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Business Profile

Parking

Park Place Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for Park Place Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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Park Place Parking has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband went to a concert in ********, **** on 5-17-24. He ****ed in Lot 54, the concert was at the venue, ***** ****! (Next to ********** ****). There was an attendant at this lot that told him to **** anywhere in the lot and collected $7 cash from my husband. Today, 7-9-24, I received this notice from **** Place that states I owe $75 within 10 days and that my car will be subject to immediate towing and impound if ****ed on any facility operated by **** Place LLC. I do not know who owns the multiple ****ing lots in this country and furthermore, they had an designated attendant collecting money on the date my husband ****ed in the lot. I feel I don’t owe any more money and this is a scam trying to get more money from me. I hope you can help me with this matter. Attached is a copy of the letter I received today.

      Business Response

      Date: 07/10/2024

      Good afternoon,

      Please dispute the violation online and request a waiver. 

      Dispute or Appeal a Citation BALLPARC
      If you have not already done so, scan the QR code on the citation
      or go to https://****place********.****ingpayment.net  or www.****place****ing.com to dispute the citation.  Attach any
      supporting documents (example: copy of your paid ****ing
      receipt, mobile app receipt, or other documentation supporting proof of payment).

      Customer Answer

      Date: 07/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.



      Regards,



      ***** *******

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/30/2024 at approximately 6PM, I attempted to pay the attendant for parking and he waved me on to continue to park rather than take the money I was trying to give him. Roughly 30mins after parking and walking away from the lot, I received a text about a parking violation and fee of $30+$4 service fee for "failure to pay".

      I disputed the ticket providing the same information above and received this response:

      "You are aware that you pay for parking. We will reduce to the event rate this time. Be sure to pay the attendant and get the receipt in future. This reduction will be valid through 05/07/2024 at which time it will revert to the original rate."

      So I paid the new fee with the intention of disputing the charge. I attempted to pay for this parking, the attendant would not accept my money, and then 30mins after I leave I get a ticket for 3-4x of the amount I tried to pay for parking? Seems like the attendant waved me on to park with the intention of ticketing me. Why else would he not accept my money for parking, then almost immediately ticket for "failure to pay"?

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2021 Toyota Tacoma was broken into on April 1, 2024 at 7:30pm during a Blue Jackets game. 2 side windows payed open and smashed, causing a ***** auto insurance estimate of $9600 + approx $6000 worth of item stolen from inside the locked truck (3 laptops etc). This facility is NOT SECURE, especially during major events at the nearby hockey arena. NO cameras, NO security guard, NO accountability for issues on this lot. It is ripe for criminal element and the facility does nothing about it. THIS IS NOT A SAFE PLACE TO PARK YOUR CAR!!! Police report attached.

    • Initial Complaint

      Date:09/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/8/23 at approximately 7pm I paid $7 cash to park in the lot near *** * ********** ***** The attendant told me to “park anywhere” in the lot. When I returned to my car a couple hours later, I found a parking ticket for $30 listing “failure to pay.” This is a total scam. How did I get in the lot if I didn’t pay? I want the ticket dropped.

      Business Response

      Date: 09/18/2023

      We have been in contact with the customer. The violation that they received has been waived and the matter has been resolved by our company. Attached shows that the violation has been waived. 

      Customer Answer

      Date: 09/18/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20578555



      I am rejecting this response because:

      The business admitted that sometimes the parking attendants don't give receipts to the customers (and then subsequently ticket the cars who they accepted payment from)!  This is a total scam.  It requires that the customer go through a lengthly back-and-forth process with the company to get reimbursed.  

      This BBB complaint needs to be in the record so that other consumers 1) know what this company is doing and 2) know to demand a receipt from the parking attendant.  Even then, the company might still ticket their customers because they know that they'll profit because some fraction will too busy to go through the reimbursement process.




      Regards,



      ****** ********

    Park Place Parking is NOT a BBB Accredited Business.

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