Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,615 total complaints in the last 3 years.
987 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After receiving an item that was completely misrepresented from Corazon (flowers) I and many others as I can see online filed claims against this company. I used Klarna for buyer protection and thought that they only would work with credited companies.
After I filed the claim, about 5-7 days later I got an email from Corazon that they were working with Klarna and that they would follow up with me.
3-4 days ago I received an email from Klarna stating that I need to provide proof that I have been trying to work with *******. I sent them at least 4 emails and I never said anything back since they said they were working with Klarna and that they would keep me updated.
Klarna came back in ************************************************************************ not attempting to work it out with them??? I sent all the evidence to Klarna and Klarna never even shared their research with me why they were continuing payments. Now all you have to do is ****** this company since after Valentines Day to see how they are scamming customers.
Business Response
Date: 03/18/2025
Hello ***** -

Klarna is in receipt of your complaint, ********, in regards to order 7WT27XNW with Corazon Gifts.

After reviewing your order and the evidence submitted to the dispute department, Klarna agrees that you should not be held liable for the remaining balance on this order. The balance of $104.42 was waived as of March 18th, 2025. As Klarna has successfully paid Corazon Gifts for your order in full, we are unable to issue any refunds until Corazon Gifts issues a refund to Klarna. However, this order will now reflect as complete in your Klarna account and you are no longer responsible for the future payments that were scheduled.

As a courtesy for the inconvenience, we have issued a $15.00 credit to order F3MJHJJ9 with The Vitamin Shoppe. This has brought the outstanding balance down from $89.97 to $74.97.

We believe this fully addresses any concerns, but should you have any additional questions you are welcome to contact us via chat 24/7 at ***************************************************************.

Customer Answer
Date: 03/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** ****
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to purchase *** tickets through Klarna in October of 2024. Order never went through and Klarna didnt give me my refund of $116.49 back so I tried to contact the merchant and they said it was out of their hands since the order never went through. I went through my bank to dispute, but the dispute was reversed and Klarna took the money back.
Ive been going back and forth with Klarna multiple times since October and Klarna have also made me go back and forth with my bank multiple times. Finally, I got a letter from my bank stating that I never received my $116.49 back and finally Klarna agreed to send me a check refund on February 3rd.
On March 4th, I reached out to Klarna again because I never received the check and the customer service agent assured me that the check has been approved and will get sent out at a sooner time.
Two weeks later, AKA TODAY, March 17, I reached out again for a status update on the refund check that I still havent received til this day and was met with gaslighting and complete denial and wanting me to go back to the merchant even though its already been established multiple times that the order never went through so the merchant does not have my money.
Business Response
Date: 03/18/2025
Hello Vy,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with AXS (BXB8JJPX).

We have reviewed your concern regarding a sadi charge that was made. As this was not a successful order, the payment should have never posted. There was a courtesy check processed and this is still pending payout. Our accounting department is overloaded therefore there has been a delay. Please allow another 14 days to receive this as the check is in a pending status at this moment. We are unable to expedite the mailout as this is handled by another team. Rest assured the check in the amount of $116.49 has been requested and awaiting to be mailed. Thank you and have a great day.
Initial Complaint
Date:03/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 16, 2025 and prior dates, I contacted Klarna on several occasions (chat and phone) to request a long term financial hardship payment armament and plan, after the effects of underemployment due to a natural disaster in my area.
To my shock, Klarna refused to assist me and also refused to escalate my matter to a senior manager even after multiple requests to escalate this urgent concern to a senior manager to assist me. I was previously advised that I would have up to ***************************************************** of which I have not used.
Further, another Klarna agent had previously advised me on a chat session that I had time remaining for financial hardship extensions and that should I require more, a long term payment plan could be set in place.
Kindly escalate this matter to Klarnas senior management to assist in this matter as expediently as possible and to ensure the honoring of one of the options for financial hardship on my Klarna loans (preferably long term hardship program).Thank you in advance for your timely assistance.
Business Response
Date: 03/17/2025
Hello ****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the orders in need of financial assistance.

We have reviewed your concern and with the most recent order being from Aug 2024 and going back to December 2023, your orders have exhausted the courtesy financial hardship program. As these pauses began September and October 2024, this is beyond the limit (3) of how many holds can be placed on the order. At this time the system has blocked these from being placed on the orders as again, the age of the orders has begun to surpass a year at this time.

We understand you were advised of a 12-month financial hardship but we do not have these here at Klarna. We are unable to further assist with pausing the remaining 39 orders but your two term loan orders are still paused as each financial hold for those last 90 days and Pay in 4 orders last 30 days. Thank you and have a great day.
Customer Answer
Date: 03/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23073547

I am rejecting this response because:
This is an unacceptable response, as I was promised and advised of a 12 month term for my Pay in 4 orders by multiple Klarna staff on logged dates. I request that this be honored, or that I be offered an alternate repayment plan for this severe hardship associated with a NATURAL DISASTER (Federally declared), as Klarna has offered this to me and must stand by their offerings.
I kindly request that my concern be escalated immediately to Klarna ***************** for review and consideration prior to further consumer complaints, including that with the Attorney General to assist in resolving this profoundly distressing matter.
Thank you for your urgent escalation of this matter today and for your commitment to resolving this matter at its present stage.

Regards,

*. ********
Initial Complaint
Date:03/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted to make purchase was charged even though the order was never received on there end. Many failed attempts to resolve issue through email and phone calls
Business Response
Date: 03/17/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with **** ***** ******.

After reviewing the matter, we are able to see the order was denied due to credit history. You will receive an adverse action with more details within 25 days of the denial. Regarding the authorization hold, as part of our approval process, we may conduct a pre-authorization hold on your specified card to ensure it is not being used fraudulently. The amount charged will not be greater than your first installment unless you have previously agreed to a larger first installment to have your order approved.

The pre-authorization is immediately voided or reversed by Klarna if the order is denied, which means that the funds should not be withheld from your account. Processing times to remove pre-authorization holds vary by bank but we suggest waiting 1-7 business days as this is common times for many banking institutions.

Please note that authorization holds are pending and should never be posted as a charge. This means that the authorization reversal will not reflect as a refund. The pending amount will simply be released from pending and fall off of your bank statements. If the pending hold is no longer visible on your account that means that the authorization hold was successfully released. Thank you and have a great day.
Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Klarna regarding a dispute charge for an ****** booking that I did not receive. Despite multiple attempts to resolve this matter through Klarna's dispute process twice, my claim has been unfairly denied, leaving me responsible for a charge I should not owe. Transaction was made on 2/14/2025 Amount charged: $1,416.70 Merchant: ****** Dispute Attempt: My dispute has been denied twice, despite clear evidence that I did not receive the service I paid for. They failed to conduct a proper investigation. Klarna denied my dispute without adequately reviewing the situation, even though I provided details showing that ****** has failed to deliver the service. The merchant has not fulfilled it's obligation, Klarna's refusal to reverse the charges has left me in an unfair financial situation. They lack consumer protection, Klarna is a financial provider and should ensure fair resolutions for customers. However, this current decision leaves me without proper protection. I request that Klarna reopen my dispute and conduct a fair investigation based on the evidence provided. I ask that Klarna issue a charge back ir refund for the amount I was charged for the ****** booking. If Klarna cannot resolve this issue, I request a formal explanation of their decision and further escalation options. I have already opened a complaint against ****** through BBB, but since Klarna processed my payment, they also hold responsibility for addressing disputed transactions. I urgent Klarna to take immediate action to prevent an unfair financial burden on me or to at least pause the payments until I can reach a resolution with ******. I appreciate your prompt attention to this matter, please let me know how we can resolve this dispute fairly.
Business Response
Date: 03/13/2025
Hello ***** -

Klarna is in receipt of your complaint, ********, in regards to order NSLBT6J7 with Airbnb.

After reviewing this order, we are able to confirm that the remaining refund of $635.32 was issued by ****** on March 13th, 2025. Your down payment of $67.44 was also issued to the **** ending in 7067 on March 13th, 2025. Please allow 5-7 days for these funds to populate in your account.

This order now reflects as complete in your account and you are no longer responsible for the future payments that were due on this order. This order has been refunded in full and there is no further action required from your end.

We believe this fully addresses any concerns, but should you have any additional questions you are welcome to contact us via chat 24/7 at ***************************************************************.
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 21, I purchased a bag through a sellers website. I was in communication with the seller for several days, and they assured me that the item would ship in 5 business days. However, after a few days, the seller stopped responding and never provided a tracking number. The sellers website and associated ******* store have since been removed, leaving me with no way to obtain the item or resolve the issue directly with the merchant.
I used Klarna to process my payment, expecting buyer protection. Instead, after multiple interactions and having three open cases, I have received only generic, AI-generated responses from Klarna that do not address my situation. Their representative **** ***** stated the following today:I can understand but as I can clearly see that the merchant you opted to purchase is a non-partnered merchant and again I am stating that Klarna is only the payment gateway and we had already paid the full amount of your order.I understand, as we had paid your full order amount to the merchant and we can only give you funds to help you purchase your order. So, our work is done after paying your money. For any order related problem, Klarna is not responsible for that because we had already done our work.
Despite never receiving the item, Klarna insists that their responsibility ended once they processed the payment to the merchant. I find this stance unacceptable, as it leaves me to bear the cost of a fraudulent transaction with no resolution.
I am requesting a full refund of the purchase amount through Klarna and a review and improvement of Klarnas customer service and buyer protection measures to prevent future incidents like this.
I kindly request that the Better Business Bureau investigate this matter and help hold Klarna accountable for their role in this fraudulent transaction.
Thank you for your prompt attention to this issue. I look forward to your assistance in resolving this matter.
Sincerely,Justice Anukwuem
Business Response
Date: 03/12/2025
Hello Justice -

Klarna is in receipt of your complaint, ********, in regards to order 55KN4M5L with SP Discount Hats.

In your complaint you stated that this order was not received and that the seller became unresponsive after the confirmed shipping date and you did not receive any tracking information either.

After reviewing this order, Klarna has determined that you should not be held liable.

As of March 12th, 2025, the remaining balance of $145.95 has been waived from the order and your payment of $51.65 has been refunded. Please allow 5-7 days for these funds to populate in your account.

This order will now reflect as complete in your Klarna account with a balance of $0.00. You are no longer responsible for the scheduled payments on this order and there is no further action required.

We believe this fully addresses any concerns, but should you have any additional questions you are welcome to contact us via chat 24/7 at ***************************************************************.

Customer Answer
Date: 03/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

Justice
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has poor customer service. They tell you one thing and DO NOT FOLLOW THROUGH on what is to be expected. In October 2023 I had fraudulent activity on my account which Klarna informed me of. Klarna shut down the card, told me I would be getting another one which still has not gotten as of this date. I’ve been a good customer paying all my payments, then was told I had to get on the waitlist and since been on it ever since 10/2023. I recently called them due to ******* *** my bank had an issue with deposits being delayed so that my account won’t be affected applied for hardship program to keep my status in good standing, big mistake. Called several times to get my purchase power only to find out it went from $2,500 plus down to $300 dollars. Then they told me before that I will be getting my credit card after a soft credit, once again lied. All lies. This company does not keep their words and untruthful requarding my account. It took me a long time to get to my status and now back to almost zero. This is absolutely unacceptable to me as a good paying customer.Now they tell me nothing can be done about this. Frustrating and disappointed from this customer. They does not practice honesty and keeping their words.
Business Response
Date: 03/12/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the Klarna Card and your purchase power.

We absolutely understand your frustration with your purchase power decreasing. We do not have set-in-stone limits here at Klarna; rather, our automated system reassesses your application each time you apply for a new order. You may be approved for a certain amount at one point, but that does not necessarily guarantee you approval for the same amount going forward. Any time there is a financial hardship or an extension requests, this is taken account by the system. We are unable to manually return the purchase power to the previous number you had. Making on time payments from here will only positively impact your purchase power.

Regarding the Klarna Card, you were emailed on January 18 but there appears to not have been a response (email attached). At this time you are welcome to locate that email to followup on your card options but if it is not too late, you will need to reapply. Please note there is a waitlist and there is not a timeframe for your application to be approved/denied. At this time your purchase power and account is available for use. Thank you and have a great day.
Initial Complaint
Date:03/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26, 2024, I made a purchase through Klarna for $618.97, with an agreement to owe $3400 more, for a service dog training program that claimed to provide a safe and healthy training environment. However, shortly before my dog was scheduled to attend, I discovered that the business was abusing animals. The individual I paid, ******** ********, was later arrested for animal abuse. There were multiple dogs in her care found severely injured, dead, and many were also missing.Upon learning this, I immediately canceled the training and contacted Klarna to dispute the charge. The day I reported the issue was 10/07/2025. Despite their Customer Satisfaction Guarantee, my refund claim was denied. I have provided extensive evidence, including proof of the trainers arrest, the businesss misconduct, and my attempts to cancel the service before it was rendered.Since then, I have contacted Klarna over 5 times (Oct 7, Nov 12, Dec 3, Dec 23, and the original time), yet I have been ignored and given no resolution. Klarna has failed to honor its policies and continues to demand payment for a service that was never provided by a company proven to be abusive. I am seeking a full refund of $618.97 and confirmation that I am no longer obligated to pay the remaining balance.Klarnas failure to address this issue is unacceptable, and I am requesting the BBBs assistance in holding them accountable. Thank you,***** Srch
Business Response
Date: 03/17/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding....

After reviewing your order we can see the order was placed under a dispute on March 14th, 2025. In this dispute an agent will contact the store and ask them for evidence regarding the order. Our Resolution team is actively investigating this issue for you and will reach back out to you as soon as possible. Please rest assured, you will not receive any payment reminders as the statement will remain paused whilst we investigate further. We will contact you when we have an update regarding your query or should we require further information.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 03/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23041678

I am rejecting this response because: I have started to Klarna multiple times that the business owner will not respond because they have been imprisoned. Klarna refuses to go further until they hear a response from them. I have let them know in many emails this and they keep on ignoring the matter and stating they will need a response from her. The owners name is ******** ********. I also started the return/refund request in October, not March - but every time I contact Klarna they act as if *** not contacted them before. Theyre supposed to have a way to protect customers in instances of scam and etc but they are not helping me at all.

Regards,

***** Srch
Business Response
Date: 03/17/2025
Please note that Klarna has appropriate protocols in place for if stores do not respond to us regarding refunds to ensure our customers receive a satisfactory resolution.

If the store does reply with the appropriate evidence, the disputes team will continue the investigation and make a decision based on all evidence and details provided.
Customer Answer
Date: 03/24/2025
Hello, I received the email asking me to respond twice, and I filled it out each time so I am confused on why they are not seeing it.
Business Response
Date: 03/26/2025
Thank you for your response. Klarnas disputes team has contacted the store and requested that they manually adjust the statement or provide evidence that the statement is correct. The store has a deadline of March 31st, 2025.

Please note that Klarna has appropriate protocols in place for if stores do not respond to us regarding refunds to ensure our customers receive a satisfactory resolution.

If the store does reply with the appropriate evidence, the disputes team will continue the investigation and make a decision based on all evidence and details provided.

Customer Answer
Date: 03/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** Srch
Initial Complaint
Date:03/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to the customer service 3 different times about this issue and they have yet to have a supervisor reach out to me. When I first downloaded klarna it was after I got a big order off Temu after paying it off I could never get approved for anything so I deleted the app off my phone for a while after the new year I received some hotel. Com gift cards and decided to get the klarna app again and see if it would approve me again to get thing and it did but this time when I redownloaded the app and applied it was giving me options as if I had a balance I reached out to customer service and someone else email was on my account I went to my profile and there was someone else information in my profile only the email but my name and phone number what there it was weird so I called customer service because I wanted to make sure that my payments wasnt going towards someone else balance now since Ive called Ive talked to 3 different agents one over text and I have yet to be contacted by a supervisor and my purchase power is gone.
Business Response
Date: 03/11/2025
Hello Klay,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with your account and active orders.

After further review it appears your account is linked to another person. We will forward this for an audit to be completed to ensure these are different and once that is confirmed, you will be unlinked from the other debt. Your account is fine and all of your information appears correct according to your submitted information for this complaint. Please allow up to 15 days for this to be completed. If it is not done by then, please call us for an update. Thank you and have a great day.

Customer Answer
Date: 03/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23040210

I am rejecting this response because:
I wanted to speak to an actual person so you all can explain to me one how this happen and two how my account will be affected after this is handled you all keep giving me the same answer with no explanation. How did this happen and if you cant explain it how do h know that my information is safe?

Regards,

Klay Akeredoluweaver
Business Response
Date: 03/11/2025
Klay,
This happened with the automated system, as something internally is similar amongst the personas. This will be further looked into by the audit department. Typically the same or quite similar addresses, names or profiles (twins, generally family) are the reason for two accounts being linked together. The other party has zero access to your account as the accounts are linked internally (Klarna debt) and do not serve as a login for the other account. When the respective team does the audit, the two debts will be unlinked. There is nothing more that is linked or seen by the other party. You are welcome to give us a call but at this time, the audit has been completed and will be processed within 15 days. Thank you.
Customer Answer
Date: 03/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. Because there isnt any thing else that can be done until after the 15 days

Regards,

Klay Akeredoluweaver
Initial Complaint
Date:03/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
klsrna charged my card twice on December 23rd. I still have not received my money back yet. I might have to file civil court charges. they keep stating they are investigating for almost 3 months
Business Response
Date: 03/11/2025
Hi ******* -

Klarna is in receipt of your complaint, ********, in regards to being charged a double payment of December 20th, 2024.

After reviewing your account, we are able to see that the payment towards the **** order was part of a bundled payment. Bundled payments must be submitted manually.

Due to the fact that there was an owed balance on the order level and that the payments were manually submitted, we are unable to issue a refund at this time.

One of the payments of $58.73 has been disputed directly with your financial institution and is currently under review with your bank. If the dispute is closed in your favor and the funds are returned to you by your bank, there will become an owed balance on your Klarna account, as the bank pulled the funds from Klarna’s possession.

Thank you for your time and have a wonderful day!

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Klarna Inc. is NOT a BBB Accredited Business.