Reviews
This profile includes reviews for Plunkett's Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromMarge W
Date: 08/16/2024
5 starsMarge W
Date: 08/16/2024
I was panicking; today we found a yellow jacket nest in the window frame and they were emerging in the apartment of a new refugee family from Ethiopia/Kenya. One child was stung. I live upstairs and am highly allergic, so I called Plunkett: HELP! It was a Friday afternoon but Mark squeezed us in within 2 hours. Despite being stung himself, Mark sealed up the inside holes and treated the exterior. He explained everything and let me know what to expect - and he said I could call if there were any problems. OUR HERO!!!!!! Thanks, Plunket for making it happen. You guys are the BEST!
Plunkett's Pest Control, Inc.
Date: 08/19/2024
Marjorie, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our pest control services. At Plunkett's Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and we’re glad to know we met your expectations. Thank you for choosing Plunkett's Pest Control! Best regards, Client Experience Manager Plunkett's Pest ControlReview fromSimone R
Date: 07/27/2024
3 starsSimone R
Date: 07/27/2024
Mixed feelings. I've used Plunketts for a couple different properties. I liked them better when I first started using them around 2016 or so.
I had an appointment scheduled 6/27. I was very clear with the office that the tech needed to call me to let him/her in. As far as I know, that never happened. I called the office a couple days later to ask if they could send the tech back to do the interior treatment. They said sure, but they didn't really mean it. They just decided to count the next scheduled appointment as a return. I confirmed the next appointment (7/20) multiple times, and I was very clear that I would not be at the property, but that I would leave the door unlocked for the tech. The tech didn't show up at all. I am not renewing my service.Plunkett's Pest Control, Inc.
Date: 07/31/2024
Dear ******,
Thank you for bringing this to our attention. We deeply regret to hear about your recent experience with our services. We apologize for the inconvenience and frustration this has caused you.
We appreciate your loyalty over the years and the trust you placed in our team. It is clear that the changes in our personnel have not met your expectations, and for that, we are truly sorry. Providing timely, reliable, and effective service is our top priority, and it is disheartening to learn that we have fallen short.
We are taking your feedback very seriously. The missed appointments and lack of communication were due to calls being directed to our technician while she was on leave. We understand how frustrating this situation has been and sincerely apologize for the oversight.
To make things right, we have already reached out to you directly and are offering two complimentary services in August to address any issues you may be facing. We will ensure that these services are carried out by a qualified technician and supervised closely to prevent any further issues.
Additionally, we are committed to improving our communication and scheduling processes to ensure that such problems do not occur in the future. We will be conducting an internal review and making the necessary adjustments to our procedures.
Your feedback is invaluable, and we will use it to improve our services and regain your trust. Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
Director of Client Experience
Plunketts Pest ControlReview fromTaylor S
Date: 07/03/2024
5 starsTaylor S
Date: 07/03/2024
Kevin did a great job like always, we appreciate having someone that shows up and gets the job done with a smile on their face. He was very professional, and made sure all of our needs were taken care of!!!Plunkett's Pest Control, Inc.
Date: 07/09/2024
******, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our pest control services. At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations. Thank you for choosing ********** Pest Control! Best regards, Client Experience Manager ********** Pest ControlReview fromTracy S
Date: 06/25/2024
5 starsTracy S
Date: 06/25/2024
So glad I called Plunketts! In Clear Lake, IA. Justin was personable, friendly and knowledgeable. I had to leave my home for the treatment. I am normally very cautious of someone I don’t know being in my home without my being there. I trust them. I’m happy. Very good service. I recommend!Plunkett's Pest Control, Inc.
Date: 06/26/2024
*****,
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our home pest control services. At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations. Thank you for choosing ********** Pest Control! Best regards, Client Experience Manager: ********** Pest ControlReview fromBrett D
Date: 06/17/2024
5 starsBrett D
Date: 06/17/2024
Commercial account here, the guys who have come out have done a fantastic job. Very friendly, and professional. They know how to get the job done, and what is needed. We had issues they cleaned up in a matter of a few visits. The details in their reports help us see the problem areas and where our attention needs to be, and if there are any issues how to fix them.
5 Stars for Steve D Badge #2509Plunkett's Pest Control, Inc.
Date: 06/18/2024
*****,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our commercial pest control services.At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations.Thank you for choosing ********** Pest Control!Best regards,Client Experience Manager ********** Pest ControlReview fromAlex G
Date: 06/05/2024
1 starAlex G
Date: 06/05/2024
I went to their website and selected the 800# listed for "free estimate" I explained my situation and the rep said she could not give me an estimate but rather she would send out a rep to come assess and give an estimate.they then took down my credit card info and advised it would be $140(was actually $163 charged) to have someone come out.the $163 would be refunded IF I went with their services.very bait n switch underhanded tactics.not sure how they can legally advertise "free" estimates and operate in such a way.Plunkett's Pest Control, Inc.
Date: 06/07/2024
Dear ****,Thank you for sharing your experience with us. We genuinely appreciate your feedback and apologize for any confusion or frustration you encountered.We strive to be transparent with our customers, and I regret that our communication may have fallen short in this instance. On our website, we state, "Request A Free Estimate," which means you can request an estimate at no charge. We provide some services that can be estimated for free. However, for certain services, we must conduct an on-site evaluation to give you an accurate estimate. This evaluation requires a fee, which is refunded if you choose to proceed with our services.I understand how this might have come across as misleading, and I apologize for any inconvenience this caused. We aim to provide clear and accurate information, and I will ensure that our team reviews how we communicate our process to avoid any future misunderstandings.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Director of Client Experience Varment GuardReview fromSusan K
Date: 02/29/2024
5 starsSusan K
Date: 02/29/2024
I’m in Albert Lea Mn. I had Shay B come from plunketts and help in dealing with mice and ants. You don’t find to many men like him! Above and beyond setting traps and help in finding where they are coming he cleaned up under my dishwasher where the mice had chewed through the drain hose and stored cat food they got ahold. He pulled out my fridge and while checking back there for holes seen the mess under there and preceded to clean up the mess under there, oh yeah while checking underneath the stove, he also cleaned that! Thanx Shay you are the example of “ old time values” and your work ethic is above and beyond!! You deserve a raise??Plunkett's Pest Control, Inc.
Date: 03/01/2024
Thank you so much for sharing your experience with ********************* and ********** in **********, **. We are thrilled to hear about the exceptional service **** provided, not only in addressing your pest concerns but also in going the extra mile to ensure your home was left cleaner than before. **** truly embodies the dedication and "old time values" we value deeply at **********. Your acknowledgment and appreciation for his hard work and outstanding work ethic are greatly appreciated. We will certainly convey your kind words to **** and recognize his dedication. Thank you for choosing ********** for your pest control needs, and please don't hesitate to reach out if we can be of further assistance.Warmest regards,Client Experience Manager ********** Pest ControlReview fromDarci S
Date: 09/25/2023
1 starDarci S
Date: 09/25/2023
I have had plunketts services for years and have been very pleased with their services in the spring and fall-----up until last spring (of 2023) and fall (2023). in the spring it was a different tech. He came and sprayed for approximately 5 minutes then left because he had a "long drive home"-about 90 miles. This August he supposedly came and sprayed, we have lots of people around the yard including myself, and no one saw him or his truck. I received the bill and called in, and I was told that he SAID he was here. I have seen more pests around here since then. I have cancelled my service.Plunkett's Pest Control, Inc.
Date: 12/08/2023
Hello *****,
I apologize for the dissatisfaction you experienced with your recent technician. Our records indicate that the technician visited your home on 8/30/23 and spent 21 minutes there and 15 minutes on the prior visit. We use GPS tracking in our technicians' trucks to accurately verify their service routes. We also discussed the service visit with your technician. I can reassure you that based on the square footage of your service location, a thorough service visit can be completed within this time frame. However, I regret that our services did not meet your expectations. If there's anything you require from us in the future, please feel free to contact our office. We appreciate your feedback and are committed to addressing any concerns you may have. Your complete satisfaction is always our goal!
-Director of Customer Experience, ********** Pest ********************** **************Review fromLuke M
Date: 09/12/2023
1 starLuke M
Date: 09/12/2023
Watch out!! They will rip you off for “services” they say will eliminate rodents but they didn’t get rid of the problem if not made it worse!! Hired another company to fix these peoples mess and they said the amount of bait they were using would only last a week and they only came out every 3 months at the earliest!! The new company eliminated the problem and I haven’t had a single issue since! Then asked if they would give me some sort of a discount on the bill because of this and the lady was so rude and basically trash talked me and started YELLING at me! So rude! Not paying for something that was NOT what they said! And I will continue to spread the word to the community.Plunkett's Pest Control, Inc.
Date: 09/19/2023
Hello ****,We apologize for the dissatisfaction you experienced with our services. Our service guarantee extends for a period of 90 days from the commencement of service, which, in your case, began on 4/21/2022. This guarantee expired in July of 2022. Throughout the course of our engagement, we conducted service visits on 6/16/2022 and 8/25/2022, performed a winter check on 11/14/2022, another winter check on 1/18/2023, and concluded the service with the last visit on 4/18/2023. Never during this time did you have any complaints about our services. Regrettably, we received no prior complaints from you regarding our service until we approached you for payment, which, unfortunately, remains outstanding to this day. We want to emphasize that had you raised any concerns along with your attempts to settle the bill, we would have taken steps to address and resolve them promptly. However, given that we were not made aware of any issues and have fulfilled all aspects of our agreement, we cannot offer any further remedies at this juncture.We genuinely regret your dissatisfaction with our services, but we are pleased to hear that you have found an alternative solution to address your needs. Please do not hesitate to reach out if there is anything else we can do for you.Sincerely,Director of Client Experience, ********** Pest Control, **************Review fromKimberly S
Date: 09/11/2023
1 starKimberly S
Date: 09/11/2023
Super disappointing. Not only do they make you hand over your CC info BEFORE even getting an appointment set up. It took an entire week to get someone to call me. Then they just left a very garbled message. Not really instilling confidence in their service. AND… although I can’t prove it, my card number was used for a fraudulent transaction. Thankfully my bank noticed it right away and declined the transaction. Now I have to get a brand new card. It’s the only place that has gotten my card number recently that wasn’t part of my normal monthly bills, so it makes me wonder how safe their online portal is. Anyway. Now I have to find an entirely new company for the pest (mouse) issue I’m having because when you don’t follow through, but take your “money” front, it makes one lose confidence extremely quickly.Plunkett's Pest Control, Inc.
Date: 09/19/2023
Hello ********,I'm so sorry to hear that you were not happy with our services and for the communication issues you experienced. Unfortunately, our voice message had compromised audio quality, making it unclear. However, I can assure you that our online portal is secure, and no credit card information was leaked from our company. Your credit card information is never transmitted to or stored on our server. All credit processing is handled through Heartland's secure, PCI-compliant payment gateway. Furthermore, our records indicate that no payment transaction was processed. Again, we apologize for the communication error and any inconvenience caused. If there is any way that we can assist you further, please do not hesitate to reach out.-Director of Customer Experience, ********** Pest ********************** **************
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