Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Woda Cooper Companies, Inc. has 232 locations, listed below.

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• 

  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  113 S Main St Wshngtn Ct Hs, OH 43160-2207

  
• 

  Woda Cooper Companies, Inc.

  1001 Atcheson St Columbus, OH 43203-3528

  
• 

  Woda Cooper Companies, Inc.

  33 W Morrill Ave. Columbus, OH 43207

  
• 

  Woda Cooper Companies, Inc.

  1001 E Main St Newark, OH 43055-8966

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning! I have been without heat from Dec. 24th… it is now Jan 11th, with temperature of 30°! ******* and heating came to my unit 213 on the 25th and I was told I need a new furnace!! I was told by the landlord that the regional manager wanted to get a second opinion…. I have not heard from anyone…. This is absolutely ridiculous. its to cold not to have heat in my home….

  

  Business Response

  Date: 01/30/2023

  To whom it may concern,
  Can you please send the name of the resident, the unit in which they reside, and the name of the property so we can look into this immediately?  To avoid delays in response, please reach out to the email below.
  
  Woda Cooper Companies Customer Service
  ******************

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My godson's mother has been promised an apartment in jamestown ohio for over a month now, **** who is helping with the first months rent and deposit has reached out to the building contact and WODA on several occasions and can not get any communication at all. The builidng contact states she has been waiting for WODA to inspect the apartment now for over a month. She has a 2 year old son and was told she would be in before Christmas and now its January 4, 2023. This is so unprofessional and not okay by any means.

  

  Business Response

  Date: 02/23/2023

  We are sorry you are having trouble moving into one of our Jamestown properties. Unfortunately, many of our communities have long wait lists due to overwhelming demand. However, this shouldn't stop one of our team members from getting back to you with updates. Please email ****************** with the name of the property to which you are applying, who you spoke with (if you know that information) and any other relevant information, a member of our corporate team will escalate this ASAP. 

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******** ******* ** ******** ** *****. We have been remolded apartments. When this started they said we would be reimbursed for any cost occurred in the process of he move. They are also trying to make us pay for screen doors and fan's that where in place when he remodel started. 
  
  Duke Energy charged me $197.00 to transfer my account.
  
  I had to pay to hook up my internet because At&t could not provide service. So I had to switch internet services cost $150.00.
  
  Facts:
  1. Management said they would pay any moving expense.
  2. They're trying to charge us for screen doors that was there to begin with and ceiling fans that where already there. 
  3. This was a government founded project that took 2years to finish.
  4. They owe me $347.00 for moving expense. My electric bill $197.00 moving cost internet $150.00 moving cost.
  
  

  

  Business Response

  Date: 09/19/2022

  As part of the remodeling process to make the property a better home for our residents, Woda Cooper has paid the moving company to move all residents and pays expenses related to the move. If Mr. *** has other invoices or bills he is trying to get reimbursed, he needs to submit those to the on-site property dropbox or email address. The property team will need to address the specifics of these items with Mr. *** and determine what was promised. 
  
  Mr. ***, please don't hesitate to reach out to [email protected] to help solve and clarify this situation. If, for any reason, you aren't receiving answers, please reach out to our corporate customer service team at [email protected] and we can assist. 

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ******* ***** lives at ******* ***** ********** ** ****** *** *** ** *********** ** ***** she moved into a 2bdr apartment with her late fiancee ****** ***** where they lived and shared the bills for over a year. She nor he ever recalls signing a lease and never received one. Long before he passed away my mom asked several times about taking the lease over and transferring everything into her name in case something happens to him. She was told by property management that she was listed as a caregiver and not a tenant and if he died she would have 48 hours to vacate. She is 66 years old and has COPD and Emphysema not to mention has to be on oxygen and has mental health problems and is disabled. We have contacted corporate on multiple occasions and no response. She was told by property management to get all her belongings out and to fill out an application which she did and that she is 6th on the waiting list. They said this is HUD policy and there hands are tied. Well from all research and from contacting Ky fair housing counsel and Ky legal aid and HUD and Ky human rights commission they said that corporate could draw up a new lease and she could sign it and continue to pay rent and not have to be discriminated against and lied to because of her age and disability and their negligence. She is willing to sign a lease and pay the rent but will not do so without first knowing in writing and by contract that she just won't be tossed in the streets like a dog. Elderly people have rights to and it's a shame that she has to live like this and be treated unfairly because of laziness and a clause she was never informed about until it was too late. If something isn't done and this matter isn't resolved legal civil actions will be sought against all parties involved for emotional and physical distress she has endured in this matter. Noone is ever in the office here and nothing gets fixed she has had to live with mice for a year now because the tenants are neglected.

  

  Business Response

  Date: 08/16/2022

  We are unable to discuss residents or potential residents with outside parties—regardless of familial relation—unless that person provides us with evidence of Power of Attorney.  As that has not happened in this case, we cannot speak to the details of Ms. *****'s mother's situation.  However, we encourage ******* ***** to reach out to the local Community Manager at (270) 619-2324.  If for any reason she is uncomfortable speaking with that individual, she can send a message to our corporate team at [email protected].

  We apologize for not being able to give a more complete response, however protecting our customer's and prospective customer's privacy is a top priority.