Reviews
This profile includes reviews for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 727 Customer Reviews
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Review fromCAREY C
Date: 04/01/2024
1 starCAREY C
Date: 04/01/2024
DO NOT USE THIS COMPANY. HORRIBLE CUSTOMER EXPERIENCE
I made the unfortunate choice to contract with Greenix for pest control services. At the time, I had no immediate plans to sell the property related to this contract (or I wouldn't have signed a one year contract!). My circumstances changed and the property was sold...I am no longer the homeowner. Apparently, that is of no consequence to Greenix and they have no provisions in their contract to permit termination in a situation like mine. I find that to be absolutely HORRENDOUS customer service!!! I'm not trying to take advantage of this company but it is RIDICULOUS to make me pay for ongoing service at a property I no longer own and don't reside in.
The account managers I spoke to on several occasions (Chase and Bridger) were absolutely USELESS in trying to help me and simply regurgitated the company line. Having spent my entire career in a service based industry, I know there are times when exceptions should be made, regardless of whatever contract exists. This should be one of those limited instances where an exception SHOULD be allowed.
BAD JOB GREENIX. TERRIBLE SERVICE FROM AN EVEN WORSE COMPANY.
Greenix Pest Control
Date: 04/03/2024
We apologize for the frustration and inconvenience you've experienced. We take your feedback seriously and will review our policies to ensure better understanding and customer service.Review fromRuth P
Date: 03/29/2024
5 starsRuth P
Date: 03/29/2024
Greenix Pest Control has done excellent work for us during the last 3 years or so. We have experienced no problem we enrolled in Dec. of 2020.Greenix Pest Control
Date: 04/08/2024
Thank you for your review! We genuinely appreciate your continued trust.Review fromRyan B
Date: 03/29/2024
1 starRyan B
Date: 03/29/2024
I have to say, a lot of companies make it difficult to cancel services and trap you into longer payment plans than you wanted. Sneaky recurring payments are common place, but your company has made it the most difficult to cancel a service that I’ve ever seen.
The barriers you have put in place to cancelling after going through the website, emailing, and now spending a half an hour on the phone… only to be told that I can’t cancel my service due to a “software issue” is infuriating. Being told to call back in over two months time is ridiculous.
It’s a shame because you guys did a good job. Your product was effective and your technicians were kind and considerate.
Unfortunately, my takeaway, is that you tricked me into paying for a service for at least 6 months longer than I ever wanted or intended. You charge an exorbitant amount of money to cancel early and also flat out refuse to cancel your service at a date in the future.
I hope that you will strongly consider improving your customer service and transparency in contracts and cancellations going forward. Specifically, allowing people to cancel after a contract is completed… a common courtesy and practice in any contract.Greenix Pest Control
Date: 04/02/2024
We sincerely apologize for the frustration and inconvenience you've experienced in attempting to cancel your service. We truly value your business and appreciate the positive feedback you've provided about the effectiveness of our product and the professionalism of our technicians. It's disappointing to hear that your overall experience has been marred by difficulties with our cancellation process, and we are committed to making improvements to better serve you and all of our customers.Review fromJoel J
Date: 03/29/2024
5 starsJoel J
Date: 03/29/2024
We needed to get rid of Voles in the yard. The service was professional and got the job done. Shot us a text on his estimated time of arrival. Drew told us what he was going to do, did it and then showed us what he did and explained how it would all work. Did a great job.Greenix Pest Control
Date: 04/03/2024
Thank you for sharing your experience! We are honored to protect your home from unwanted pests and rodents!Review fromCarol L
Date: 03/27/2024
5 starsCarol L
Date: 03/27/2024
Tanner with Greenix was amazing. He was very thorough and professional. He was very knowledgeable when I asked him questions.Greenix Pest Control
Date: 04/03/2024
Thank you for your positive feedback! We appreciate your review.Review fromRose L
Date: 03/26/2024
5 starsRose L
Date: 03/26/2024
Technicians are great.! They text before they arrive and keep you updated on everything they do. I’m happy we chose Greenix.Greenix Pest Control
Date: 03/28/2024
Thank you so much for your review! We truly value your feedback!Review fromCarol R
Date: 03/20/2024
5 starsCarol R
Date: 03/20/2024
The technician, Caleb, was prompt, introduced himself and asked about any concerns we had before he started the treatment. He then followed up with a detail description of his findings and what he took care of.Greenix Pest Control
Date: 03/27/2024
Thank you for sharing your experience! We appreciate your feedback and are honored to protect your home from unwanted pests!Review fromjames w
Date: 03/15/2024
5 starsjames w
Date: 03/15/2024
Jared did a great job; he was courteous and professional; he explained what he would do and why....kudosGreenix Pest Control
Date: 03/18/2024
Thank you for your kind words! We're thrilled to hear that Jared provided excellent service.Review fromDeanna R
Date: 03/13/2024
5 starsDeanna R
Date: 03/13/2024
He did a great job! Anthony was friendly, thorough, and informative.Greenix Pest Control
Date: 03/15/2024
We're delighted to hear that Anthony provided excellent service! Thank you for your positive feedback.Review fromMary G
Date: 03/13/2024
5 starsMary G
Date: 03/13/2024
Denzel let me know he was arriving before the door bell rang. I requested an update, when he was finished his treatment. He asked if he could use my hose before he prepared the mix for spraying. He delivered the status of the rodent boxes and provided addition information regarding the rodents habits. He was gracious and professional. While I dislike that I need Greenix service, Denzel gave me the assurance that I had the right helper to address my problem.Greenix Pest Control
Date: 03/15/2024
Thank you for sharing your experience! We're thrilled to hear that Denzel provided such attentive and professional service. We're here to help, and we appreciate your trust in Greenix.
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