Complaints

This profile includes complaints for Woda Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woda Cooper Companies, Inc.

  500 S Front St Fl 10 Columbus, OH 43215-7619

  
• 

  Woda Cooper Companies, Inc.

  113 S Main St Wshngtn Ct Hs, OH 43160-2207

  
• 

  Woda Cooper Companies, Inc.

  1001 Atcheson St Columbus, OH 43203-3528

  
• 

  Woda Cooper Companies, Inc.

  33 W Morrill Ave. Columbus, OH 43207

  
• 

  Woda Cooper Companies, Inc.

  1001 E Main St Newark, OH 43055-8966

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident in Fellwood in Savannah Ga and lately I have been going to the office to seek advice with the office manager ******. She is very unprofessional. She act like she have a personal issue with me and I don’t know her. My box have been stolen 6/25/23 Amazon delivery and I have went to the office several times providing her with the information the police is requesting. I know the rules and regulations as far as reviewing the cameras. Residents are not allowed only the police. I have email Fellwood several times the police report but ****** told me the cameras do not work and it’s nothing I could do other than taking a loss. She also informed me that ******* got fired and nobody else was able to assist me other than her and she don’t know because she is new. Today I saw a officer outside the office and I asked him for some assistance with me trying to assist Amazon so they can replace my stolen items. The police can not investigate without Fellow. Today ****** told the officer something different than what she was telling me. I was letting the officer know what happened with the delivery and how I sent ****** and another office manager the police report via text message and email. I also sent both managers the link that the police is requesting for Fellwood to provide the video. A month and a half later ****** says IT have to come out. Also when I first enter the office with the police she tells me that the resident who the police asked about my stolen Amazon order claimed I called DFCS on her….. ****** is very unprofessional because at that point the officer couldn’t understand where that statement came from. I expressed to ****** I didn’t know who had the box all I wanted was for the police to review the camera so they can provide Amazon with the information they needed as far as the police investigation so I can be refunded or my items replaced. ******* and ****** is under the impression Amazon should just be able to reimburse me BUT IT DONT WORK LIKE THAT. I pay $749 every month ON TIME and I’m not being protected all because ****** is in her feelings. I could be nasty and talk about how she was putting residents out of their apartments so she can move her FAMILY MEMBERS in. I’m not scared or intimidated by her because she done move all her family in these apartments taking away from the people who was on the waiting list. Y’all fired ***** and ******* but y’all left one in the office. I’m uncomfortable in my apartment that I pay rent because ****** is trying to team up with other residents because she don’t like me. My number is ###-###-####

  

  Business Response

  Date: 07/31/2023

  Ms. ******** did, in fact, report a missing Amazon package. When our community manager checked at the notification email, she noted that it was delivered to the incorrect address. She reached out to the resident of that address to ask about the package—the resident denied receiving the delivery. Due to the incorrect address used, a nondescript notification photo, and no helpful security camera footage, we had no recourse.
  
  The police were then called. Ms. ******** was advised to reach out to Amazon to ask for a refund on her package. She refused, telling our team that she wanted that specific package.
  
  Since then, our community manager and the individual Ms. ******** presumably believes has stolen her package have had had multiple run-ins including multiple reports to various local authorities. We can’t discuss these in detail on a public forum to protect the privacy of our residents.
  
  We have provided the security footage to the police, as requested.

  We would encourage Ms. ******** to reach out to our corporate customer support team at [email protected] so we can address this and any additional issues directly.

  Customer Answer

  Date: 08/01/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20379469
  
  
  
  I am rejecting this response because: 
  
  I never refuse any information to ******, ******* or the other manager who is no longer there. Also me and the resident that the police knocked on door about the package never had a run in with the police. I feel as if ****** is lying due to personal reasons. Also ****** told me that the neighbor said I called DFCS and that’s unprofessional. I will be going to the courthouse to file a complaint because that defamation of character. I lost have emails were I provided the police report early July 2023. The company managers are known for selling apartments to family and friends. ****** moved her cousin in an apartment and is mad because the other manager who they fired told me. I also tried calling Corporate but ****** refused to provide me the number so that’s why I had to contact BBB. Also with the allegations they are stating about the police being called out for my and the neighbor is a lie. I can go to the police department and provide any information needed
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:06/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to start? First of all, when we signed our lease we were told that should anything with ground floor access become available we'd be the first to be offered it. My father has COPD, having a second floor apartment with only 2 bedrooms (my adult son lives with us as well) was never supposed to be permanent. When I emailed her during recertification asking about this promise, she advised that we could only upgrade to a 3 BD, any other option was never allowable. Which would be fine, but her only offer then was that 3BD were rarely open, we could be added to a list (which I thought we were already on for nearly a year), and having a ground floor apartment with 2BD would still not work even if allowed since we're 3 adults. Then there's the neighbor downstairs who, whether medicinal or not smokes enough marijuana in his apartment that our bedrooms, bathroom, pantry and closet reeks of the smell (see above, Father's COPD). Nothing is ever said or done regarding this or the fact that we were told there is a pet limit to amt and size, and that spaying/neutering was required, yet there are larger dogs who are clearly not altered. Then finally, there's the eviction notice, after she realized that I'd made the money order for too much ($200 more), I had to go through the frustration of getting a refund from WU, which she was given advance notice, and I agree that an eviction/late notice was warranted, but sending one that clearly states that we have 24 hrs to vacate? That's not within anyone's legal rights. And now, since we've found acceptable housing elsewhere, but didn't give calendar notice (our new landlord was having it renovated and kept us in limbo about the actual date it would be ready) she's giving us literally 2 days to be out. Where is the accountability and understanding of tenant rights here? She knew that we expected something bigger, more accessible, yet kept leasing to new tenants, skipping us and now that we've found it, she's having a temper tantrum.

  

  Business Response

  Date: 07/05/2023

  To whom it may concern,

  The apartment that Ms. ******* first applied for was a two-bedroom/2
  story unit. She was approved for that unit and decided to not move in.

  Later, just as her paperwork was set to expire, Ms. ******* contacted
  our company regarding the availability of the unit. Our staff informed her that
  the two-bedroom townhouse was no longer available but that we did have a two-bedroom
  garden available on the second floor. Ms. ******* accepted the unit and only recently
  began inquiring about a three-bedroom. This discussion did not take place until
  June 13th, 2023 and at no time did she state the move was to accommodate her
  father’s COPD.

  If Ms. ******* contacts our property or [email protected], we would be happy to work with her within our company's policies to reach her goals. 

  In terms of fees, Ms. ******* and her family abandoned the unit without proper notice and before the end of their lease period. 

  -Woda Cooper Customer Service

  Customer Answer

  Date: 07/05/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20251074
  
  
  
  I am rejecting this response because: 

  The complex manager knew upon on initial move the reasons we needed an apartment with ground floor access (my father's COPD) and I thought she understood that the reason we took the second floor offering was out of necessity. Also, we always wanted a 3BD and again no mention was made about her sending an eviction notice with 24 hours notice to be out, even though we were simply late for the first and only time in the duration of our lease. They can keep our deposit, but I refuse to pay anything over that amount - I left the apartment clean and I also paid for and installed a blind that was missing upon our taking the apartment - I will be making a rating based upon the unprofessionalism this complex shows.
  
  
  
  Regards,
  
  
  
  ******* *******

  

  Business Response

  Date: 07/10/2023

  While we feel for Ms. *******'s desire to move into an apartment more suited to her current needs, the facts in this matter seem to be fairly clear cut. She originally applied to a 2-bedroom townhouse unit with bedrooms and bathroom upstairs. Eventually, she moved into a different 2-bedroom unit. We cannot speak publicly about a resident's medical conidiation other than to say we were not made aware of any such issue. 

  Ms. ******* received a notice to vacate for failure to pay rent. If she spoke to her local community manager, this might have been able to have been worked out. However, she moved out, breaking her lease with no notice and left behind significant damage to the unit.

  Customer Answer

  Date: 07/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20251074
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 two checks were deposited to Woda Group. One check $480 for security deposit and $272 for the partial rent for the month. The following month $480 was deposited for rent. I never moved into the property and was allowed out of the lease. My security deposit was never returned to me. It has been over 30 days which is not legal.

  

  Business Response

  Date: 04/10/2023

  Can you please provide the name of the property at which this occurred so we can look into this issue? Thank you! - Woda Cooper Customer Service

  Customer Answer

  Date: 04/10/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19914924
  
  
  
  I am rejecting this response because: The company asked what property. I want to answer the question without closing the case. The property is Tooley Place located in Elizabeth City, NC that is managed by Victor. Victor has been given the appropriate proof. Victor has sent the proof to Headquarters and they have been treatng it like it is not imporant.
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/12/2023

  Thank you for providing the property info. Unfortunately, Ms. ***** is not owed a deposit refund because she broke her lease early after several issues as a resident. To protect the privacy of current and past residents, we cannot post financial or personal details to a public forum.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid this company 35.00 for an application fee to be out on a wait list for an apartment. No communication from them and I’ve not received word that I’m on any sort of list. I want a refund.

  

  Business Response

  Date: 04/10/2023

  Can you please let us know the property at which you applied and the approximate date so we can look into the issue?
  -Woda Cooper Customer Service

  Customer Answer

  Date: 04/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19906366
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed my landlord that my apartment smelled mildewy and that I was concerned about mold in my vents. She told me on November 4th 2022 that she would be reaching out to an air technician and get him scheduled to check things out. On November 8th I was informed while I was out that an HVAC person was on the property and he would possibly be back Friday and to change my filter. I changed my filter but noticed no improvement in the smell. On Thursday November 10th, I received a message that he could possibly make it out the next day and that she would give him my name and number to set up a time. His name was ****** with ******* heating and air. I waited patiently knowing the holidays were coming up but by December 20th I decided to let my landlord know that I had not received any calls or messages about anyone coming out. I was told by my landlord that she sent the HVAC worker a message to make an appointment with me. On February 23rd I reached out again mentioning that I had not received any help for my mold issue and I attached a photo of my sons backpack that was by the vent and it had developed mold so we through it away but received no reply. On Wednesday March the 22nd, I reached out again stating that it has been months and I am concerned about mine and my sons health. I have developed allergies after having zero allergies before this. Yesterday I wrote a letter asking for someone to please contact me regarding the mold issue in my apartment. I haven't been able to run heat and especially AC because the house fills with a terrible smell that makes us feel unwell. The hotter days are coming and my son gets heat induced migraines and I am worried about not being able to run AC. I have felt very helpless in this situation and am unsure what to do. I am not looking to get anyone in trouble I'm sure its very difficult to do the job many landlords do but this could affect mine and my sons health and wellbeing and I would wish to be taken care of. Thank you.

  

  Business Response

  Date: 04/10/2023

  Could you please provide the property at which this is occurring so we can find the relevant records and ensure we're engaging all the right people? Thank you! - Woda Cooper Customer Service

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  
  A new lady just started at the apartments and she answered and helped me with my issues so I’m very happy about that. I no longer need anyone to reach out. 
  

  thank you!
  
  
  
  ***** *****

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a housing transfer. I met with property manager and filled out and turned in all desired info. I was given a move in date. I informed my current manager and she asked for a 30 day notice with no issues. Received a call from very rude and condescending regional manager ********* ***** who informed me she wouldn’t transfer me due to a past due balance. She then went on to ask how I would pay my bills and not to rain on my parade. Even though previously in the conversation she was told that I was currently at work and couldn’t speak that long. I let her know that I was to meet with property manager the following day to update things and she stated she would be there to discuss a things. I informed her that balance has been paid due to assistance i received
  for being off of work due to high risk
  pregnancy and nursing school as well.
  I checked with current manager in
  which she stated that everything was
  up to date. I went the next day and she was there said absolutely nothing to me and let me meet with property manager and update all info. Just for 2 weeks later to deny me and say that she wants me to make 6 months of payments because I got assistance then she would transfer me if anything was available. No where in the lease does it say that has to happen. I feel as though because I got assistance now I’m denied a house when we went without a property manager for almost a year and this issue could have been handled sooner. After speaking with property managers I was told to contact corporate cause she could not deny me housing. I have emailed and called with no response. I currently live in an apartment with 3 kids and 2 bedrooms. At this point i feel as though I should file a grievance with Woda.

  

  Business Response

  Date: 03/20/2023

  The third party agency in question mistakenly sent this resident's payment to the wrong address, causing the resident's ledger to show a negative balance. According to our records, this has been resolved. There should be no other issues stopping this process from moving forward. 

  If this is not the case, we would ask the resident reach out to our customer service team at [email protected] so we can assist more directly. 

  Additionally, if they would provide [email protected] with details about who they contacted and when, we would like to ensure that our company communication policies were followed by all employees. 

  -Woda Cooper Companies Customer Service 

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Paigelynn Place in May of 2022. I have yet to have anyone come check my air ducts, and noticed a bad smell when turning the heat on. I finally took the vent off the wall and my air duct is caked with dust and dirt. I found old air fresheners that were placed inside the vent that seemed to be used to mask the smell. I do have photographs of the air duct after I opened it. The filter is so full of dust it’s falling out of place. My porch is also sinking in and I’ve called on multiple occasions and left my name and number for the front office and received no call back. I finally called the emergency maintenance line and got through to someone but still have yet to hear back about getting this issue resolved. I’m afraid to turn my heat on with the possibility of starting a fire since it has a slight burning smell when I turn the heat on.

  

  Business Response

  Date: 02/21/2023

  The maintenance professional was in the unit 02-13-2023 and changed the filter. He went back within a few days to clean the cold air return; this resident did not have time for him to clean it on 02-13-2023 because she had to go to work. Kerns Heating and Plumbing is scheduled to clean the air ducts this week and this resident has been informed of this.

  We are in the process of fixing this resident's porch. If this information doesn't address all of the issues listed, we welcome the resident to reach out to our corporate support team at [email protected]. 

  Customer Answer

  Date: 02/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in West Virginia Edwards Crossing Apartments I was told in 2017 that the mold underneath my sink would be fixed well it hasn’t been fixed it is now 2023 7 years later I’ve reminded my landlord every week she saying the same thing we will get to it never anything happens I find it a hazard to breath I’m honestly throughout years have been in hospital due to difficulty breathing nobody is doing anything after years of begging I’m willing to take to small claim court as if it were my company I am legally responsible for anything going on with my property just like I’m legally responsible for my rent and if I’m late by a week I’m receiving a eviction notice then why you think it is okay to practice neglect against my problem that is causing health problem not cool at all

  

  Business Response

  Date: 02/21/2023

  I'm sorry to hear that your experience at a WC property is below our expectations. We have confirmed that this leak has been fixed and further that a replacement cabinet is being picked up today for immediate install. Thank you for giving us the opportunity to solve your issues and for being a valued resident. Please don't hesitate to reach out to our corporate team at ****************** with further questions. 

  Customer Answer

  Date: 02/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the property in Keyser, WV. When I first signed the lease in November 2020, my husband never signed the lease. He was living in another state for work so the property manager at the time signed the lease for my husband and stated that he can sign when he officially moves in. I move in and shortly after, the property manager at the time is replaced. They went through several property managers of the course of time that I have resided at the property. My husband NEVER signed a lease. We move out June 2022. Property has normal wear and tear such as needing painting. Within the 30 days of us moving out, my husband has a collection placed on his credit report for $1,889. First of all, we was NEVER contacted, never sent a notice or received a phone call. We have tried to reach the property manager but there is a new one again and she was very unhelpful. My husband NEVER signed a lease and it was fraudulently signed by the property manager at the time so therefore nothing should have been placed on my husbands credit report. Getting someone on the phone is nearly impossible. If this is not resolved AND removed from the credit report, we will be seeking legal action.

  

  Business Response

  Date: 02/21/2023

  This matter involves some sensitive issues so to protect the privacy of this resident, we cannot go into details in a public forum. When this individual moved out, no forwarding information was provided. No member of our team "signed for her husband" and he was on the lease. This resident has threatened legal action so we cannot comment on this issue further. 

  Customer Answer

  Date: 02/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19337581
  
  
  
  I am rejecting this response because: after going over ALL of my documents, it is a proven fact that the signatures are NOT my husbands. I spoke with ********* a couple days ago and she is NOT willing to correct the wrongs. I am filing legal action against this company. 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its so unreal at this complex:
  
  Move in cockroaches then tub and water issues.
  Maintenance men were no where to be found yesterday was told that they were up top they had to get an apartment done.
  Was told by several tenants that they somehow delete the work orders that they send in so that way they can lie and say they never got a work order.When a tenant has to wait for several months then lied to about putting work order in.
  
  Never knew that there actually is a top part to the complex. I hope the person moving in there doesn’t have the same issues.
  They need to change their name to swamp:
  
  This is horrible.
  
  Contacting advice on the issue.

  

  Business Response

  Date: 01/20/2023

  We would love to assist this person in any way we can. However, the name doesn't match that of any of our residents and the address isn't coming up in our system. If the complainant could provide the name of the person on the lease and the property at which this issue is occurring we will investigate immediately.