Reviews
This profile includes reviews for Plunkett's Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 24 Customer Reviews
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Review fromJennifer H
Date: 12/09/2024
1 starJennifer H
Date: 12/09/2024
If I could give a 1/2 star, I would. I'm in Cincinnati and have a woodpecker problem. They've came out twice, sold us on 3 woodpecker flashers, and as of today we a hole w/ a woodpecker in it. They also claim to try and match the caulking, our service guy even said he is OCD about matching it to our paint, and I have to tell you it looks like a child filled the holes. On top of all of that, the women that answers the phone is very rude. Apparently woodpeckers are almost impossible to get rid of so just hear to say, don't waste your money hiring them to help you with a woodpecker problem!
Plunkett's Pest Control, Inc.
Date: 12/16/2024
Hello *****,Thank you for sharing your concerns. Were sorry to hear that youre dissatisfied with your experience. While woodpecker issues are notoriously challenging to resolve, we aim to provide solutions that help mitigate the problem.Regarding the caulking, we understand your frustration. Our technician worked to fill the holes using white caulk, which closely matched the color of your home, but we acknowledge it may not have been a perfect match. We strive to provide quality work, and we regret that this did not meet your expectations.Its important to note that we do not offer guarantees on woodpecker services due to the unpredictable nature of these birds and their protected status. However, we always aim to set clear expectations and provide transparent communication.We value your feedback and regret that we may not have been able to meet your needs. If theres anything further we can do to address your concerns, please feel free to reach out to us using our contact information below. Thank you for bringing this to our attention.Sincerely,Director of Client Experience, Varment Guard ************** Email: reviews (at) **************************Review fromAnthony H
Date: 11/20/2024
1 starAnthony H
Date: 11/20/2024
Not very interested in helping me with a mouse problem. Called about mice in my attic and 2 old guys showed up without a ladder. It said they would plug entry holes for I believe $375 in the original agreement. They looked from the ground and said I should look in these spots. Recommended a wildlife guy associated with them who wasn’t very interested either. He fixed two areas and charged me $590. It did nothing for my mouse problems. I have since had to take on the job myself. I’ve been up on my roof. I’ve fixed pretty obvious areas that maybe they would have looked at in an original inspection. I’d give them zero stars if I could. This is in the Brainerd area. Don’t waste your money.Plunkett's Pest Control, Inc.
Date: 12/03/2024
Hello *******,Thank you for sharing your feedback. Were sorry to hear that your experience did not meet your expectations, and wed like to address your concerns.Our technician strives to provide thorough and professional service during every visit. He did use a ladder during the inspection, but we understand it may not have been sufficient to access all areas. We apologize if this gave the impression that the inspection was not comprehensive. Additionally, his visits were provided at no charge, representing over two hours of time dedicated to assessing and advising on your situation.We understand your frustration with the continued mouse issues. The wildlife specialist who performed additional work is a valued part of our team and has a strong track record of providing exemplary service. We regret that the overall outcome did not meet your expectations and would be happy to review that situation further.Finally, we want to acknowledge your comment regarding the age of our technicians. We value the experience and professionalism of every member of our team and assure you that age is not a factor in the quality of service we provide.We would like to ensure that your concerns are fully addressed. If there is anything further we can do to assist or clarify, please dont hesitate to reach out to us directly at our contact information below. Your satisfaction is important to us, and we are committed to resolving this matter to the best of our ability.Sincerely,Director of Client Experience, ********** Pest Control ************** ****** ******* **** **************************Review fromMarge W
Date: 08/16/2024
5 starsMarge W
Date: 08/16/2024
I was panicking; today we found a yellow jacket nest in the window frame and they were emerging in the apartment of a new refugee family from Ethiopia/Kenya. One child was stung. I live upstairs and am highly allergic, so I called Plunkett: HELP! It was a Friday afternoon but Mark squeezed us in within 2 hours. Despite being stung himself, Mark sealed up the inside holes and treated the exterior. He explained everything and let me know what to expect - and he said I could call if there were any problems. OUR HERO!!!!!! Thanks, Plunket for making it happen. You guys are the BEST!Plunkett's Pest Control, Inc.
Date: 08/19/2024
Marjorie, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our pest control services. At Plunkett's Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and we’re glad to know we met your expectations. Thank you for choosing Plunkett's Pest Control! Best regards, Client Experience Manager Plunkett's Pest ControlReview fromRod G
Date: 08/06/2024
3 starsRod G
Date: 08/06/2024
I have increased my previous review from one star to three only because the raccoon issue we had has been resolved. I would still be hesitant to recommend this company because the job has still not been completed and it has been well over a month. As part of the damage repairs from the raccoons, a chimney cap was supposed to be installed and it still hasn’t been. Also a closed up trap is still at my house and has been since the end of June. I sent an email stating that if they didn’t wish to install the chimney cap, was open to receiving a refund for the price of it, since I have already paid. I of course have received no response to the email. I’m glad the raccoons are gone, but upset that I haven’t gotten everything I paid for.Plunkett's Pest Control, Inc.
Date: 08/09/2024
Hello ******,
We are sorry to hear about your experience and appreciate your feedback. We strive to provide effective solutions for all pest issues, and it's disappointing to hear that we were unable to resolve the raccoon issue to your satisfaction.
Our technician made efforts to address the raccoon entry point by funneling off the hole in the drip edge, but it appears that the raccoons may have been trap-shy or otherwise difficult to catch. We understand your frustration and apologize for any inconvenience this may have caused.
We offered proposals to address both the direct activity and the signs of activity in the chimney, but we understand that these proposals were not accepted. We are committed to finding a solution that works for you and your home, and we would be happy to discuss further options to resolve the issue.
If you would like to discuss this matter further or if there is anything else we can do to assist you, please feel free to contact us directly.
Thank you for your understanding, and we look forward to resolving this matter for you.
********** Pest Control
************** Email: reviews (at) plunketts.netReview fromSimone R
Date: 07/27/2024
3 starsSimone R
Date: 07/27/2024
Mixed feelings. I've used Plunketts for a couple different properties. I liked them better when I first started using them around 2016 or so. I had an appointment scheduled 6/27. I was very clear with the office that the tech needed to call me to let him/her in. As far as I know, that never happened. I called the office a couple days later to ask if they could send the tech back to do the interior treatment. They said sure, but they didn't really mean it. They just decided to count the next scheduled appointment as a return. I confirmed the next appointment (7/20) multiple times, and I was very clear that I would not be at the property, but that I would leave the door unlocked for the tech. The tech didn't show up at all. I am not renewing my service.Plunkett's Pest Control, Inc.
Date: 07/31/2024
Dear ******,
Thank you for bringing this to our attention. We deeply regret to hear about your recent experience with our services. We apologize for the inconvenience and frustration this has caused you.
We appreciate your loyalty over the years and the trust you placed in our team. It is clear that the changes in our personnel have not met your expectations, and for that, we are truly sorry. Providing timely, reliable, and effective service is our top priority, and it is disheartening to learn that we have fallen short.
We are taking your feedback very seriously. The missed appointments and lack of communication were due to calls being directed to our technician while she was on leave. We understand how frustrating this situation has been and sincerely apologize for the oversight.
To make things right, we have already reached out to you directly and are offering two complimentary services in August to address any issues you may be facing. We will ensure that these services are carried out by a qualified technician and supervised closely to prevent any further issues.
Additionally, we are committed to improving our communication and scheduling processes to ensure that such problems do not occur in the future. We will be conducting an internal review and making the necessary adjustments to our procedures.
Your feedback is invaluable, and we will use it to improve our services and regain your trust. Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
Director of Client Experience
Plunketts Pest ControlReview fromTaylor S
Date: 07/03/2024
5 starsTaylor S
Date: 07/03/2024
Kevin did a great job like always, we appreciate having someone that shows up and gets the job done with a smile on their face. He was very professional, and made sure all of our needs were taken care of!!!Plunkett's Pest Control, Inc.
Date: 07/09/2024
******, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our pest control services. At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations. Thank you for choosing ********** Pest Control! Best regards, Client Experience Manager ********** Pest ControlReview fromTracy S
Date: 06/25/2024
5 starsTracy S
Date: 06/25/2024
So glad I called Plunketts! In Clear Lake, IA. Justin was personable, friendly and knowledgeable. I had to leave my home for the treatment. I am normally very cautious of someone I don’t know being in my home without my being there. I trust them. I’m happy. Very good service. I recommend!Plunkett's Pest Control, Inc.
Date: 06/26/2024
*****,
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our home pest control services. At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations. Thank you for choosing ********** Pest Control! Best regards, Client Experience Manager: ********** Pest ControlReview fromBrett D
Date: 06/17/2024
5 starsBrett D
Date: 06/17/2024
Commercial account here, the guys who have come out have done a fantastic job. Very friendly, and professional. They know how to get the job done, and what is needed. We had issues they cleaned up in a matter of a few visits. The details in their reports help us see the problem areas and where our attention needs to be, and if there are any issues how to fix them. 5 Stars for Steve D Badge #2509Plunkett's Pest Control, Inc.
Date: 06/18/2024
*****,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our commercial pest control services.At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations.Thank you for choosing ********** Pest Control!Best regards,Client Experience Manager ********** Pest ControlReview fromAlex G
Date: 06/05/2024
1 starAlex G
Date: 06/05/2024
I went to their website and selected the 800# listed for "free estimate" I explained my situation and the rep said she could not give me an estimate but rather she would send out a rep to come assess and give an estimate.they then took down my credit card info and advised it would be $140(was actually $163 charged) to have someone come out.the $163 would be refunded IF I went with their services.very bait n switch underhanded tactics.not sure how they can legally advertise "free" estimates and operate in such a way.Plunkett's Pest Control, Inc.
Date: 06/07/2024
Dear ****,Thank you for sharing your experience with us. We genuinely appreciate your feedback and apologize for any confusion or frustration you encountered.We strive to be transparent with our customers, and I regret that our communication may have fallen short in this instance. On our website, we state, "Request A Free Estimate," which means you can request an estimate at no charge. We provide some services that can be estimated for free. However, for certain services, we must conduct an on-site evaluation to give you an accurate estimate. This evaluation requires a fee, which is refunded if you choose to proceed with our services.I understand how this might have come across as misleading, and I apologize for any inconvenience this caused. We aim to provide clear and accurate information, and I will ensure that our team reviews how we communicate our process to avoid any future misunderstandings.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Director of Client Experience Varment GuardReview fromJudith A
Date: 05/14/2024
2 starsJudith A
Date: 05/14/2024
We were extremely disappointed in Plunkett's/Varment Guard. They were very expensive and placed traps for two weeks. The first week they attempted to trap a raccoon on Tuesday, Wednesday and Thursday. They trapped nothing and came on Friday and closed the two traps until Monday. The second week they came Monday thru Thursday, and the trap was tripped on Thursday. I practically begged the technician to come back out and open the trap on Thursday as we were hearing a raccoon on the roof, but he said he would open it the next day. But, the next day he closed the traps for the weekend. So, in a two week period, the traps were only open six days. He put one trap on the roof but it was not secure and on a slope so it fell off. I hired another company, and we caught a raccoon that very evening. I was told by two other companies that you have to place the trap next to the area where they are getting in--not on the ground. Plus, they never secured the trap that I asked to be placed on the roof. It was just sitting on an very steeply sloped roof. The technician (who was very nice) will not return phone calls now, and he came and removed the traps without a word to us.
BBB UPDATE (5/30): Customer submitted additional comments on 5/29, indicating "I was very unhappy with the way our raccoon problem was handled, but the company did apologize and gave me a full refund. I do appreciate that." Asked BBB to change experience (star rating) from one star to two.
Plunkett's Pest Control, Inc.
Date: 05/17/2024
Dear ******, We are deeply sorry to hear about the issues you experienced with our service. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. After reviewing your case, we understand that several issues led to your dissatisfaction.Regarding the trapping process, we understand the importance of securing traps in the right locations and monitoring them effectively. We failed to meet these standards in your case, and for that, we are truly sorry. We have taken corrective actions internally to prevent similar issues from occurring in the future.Additionally, we apologize for any miscommunication or lack of follow-up on our part. Our technician should have been more responsive and attentive to your requests, and we regret any inconvenience this may have caused.Given these issues, we have issued a full refund for the services provided. We hope this gesture helps to rectify the situation and demonstrate our commitment to customer satisfaction.If you have any further concerns or want to discuss this matter further, please do not hesitate to contact us at ************** or via email at *********************************** We are dedicated to resolving this issue to your satisfaction and ensuring you receive the quality service you deserve.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Director of Client Experience Plunketts Pest Control
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