Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,629 total complaints in the last 3 years.
996 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Klarna Account Internally Blocked Since April 27 —
No Resolution, No Clear Answers, and No Real Help

Complaint Details:
I have been a loyal and responsible Klarna customer with a 790 credit score, $11.7K in purchase power, and a perfect payment history. I have never missed a payment, and I always pay early or on time.

On April 27, 2025, I began receiving “error at checkout” pdf adverse notices from klarna while trying to make a purchase. After several purchase attempts, I received all adverse action notice from Klarna stating that I was not approved for the credit product due to an “error at checkout” not because of missed payments, credit issues, or account misuse as KLARNA states clearly why you’re denied.
Shortly after on April 30th the app had a worldwide outage and it was down for all customers and everyone was logged out and unable to make a single purchase.

Moving forward despite multiple attempts to fix this and clear communication that my credit was solid (I even contacted **********, who confirmed that my report is up to date and shows no issues), Klarna has not resolved this issue.
One agent told me to wait 48 hours. I did. Nothing changed. Then I was no longer able to add funds to my Klarna balance from my debit or bank account, and now my account is acting as if it’s completely restricted but it is not as agents have verified this.

I have contacted Klarna customer service multiple times, and the responses have been inconsistent, unhelpful, and mostly AI-generated even from supposed “live agents.” Each person tells me something different, but the consensus is there is an “internal block” on my account that no one seems to be able to explain, fix, or escalate or tell me anything at all but just scripted responses you can find on the website.

I am now extremely concerned that something is wrong with my account at a deeper level even though they state there is not. No one will tell me why the internal restriction exists or they say there’s none.
Business Response
Date: 05/15/2025
Hello ****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your ability to make new purchases.

We have brought this to our internal team and at this time the "block" is because the ID scan has not been completed at the time of checkout. To successfully have your order approved, please successfully complete this step. Please note this does not guarantee your order will be approved as there are various factors included when the automated system reviews the order for approval or denial. We hope this addresses your concerns at this time. Thank you and have a great day.
Customer Answer
Date: 05/15/2025
***********
I have already completed the full verification process with Klarna. My account was verified when I opened it two months ago, which allowed me to make multiple purchases all of which are in good standing. Recently, after logging in from a new device, I was prompted to reverify my ID and facial scan. I did so successfully and was even able to make a purchase on May 14th.
However, when I attempted to make another purchase shortly after, I received an error message stating, “Sorry, we couldn’t verify your account”. This inconsistency suggests there may be a technical issue. Despite these error messages, I spoke with a Klarna specialist who confirmed that as of May 15th, my account is fully verified and in good standing.

I’ve attached two supporting documents for reference. Please note this is not a new account, I verified my phone number, email, and ID when I first joined Klarna, which is evident by my multiple completed orders and pending ones currently. I’ve been advised by Klarna support that this may be a glitch, and to wait 48-72 hours while they investigate. I hope this resolves the issue.
It was also not allowing me to make payments to the orders that were due because it was telling me couldn’t verify account so I had to push back dates of upcoming payments because of your “system”
Regards,
**** *******

Business Response
Date: 05/27/2025
****,
We have relayed all of the information provided to us from our team in regard to the failing verification. If you would like to pay your orders off, please visit the app to review each order individually. Thank you.
Customer Answer
Date: 05/27/2025
what you are not understanding is it is not letting me pay because it tells me to verify my identity when I click to pay with my card on file.
that is what your company fails to comprehend if you do not allow me to verify my identity in any other way I can’t make payments on the account! The same error message it shows when I try to upload my ID to make new purchases is the same one it shows when I select to MAKE A PAYMENT!!!!!!!!

Regards,

**** *******
Business Response
Date: 05/28/2025
****,
Again, the used documents were not approved. The passport's MRZ is covered and the ID has a glare in which makes neither photo document able to be verified as these are flagged as modified. Please be sure to show the full document, not covering any information and make sure the ID does not have any light causing a glare. Thank you.
Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Klarna to make a flight purchase. Financing was denied and flight was canceled. Klarna is charging me the full amount and they just give me the runaround.
Business Response
Date: 05/08/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Expedia (FG0X2Q7F).

We have reviewed your concern regarding your order with Expedia. The attached documentation is from one of the purchase attempts as the order was denied previously before being accepted on another attempt. If the order is canceled, please report a problem in the app which pauses the order and begins a dispute to have the matter looked into by our Disputes Resolutions team. You are also able to call or chat in the app to begin the dispute on the order. Thank you and have a great day.
Customer Answer
Date: 05/11/2025
Whats the phone number to file dispute? The app does not give you that option. All you get is a chat option. Attached is a pdf that was emailed to me stating the order was denied.
Customer Answer
Date: 05/11/2025
Whats the phone number to file dispute? The app does not give you that option. All you get is a chat option. Attached is a pdf that was emailed to me stating the order was denied.
Customer Answer
Date: 05/12/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23298428

I am rejecting this response because:
Whats the phone number to file dispute? The app does not give you that option. All you get is a chat option. Attached is a pdf that was emailed to me stating the order was denied.

Regards,

****** ******
Business Response
Date: 05/13/2025
******,
Our customer service number is **************. You can file a dispute via chat with a customer service *** as well as self ***orting in the app.
Customer Answer
Date: 05/13/2025
Think you made a mistake with the number you are providing as a customer service number. That is my phone number you provided in previous message as a customer service number.
Customer Answer
Date: 05/14/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23298428

I am rejecting this response because:
Think you made a mistake with the number you are providing as a customer service number. That is my phone number you provided in previous message as a customer service number.

Regards,

****** ******
Business Response
Date: 05/14/2025
******,
Our apologies for the mishap. Our customer service number is **************. Thank you.
Customer Answer
Date: 05/18/2025
This is exactly what im saying about the run around. The number that was provided does not accept incoming calls, operator prompts you to do it on the app.
Customer Answer
Date: 05/19/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23298428

I am rejecting this response because:
This is exactly what im saying about the run around. The number that was provided does not accept incoming calls, operator prompts you to do it on the app.

Regards,

****** ******
Customer Answer
Date: 05/20/2025
The number ************ does not accept incoming calls. Ive tried multiple times. You can try and see what it says
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I have made an ****** purchase originally for the amount of $193.40. I have made several returns to ****** to bring my new order total to $99.30. Klarna is not processing these returns and is charging me $165.70 for items I have returned and ****** has refunded me in full for. I would like to receive my refund as I have returned my items and be charged the correct $99.30 for my new order total. ****** has refunded me the difference and Klarna is refusing to adjust the order total.
Customer Answer
Date: 05/11/2025
Hello
My apologies I think there has been some type of confusion. Or maybe I am just confused. However, This is a new order not one I have previously filed. This a new issue I am having with this business where they are withholding over $50 from me. I just would like help receiving my money back from them.
Business Response
Date: 05/13/2025
Dear Maya,
This response is in response to your BBB claim 23295147.
We understand that you used Klarna to place and order with Amazon (Klarna order ID: *********. After making the purchase, you returned several of the items.
In your BBB complaint, you mentioned that after you made the returns, your new order total with Klarna should be $99.30.
****** has reported several returns back to Klarna, however, it does not equal the amount that you have mentioned in the complaint.
We have received four refunds from ******. Here are the details that we have received from Amazon so far:
$7.70 - April 11th, 2025
$5.50 - April 11th, 2025
$16.50 - April 18th, 2025
$9.36 - May 6th, 2025
The total amount that Amazon has refunded Klarna is $39.06. This amount has been adjusted on your order total with Klarna to bring the total amount of the order to $156.34.
When items are returned, as long as they are returned within the return window, Amazon processes refunds back to Klarna and those amounts are automatically deducted from the total order amount with Klarna and your payment installments are adjusted accordingly.
In the event you have returned more items, ****** has not yet processed the refunds to Klarna. Once Klarna receives the refund(s) from ******, your total order amount will be adjusted again to reflect the correct amount.

Sincerely,
Klarna Complaints Team
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 1st, 2025 I ordered **** **** ***** from ******* and used Klarna as the payment method to spread the payment out.
Well I got the product and the material was heavier then the description and picture and the pants did not fit. So i logged on right away, it said return to store describe issue they will handle it and report to KLARNA. I did go to store, manager said he would handle it, its backed out at Klarna and owe absoltuely nothing.
Short time later, i get contacted from Klarna wanting my payments they werent even aware it had been returned and were looking for payment and i had shut them off. I explained i returned the product after the first payment, that is what i did, as soon as i got the pants i tried them on , they did not fit, so i returned them before the second payment and that is what my reimubrsement was. Klarna said theyll contact the store.
Now they say I owe. I dont have a product and was only refunded what i spent, they are asking for
Business Response
Date: 05/12/2025

Hello ****** -

Klarna is in receipt of your complaint ********, in regards to order ******** with *******.

As of May 12th, 2025, your payments of $9.31 and $27.94 have successfully been issued back to the card on file. Please allow 5-7 days for these funds to populate in your account.

This order has now been refunded in full.

We believe this fully addresses any concerns, but should you have any additional questions you are welcome to contact us via chat 24/7 at ******************

Customer Answer
Date: 05/12/2025
I accept the business's response to resolve this complaint.

Regards,

****** ******
Customer Answer
Date: 05/19/2025
I previously filed a complaint about this issue with this company, i was told because of all the lies and confusion and bad service, they were going to issue full refund, whicih never happened and cancel the scheduled payments which was what my request was. total ***** payments and that was total payments scheduled and the total refund. they said they would do both. The refund never came and payments are scheduled and i contacted their customer service on ********** and spooke to ****** . Once again very horrible service by someone who did not understand basic english and i repeated seven times and they still kept saying so you are doing- and repeating the opposite. this is not good service or even basic service.

issue refund like you said you would for ***** and cancel pending payments like you said you would and train your staff better
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed a payment through my bank for Klarna because I was double charged. However my bank has resolved the dispute back in April 27th. Klarna refuses to close out the dispute. I want to pay off this amount with Klarna which they are refusing to close out this dispute. I sent them over the resolution from my bank, which is USAA. Saying the dispute has been resolved. And Klarna has paused all me from using there services. I am no longer disputing anything and I just want to pay off the remainder of my balance but they will not close out the dispute.
Business Response
Date: 05/07/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the chargeback in regard to your Klarna order, V3FCRBPQ.

We understand your financial institution may have closed your charge back dispute already but Klarna has not been returned any funds at this time. You are welcome to make the payment of $35.25 now and if or when the charge is returned in Klarna's favor, we will process a refund immediately to the original form of payment. If your bank wins the dispute with the payment service provider, the funds won't be returned and we would not owe you the funds back. Otherwise you are welcome for the payment service provider to conclude the investigation. Klarna does not possess the funds or control the dispute process. The payemnt service provider can take up to 90 days to return the funds after a dispute is concluded. As this is out of our control, we suggest making the payment and having the funds returned if your bank let the dispute go to return the funds back to us. Thank you and have a great day.
Customer Answer
Date: 05/07/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23293651

I am rejecting this response because:
Klarna has not closed out my dispute. They said it has to be closed out by my bank which it has and I have submitted the letter to them. I wish to PAY OFF MY BALANCE OWED WITH KLARNA. It should not be this hard for them to close out the dispute and let me pay KLARNA the balance I owe them.

Regards,

***** *********
Business Response
Date: 05/08/2025
*****,
Klarna does not facilitate the dispute nor does your bank. We are not able to just close the dispute. Again, once the dispute has concluded we will either reapply the payment to the order making it paid, or your bank will return it to you for you to make the last payment. Thank you.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig from ********************* and purchased it through Klarnas pay now pay later option. I never received the product.
The company scammed and I sent them all the information showing that the company is not contacting me anymore and they purposely sent the item or whatever it wasthey sent to no address there was no address on The tracking number when I looked it up.
Theyre trying to make me pay 400 and something dollars for an item I never received.
Business Response
Date: 05/06/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Everglow Hair (XFD06QP9).

We have reviewed your concern regarding not receiving this order. As the tracking is not valid, we have waived the order. This means it is no longer active or counted within your Klarna balance for all active orders. As no payments were made, there will not be any refunds processed. We hope this addresses your concerns. Have a great day.
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase with ****** via Klarna I made 3 payments towards this vacation that I ended having to cancel. I was able to get a full refund from ****** and Klarna issues the refund towards a Klarna balance. I chatted with an agent named **** and asked to have the funds transferred to my financial institution and they refuse. I keep getting the same response that the funds from Klarna balance are not transferable and can used towards outstanding balances or new purchases only. When I spoke with **** the first agent I was told it would be refunded back to my original payment method.
Business Response
Date: 05/06/2025
Hello ********,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the refund from your ****** purchase.

We have looked into this matter and we were able to see your 'faster refunds' function was enabled which processes refunds to your Klarna Balance immediately rather than waiting 1-7 days for the refund to return to the original form of payment. Funds deposited or refunded to your Klarna Balance are meant to be used for goods/services that are ordered through Klarna, or applied to any existing outstanding balances that you have with Klarna. The funds that are added to your Klarna Balance are nonrefundable and also cannot be redeemed for cash.

You can view the Klarna Balance Terms and Conditions here: ****************************************************************************************************************************

We are able to see that you have an available Purchase Power and no recently declined transactions on your Klarna account, therefore the funds in your Klarna Balance are to be used for any upcoming purchases, the installments due on any active order or payments due on future transactions. Thank you and have a great day.

Customer Answer
Date: 05/06/2025
I am not going to be making any purchases and want my refund back tinny
payment source. They can not hold my money without a refund option.

Regards,

******** ******
Customer Answer
Date: 05/08/2025
the outstanding balance for **** ***** is being paid by a third party whom I made the purchase for. I am not willing to use my funds to pay for this purchase I am also closing out my Klarna account once this is paid in full and need to know what will happen to my Klarna balance since it can not be withdrawn or transferred

Regards,

******** ******
Customer Answer
Date: 05/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23292038

I am rejecting this response because: Klarna can not keep my funds by hiding behind terms and agreement. If your agent had informed me from the beginning that the funds would be transferred to the Klarna balance instead of my original payment form I would have asked to have the feature disabled. When I asked the agent where the fund would be transferred to, she stated the payment from ending in 8030. I was mislead by your agent and Klarna needs to transfer my money or mail me a check.

Regards,

******** ******
Business Response
Date: 05/14/2025
********,
You will need to use the Klarna Balance to pay your active orders or for any new purchases. As you have since not toggled off the Klarna Balance faster refund option, you have since received 3 additional refunds to it (May 11, 12). We are not able to transfer that money to your personal account. Please turn the feature off if you will not like any additional refunds to be processed there. Thank you.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/2 I attempted to buy tickets using klarna. Big mistake as the tickets were magically canceled and even contacted ticketmaster to verify they did not cancel the order. I called klarna to find out what happened only to find out if will have to wait ***** to try my purchase again. Tried again on 5/5 and got denied for a loan that was less than the first time i tried fo buy these tickets. Contacted klarna again and was told I must wait another ***** hours. You approved me for a loan and then took it away after I agreed to all the terms.
Business Response
Date: 05/06/2025
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your ability to make Klarna purchases at this time.

We can see that you are contacting about your recently denied purchase. You may be approved for an order at one point but maybe not at another point as all orders are evaluated separately by our automated system. We were unable to approve your purchase at this time. This is an automated decision that no one is able to change. You will receive an email within the next 25 days with an explanation. You are welcome to try again in the near future but we are not able to guarantee any approvals as this is all handled via automation.

Please refer to our FAQ to learn more about what information is used when we make our lending decisions.
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return for a purchase that I used klarna for on February 28 2025. The full order was returned it was one item and the total return amount was $964.69. ********* refunded the amount for the return to klarna on March 11 2025 to which Klarna confirms they have received the funds on March 13 2025.
As I did not receive return funds from Klarna I contact them and was told to wait 7-10 business days. At this point 10 business days goes by I contact klarna again and am told to wait 14 business days. I wait then still no refunds received to my account. Then on another call with customer service I am told that my funds should be in my bank account by the latest April 2 2025.
I have called Klarna customer service multiple times a week since then I have had to make over 10 escalations as they tell me that they can all see that Klarna has received the refund from ********* but that the funds have still not yet been released to me. I am told that because the Klarna card that was used to make the purchase had expired that someone higher up needed to just manually do the return.
After 10 escalations I am told to open a dispute about the return and that the dispute is not with the store nordstroms but it is actually with them because they can see the refund from Nordstroms but that Klarna just needs to release it. They tell me that a dispute can take 21 days but it should be handled fairly quickly as they have all the information.
I contact customer service again as time has gone by and still no answer or refund received by my bank and they gather the information needed for the dispute at that point which was my return shipping number and company I did return with. I am then told that since they can see on their end that they received the funds and that they have all the information needed that I should have my funds and the dispute will be resolved by May 3 2025.
Now it is May 5th and my funds still have not been returned to me.
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 13, 2025 I purchased an iPad from ***** for Klarna store online via order 1GD2KG5H. I received the iPad on February 17. After seeing that ****** offered it cheaper I asked if they would price match, they would not so I asked to return. I requested a return on 2/17.
I received a label from ********** (The actual seller of the products). I dropped off the device on 2/20. The tracking shows the package was delivered to an incorrect address and address changed. Then it stopped moving and has remained non-moving since March 1, 2025. I reached out to Klarna who put a pause on my payments 2/20 and stated they would reach out to **********. They said issue should be resolved in ***** days. So I waited.
I received an email on 3/13 that my payments would start again. I contacted them and CarltonOne and asked to resolve the lost package issue. Klarna paused the payment again. ********** responded saying they will look into.
I have not heard anything from either companies since. I dropped off the package, ***** lost the package or mis-shipped it and I am still being asked to be accountable for that. Not good service.
Business Response
Date: 05/02/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ***** (1GD2KG5H).

At this time this is disputed and will be handled by our Dispute Resolution team. They are waiting for the merchant to respond to your dispute. We are unable to expedite this process. You will be updated via email from Disputes Resolutions once they have either concluded the investigation or need any additional information from you. In the meantime the payments are paused. We hope this addresses your concerns for the time being. Have a great day.
Customer Answer
Date: 05/02/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23274577

I am rejecting this response because: I have contacted both Klarna and CarltonOne since mid-February with little response. Were coming up on 60 days since I started this. Please provide a realistic timeframe on resolution.

Regards,

****** ********
Business Response
Date: 05/02/2025
******,
This is currently disputed awaiting a response from the merchant, whom has 14 full days to respond. Once they received a response, Disputes Resolutions will email you directly. Thank you.
Customer Answer
Date: 05/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Klarna Inc. is NOT a BBB Accredited Business.