receive a call. When I contacted them I was told my items had not made it on the truck and were still missing but they would submit a dock search request. I said you've already submitted 3 at which time I was told they had no record of my previous requests. I am unable to speak with supervisor or manager when I ask for one and was given a fake number for the supervisor. This company has over $12,000 worth of cabinets that I have paid for that I cannot get delivered because they "did inventory" and cant' find things. I need all of my cabinets that they have lost and I need them now. I have work that cannot be completed without them and these delays are costing me money.

  Business Response

  Date: 07/27/2022

  Ms. *******,

  Good morning. Per our conversation, I am giving this issue our undivided attention. We apologize for the inconvenience this has caused and we are working diligently to resolve the matter. I will personally reach out to you once I have more information. We deeply appreciate your patience.

  Thanks and have a great day,

  ****** ********

   

   

   

   

   

  Customer Answer

  Date: 07/29/2022

  I still have not received confirmation from Mr. ******** or anyone else at Commercial Works that they have located my cabinets. Someone from their team called to schedule a delivery and when I asked if they had confirmation that all of my items had been located I was told "there is 1 cabinet". The last time I had a delivery scheduled for 7/22 they never showed up because they could not locate my product so the driver left. I left a message at 2:40PM yesterday (Thursday, July 28th) requesting confirmation that all of my cabinets had been located and would be delivered on the scheduled date and have not heard back as of this note. I want written and photographic proof that all of my product has been locatd and will be delivered and written and photographic proof once the product is placed on the truck for delivery on the scheduled delivery date. I want a phone call when the driver has left the warehouse with my product as well as a phone call when he is within 30 minutes of arrival. Until all of my product is delivered I am not accepting any resolution and my next steps will be legal action as well as reporting this company to the Ohio Attorney General as well as the Kentucky Attorney General and am considering contacting the news media as well. This company has been holding me hostage because they cannot get their act together and locate well over $7000 in cabinetry that was sent to them for delivery and that is completely unacceptable.
  

  Customer Answer

  Date: 08/08/2022

  I am still missing 5 items from shipment ****** that was received by Commercial Works on 6/9/22 and delivered to me on 6/29/22. I am also missing 1 item from shipment ******* because your driver did not go through the check list with us as per your SOP and check each item off to ensure we received everything. He literally dropped off 8 boxes and left. I also have not received 7008862 which was delivered to your company on 7/22/22 and was scheduled to be delivered at the same time as *******. Per ******* ***** and ****** order 7008862 can't be located just like the previous two orders. I keep receiving promise after promise that all of my items have been located and will be delivered then do not receive then only to be told they can't be find and are somewhere in the warehouse. I have every single call I have made to your company in my call list showing the numerous times I've reached out. I have all of the text messages I've exchanged with Mr. ******** and I have the emails I've sent. I do not want a reorder. I do not want excuses because they are now falling on deaf ears.
  
  
  

  Business Response

  Date: 08/24/2022

  We have looked into the missing items and we have re-ordered anything showing as missing at no cost to the customer. We've instructed the manufacturer to direct-ship these goods. We again apologize for any and all inconveniences this has caused.

• Initial Complaint

  Date:07/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction at Lowes (Wilmington Pike, OH): 03/06/2022
  The amount of money paid: $19,266.16
  Commercial Works is committed to provide me with delivery of back ordered cabinets.
  Back Order Date: 05/26/2022
  Order #: ******-00
  The delivery date was scheduled on 7/7/2022 to be delivered on 7/19/2022. The nature of the dispute is that the company called me the morning of the delivery 7/19/2022 to cancel the delivery d/t being short staffed. The ******* rep. ***** contacted Commercial works on 7/19/2022, to reschedule the delivery date for 7/20/2022, and then 0n 7/22/2022, but I have not been contacted by Commercial Works for the delivery. This issue is one of many issues regarding this order and delivery. The company Company Works has not tried to resolve this issue and the company does not answer their business line.

  Business Response

  Date: 07/22/2022

  Ms. *******,
  
  As you may already know we’ve experienced a significant
  amount of turnover with our Management and staffing, which has affected many of
  our customers. We realize that caused operational problems to many of you and
  we would like to apologize for that.
  
  Our company aims to offer the best possible service to our
  customers, and we know we’ve let you down. We are taking these incidents very
  seriously and are doing a full analysis on this issue, the root cause, the
  impact, and how to prevent this from continuing to happen.
  
  Thank you for your patience. If there is anything else our
  team can do to improve your experience, please don’t hesitate to reach out and
  ask.
  
  Sincerely,
  
  ****** ********
  Director of
  Operations Commercial-Works