Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in the GV Big Lot on 10/11, paying $6.45 on the Park Mobile app to park there from 5-8pm. I returned to my vehicle at 6:54pm to a parking ticket on my car. I followed the instructions to dispute the ticket & emailed ************************************t a screenshot of the receipt. I went into the app & saw that the license plate entered was my previous license plate (GDZ5700) from before my cars title was transferred to me. My new plate (JLV3529) received the ticket. I updated this info in the app, but by doing so the app deleted the receipt of the ticket in question. I sent an email to them on 10/13 with screenshots of the timer in the app and my credit card statement showing I had paid. I received no response & followed up on 10/17 asking them to confirm receipt since there was a time constraint & got no response. I called their number & they didn’t pick up (voicemail was full). They responded on 10/23 stating “The receipt will be through the ParkMobile account you have set. I can reduce the fine when needed since you reached out a while ago.” I responded on 10/25 with a screenshot of my emailed receipt & received no response. I then received a letter in the mail in November threatening to impound my car if I didn’t pay the now $50 fee. I emailed Nannu again questioning why I had received this threatening letter since there was no communication from them. Yet again, no response. I received another letter in the mail (dated 12/16) from Collect Park threatening legal action if I don’t pay the $50 fee within 30 days of receiving the notice.
  
  I’ve tried multiple times in good faith to resolve this issue, but have received no response from Professional Parking Services since sending all of my receipts and proof of payment. I’m willing to work with them to get this situation resolved in a fair and reasonable manner. I don’t think the threatening letters and $50 charge is warranted as I have reached out in a timely manner several times to resolve this.

  Business Response

  Date: 12/27/2022

  I am sorry for the "spotty" communication. I have looked again and it appears your follow-up emails ended up in SPAM. Please mail a check for $25 as I have updated everything in the system and informed our 3rd Party partners.
  

  Customer Answer

  Date: 12/28/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18641701
  
  
  
  I am rejecting this response because it gave no instruction on how I will get my $6.45 refund. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 8, 2022, I had a dinner meeting at 6pm at the Ave Restaurant in Grandview. I parked in the lot behind the restaurant at approximately 5:35pm, although there were no signs indicating how to pay for the parking in the spaces where I parked, I had to walk down to where I could see the CR code and try to pay for the parking, since I did not have an account with Professional Parking services I had to go through the exercise of establishing an account in order to pay with my Visa card which I did via phone call, while I was opening the account the lot attendant ticketed my car, when I saw this I approached him told him what I was doing about paying but he told me it was to late, this was 5:39pm and I would have to call the office to dispute the ticket which i did, they told me to file a written complaint which I did later that night. The charge for the parking hit my Visa at5:56 pm. After the initial email response from PPS telling me what to send them, I could get no more responses until I just received a letter stating I now owe $40 and my car will be impounded if I don't pay. PPS is a SCAM operation and I want them to stop harassing and threatening me for monies I don't owe them.
  
  Thanks for any assistance you can provide.

  Business Response

  Date: 10/24/2022

  Please feel free to send additional information to ***************************** for further review (ParkMobile receipt that shows the vehicle plate information, date and time) as well as the violation number. 

  I am a little concerned to here you believe we are a scam. We provide parking management services for lot and garage owners and do not rely on income from violations to sustain our business - we are simply enforcing procedures that have been put in place for each of our accounts. 

  I encourage you to forward all pertinent information to the email listed.

  Customer Answer

  Date: 10/25/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18239514
  
  
  
  I am rejecting this response because: Says they never received my complaint even though I submitted it through there customer portal. I just resubmitted and am awaiting a response.
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking at GV Big Lot on 7/7/22 but had the wrong license number in the app on my iPhone. (I have two nearly identical SUVs.) I notified the company and sent them a copy of my payment. They rejected it saying essentially I could have had two cars in the lot. Here is their message:
  "Thank you for submitting your violation dispute. Unfortunately, your dispute was not accepted.
  The staff member reviewing your dispute noted:
  There is no way of knowing if both cars were parked in the lot at the same time. Park mobile asks you to confirm license plate prior to submitting. Ticket stands
  Violation #000-008-012 has been upheld and is now due. Please visit our payment portal to resolve your violation.
  If you have any questions, please contact Professional Parking Services. Do not reply to this e-mail, as it has been sent from an unmonitored address."
  
  These people are insane. They send messages about impounding your vehicle if you don't pay their now $50 dollar balance. I'll see them in court.

  Business Response

  Date: 09/20/2022

  As stated in the original dispute response, we truly have no way to determine if the vehicle listed on the ParkMobile app was also not parked in the lot - no surveillance. ParkMobile, before starting any session asks that all information is correct, including the vehicle plate information. Please feel free to email ***************************** if there is anything we have missed or there is more information that was not submitted during the original dispute.

  Customer Answer

  Date: 09/21/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18024385
  
  
  
  I am rejecting this response because: 

  The business has not resolved the issue to my satisfaction.  Please see attachments.
  
  
  
  Regards,
  
  
  
  ******* *******

  Customer Answer

  Date: 09/26/2022

  
  
  Professional Parking Services LLC
  490 City Park Avenue
  Columbus, Ohio 43215
  
  Dear Sirs,
  
  I have filed a complaint with the Better Business Bureau of Columbus because you are operating a business with terrible business practices that need to stop. 
  
  I parked one of my Mercedes SUVs in one of your lots on July 7th, 2022 (Zone 96102), paying for the space using the app on my iPhone.  Unfortunately, I selected the wrong car in my app, and your personnel ticketed me.  I have three of my vehicles listed in my app.  I am a frequent user of your services and wrote to you explaining what had happened.  I didn’t hear anything for a while until I received a “Final Notice to Avoid Vehicle Impound,” with a balance due of $40.00.  I disputed the charge and explained once again what happened.  I also forward the dispute to the BBB.
  
  Your answer to the BBB request was that you don’t have video surveillance, and I might have had two cars parked in the lot.  What a ridiculous response.  I spend hundreds of dollars a year with your firm.  Do you think I might park two vehicles and only pay for one?  Do you think I would try to avoid a $6.35 charge?  You are mistaken if you think this is any way to run a business.
  
  And now you have turned this over to a bill collection agency?  Are you insane?  I demand that you correct this matter immediately.
  
  Sincerely,

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a notice on 8/20/22 from Professional Parking Service LLC *** **** **** *** ***** **** Columbus, OH 43215. The notice is intitled: FINAL NOTICE TO AVOID VEHICLE IMPOUND. I am being advised that if no payment of $40 is received within 10 days, my vehicle will be subject to immediate impoundment without further notice.
  I do not go downtown Columbus, except for when i work: I work as a first year apprentice for the Sheet Metal Union and my current position is with the Harris Co. and the job sight is is at the OSU Wexner Medical Center which: we have a designated parking area on the 7th floor of the garage there.

  Business Response

  Date: 09/20/2022

  This notice applies to parking lots/garage managed by our organization. The violation was given on a surface parking lot in Grandview, OH. (located behind The Avenue, Stauf's, Agave & Rye, etc.). After looking up the violation and plate there have been 3 violations for non-payment written to this vehicle with only 1 being paid. If we have missed something during the process please feel free to send information: *****************************