Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,648 total complaints in the last 3 years.
986 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So me and two other guest booked an ****** and I booked the room through Klarna everything was ok until we got the room. The room was extremely dirty and nothing was wiped down and when we went to complain they refused to give me my money back and even the bank denied my request even after sending proof of not being satisfied so than afterwards they kicked us out the airnb as well and some things were stolen from my guest and they never returned those items we were discriminated against because we were black and I dont appreciate that my bank also refused to give my money even after I showed evidence and the fact they kicked us out of the room was totally unacceptable I also will be taking extra charges on them because that is not appropriate to touch peoples personal items especially for something that we paid for so again Im asking for full refund since my bank or the airnb which was extended stay in ************* since they think that was appropriate what they did
Business Response
Date: 06/09/2025
Hello ********,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (Q4P7VZ53).

We reviewed your concern and we are not able to locate any previous communication regarding this order. At this time please go in the app and choose 'report a problem' therefore a dispute can be made to look into this matter. We are not able to process a refund without the merchant processing a refund or a formal dispute investigation being made. On May 17, the merchant did process a partial credit of $228.00 towards the order, making your total decrease from $552.96 to $324.96. If this is not what you expected, please proceed with filing the dispute in the app. Once the dispute is made, Klarna will be able to reach out to the merchant on your behalf to help resolve this matter. We hope this addresses your concerns at this time. Thank you and have a great day.
Customer Answer
Date: 06/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23432569

I am rejecting this response because: for one they kicked us out the ****** that didnt make it any better and number that refund didnt work in my behalf because I was still out of money to book another ****** and three they were very unprofessional how they handled this situation the refund didnt help unfortunately and since nobody wants to help or give me all of my money back Im going to get a lawyer to help since yall thought that was ok Im taking legal action at this point this is truly ridiculous and people always want to make excuses Im taking legal action on this entire situation because they should have gave me all of my money back not just a partial refund thats not acceptable so as of today legal action is being taken

Regards,

******** ******
Customer Answer
Date: 06/09/2025
This was the response I got from Airbnb
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase in Jan 1, 2025 on ****. I used Klarna to make my purchase. When I received the items they were not as described.
I reached out to Etsy to file a complaint and get a refund or for the items to be redone by the seller. The seller stated the items were correct and no further action was taken. Etsy at that point didnt assist me.
I then reached out to Klarna to file a dispute to attempt to get my money back. After two failed attempts of providing them with details of the listing as well as images from the description as well as what I actually got.
I am upset and not happy that my hard earned money is being wasted and services truly werent rendered. Ive attached images of the description, the photos in the description, what I paid for this mess and what I actually received.
I feel the seller gave me c*** simply because **** had an automatic promotion and I saved on the purchase so they screwed me over and thats not fair at all. I need my money back from Klarna and they can do whatever they want with Etsy but I need my money back.
Business Response
Date: 06/09/2025
Hello ****** ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Etsy (Z87XCKB9).

After reviewing your account/order we can see the order was placed under two different disputes for investigation. However both disputes were closed due to insufficient evidence being provided.

However, as a courtesy $101.00 has been refunded to the ********** ending in 2231. These funds should reflect in your bank account within the next 5-7 business days.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on modere for ***** and put it through klarna to pay later. That same day the *** that I was working with had let me know that modere had closed and that I wasnt going to be getting my order and I shouldnt be charged.
This order was placed April 11th. I received an email from modere apologizing that they closed.
A couple weeks later I received a text message from Klarna that on may 11th I was going to be charged *****. When I looked on the page there was no order or charge to be found.
May 11th came and my account was charged by them the ***** I then reached out to klarna to get the funds back. They told me it was just a hold and would be back. This I knew was not true as it fully processed on the account.
I tried again today reaching out to someone in Klarna to get the funds back and now I get a different story as they say my account shows that it is not fully set up and should never have been charged.
No matter what I explained I got the same answer and evenly he just exited the chat in the middle of me answering him. I have not had any implication of a refund from them.
Business Response
Date: 06/09/2025
Hello Krysta,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Modere (8MQNVZK4).

We reviewed your concern and we are not able to locate any previous communication regarding this order. At this time please go in the app and choose 'report a problem' therefore a dispute can be made to look into this matter. We are not able to process a refund without the merchant processing a refund or a formal dispute investigation being made. Once the dispute is made, Klarna will be able to reach out to the merchant on your behalf to resolve this matter. We hope this addresses your concerns at this time. Thank you and have a great day.
Customer Answer
Date: 06/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23431769

I am rejecting this response because: there is no option ***ort a problem in the app as stated. I have looked all over and there is nothing everything takes me back to the customer service robot that tries have me hit the refund purchase but there is nothing showing on my profile to select. Im not sure where or how this was able to be charged when the business I bought the product from closed same day so there was no product shipped out. I have added a piece of the conversation with a *** that told me about my account and not being fully set up. I have only used one number and everything has been under this one number I even got a text a month ago saying I was going to be charged but nothing showed in the app. And then I didnt understand being told to go to the credit bureau. All I would like is a refund.

Regards,

****** *****
Business Response
Date: 06/10/2025
Krysta,
When in the app click the "Payments" tab then click "All Purchases". You will then click the order and scroll down towards the bottom where it will say "Report a problem". If you are not able to locate this option, it may be too late to report it in the app. We would then suggest chatting to have a dispute opened or calling in using **************. Thank you.

Customer Answer
Date: 06/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *****
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deposited money into my Klarna account. I do not owe them money. I have a zero balance and i requested my balance back to me. They refuse to give me the money back.
Business Response
Date: 06/09/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your Klarna balance.

We have reviewed your concern and at this time we can confirm you have no active orders but you have a balance in your Klarna Balance Account. You will need to use these funds before being able to close your account as that appears was a request previously made.

Funds deposited or refunded to your Klarna Balance are meant to be used for goods/services that are ordered through Klarna, or applied to any existing outstanding balances that you have with Klarna. The funds that are added to your Klarna Balance are nonrefundable and also cannot be redeemed for cash.

You can view the Klarna Balance Terms and Conditions here: *****************************************************************************************************************gv8m9t*_gcl_au*Njk3NTcyOTY3LjE3MjU5ODc3MzI.

We are able to see that you have an available *************** therefore the funds in your Klarna Balance are to be used for any upcoming purchases, the installments due on any active order or payments due on future transactions. Once those funds have been used and all active orders have been settled, we are able to proceed with an account closure. Thank you and have a great day.
Customer Answer
Date: 06/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23431188

I am rejecting this response because: I deposited the money from my checking account. This is my money. It is not Klarnas money. I do not want to purchase anything with Klarna. I want my money back.

Regards,

****** ********
Business Response
Date: 06/09/2025
******,
Please review the terms and conditions as it is stated the funds are not able be be withdrawn once deposited. This is also communicated in the app when making deposits as well. Thank you.
Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: March 2025
Amount Paid: $924.09 (including interest)

What Was Promised: An ***** Watch purchased through Klarna’s “***** from Klarna” storefront, with Klarna acting as the seller and processor. When I initiated a return, Klarna committed to handling it, providing the label, return address, and refund process.

Nature of Dispute: On March 19, 2025, I followed Klarna’s return process for the ***** Watch. Klarna generated the return label and instructed the item be shipped to their warehouse at **** ******* ******* *** ******** **. The item was delivered March 25, confirmed by UPS (Tracking: ******************, signed by “LARES”). Klarna acknowledged the return. Despite this, Klarna never issued a refund and continued billing.

Attempts to Resolve: I contacted Klarna five times (April 7, April 28, phone call, June 2, and June 3–4). They claimed the case was “escalated” or “under review” each time, but never resolved it. Later, they blamed **********, a third-party vendor never disclosed during the sale. ********** falsely claimed the return was unauthorized and sent to ***** — which is false, as Klarna generated the return address.

Advertising: The storefront was branded as ***** from Klarna. There was no clear disclosure that ********** was involved, and all checkout, payment, and returns were processed through Klarna’s platform.

Klarna now possess both the product and my money. I am left with neither and have received no resolution. I am seeking a full refund of $924.09 and formal closure of the billing account.
This is a serious failure in consumer protection and a clear case of mishandled returns and deceptive commerce.

Klarna and ********** violated the FTC Act by using deceptive business practices, UCC §2-301 by failing to refund after return, and the EFTA by continuing unauthorized billing.
They kept both the product and the payment despite confirmed delivery of the returned item.
Business Response
Date: 06/09/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ***** from Klarna (********).

We have reviewed your concern and it appears there was some miscommunication but the merchant has now handled this matter. A full refund was processed by the merchant as of June 6. Both made payments were refunded as of June 7. If not yet received, please note this can take 1-7 days to reflect on your end. We hope this resolves all concerns at this time. Thank you and have a great day.
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Klarna is engaging in unfair business practices by repeatedly siding with a merchant who failed to honor a signed resolution agreement.
Despite my providing clear documentation and communication, Klarna has refused to conduct a thorough, unbiased investigation or offer appropriate follow-up.

Details:

The merchant offered a resolution in writing, which I signed. This agreement did not include an expiration or sign-by date. Despite this, the merchant failed to honor it. I’ve submitted evidence, including emails confirming the agreement and proving that the product’s condition was fully known at the time the resolution was made.

Klarna claimed that the product being used or altered voided return eligibility — but I am not requesting a return. I was offered a replacement, knowing the item’s condition, which the merchant now refuses to fulfill. I have also submitted consumer reviews from others with similar experiences.

Klarna refuses to accept further dispute attempts and will not mediate effectively. They accept the merchant’s claims without validating my evidence or seeking clarification.
I’ve contacted the business directly and done everything required on my part.
Klarna continues to redirect me to a party that is unresponsive and unwilling to cooperate.

If this situation negatively affects my credit, I am prepared to pursue legal action.
I am seeking either a full refund or a dismissal of the charge, as I am legally entitled to based on the signed agreement and failed delivery of resolution.
Business Response
Date: 06/09/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ******** ***** *** (********).

After reviewing your order, we can confirm that it was disputed twice. Both disputes were closed because the store informed Klarna that the disputes were invalid.

The store provided Klarna with the following explanation:

“The customer claims the product differs from what was advertised, but the merchant has extensive documentation supporting their claims. The customer initially reported tight curls but referenced a different product in later claims. The merchant offered a generous resolution of three replacement bundles, which the customer declined, instead demanding reimbursement and additional products.”

Unfortunately, the store has refused to issue a refund for this order. Since Klarna has already paid the store in full, we can only resolve the balance if either the store issues a refund or we receive payments from the customer.

At this time, Klarna does not report any late/delinquent payments to credit agencies.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Business Response
Date: 06/16/2025
The decision was made in favor of the merchant because the customer used and chemically treated the product, which voids return eligibility according to the store's policy. The merchant provided evidence supporting their claim and offered a reasonable resolution, which we were informed was declined. The claim is based on dissatisfaction after use and alteration, not a clear fault or defect present at delivery.
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets on January 7th from ******* for a concert. I used Klarna to pay in installments. The day before the event, StubHub cancelled my order. Klarna continued to charge my card. Since January I have been playing ping pong between customer service with StubHub and **********************. I never got my money back, and I just got an email from Klarna saying they are going to charge me the final payment on June 9th I am at my wits end trying to solve this, I don't even care if I get my money back, I just want to be DONE with both StubHub and Klarna. The charge was 327 bucks and the final installment is 122 bucks. I never received this item as StubHub cancelled the order. Klarna insists they paid StubHub and can't reimburse me until StubHub pays them back, and StubHub insists that they never charged me.
Business Response
Date: 06/09/2025
Hello Kari,

Klarna is in receipt of your complaint 23419555. We appreciate your inquiry regarding the order with Viagogo (2J310X6Z).

After reviewing your order we can see the order has been placed under three different disputes that have all gone unresolved as sufficient evidence was not provided. In order to efficiently investigate a dispute we do require that all requested evidence is provided. However, as a courtesy on behalf of Klarna the remaining balance of $122.77 has been written off. This completed the order and leaves a new outstanding balance of $0.00 left to pay.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 06/11/2025
I sent you all the photos and all the proof I have. It should ALL be there
Customer Answer
Date: 06/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23419555

I am rejecting this response because: I sent you all the photos and all the proof I have. It should ALL be there

Regards,

Kari Dunn
Business Response
Date: 06/16/2025
Thank you for your response. The order has been written off and refunded. There is no further action required for the order.
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 30, I made a full payment of $1,392.09 to Klarna for an ****** purchase. This was not a monthly installmentit was the entire remaining balance.Shortly after making the payment, I raised a dispute through ********** for the monthly payment amount of $135.41, believing it had been charged in error. That dispute was denied, as Klarna submitted their standard terms and conditions. Fine. However, heres where things get shady:While that was unfolding, ****** issued a refund of $600, reducing what I actually owed Klarna to just $794.27.Klarna is now sitting on the full $1,392.09, refusing to apply the $600 refund or issue me a credit or refund for the overpayment. I have contacted customer service multiple times, and all I get are pre-scripted, copy-paste replies that do not address the actual issue. No escalation, no actionjust automated nonsense and *********** be clear:I paid Klarna in full: $1,392.09 I disputed only the $135.41 monthly charge I received a $600 refund from ****** (meaning I only owed $794.27)Klarna still hasnt applied the refund or corrected my balance Their customer service refuses to give a human answer or escalate the issue **** Case Number: ******** ARN: 2-438886-5120-08767963927-6 This is unacceptable and starting to look like intentional withholding of funds. I demand that:1.The $600 ****** refund be properly applied to my Klarna balance **** account be updated to reflect the actual $794.27 owed 3.Any excess funds be returned to me immediately **** Klarna account then be closed permanently If this is not resolved promptly, I will escalate this to the ************************************ and pursue other legal and public avenues to recover my funds. Klarna needs to do better.
Business Response
Date: 06/09/2025
Hello Asriela,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (LPNLC199).

We reviewed your concern and it appears this was recently explained via telephone from our complaints department. You made a payment of $1,392.09 on April 30 before disputing $1,256.68 with your bank on May 3. This undisputed amount is the same amount as your original payment amount of $135.41. The mercahnt has since processed two partial refunds towards the order. First one being made on May 7 for $374.00 and the other on May 9 for $200.00.

As your payment is still under dispute, the funds have not been returned to Klarna. If the dispute results in the favor of Klarna, we will refund the difference of the new total accordingly. If your bank wins the dispute, you will be required to pay the remaining balance. Klarna does not have any control of the dispute process, as the payment service provider acts as the common ground amongst the financial institution and Klarna. Once there is an update, you will know from either your bank returning the funds to your personal account or ********************** processing a refund for an overpayment. At this time, we are not able to move along with anything. It is best to contact Klarna first to resolve your dispute as chargeback disputes can take up to 120 days.
Customer Answer
Date: 06/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23418292

I am rejecting this response because:
The dispute is not active. Its been closed since May 27th. The funds have been out of my account since May 1. I have supplied you with ARN.

Regards,

Asriela *********
Customer Answer
Date: 07/07/2025
This is my final demand for immediate resolution regarding an overpayment that Klarna has now failed to address for 2 MONTHS still trying to collect $$. On April 30, 2025, I made my first scheduled payment for an ****** purchase through Klarna. Instead of the monthly installment of $135.41, I accidentally paid the full balance of $1,392.09. I disputed the full payment through *********** as it was an unintentional overpayment. The dispute was denied, which I accept. Since then, ****** issued a $600 refund, which Klarna applied to the account but has not returned to me. As of today 07/05/25 Klarna received my full payment. Klarna applied the ****** refund but has not refunded the overpayment. Klarna is still showing that I owe $794.27, which is completely incorrect. I PAID IN FULL APRIL 30th, 2025. & have submitted corresponding paperwork from the BANK. Klarnas customer service has provided nothing but pre-scripted, dismissive responses and refuses to correct the account or process my refund. Even in email , sent one email & then crickets The facts are clear: Klarna has been overpaid and is now improperly holding my money.
I am demanding: 1. Immediate correction of my account to reflect a $0 balance.
2. Immediate refund of the $600 overpayment now sitting in Klarnas possession.
3. Immediate closure of my Klarna account upon resolution. I have filed a formal complaint with the ************************************ (****) and will be escalating this to my State ************************ if I do not receive written confirmation of account correction and a refund within 3 business days. Your failure to address this issue is not just negligentit is financially abusive. I will pursue all available legal options to recover my funds and associated damages if this is not resolved immediately.
Business Response
Date: 07/07/2025
Asriela,
The chargeback has been won as of July 6 by Klarna. We have refunded the overpaid amount of $546.28 to the original form of payment. Thank you.
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order placed with Fashion Nova 03/18/25 for a total of $39.59 that was to deliver to my apartment door as per the address on the ************* item shipped via *** and shows delivered by **** 03/24/25 to RECEPTION/MAILROOM/FRONTDESK/ETC instead of the apartment on the label i contacted the merchant 04/02/25 to report that the item was not in the location stated above when i went to pick it up & was not signed for either the merchant advised me to contact their shipper the shipper advised that only the merchant can open a case for a lost package i opened a dispute with Klarna twice (I believe the 1st time was 05/05/25 and again 05/23/25 to dispute the charge since the merchant was unwilling to do their job and would not agree to refund or replace the items, Klarna closed both disputes stating the merchant provided proof of delivery (the merchant did provide proof of delivery to a different location other than on the label) the merchant did not provide documentation showing delivery directly to me or the apartment on the label, the merchant provided proof of delivery to a "package room" not to a person and the items was not found in that location ALL of the above information was sent to Klarna several times Klarna also reported 05/28/25 that I returned the item to the merchant but I did not report that the item was returned, I attempted to dispute the charge a 3rd time, the incompetent associates reported this instead of re-opening the disputes or opening a 3rd time Klarna Inc.629 ********************************************************************************************* ************
Business Response
Date: 06/05/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Fashion Nova (44W9VKQR).

We have reviewed your concern and when you placed a dispute on the order, we reached out to the merchant. They then provided us with valid tracking and this is not covered within our buyer's protection program. You can find the tracking listed below. We have found no reason to hold the merchant responsible for the order.

********************************************************************************************

Klarna is only the payment processor therefore we are not responsible for any shipping and handling of any goods or services. Our disputes team has investigated and resolved this matter. You will need to contact the merchant and/or carrier for further assistance. Thank you and have a great day.

***********************************************************
Customer Answer
Date: 06/05/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23417838

I am rejecting this response because:
Klarna took money from me with the understanding that the merchant would send the merchant. Klarna now has my money and I have no item. I have pointed out several times that the tracking information shows the delivery does not match the shipping label and this has still not been acknowledged.
If my bank had my money I would dispute with them. I made the mistake of using Klarna instead. Klarna has my money, not the merchant.

Regards,

***** *******
Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Klarna was supposed to dissolve my account due to a computer error and they reported to another agency that they did resolve the account to a zero balance and they did not it is still showing, and they have not resolved the matter as a matter of fact theyre trying to collect money instead of dissolving the account that was created out of a computer error with no merchandise exchange I included the letter sent to the **** which Klarna stated that they were going to correct the account and they never did and still showing that I owe them the money that they claim that they credited in their response to the complaint
Business Response
Date: 06/05/2025
Hello,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (KJ09WKHR).

The remaining balance of $39.35 has been waived as of June 5. There is no due balance on the order at this time. If you are wanting to delete the account, you can request to do so in the app with the instructions below. We hope this now addresses your concerns in full. Have a great day.

Log into the Klarna App:
Open the Klarna app on your device.

Access Your Profile:
Click on the profile icon located in the upper left-hand corner.

Navigate to Security and Privacy:
Scroll down to the **************** and select "Security and privacy."

Submit Privacy Request:
Click on "Privacy rights. Select "Delete personal data."

Confirm Deletion:
Read through the legal disclaimers and confirm that you understand the deletion is permanent and irreversible.
Confirm the deletion request.

Receive Confirmation:
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Date: 06/05/2025
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Klarna Inc. is NOT a BBB Accredited Business.