Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,647 total complaints in the last 3 years.
991 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While I still carry a balance through Klarna, I am unable to view my current or previous account statements. Contacting Klarna has been a fruitless effort as every Klarna representative has told me I do not have an account balance. My bank account is drafted for "autopay" every month for Klarna's services. Being unable to manage my auto payment or view my current account balance, I have been sent several "late payment" notices by Klarna.
I am concerned If I have my bank block these automatic payments that I will charged additional fees even though I cannot verify any account balance.
I have contacted the business through the only means provided on their website--via phone or through the "chat" in their app.
Each encounter results in me being told that I do not have a Klarna account balance and that I have never had an account balance, all while still being charged a monthly automatic payment.
IF THIS IS NOT RESOLVED, I WILL BE PROCEEDING WITH LEGAL OPTIONS. PLEASE CONTACT ME.
Business Response
Date: 07/01/2025
Hello Kutter,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (VHZ2BJRN).

We have reviewed your concern and there is a current balance of $896.93. This was purchased in 2019 under our older finance product called 'Finance 1.0'. As this product has been phased out, you are no longer able to see the order on your account. As a courtesy, we have cleared the debt and it is no longer owed. We hope this addresses your concerns in full. Thank you and have a great day.
Customer Answer
Date: 07/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23523623

I very am thankful for the response and for clearing the amount owed in my account.
The only concern that remains on my end is how do I terminate the monthly automatic payments that are drafted from my bank using ACH? Yet another automatic payment was debited from my account this morning (see attached file). I have called Klarnas customer service number and no one is able to help me with this request as they cannot find my account since it is from the older system. It is possible this has already been taken care of but I would rather err on the safe side and ensure this is taken care of.
Many thanks,

****** *****
Business Response
Date: 07/01/2025
Kutter,
The payments should no longer come out but we suggest putting a block as well through your bank as mentioned. Thank you.
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im really frustrated with Klarna and their refusal to refund me the $104 I paid, especially since they cancelled my order.
Heres what happened:
On March 10, 2025, I made a deal to buy something that cost $174.38 from a retailer using Klarna's installment plan. They asked for a deposit of $104.62, which they took from my account, and then they were supposed to take out $24.58 each month until I paid off the remaining balance of $73.73. Ive used Klarna before, so I knew how things usually went.
After placing the order, I didnt get any confirmation email from the seller, so I waited about two days and then reached out to them. They told me that no order had actually gone through. So, I figured I should contact Klarnas customer service to get some clarity.
When I called, they said I needed to wait for them to cancel the transaction before I could get my refund.
On April 6, 2025, I finally got an email from Klarna stating that they would refund the $104.62. But heres where it gets glitchy: I started emailing back and forth with customer service, and they kept asking for proof of payment. I sent that over, but then they requested copies of my bank statements. Thats when I started to think they were just dragging their feet. I even sent the email from Klarna that said they cancelled the order, but they still wanted my bank statements.
This feels ridiculous. Its been a while now, and I havent seen a dime of my money. It's mine, and yet they are just holding on to it without any good reason. I just want my refund so I can move on! Klarna Reference number GBVG1B53
Business Response
Date: 06/26/2025
Hello Enar,

Klarna is in receipt of your complaint 23518985. We appreciate your inquiry regarding the order with Saks OFF 5th (GBVG1B53).

We have reviewed your concern and we can confirm the $104.62 was released back to the original form of payment when the order was officially canceled. If those funds have still not yet returned, we suggest you file a formal dispute with your bank. We understand this is not ideal but without us being able to process the funds back again, this is the best option. Thank you and have a great day.
Business Response
Date: 06/26/2025
We have attached the refund details for the charge after it was returned to Klarna after your chargeback.
Customer Answer
Date: 06/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

Enar Lainez
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two pairs of jeans from the clothing company free people . I paid online using client Klarna. The two pairs of jeans cost me $ ******, the jeans were returned. I contacted client via phone, but there was no response and the answering service mentioned no calls are allowed. I contacted them on their website concerning the return. They havent updated the amount of my return on their website, it is still showing that I owe them, even though the return was processed
Business Response
Date: 06/27/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Free People (54V3PK5N).

We have not received any communication or refunds from the merchant. Please provide return tracking at this time for further assistance.
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Klarna to help me dispute a package that had not arrived from *****. they made me wait 21 days to get a resolution .. I’ve contact to follow up and to my surprise they stated ***** told them it was delivered and sent documentation of only three single items that were delivered separately. NOT the entire order I’m disputing. The lazy and careless of the employees didn’t bother to see that the tracking numbers didn’t match for the one I stated that was never delivered so they took *****s word for it and closed my dispute without even contacting me. This is the second time I disputed something with Klarna but they were very reluctant to help but very quick to re charge for items. They need to help just an much as they want to fill thier pockets and trim these employees right! Do thier job.
Business Response
Date: 06/26/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ***** (********).

We have reviewed your concern and at this this time the tracking is not found to be valid. We have processed a full refund at this time. Your payments of $72.07 and $72.09 will be refunded at this time. Please allow those 1-7 days to reflect to their respective account. We hope this addresses your concern in full at this time. Thank you and have a great day.
Customer Answer
Date: 06/26/2025

I accept the business's response to resolve this complaint. It shouldn’t have to get to this point and report Klarna for poor customer service.

Regards,

***** ******
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an ach payment to pay off one of my purchases and it automatically used that method of payment on another purchase. This cause the second purchase the be locked and I am now unable to make the final payment. Both payments have been pending since 6/14 and I have proof from the bank that this has been paid off. But this is still showing pending as of today on klarnas end. I am in the middle of a real estate transaction and this causing delays. The customer service if horrible. They provide inconsistent timeframes and have not resolved my issue after I called 7 times.
Business Response
Date: 06/27/2025
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding recent ACH payments.

We have reviewed your account and you have no active orders on your account, meaning all of them have received payment. Please note all ACH payments can take up to 10 business days to process. We are not able to expedite this timeframe and your orders will show as pending until the payment fully processes. If you would like process your payment quicker, using card is best. We hope this addresses your concerns. Have a great weekend.
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchase an ****** gift card for $1000 from the app but i never received the email containing the card info. i contacted Klarna and was told to wait 14 days. In the interim i purchased another card and used a different email and it worked and the card was used. Now 14 days later there is still no resolution to the first card purchased and im being told to continue to wait with no time frame on exactly how long to wait.
Business Response
Date: 06/30/2025
Hello Dequindre,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (VNB8K1KK).

At this time we have reviewed your concern and we have waived the order. Please allow 1-7 days for your initial payment to return. We hope this addresses your concerns in full. Thank you and have a great day.
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Klarna and request the enforcement of its buyer protection policy regarding a recent transaction processed through their platform. The payment in question is reference number ****************, made in connection with an ****** reservation for a property titled Amyfinehouse | Industrial-Chic 2BR Apt | Pool+Views scheduled from June 2023, 2025.On the day of check-in, I was informed by the host, *****, that the reservation had been cancelled due to a severe pest infestationincluding raccoonson the property. This was acknowledged in writing by the host and communicated to me via the ****** platform. Despite the safety hazard and last-minute cancellation initiated by the host, I was denied a refund and was instead advised to dispute the charge through my financial institution. The host explicitly stated that no refunds will be issued, regardless of the circumstance.Attached to this complaint is documented proof of the hosts message confirming both the cancellation and the pest-related issue. As a paying customer, I relied on *********************** buyer protection as a safeguard against such fraudulent and unsafe transactions.I am requesting a full refund for this charge in accordance with Klarnas buyer protection policy. The service I paid for was not delivered, and the cancellation was due to a safety-related condition at no fault of my own.Please review the attached documentation and assist in reversing this charge immediately.I may be reached at ****************** if additional documentation or clarification is required.Thank you for your attention to this matter.
Business Response
Date: 06/26/2025
Hello ********,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (JS09FKLW).

We have reviewed your concern in regard to your ****** order, JS09FKLW. At this time this is disputed and will be handled by our Dispute Resolution team. They are waiting for the merchant to respond to your dispute. We are unable to expedite this process. You will be updated via email from Disputes Resolutions once they have either concluded the investigation or need any additional information from you. In the meantime the payments are paused. We hope this addresses your concerns for the time being. Have a great day.
Customer Answer
Date: 06/26/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23510663

I am rejecting this response because:
Hello,

Thank you for your response. I want to reiterate that I have already submitted sufficient proof and documentation showing that I did not stay at the ****** property in question. This includes my correspondence, itinerary details, and supporting materials.

Given the evidence provided, I believe the claim is valid and warrants a full refund. Klarna should be able to process the refund for the remaining balance without further delay, as the service was clearly not used.

Please ensure this information is thoroughly considered by the Dispute Resolution team, and do let me know if any additional documentation is needed to expedite the process. I appreciate your time and look forward to a fair resolution.

Regards,

******* ********
Customer Answer
Date: 06/26/2025
Subject: Dispute Follow-********** Order (JS09FKLW)

Hello,

I am following up regarding the recent decision related to ****** order JS09FKLW and Klarna statement #*******************.

I respectfully disagree with your conclusion and would like to clarify that this is not a physical product order it is a short-term lodging reservation through ******, and the service was not rendered. As indicated in the attached documentation, the host canceled the reservation due to a pest and raccoon infestation, rendering the property unsafe and uninhabitable.

Despite their cancellation, the host refused a refund, forcing me to seek resolution through Klarna. Per Klarnas own policies regarding service-not-received claims, this falls squarely under grounds for a valid dispute. Ive attached the official ****** message confirming the cancellation by the host for safety reasons.

I am respectfully requesting that you reconsider this claim as a service not received case which clearly meets the dispute criteria. ****** even encouraged me to dispute this charge through my payment provider due to the refusal to refund.

Please escalate this matter to the appropriate team for a second review, and let me know if any additional documentation is needed. I am happy to provide it.

Thank you,
****** ********
Business Response
Date: 06/27/2025
You will need to contact the merchant directly and provide a response as to why the refund has been denied. If the cancelation falls within their policy, we are not able to override the matter. You can provide this information by chatting the merchant and providing various screenshots of you explaining your concern and your desire for a refund. Once we are able to determine why a refund has not been provided up until this point, we will address the matter accordingly. Thank you.
Customer Answer
Date: 06/27/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23510663

I am rejecting this response because:
am writing in response to Klarnas decision to deny my dispute regarding a cancelled ****** reservation, which I paid for using Klarnas financing service. I respectfully request reconsideration based on the facts of the case and Klarnas published policies regarding Service Not Received disputes.

Summary of Issue:

I reserved an ****** property and paid in full using Klarna. However, the host cancelled the reservation prior to check-in due to an unsafe condition on the premises specifically citing pest activity and sanitation concerns (raccoons). As a result, no lodging or services were rendered, and I was left without accommodations. Despite this, Klarna has reactivated the payment and denied the dispute, citing the hosts no-refund policy.

Why This Qualifies Under Klarnas Policy:

According to Klarnas Buyer Protection Policy, a Service Not Received dispute is valid when:

You did not receive the goods or services for which you were charged.

In this case, I did not receive the service (lodging) for which I was charged through no fault of my own. The cancellation was made by the host for safety reasons, and I have submitted documentation from ****** confirming this. Klarnas own policy emphasizes that a merchants internal refund policy does not override the fact that a service was not delivered.

Supporting Documentation:

****** email confirming cancellation due to pest/safety issue
Full itinerary with check-in/check-out dates
Proof of payment through Klarna

Resolution Requested:

I am requesting that Klarna:

Honor its Buyer Protection Policy for services not received
Cancel the reactivated payment
Close this claim in my favor

This is a clear case of a non-rendered service, and upholding the charge despite clear cancellation and lack of benefit to the buyer sets a concerning precedent. I have acted in good faith and have submitted all requested evidence in a timely manner.

Thank you for your attention to this matter, and I look forward to your swift reconsideration.

Regards,

******* ********
Business Response
Date: 06/30/2025
*******,
Please provide documentation of your claim. Thank you.
Customer Answer
Date: 06/30/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23510663

I am rejecting this response because:
They are asking for documentation that I attached.

Regards,

******* ********
Business Response
Date: 07/01/2025
Please contact the merchant to inquire about a refund via chat and provide screenshots of the conversation. The screenshot of the email does not provide suffice evidence of the matter attempting to be resolved.
Customer Answer
Date: 07/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23510663

I am rejecting this response because:
I am writing to file a formal complaint regarding a recent Klarna transaction that I believe should be refunded in full due to service failure on the merchants part (******). Despite my prior dispute and submission of documentation, the refund has not yet been granted.

Transaction Details:

Merchant: ******
Purchase Date: [Insert Booking Date]
Amount: [Insert Total Amount Paid]
Item: ****** Lodging Reservation not honored
Payment Method: Klarna Installments
Customer Name: ******* ********

Summary of Issue:
I booked an ****** reservation through Klarna. However, upon arrival and communication with the host, I was unable to check in or access the property. This was due to the hosts error, as shown in the attached chat transcript with ****** customer support. ****** themselves acknowledged in writing (chat transcript dated July 2025) that the host was at fault, and I was unable to stay at the property due to this issue. I had to find alternate accommodations at personal cost and did not receive the services paid for.

I have attached the ****** support transcript as evidence. In this conversation, ****** clearly confirms that the host did not fulfill their obligation, and I, ******* ********, am entitled to a refund.

Why This Qualifies for a Refund via Klarna:

Non-Delivery of Services: I paid for lodging and did not receive it due to the hosts error.
Merchant Admission: ****** acknowledged the error and confirmed my refund eligibility in writing.
Good Faith ************** attempted to resolve this directly with ****** and provided all documentation requested by Klarna during the dispute process.

It appears Klarna may not have received the full documentation or has not properly reviewed it. I respectfully ask that Klarna reconsider this case and issue a full refund to my original payment method immediately.

Please let me know if further documentation is needed. I am requesting this be resolved promptly to avoid escalation.

Regards,

******* ********
Business Response
Date: 07/01/2025
Thank you for this information. This has been attached to your dispute. Please allow the merchant up to 14 days to respond. We are not able to expedite this timeline. You will be updated by our Disputes Resolutions team via email once there is an update. Thank you.
Customer Answer
Date: 07/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23510663

I am rejecting this response because:
They told me wait 14 days +, please keep this open until they get back to me, etc.

Regards,

******* ********
Customer Answer
Date: 07/04/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23510663

I am rejecting this response because:
I am writing to formally request a refund for my ****** reservation from June 2023 at *******************************************************, under reservation code HMFS482R99. According to the reservation confirmation, the cancellation policy clearly states:

This reservation is non-refundable unless services are not rendered or you dont stay.

In this case, I did not stay at the property, and services were not rendered as expected. The host did not provide access or accommodate me upon arrival, and I was unable to check in or utilize the space that was booked. This directly qualifies for the exception stated in the cancellation policy.

Furthermore, I paid $685.63 via Klarna for a service that I never received. Given that ******* own documentation outlines that a refund is valid under these circumstances, I kindly ask that you review this matter and process the appropriate refund.

Thank you for your time and understanding.
This is a new piece of evidence, Klarna please look at it as they say I can be refunded on the reservation.

Regards,

******* ********
Customer Answer
Date: 07/04/2025
I am writing to formally request a refund for my ****** reservation from June 2023 at *******************************************************, under reservation code HMFS482R99. According to the reservation confirmation, the cancellation policy clearly states:

This reservation is non-refundable unless services are not rendered or you dont stay.

In this case, I did not stay at the property, and services were not rendered as expected. The host did not provide access or accommodate me upon arrival, and I was unable to check in or utilize the space that was booked. This directly qualifies for the exception stated in the cancellation policy.

Furthermore, I paid $685.63 via Klarna for a service that I never received. Given that ******* own documentation outlines that a refund is valid under these circumstances, I kindly ask that you review this matter and process the appropriate refund.

Thank you for your time and understanding.
Business Response
Date: 07/08/2025
You have now been refunded your payment of $237.74 to your original form of payment. Please allow 1-7 days to receive this on your end. The order is no longer due as it has now been settled. We hope this now addresses your concern. Have a great day.
Customer Answer
Date: 07/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ********
Initial Complaint
Date:06/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Klarna for a purchase total of $258.39 with ******** ***** on March 17th. I made an in store return totaling $108.98 which funds were returned to a digital Klarna card. Which ******** *****’s support team has already confirmed via email. Klarna is claiming that i used those funds for another purchase which is not true. When I asked them for proof they no longer responded to my emails and continued to try to bill me for the amount. I now have neither the merchandise or those funds they’re claiming and they are now still trying to charge me and no longer giving me an option to resolve with them on the app, it is now saying they want me to resolve with ******** ***** but ******** ***** has already sent the proof they returned the funds to a Klarna digital card. I’m not asking for a refund because one is not due to me but a cancellation of expected charge when I don’t owe them anything.
Business Response
Date: 06/25/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ******** ***** (********).

We have reviewed your concern and at this time we have not received a refund to the one-time card used ending in 4810. The refund states it was returned to a card ending in ****, in which we are not able to verify. We suggest identifying the specific card presented that is on the return receipt. Without this refund, we are not able to assist with clearing the remaining balance of $108.98 on the order. Thank you.
Customer Answer
Date: 06/29/2025
I do not own the card that the refund got made to. When I went to make the return the sales associate at ******** ***** had me download a new Klarna digital card as if I was going to purchase something new on Klarna, so I could save the digital card and get the refund back to Klarna. I did as instructed per the retailer Klarna does business with. I do not have the clothes I purchased as it was returned and I do not have that money as it was never actually returned to any of my personal cards. My personal thought is that those funds are digitally floating somewhere on that Klarna digital card and your accounting team has not found them or if they have, do not realize where they belong to. Shouldn’t Klarna have a history of all activated cards that their users activate? If so, and which I hope they would for audit purposes, they would be able to see where I created the digital card on the day of the return to make the return!! As promised though Klarna has officially charged me for something I DO NOT OWE THEM.

Regards,

****** *****
Business Response
Date: 06/30/2025
******,
Please note this is not how to do an in store return. It is best to be refunded to your personal card and pay the difference of the order in the app with the refund. At this time $108.98 has been refunded to your orognal form of payment. Please allow 1-7 days for your refund to reflect. Thank you and have a great day.
Customer Answer
Date: 07/01/2025
I accept the business's response to resolve this complaint. I did as was instructed by the store associate. If this is not the way to process returns then Klarna should take it upon themselves to educate their participating stores so this doesn’t happen to another customer.

Regards,

****** *****
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reached out many times to them,each time I call I get different answers.i purchased 2 gift card.one I canceled the other went to the wrong email address this was a gift.they told me that would take care of it.they asked me to reach out to merchant I had no information to give them since I never received them.they have to handle this matter not me. I made the purchase on June 15 2025 realized I sent it to wrong email.i did not have an option to resend it so I canceled it.the other I canceled to because I only meant to purchase 1 gift card.so I'm asking for a refund I have no idea where the cards as I have no other information.every time I call them they say it will take 2 or 3 days to resolve next time they tell me 14.days then they tell me 21 days.they tell me they will reach out to target about this issue.but never give me any indication they did.tjey took out the money from me.all I ask is that I can resend the gift card to the right email address and I get refunded for the one I canceled.its very frustrating when you don't get different answers when you call or speak to an agent.i can never be directed to another department who they say is handling the matter.they tell me they can't do that.they wastes no time taking my money.this sounds like such an easy fix as a business they should resolve this issue in no time.thetes no one else I can talk to beyond an agent.my calls are always promised one thing but never do what they say.i feel like I go back to square one every time I call them.please help me with this issue as I have done what I can on my end.i have lots of calls to Ai agents on line which.never help me resolve anything.many calls to klarna,telling me to be patient.i have been patient and still haven't gotten my issues resolved.they told me they contacted.target in regards to the issue and then they tell me they didnt.i want answers to my issues.they won't tell me when they contacted target.they tell me 3 days when I talked to someone one the 17th o
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Klarna, someone used my ********* credit card for their klarna payments! Someone with an account under the name of ******* *************** number ************ on their account: The last four of the card used: 2794. ill be attaching the charges on my card. & ive called to make sure you guys were aware of this scam. filing a complaint as well with BBB so i can get my money returned.
Business Response
Date: 06/25/2025
Hello Elijah,

Klarna is in receipt of your complaint 23500858. We appreciate your inquiry regarding said charges from Klarna.

As this appears to be an account of someone accessing your card information, you will need to formally dipsute the charges with your bank. We are not able to refund any payments as it will need to be formally investigated and returned in that matter. We hope this addresses your concerns. Thank you and have a great day.
Customer Answer
Date: 06/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

Elijah Morning

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