Complaints

This profile includes complaints for Plunkett's Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Plunkett's Pest Control, Inc. has 14 locations, listed below.

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  Plunkett's Pest Control, Inc.

  1001 Checkrein Ave Columbus, OH 43229-1106

  
• 

  Plunkett's Pest Control

  4101 Martin Dr Emporia, KS 66801

• 

  Plunkett's Pest Control

  108 W 10th St Pittsburg, KS 66762

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  Plunkett's Pest Control

  507 Francis St Ste 226 Saint Joseph, MO 64501

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  Plunkett's Pest Control, Inc.

  108 Brook Ct Bolingbrook, IL 60440

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a review on Oct 24, 2024 of Plunketts failing to provide services to us last fall. Also provided info of the other multiple area ********s (all 70 yrs old or older) who they did not service last summer and fall. Sent the regional and corporate leaders copies of all the receipts for privately purchased flea and insect treatments. Plunketts responded on Oct 30, 2024. They discontinued our service and did not issue the refund as stated in their response online. Plunketts has never acknowledged or refunded two of the three older local ********s after not providing their services (the 3rd ******** was also dropped without notice but was paying month to month). Seeking refunds for ourselves, for ***** ****** and for **** ***** on our accounts. Seeking reimbursement to ********* ******** for the $250+ of insect treatments (and we didnt even ask for the 2 nights in the hotel) that she had to buy when no one would service her home in a timely manner.

  

  Business Response

  Date: 06/02/2025

  Hello *******, 
  
  Our team made several attempts to resolve the situation, including multiple communications with the customer to better understand and address their concerns. Ultimately, we issued a full refund on October 28, 2024, as a good-faith effort to resolve the matter. At that time, we also made the decision to discontinue service, as it was clear that we were not the right provider to meet the customers expectations. A similar approach was taken with other accounts referenced.
  
  We understand the customer remains dissatisfied, and while we regret that the outcome was not more positive, we believe we handled the situation professionally and appropriately. At this point, we consider the matter closed.
  
  We appreciate the opportunity to respond and wish the customer and the individuals referenced all the best moving forward.
  
  Sincerely,
  Director of Client Experience, ********** Pest Control

  Customer Answer

  Date: 06/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23373974
  
  I am rejecting this response because: we never received a refund. Two other customers did not receive refunds and one other customer did not receive compensation for the items she had to buy because timely treatment was not provided.

  In regards to the response to the complaint about Plunketts, no refund was ever received by us. That is why the complaint was filed. If the refund was received last year,the complaint would have not been filed.
  
  No refunds were ever offered to other customers (Mrs ***** ****** and Mrs **** *****) who had their annual contract cancelled. They are not computer savvy enough to file complaints and we have included them in this. Until these two issues are addressed, the complaint is not resolved.
  
  No effort was made by the company to reimburse Mrs ********* ******** for the over $200 spent for personal pest control items because the company said they did not have anyone who could treat the property when the issue of fleas was reported. They kept delaying treatment, which lead to buying lots of items and two nights in a hotel because the fleas moved inside the home from outside when it was untreated. Until this issue is addressed, the complaint is not resolved.
  
  These are the reasons that we are still unhappy and consider this issue unresolved.
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 06/09/2025

  Thank you for your follow-up and for outlining these concerns.

  After review, we identified that refunds were not issued for Mrs. ***** ****** and Mrs. **** ***** following the cancellation of their accounts. Refunds of $260.00 and $392.72, respectively, are now being processed via check.

  In regard to Mrs. ********* ********, our team provided recommendations for addressing the flea issue, which were not pursued. We made efforts to assist and remained available to provide service throughout.

  There are no records of contact or requests related to service delays during the period referenced. Without that, we are unable to support reimbursement for self-treatment expenses or other costs incurred outside of our involvement.

  Well continue addressing each matter appropriately and will move forward accordingly.
  
  Sincerely,
  Director of Client Experience, ********** Pest Control

  Customer Answer

  Date: 06/11/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  

  Complaint: 23373974
  

  Thank you for reviewing ***** and ****** accounts. We and they appreciate addressing that matter. It makes a huge difference to them since they're both on a fixed income and taking care of larger homes/properties.

  I am rejecting this response because: (1) Our refund has still not been addressed. If we had received a check and cashed it, please show us that copy, as we do not have any record of that transaction. If this money was sent to us in some other method, please let us know how we received it.

  (2) Attached is the email sent to Plunketts leadership in October 2024 that also included the receipts for all the items bought September ***** to treat ******************* It's disturbing if there is no record of conversations between her and **** on August 30. He was probably on the road and busy since it was right before Labor Day weekend. All she wanted was someone to show up the next week. There were multiple calls between Labor Day and when the new local tech was able to service her home on Sept 23, unless she was not truthful about that contact. It was all done on a land line, so we will do our best to research those calls from last year. The tech was going to come sooner, but was medically unable to come. And no supervisor or anyone else was available for the three weeks between the phone call and the first in-person response. Using other pest services in other states where we lived, there was never more than a 1-3 day delay when an issue was called in between scheduled services. It's unsettling that 3 weeks is ok with Plunketts leadership. So we ask for at least a partial reimbursement to ********* ******** of the over $250 documented products purchased while treatment was not provided.

  
  Regards,
  
  ******* *****

  Customer Answer

  Date: 06/18/2025

  We have not ever received a refund back. We have no record of receiving a check or cashing a check from Plunketts when they cancelled our contract in October. I would like them to provide proof that they sent a refund check and it was cashed on our end. We have no records of receiving a check. If we had, this complaint would not have been filed this spring. Thank you for the assistance in resolving this.

   

  Understand that my 80 yr old Mother in law will have to file a complaint online on her own behalf. My wife will assist in that effort and can be just as persistent. I am grateful that they decided to refund our 70 yr old neighbor and 93 yr old neighbor already for the service not provided on their contracts, which was also addressed in my complaint.

  

  Business Response

  Date: 06/27/2025

  Dear *******,

  Please find attached the refund records for ***** ****** and **** *****. Additionally, the records for yourself confirm that your account was credited in September 2024.
  We ask that you review the attached documentation thoroughly. Should you have any further questions or require additional clarification, please contact our Communications Associate, **** *********, directly at ********************************************************************************. We remain committed to resolving this matter promptly and professionally.
  

  Thank you for your attention to this matter.

  Sincerely,
  Plunketts Pest Control
  

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Plunkett's for a year's service. The contract spells out 3 payments totaling 639.21 plus sales taxes. We paid the 1st invoice in July with the 1st service of $213.07 plus sales tax of $15.98. Two months later Plunkett's tried to bill me again only this time added a surcharge for fuel that is not part of the contract in addition to the invoice being 2 months premature. I conversed with a very non-helpful individual, ****** ***** who at 1st wasn't going to reverse the incorrect invoice or the surcharge. We now have another invoice and the gas surcharge is again added that is not part of the contract. Plunkett,s may have a habit of ripping off Senior citizens however it is against the contract to bill for items not in the contract. I want the invoice adjusted and have not gotten any cooperation from the Plunkett's office. Invoice and contract attached.

  

  Business Response

  Date: 12/09/2022

  Hello ******,
  
  I'm sorry to hear that you have not been happy with our customer service on your account. After reviewing your account and contract, it appears that you are correct about the mistaken charge and the fuel surcharge.

  The mistaken charge of 8/22/22 was confirmed and we have credited that accidental charge to your account on 9/07/22.

  For the fuel surcharge that was on your most recent bill, I have reached out to our administration team and today (12/8/22) they changed the fuel surcharge to $0.00 on your service invoices and added a credit to your most current invoice. The fuel surcharge is a charge that we have added with the rise in gas prices across the country, so as to lighten the load that it takes on our warehouse and technical staff, however you are correct that it was not a part of your original contract.

  We apologize for the confusion and difficulty that you've had getting this fixed on your account. If you see any other discrepancies, please don't hesitate to reach out to our office.

  
  Thank you,

  
  Director of Client Experience
  Plunkett's Pest Control
  ***** ********

  Customer Answer

  Date: 12/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint and hope there aren't problems going forward. I will be sure to cancel the service at the required 60 days prior to the end of the year's contract. 

  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visit - no paper or contract. No number. No answer back from (illegible). Said worker quite - send Ben no nothing has been done Aug 3 or 5 not sure. July missed & she said be there soon no calls yet, got one service of bees, got more for ants & spiders and no one has called me. They gave me nothing. Got there number at the back, (illegible) have anything.

  
  
  
  

  

  Business Response

  Date: 09/01/2022

  Hello ******,
  
  We're sorry that you have not been happy with our services. We strive to do the best for our clients, however it sounds that we fell short for you in this instance. Your technician going on leave along with some poor communication resulted in a longer than normal period between service, and we sincerely apologize for this inconvenience. 
  
  As you know, your technician's supervisor has reached out to you as you have three appointments scheduled, one for next week on 9/4, followed by two the next week on 9/18 and 9/19. Due to those being scheduled for next week and the week following, our technician reached out to you to see if you would like to keep the appointments for conveniency sake or get a refund for your unused credits. We were able to speak with your daughter, who informed us that you are recovering from surgery and heavily medicated, and would like to delay the decision until next week as to which route you would like to go. We have put a reminder in our calendar to follow-up with you and will be following through with whichever route you would prefer: either reimbursement or keeping the appointments.

  Thank you,

  Plunkett's Pest Control
  Director of Customer Experience
  ###-###-#### 

  Customer Answer

  Date: 09/12/2022

  Spoke to ****** today and she said she made another appt for business to come out and spray again. She said they offered her a refund as well.She will ask BBB to reopen complaint if they do not come back out.

  Customer Answer

  Date: 09/12/2022

  I accept the business's response to resolve this complaint.