Complaints
This profile includes complaints for Plunkett's Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract with Plunkett's for a year's service. The contract spells out 3 payments totaling 639.21 plus sales taxes. We paid the 1st invoice in July with the 1st service of $213.07 plus sales tax of $15.98. Two months later Plunkett's tried to bill me again only this time added a surcharge for fuel that is not part of the contract in addition to the invoice being 2 months premature. I conversed with a very non-helpful individual, ****** ***** who at 1st wasn't going to reverse the incorrect invoice or the surcharge. We now have another invoice and the gas surcharge is again added that is not part of the contract. Plunkett,s may have a habit of ripping off Senior citizens however it is against the contract to bill for items not in the contract. I want the invoice adjusted and have not gotten any cooperation from the Plunkett's office. Invoice and contract attached.
Business Response
Date: 12/09/2022
Hello ******,
I'm sorry to hear that you have not been happy with our customer service on your account. After reviewing your account and contract, it appears that you are correct about the mistaken charge and the fuel surcharge.The mistaken charge of 8/22/22 was confirmed and we have credited that accidental charge to your account on 9/07/22.
For the fuel surcharge that was on your most recent bill, I have reached out to our administration team and today (12/8/22) they changed the fuel surcharge to $0.00 on your service invoices and added a credit to your most current invoice. The fuel surcharge is a charge that we have added with the rise in gas prices across the country, so as to lighten the load that it takes on our warehouse and technical staff, however you are correct that it was not a part of your original contract.
We apologize for the confusion and difficulty that you've had getting this fixed on your account. If you see any other discrepancies, please don't hesitate to reach out to our office.
Thank you,
Director of Client Experience
Plunkett's Pest Control
***** ********Customer Answer
Date: 12/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint and hope there aren't problems going forward. I will be sure to cancel the service at the required 60 days prior to the end of the year's contract.
Regards,
****** ********Initial Complaint
Date:08/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Visit - no paper or contract. No number. No answer back from (illegible). Said worker quite - send Ben no nothing has been done Aug 3 or 5 not sure. July missed & she said be there soon no calls yet, got one service of bees, got more for ants & spiders and no one has called me. They gave me nothing. Got there number at the back, (illegible) have anything.
Business Response
Date: 09/01/2022
Hello ******,
We're sorry that you have not been happy with our services. We strive to do the best for our clients, however it sounds that we fell short for you in this instance. Your technician going on leave along with some poor communication resulted in a longer than normal period between service, and we sincerely apologize for this inconvenience.
As you know, your technician's supervisor has reached out to you as you have three appointments scheduled, one for next week on 9/4, followed by two the next week on 9/18 and 9/19. Due to those being scheduled for next week and the week following, our technician reached out to you to see if you would like to keep the appointments for conveniency sake or get a refund for your unused credits. We were able to speak with your daughter, who informed us that you are recovering from surgery and heavily medicated, and would like to delay the decision until next week as to which route you would like to go. We have put a reminder in our calendar to follow-up with you and will be following through with whichever route you would prefer: either reimbursement or keeping the appointments.Thank you,
Plunkett's Pest Control
Director of Customer Experience
###-###-####Customer Answer
Date: 09/12/2022
Spoke to ****** today and she said she made another appt for business to come out and spray again. She said they offered her a refund as well.She will ask BBB to reopen complaint if they do not come back out.Customer Answer
Date: 09/12/2022
I accept the business's response to resolve this complaint.
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