Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son received a mailing saying that he owed for a parking ticket in Columbus, Ohio. After repeated times of looking up his license plate on paymyparkingfee.com like they suggested in the letter and having it state that his plate had no matching results to a parking ticket, we ignored it. Flash forward one month and we received another mailing from Collect Park stating that the amount due is now $50. I have a screenshot from paymyparkingfee.con stating there are no matching results to a parking ticket with our license plate number. Then once Collect Park got involved and we went to the site again, his plate magically showed up as having owed the increased amount to collect park. I have repeatedly tried to call both professional parking services in Columbus but they never answer the phone, and even though the message tells you to leave a message, their mailbox is full and you are unable to do so. Collect park just has an automated answering service that does not enable you to speak to anyone or leave a message. Neither of these practices seem like something a legitimate company would do .
  Upon being contacted by the business, I would be happy to share the screenshot stating that my son’s license plate has no matching results.

  Business Response

  Date: 09/06/2023

  Sorry you are having the issue with the violation payment. Please email me at your earliest convenience with the violation number and other pertinent details so I can look into the matter, including placing the violation amount back to its original amount.

  *****************************

  Customer Answer

  Date: 09/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked for a hearing on 7-28,8-1,8-3,8-15,8-21 and 8-22. I had a reservation at the avenue restaurant on 7-20-2023 at 4:00 pm. I arrived and could not get my parkmobile app to work, I did register my car on the app, picture attached and parkmobile does not dispute this. I went into the restaurant and told the hostess I could not get the app to work and she said that is because parking is free until 5:00 pm, she then gave me a code to said to enter at 5:00 for a free hour of parking. I entered the code at 5:00, code is confirmed from the app, parkmobile does not dispute this, picture attached. i paid at 5:52 pm, receipt attached, and we were out of the parking lot before 6:00 pm. I was given a violation because I used applepay. app says you can use apple. ****, who works at parkmobile support wrote me and said that applepay doesn't work sometimes, e mails from **** attached. So parkmobile is trying to collect a fine when I had free parking for an hour. Nannu asked me to call him, which I did and he won't return my call.
  **** parkmobile support [email protected]
  nannu
  [email protected]
  ************

  Business Response

  Date: 06/04/2025

  This violation was waived - we ultimately were able to verify a technical issue with ParkMobile. Apologies for the lack of communication from our end.

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked in a lot managed by this company on 6/9/2023 (GV Big Lot). I paid to park in this lot according to posted signs, and I parked in a parking spot that was clearly marked, with white lines. This spot (and others) is along a row of dumpsters, but it is still a marked parking spot, and there is nothing to indicate that these spots are special in any way and should not be parked int. There were no signs in front of this specific parking spot that say 'No Parking' or anything similar. Some of the dumpsters are labeled with signs asking people to not park in front of them, but this specific parking spot did not have a sign in front of it. I spoke with the person giving me the ticket, and he said that there are usually cones in front of these spots, but that they were removed that day to be used elsewhere. The fact cones are usually there proves that they are in fact parking spots that need to be blocked if they aren't to be used as parking spots, and the fact that there were no cones on the day I parked should mean that the spots were open to use. If this is not the case, it seems that the company removed the cones just to lure people into parking in these spots so they could give them bogus tickets. All other spots in front of this area were also full (5-6 spots).
  
  I submitted an objection to the ticket on the companies website, but they would only accept one picture and very limited characters and the objection was rejected. I emailed to ask about it and received no response. I have called, received one generic voicemail, and have stopped receiving responses.
  
  I paid the fine so I can park in the lot in the mean time (they threatened vehicle impound), but would like a refund. This company should only be giving tickets to people who actually break a rule in their lot.
  
  I have attached a picture of the parking spot, and there is no sign in front of this specific spot that should indicate that it is not to be used.
  
  Thanks,
  Connor

  Business Response

  Date: 08/03/2023

  Please send the violation number for further review. You can also send to: [email protected]

  Customer Answer

  Date: 08/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20391435
  
  
  
  I am rejecting this response because: 
  

  I have been in contact with the business, but the complaint has not been resolved yet  

  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/23 Car was parked in their lot for Pride. I did mistakenly type one single letter of my wife’s license plate leading to a ticket on our car at the time of our return. When this mistake was realized I instantly sent an email informing them of my mistake and asking for next steps. I have never heard back from that and have followed up, now we’re receiving letters threatening to impound our car. We paid to park that day, and tried to fix mistake right away yet they will not return emails or calls to resolve this issue.

  Business Response

  Date: 07/26/2023

  Please send information directly to me at [email protected] for review.

   

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/2023 my daughter received a letter from Professional Parking Services, LLC with the heading FINAL NOTICE TO AVOID VEHICLE IMPOUND. it states: “You are hereby advised that IF PAYMENT IS NOT MADE WITHIN (10) TEN DAYS, the below listed vehicle will be subject to immediate impoundment without further notice when parked on or at any facility managed or owned by Professional Parking Services, LLC in pursuant to Ohio Revised Code 4315.601. This appears bogus because there is no contact information other that a payment link which is broken and the address listed slightly different than the one listed here. Is the a scam?… a $50 scam?

  Business Response

  Date: 06/28/2023

  You are welcome to email more information regarding the violation, if you would like, to my email: ****************************t.

  The letter really implies if the vehicle is parked in a garage or lot we manage then we will tow. If you would like to find out more information about the violation please go to www.professionalparking.net and toggle through the Violation tab.

   

  Business Response

  Date: 06/28/2023

  You are welcome to email more information regarding the violation, if you would like, to my email: ****************************t.

  The letter really implies if the vehicle is parked in a garage or lot we manage then we will tow. If you would like to find out more information about the violation please go to www.professionalparking.net and toggle through the Violation tab.

   

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2023 I parked in the Grandview lot. Per the signage, I used the app to pay for parking. I have a new plate and thought I had successfully updated the license plate # when prompted by the app. I paid for two hours of parking. I returned to my car an hour and a half later to a ticket on the windshield. Using PPS’ website, I immediately disputed the charge.
  PPS wrote back the next day and basically said too bad. Their website does not allow for any further dispute or communication.
  I tried calling but the only number I could find and it was unusable, straight to a full voicemail box and disconnected the call.
  I emailed the employee listed on the website. While he did respond, he failed to provide a yes or no to resolve my dispute. I provided screenshots of the parking confirmation that matched a picture they had of my plate as PAID! I felt that communication delays were solely to push the timeframe long enough to collect even more money (cost jumps to $40 from $25 after 15 days)
  
  So for paying $4 + .35 for service fee to rightfully park…
  This company extracted another $25 + $4 service fee. ??

  Business Response

  Date: 06/22/2023

  I believe we were corresponding via email over the course of 10 days. Basically, we use a 3rd Party, ParkMobile/Park Columbus, which is also utilized by the City of Columbus for all on-street parking and do not have access to any technical details surrounding the application - we enforce for compliance for an ownership group. ParkMobile does ask, before starting a session, to verify the plate entered is correct and that is how we determine if a vehicle is in violation or not; plate not listed on our enforcement side of the app means no payment (video surveillance is not used in the procedure).

   

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to pay my ticket online and cannot due to an error on the company's behalf. When inputting claim information, there is a character limit, but the company's name is longer than is allowed so ultimately you cannot submit payments. I am unable to change the way the company's name is entered, leaving me incapable of paying my ticket. I have tried several times to call the number associated with this business and have yet to receive a response. I would like to pay my ticket and have taken every action to do so. I'm hoping this comment will inform the company of their error so myself and other responsible parties can easily make online payments without unjust fees or threats of impoundment.

  Business Response

  Date: 03/27/2023

  Sorry you are having issues with the online payment portal. 

  You should also be able to go directly to our website and pay: *************************** OR mail a check to *** **** **** ******* ***** ***** ********* *****.

  If you continue to have issues please feel free to email me direct at *****************************

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter saying I have a parking notice from a debt collector. The date says 10/15/2022. This is impossible as I was out of state on this date for my grandmothers funeral. My car was parked at my home while I was out of town and nobody had access to my keys. It is not possible for my car to have been parked there. This leads me to believe this may be a scam. If I go to “dispute” this the only option given in the letter is online at ******************* and when you go to enter your phone number, which is required to submit the form, it will not be accepted because it requires hyphens. Yet, it is not possible (see attachment) to enter hyphens from the keyboard. Therefore, they create a barrier for you to even dispute the “notice”. This blocks my right to dispute this impossible charge. I also received a threatening letter that I know to be illegal. The vehicle owner (me) may have grounds to seek damages arising from the property owner's conduct, such as threatening to report or reporting a delinquency on the part of the vehicle owner to credit reporting agencies.
  
  So not only is no payment due, but if the parking company tries to put a collection agency on you, I might have the option to sue. They gave me no way to contact this company and are sending threatening letters. This is my written notice to them to stop contacting me. ****** ****** ***********

  Business Response

  Date: 03/06/2023

  The violation was given to a gray/silver Lexus, plate # *******, in a private lot in Grandview that has parking for businesses in the shopping center and the area.

  You are able to view this online as well (I have attached an image), but if this is not your vehicle please reach out to me:

  *****************************

   

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first problem is that the first notice I recieve from this company about a parking fee is one that says Final Notice; Final implies more than one and this is the first notice i'm recieving. I am being targeted in an intimidation tactic by implying that I'm the one at fault for the payment not being submitted; when they are the ones who didn't send a notice till now and are now trying to rush me with criminal charges if i'm not fast enough in paying. Second problem is I'm on their website trying to pay the parking fee but the website won't let me submit the payment because one of the lines I have to fill out is over the character limit. But the line that is over the character limit is "Company Owed To" and it is one that is automatically filled in and can't be edited; I have tried two different cards and the only line that is red is "Company Owed To". As i can't edit this line and it is automatically filled in when I refresh the page it is impossible to make it within the character limit; making it impossible to submit payment.

  Business Response

  Date: 12/28/2022

  Sorry for your experience with our website and the communication. In this instance the violation left on your vehicle would have been the first notice - I believe you disputed a few days after receiving and someone from our Management Team denied the dispute for the reason you stated. Also, it seems you have paid the violation on 12/27/22. 

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 65 dollars twice to my credit card for one 65 dollar (lost ticket) transaction. I have tried to rectify the charge with the garage provider directly and to cancel the second 65 dollar charge, but no one has gotten back to me. When I call the phone number provided, each call is dropped. I am a student who cannot spare the 65 extra dollars. I just need that charge cancelled and refunded as soon as possible so I am not without any money, can get groceries etc. Thanks!

  Business Response

  Date: 01/30/2023

  If you could, please, send the receipts obtained from the garage machine (twice) or the confirmed "paid" amounts from a statement. We are happy to look into this - I did not receive this information personally:

  *****************************