Complaints

This profile includes complaints for Columbus Radiology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Columbus Radiology Corp.

  471 E Broad St Ste 1400 Columbus, OH 43215-3806

• 

  Columbus Radiology Corp.

  PO Box 7169 Columbus, OH 43205-0169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has arisen from a date of service 1-26-2022. I paid the provider listed in the complaint the amount which was billed to me after the claim had been submitted to Medicare [$50.34].

  The provider sent me a second bill for the identical service and date of service. I inadvertently sent the provider a second payment of $50.34, and called them the same date that I discovered my error which was on 3-21-2022. I have called the provider repeatedly since the initial call to them in March 2022. Specifically I contacted them 5-6-2022, 6-6-2022, and then for the fourth time on July 21, 2022 at which time I was finally connected with a Supervisor {"*****"]. He emailed me on the same day. He stated that the account was "under review" and that I would be sent a refund. The supervisor alleged that monies were applied to outstanding "other charges" on my account which he also acknowledges in print that I was never billed for at the time they were incurred approximately a year ago. He claimed that I owed balances of $3.00 from a date of service 11-5-2021 and additional balances of $8.14 and $15.86 for date of service 9-12-21. The latter two charges were associated with a Head CT for which I was billed at the time and paid in full. He acknowledged the fact that the provider had never billed me for these charges.

  It has been over 2 months since my contact with the provider. I am uploading a detailed synopsis of my contacts with them and also the Supervisor's E-Mail. I am a Medicare recipient and will also be reporting their unfair failure to refund an Overpayment, and to use subterfuge to confuse the matter when I was connected with an alleged supervisor. Please contact me if there are any remaining questions.

  Business Response

  Date: 11/17/2022

  The review was completed and the payment was posted to several open balances ranging from 7/7/2020, 9/13/2020, 9/12/2021, 11/5/2021. 

  Please call ###-###-#### for any additional questions.

  Thank you

  Customer Answer

  Date: 11/18/2022

  There was a zero balance at the time of billing on Feb. 27, 2022. I paid the amount due which was $50.34 for services [DOS] 1-26-2022. I was subsequently billed a second time (after the date my check for payment had already cleared at the bank). I paid a SECOND time SAME AMOUNT, SAME DOS on 3-27-22. I realized my mistake after the mail had already picked up my redundant payment to Columbus Radiology. I called them on the same date that I made the duplicate payment. A chronological summary has already been uploaded.

  Subsequent to filing my complaint with BBB there was NO RESPONSE from the offending company. I was informed by BBB that since Columbus Radiology was not a member that they (BBB) had no choice but to "close" the complaint. On that date I called Columbus Radiology and informed them that I was calling Medicare to report fraudulent billing. It was on the same date then that Columbus Radiology contacted BBB and reported they needed "more time" to investigate.

  I had waited 2 months to file a complaint with BBB after a Supervisor (*****) [his email to me has already been uploaded] stated he would have this situated expedited and reviewed. So they needed more time. Right. This isn't rocket science. I paid them TWICE for the same bill, and I want a refund. 

  I have already reported that "*****" alleged that there was an outstanding amount of $3.00 due from a DOS 11-5-2021. This amount that could have been billed for that date of service WAS NEVER BILLED. Similarly he alleged that charges were due on a DOS going all the way back to 9-12-2021 for a total of $27.00. The service was reading a CT Scan and I was billed for that DOS 9-12-2021 and paid the bill in full. My Bill from Columbus Radiology dated 10-8-2021 billed me for the DOS 9-12-2021. The amount owed was $17.53 and I paid it in full. This is all addressed in my chronology of this complaint already uploaded.

  I talked to Medicare on 10-27-2022 after I had talked to BBB and had been informed there had been no response from Columbus Radiology. I did call them on the same date to let them know I was calling Medicare because BBB was unable to implement any punitive action. I was told by Medicare to call another department that addressed quality of care and services rendered to Medicare recipients. I have the number but haven't called yet.

  I am absolutely APALLED that the "company" (and I use the term loosely) has the audacity to NOW allege, frankly lie, that there are unpaid balances to them going back to 2020!!!!!!!!  They are now claiming that there were charges on 7-2-2020 and 9-13-2020 that were not satisfied. OF COURSE I do not accept their response. It is patently absurd, and furthermore I am fairly sure that a medical provider who is contracted with Medicare only has a year to file a claim. That said I will pull the Benefit Summaries and the bills for those two dates of service. I will close this answer here and upload info on the allegations about 2020 under separate cover. 

  I will also be calling Medicare again today, this time to talk with someone who oversees the quality of the services the provider delivers to Medicare recipients. Surely that would include theft, namely keeping overpayments.

  
  Regards
  
  ****** ******

  Business Response

  Date: 12/09/2022

  Hi Mrs. ******, 

   The review has been completed and the findings are below.

  The check#**** for $50.34 was received and posted to date of service 3/20/2022. There was a balance that was moved to open patient responsibility charges for dates of services 9/12/2021, 9/21/2022, and 11/5/2021. The statements were sent to the address wed have on file. 

   I could not locate the statement being sent for dates of services 7/7/2020 and 9/13/2020 which had a patient responsibility balance of a total of $3.68. I will request a refund check for that amount.

   

  Customer Answer

  Date: 12/10/2022

  There were NO outstanding obligations to the company at the time of the overpayment. Please see an account summary which "breaks down" the dates of service there were actually BILLED to the patient. It clearly shows the service on 9-12-2021 as having been satisfied with 0 Balance from the patient.

  The service dates on 7-7-2020, 9-13-2020 (and also 11-5-2021) he or she cannot locate statements for because they do not exist. The dates the company "wrote off" amounts of $1.84, $1.84, and $3.00. As for the date of 9-21-2022 there NO SERVICE PROVIDED. What are they referring to??? As for the DOS 9-12-2021 it was PAID and their own accounting summary shows no remaining patient liability.

  What they don't simply reimburse the overpayment amount that would be obvious to a trained monkey I don't know. It seems like it would be costing staff time to make up insane excuses not to do the right thing.
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:09/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service- February 16 2021
  
  This company sent me a bill a year after service which is already frustrating but to dealing with them has been far worse. I’ve called twice once in July 2022and once in August 2022 to ask them to submit a modifier of professional component to my insurance which was needed so my insurance would cover the procedure. They tried to bill twice for the same thing so my insurance needed more information. My insurance called once as well to request the document. They said they would send it and even told me they were sending this to someone to view so it will be taken care of. I have now got another bill from them after they told me the account was marked and on hold until the matter was resolved. I plan to call again tomorrow but was hoping for some with this matter. Thank you!

  Business Response

  Date: 04/27/2023

  An account with the name or address for the specific date of service could not be located.

  Can you please provide the account number and date of birth?

  Customer Answer

  Date: 05/02/2023

  
  
  
  Hello,
  
  I did not receive any notification about this message. If I try to log in it still won’t let me and it did prior to it closing. I hope this can be fixed. 
  
  Account number is **********
  Birth date ******* 
  
  Thanks, 
  ****** *** gundy 
  Sent from my iPhone

  Business Response

  Date: 05/02/2023

  The account has been reviewed and the charge for date of service 2/16/2021 was adjusted. 

   Thank you. 

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from ********* ******** for $319.05 for date of service January, 2021. As such, on April 5, 2021, a $319.05 payment was sent via ******** Bill Pay (check #*********). This was sent to "Columbus Radiology" to credit account #********. Address: ** *** ******* *********** ** *****. This check was cashed on April 9, 2021. I have a copy of the cashed check.
  
  On June 21, 2021, a second payment of $319.05 was mistakenly sent to Columbus Radiology from their website: *******************************. This was my fault.
  
  In August 2021, I noticed the extra payment was sent in error and have been calling Columbus Radiology (phone number ###-###-####) every month for a year. Each time I call, the response is "You'll receive your refund in 2-3 weeks." It never happens. Even my insurance company called them and was told the same thing.
  
  I also emailed "******************************** and ""***************************** on February 5, 2022 with detailed information, including the cashed check information and proof of payments. On May 4, 2022 *** ******** finally responded asking for the information that I had already provided! On June 1, 2022, I sent it again. As a result, I received an email indicating a ticket was created to track this (ticket ******). On June 9, 2022, I received an email stating it was in review. On July 6 I received the following vague response in email:
  "Resolution: ASSIGNED TO REFUND REQ// THE DOC WAS LOADED ON ASSOC DOCS// TICKET CLOSED"
  
  I called again today (8/26/22). ******, supervisor, informed me he would expedite this to the "escalation" team.
  
  Putting aside the fact it hasn't been escalated or expedited yet is quite offensive, I have no confidence that any such resolution will occur from an escalation team - assuming one even exists.
  
  I am finally submitting a long overdue complaint! Communication has been atrocious and I question their honesty. I would like my $319.05 back

  Business Response

  Date: 10/18/2022

  The payment was located and posted. The account balance is $0.00

   

  Thank you.

  Customer Answer

  Date: 10/21/2022

   I expect a refund from the business due to overpayment as indicated . I have not received my money back and the business response does not confirm the refund has been issued.

  Regards,

  
  
  
  **** ******

  Business Response

  Date: 11/03/2022

  There was a patient refund with check#***** for $319.05 that was sent to the home address we had on file.

   

  Thank you. 

  Customer Answer

  Date: 11/11/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ******