Complaints

This profile includes complaints for Columbus Radiology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Columbus Radiology Corp.

  471 E Broad St Ste 1400 Columbus, OH 43215-3806

• 

  Columbus Radiology Corp.

  PO Box 7169 Columbus, OH 43205-0169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on their web site to make my final pay off payment of 25.12 to pay off 113.01. It would not let me make a payment. Had my wife call. She spoke to many representatives, with 30-45 min hold times in between calls because no one can help her. She has asked for managers multiple times and 2 reps hung up on her, and they put my wife on hold and never get back on the line. My wife is pleasant with them. They are pleasant back to her but cant help explain why the site wouldn't let me make a payment. (All the calls are on my wifes call log on her phone of dates and times)

  Finally on 6-8-23 a man took her payment over the phone of the $25.12 to payoff the 113.01 bill. He also charged $50.00 to start a new payment plan for a new hospital bill of 248.60. He said he would send both conformations in email. He did not. My bank statements shows he charged an extra $25.12 on June 8th. That payment is not accounted for, not subtracted off of the 248.60. What did they do with the $25.12. It was not applied to my bill.

  They show the wrong balance due on their site, My wife called about the wrong balance, numerous calls to them no one can help. They will not send any receipt to my address or email, some reps say they will but they don't, or they say that the other rep we spoke to did not add any notes in the computer, put my wife on hold again and get disconnected, or a few reps said they fixed it and they have not.

  Now on 7-12-23 I looked at the web site and there is nothing showing, all information gone. The 248.60 bill that I owe has disappeared, it no longer shows that total and the list of payments that should have been applied to that. So now there is no proof at all from them. I have my bank statement proof that a payment comes out, but nothing on their end.

  I believe fraud is happening. I want them to give me Proof that my 113.01 bill is paid in full with that payment of $25.12 on 6-9-23. Proof $248.60 minus ($50.00 on 6-9-23) minus ($25.12 on 6-9-23) minus ($66.20 on 7-11-23) my reminding balance is $107.28 thats with the extra payment they took out if they applied it. If they didn't, then the balance will show $132.40 then they need to explain where the 25.12 payment went.

  I have another payment plan set up with ***** for other medical bills, its on my ***** my chart. I have no problem at all.

  Please check for fraud.

  Thank you very much. If you need any more information please call *** *** ****, I also gave my wifes email since she handles a lot for me, You have my permission to speak with my wife about all this.

  Thank you very very much.

  Business Response

  Date: 07/18/2023

  The audit is in process and updates will be provided once completed.

  Customer Answer

  Date: 07/21/2023

  It is not a resolution. They maybe working on it, but it no resolution. 1)We need receipt the $113.01 bill is paid in full. 2) Why was $25.00 taken out of my account 2 times that day and if it was a mistake ok but tell us where the $25.00 went. The payment is listed on my bank statment, yet not on their web page that keeps track. 3) Need conformation of my new balance of $107.28 if they applied that missing 'unexplained where abouts' of the $25.00 payment makes my balance is $107.28. If they didn't apply the $25 to that 248.60 bill then where is the $25. We would like this information first. Then we want to pay the whole 107.28 balance off completely and be done with this.  Thank You

  
  
  
  Regards,
  
  
  
  ****** *** ***** ******

  Business Response

  Date: 08/07/2023

  An audit was completed and the patient was advised a new payment plan was needed for date of service 4/10/2023. Please call ###-###-#### so we can assist with any questions.

  Thank you. 

   

  Customer Answer

  Date: 08/08/2023

  *************

     You are lying Columbus Radiology.  How dare you. You didnt do an audit. If you did the audit you would see I was set up for the payment plan on June 8, 2023 fpr the 248.60 bill. You haven't reached out to me or my wife at all, except for on here with your response. Columbus Radiology check your recorded phone log. Listen to the conversation the man had with my wife, I was on 3 way with them both. Gave my credit card number to him over phone.  Paid the 25.12 to pay off the 113.01 balance. Then he said to start a new payment plan for 248.60, he needed a payment of 50 dollars to do that. He charged it over phone. I sent copies of my bank statements for proof! You have that extra 25.12 payment that was charged that day that is not accounted for.  Besides all that, what about the payoff receipt for the 113 bill that we never received and keep asking you for, I want to see the proof that bill is paid off.  You never even addressed it. This is ridiculous!  Columbus Radiology you are a fraudulent company!  You are doing this to a lot of people. 
  
  
  
  Regards,
  
  
  
  ****** *** ***** ******

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Columbus Radiology was paid in full in January 2023 from my insurer. They refuse to update my account although I called and emailed full paperwork of the claims and check number of payment. Further, they then turned my account over to collections with ************ in May 2023. The payment-in-full information was given to them verbally by phone to rep ****** on 1.30.23 and also sent via email the same day. It was emailed again on 2.24.23.

  Business Response

  Date: 06/27/2023

  The payment from the patient was posted to the account. 

  Thank you.

  Customer Answer

  Date: 06/28/2023

  There is:

  1) No notification from Columbus Radiology Corp that my account is now marked paid in full and is corrected to in good standing.  Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.

  2) No notification that Columbus Radiology Corp will correct my status with the collections company they turned me over to in error, ***** ******.  Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.

  3) No notification that Columbus Radiology Corp and ***** ****** will reverse this false and negative report on my credit report. Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.

  4) No acknowledgement by Columbus Radiology Corp that they need to revise their business practices, as this is clearly a very long-standing issue with them. Acknowledgement needs to be through this BBB complaint and also provided to their Board of Directors.

  
  
  
  Regards,
  
  
  
  **** ********

  Business Response

  Date: 07/05/2023

  Hi,
  
  The payment research was completed and the monies were located and posted to the account. The collection agency was notified and confirmed the account was closed and not reported.

  The agency will be sending out a letter confirming the account was closed.

  
  Thank you,
  Client Relations Partner

  Customer Answer

  Date: 07/06/2023

  1) Statement of zero balance due is still needed in writing to me, via mail, directly from Columbus Radiology Corp,

  and

  2) Forthcoming promised letter to me from collection agency Frost Arnett needs to specify that the account was created in error due to creditor Columbus Radiology Corp, AND account is now closed as no debt was ever outstanding, AND that the error by Columbus Radiology Corp did not and will not result in any report to any credit bureau.

  
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Columbus Radiology and set up a payment plan on 12/4/2022 to make 3 monthly payments of $92 , a total of $276, automatically using my Visa. The first payment was made the same day on 12/4/22. The second payment on 1/4/2023. Then I received an email on 1/17/23 that my bill was due again by 2/25/23 and to pay it using their new website. So I went there, it showed a remaining balance of $184, not recognizing my 1/4/22 payment yet. I paid the $184 on 1/18/23 and received an email confirmation with reference number **************** since it forced me to pay the entire balance in full although there was a payment pending. Now, they are saying I never paid the $184 and only gave me credit for the first 2 payments I made. They say I owe them $92, but they owe me $92. I submitted all email confirmations and bank transaction activity to them and they keep sending me invoices. I emailed to ***************************** and to ***********************************  I have attached documentation that was sent several times for review and they can never tell me why they won't credit my payment. I have called several times over the last few months. Please look into why they keep rejecting the payment they clearly received.

  Business Response

  Date: 05/02/2023

  Hi Mrs. *******, 

  The account has been escalated for payment research.

  Thank you.

  Customer Answer

  Date: 05/04/2023

  Columbus Radiology has been looking into this for over 3 months and keeps ignoring my documentation.  They just keep sending me bills after they say they have looked into my payment in which I have supplied all evidence multiple times.  Several times, after receiving verbal confirmation from staff that it was received, they said they didn't have it.  Another time they said they reviewed everything but the last payment I made.  I want a resolution where they finally find and accept my payment and issue the refund they owe me. 
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 05/08/2023

  The payment was located and posted to the account. The patient refund has been iniitated.

  Thank you.

  Business Response

  Date: 06/19/2023

  Escalation to the refund team in process and patient will be updated once review is completed.

  Thank you.

  Customer Answer

  Date: 06/21/2023

  I am not sure I will actually receive the refund I have been promised. I would like to keep the case open until completed. 

  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for my daughter's account ********** and paid the bill timely on 12/5/2022. The check was payable to Columbus Radiology at the address on their statement. The check cleared my bank on 12/13/2022 (check #********, ********** **** trace #*******). However, I have continued to receive monthly texts and bills about an outstanding balance. They don't have record of my payment supposedly. I've even gotten a threat of being sent to collections. I have called their billing phone number 5 times now. I have provided proof of my payment via email multiple times and over the phone on all 5 phone calls. I continue to be told the same that they will send it for review and to allow 30-45 days. I've even spoken to a manager who said the same. I just called again today and was told the same. I'm filing a complaint to hopefully get assistance in resolution of this bill for $36.22 that was in fact paid timely.

  Business Response

  Date: 04/18/2023

  The payment was located and posted the account. The balance for DOS 10/31/2022  is $0.00.

  Thank you 

  Customer Answer

  Date: 04/27/2023

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed*************

   

  
  

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to bill us for charges we are not responsible for. Our ins co sent them a letter stating we have zero responsibility based on the network payments and they were instructed to write off the contractual amount and send us an updated bill showing the ins paid in full. They continue to bombard us with emails for a payment we don't owe. This is blatant harassment.

  Business Response

  Date: 03/17/2023

  The EOB was sent for review and the appropiate adjustements will be completed.

   

  Thank you.

  Customer Answer

  Date: 03/19/2023

  Payment was made several months ago to Columbus Radiology to satisfy payment requirements in full and multiple EOBs were submitted. ******* *****lcontacted Columbus Radiology and instructed them to adhere to the network guidelines and Columbus Radiology ignored their request and continues to harass us for a payment we do not owe.

  
  
  
  Regards,
  
  
  
  ***** ********

  Customer Answer

  Date: 03/25/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19534404
  
  
  
  I am rejecting this response because: The business responded stating corrections will be made however they do not specifically list the corrections. The business needs to confirm that I zero responsibility for payment and their billing for $75 was done in error.
  
  
  
  Regards,
  
  
  
  ***** ********

  Business Response

  Date: 03/29/2023

  The corrections have been made and the balance for date of service 12/13/2022 is $0.00.

• Initial Complaint

  Date:02/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I got notified of a new collection account on my credit report. It was from Columbus Radiology for $140. I immediately disputed and the same day the collection was deleted from my report. Today, February 4, 2023, I received an email saying that I owe $212! I've never once used this company and I am being harassed by them! These people are scammers and need to be stopped!

  Business Response

  Date: 02/17/2023

  The statements were sent to the address we have on file and is for the professional portion. 

  
  Please give us a call at ###-###-#### so we can assist with any questions.

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in receipt of an invoice dated 1/13/2023 for $105.00 that is invoiced inappropriately to me.
  
  On 3/16/2022, I went to the hospital for an ankle injury. Radiology performed an x-ray.
  
  Per the invoice received from Columbus Radiology, they received a denial for coverage on NOVEMBER 16, 2022. I am not sure why it took them 8 months to attempt to file a claim against my medical insurance.
  
  On January 5, 2023, their statement shows that the time limit for filing had expired.
  
  At no time since the visit in March 2022 did Columbus Radiology attempt to contact me to help with any insurance claim or provide them with any documentation.
  
  It is not my fault that their billing team cannot properly file a medical insurance claim timely. I should not have to pay an invoice that was caused by the actions/inactions of Columbus Radiology. I had valid medical insurance at the time of the visit and I provided all my insurance information necessary to properly file a medical claim to insurance. This is purely a failure of Columbus Radiology.
  
  Their invoice has a mailing address of Columbus Radiology Corporation, ** *** ******* *********** ** ********** (the hospital visit was in Westerville at **** ****** ** *******). They give a phone number of ###-###-####.

  Business Response

  Date: 02/07/2023

  The adjustment was completed.

   

  Thank you.

  Customer Answer

  Date: 02/10/2023

  The business was not 100% clear with their reply.  If "adjustment" means they zeroed out the invoice, then this is an acceptable resolution to the complaint.

  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 02/17/2023

  An adjustment was completed and the balance is $0.00.

  Customer Answer

  Date: 02/21/2023

  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was rear-ended in a vehicle accident 7/2022 and was taken to a local hospital for treatment. Since she had blacked out after being hit, she received a CT scan of her head. This scan was read by someone at Columbus Radiology. Because the at-fault driver had insurance, the at-fault driver’s *********** ********* was to pay the medical bills. Apparently, *********** ********* made a deal with Columbus Radiology to pay a lower fee for the CT scan reading. I have a copy of the agreement made between *********** and Columbus Radiology. For the last 4 months, I have received a bill each month with Columbus Radiology wanting more money, even though they have on file the agreement signed by N Rizvi accepting the amount of the negotiated payment. I am absolutely disgusted by the actions of Columbus Radiology and by the loathsome foreign call center that they use. This call center has the ability to do nothing to rectify the situation. I am tired of being harassed both by mail and now by text messages.

  Business Response

  Date: 01/30/2023

  The adjustment has been completed. Apologies for the delay.

  Thank you. 

  Customer Answer

  Date: 02/01/2023

  I still have no concrete proof that this matter has actually been resolved. I need a manager and/or supervisor name and WORKING phone number so I have a way to contact someone when I am sent yet another bill that I do not owe. I have been lied to for the last five months by workers at the farce of a call center that Columbus Radiology uses. I have been told my bill will be sent to collections. I want someone at this facility to step up and take responsibility for the repeated harassment I have put up with. I want physical printed proof of a zero balance on my account, not some random comment that could have been sent by anyone at Columbus Radiology. I have zero trust in this business. 
  
  
  Regards,
  
  
  
  ******* ******

  Customer Answer

  Date: 02/23/2023

  I accept the business's response to resolve this complaint. Too bad no one at Columbus Radiology has the nerve to admit how poorly this business is run and the distress it causes people. Someone needs to investigate this farce of a business.
  
  
  ******* ****** 

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year someone used my name and received health services in Ohio. I have been trying to clear this out and no one at his place seems to be able to help. They are billing me close to $8,000 for services I never received. I need you to stop billing me and clear this matter. I already filed a police report for Identity Theft and filed a fraud report. I already sent all this information to you by email and will be mailing this information as well. Please investigate because you have the wrong person. You have the wrong name, wrong DOB wrong address. I never been in Ohio. I been in California all my life. Also, dont tell me to call you because it is very hard to speak with someone. They always hang up on me and I prefer email or mail communication as calls are all worthless. I been trying you to clear this collection since 8/1/2022 and no response. Seems no one is taking this serious. This is causing me stress and is been very overwhelming. Please resolve this issue.

  Business Response

  Date: 01/06/2023

  The account charges will be audited for next steps.

  Customer Answer

  Date: 01/11/2023

  I still have no response from the business. No proof of documents have been providing to me showing I sign for this services. Business is ignoring my letters and emails.
  
  
  
  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 03/02/2023

  The collection agency will be sending out a letter to the patient and the address on file.

  Customer Answer

  Date: 03/08/2023

  I am rejecting this response because: I have not received this letter.  For over a month you keep saying that but I have not received anything. How much more time do  you need for a simple letter? 
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an e-mail from an unknown health provider. I called the number on the e-mail below:
  
  Information regarding your bill from Columbus Radiology
  Bill ID: 2441 - 3514 - 6288
  Account Number: XXXXXXXX_CRC
  Next Bill Due: Oct 15, 2022
  Hi ******,
  We are launching a new billing process that allows you to view and pay your bill online. In addition, we have a new and improved look for paper statements which may arrive in the mail as well.
  Columbus Radiology recently provided care to you or your loved ones. The bill for our services is now ready to be paid.
  With our billing platform, you can complete Columbus Radiology bill payments in a secure and convenient online environment and also review any remaining balances on your account.
  Need help understanding your bill or making a payment? Our goal is to make this experience as simple as possible. Please do not hesitate to reach out with questions. We're always here to help.
  View bill
  
  We're here to help you
  We're available to answer any questions you have about your account.
  Call us Monday to Friday from 9AM to 6PM EDT
  (380) 235-6195
  
  The representative insisted that I verify by giving her my social security number. I do not give that to strangers in order to avoid a scam. The representative would not give me any info about what the bill was for even after providing the above billing ID number. I asked to speak to a supervisor. She refused to transfer me until I verified my SS#. I informed her that I received no billing statement and would not be paying without a statement or more information. NO business should request a FULL ss# from every caller. Nor should they refuse to transfer a call to a supervisor when requested.
  I found out later that this is a third party that read the x-rays taken at ********* ******* ******** in ****** ***** The hospital employee said that they had received MULTIPLE complaints about this. I never authorized any billing by e-mail only. Please let me know how to proceed.

  Business Response

  Date: 10/18/2022

  The option to receive text, paper, and/or email statements
  are provided. A call was received and the teammate updated the preference to
  only send paper bill copies.
  
  We apologize for any confusion or frustration. Please give
  us a call at ###-###-#### if you have any additional questions.
  
  
  

  Customer Answer

  Date: 10/19/2022

  They  have not addressed the bad service. No stranger should EVER request for a FULL ss# from me over the phone.  Nor have the addressed the fact I was denied being transferred to a supervisor when requested.
  
  
  
  Regards,
  
  
  
  ****** *******