Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a one year term with the salesperson at Seamless AI, however the fine print of the contract he sent said auto renewal with 60 day notice. They then hid their renewal notice in a marketing email that I did not see. I have spent months trying to get someone on the phone to discuss my cancellation but they just pass you around via email and threaten you with collections if you disconnect your credit card. The customer service for this customer is appalling and deceptive billing practices should be looked into, especially given how expensive this service is.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We subscribed to Seamless.ai for a one-year term. Before the renewal date, we notified Seamless.ai that we did not wish to renew our subscription. Despite this clear communication, our credit card was charged for another full year of service.We were told that cancellation must occur at least 60 days before the renewal date, a policy that was not made clear when we signed up. Like many users, we assumed we had until the actual renewal date to make that decision.This 60-day cutoff seems designed to reduce flexibility for customers and trap them into another billing cycle, even when a clear intent to cancel has been communicated. We believe this is a deceptive and unfair billing practice.We formally requested a refund, but our request was ignored. To date, we have not received any resolution, acknowledgment, or refund.

  Customer Answer

  Date: 07/01/2025

  Hello,

  Upon further review, we discovered that others have also had negative experiences with this company - *************************************************************************************************************************************

  *******************************************************

  Thanks,

  **** *******

   

   

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $2,200 without receiving any prior notice or consent for renewal. I attempted to cancel the service but was unable to reach customer support by phone. After receiving no help, I disputed the charge with my bank. I am requesting a full refund and immediate cancellation of my account.

  Business Response

  Date: 06/09/2025

  Good afternoon - 
  
  This customer signed a contract agreeing to terms, along with auto-renewal (initialed and signature) which is attached. Also attached are the renewal email notices that were sent prior to the renewal period going into place. 

  Customer Answer

  Date: 06/09/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23443022
  
  REJECTION OF BUSINESS RESPONSE BBB Complaint ID ********
  I am rejecting Seamless.AIs response and do not consider the matter resolved for the following reasons:
  No *****************************************start="368" data-end="371"> While Seamless.AI claims to have sent renewal notices in March and April 2025, I have never received any such emails. I conducted a full audit of my Office 365 email account, including:
  Message trace for **** ****** email address
  A complete search of all folders (inbox, spam, junk, archive, deleted)
  Email header trace logs
  There is no record of any communication from Seamless.AI or **** ***** prior to the renewal charge. Their screenshots only show messages marked as sent, not delivered or opened.
  Violation of Florida Law ( *******)
  My business is registered in *******, and this subscription was entered into through a Florida-based agreement. Under Florida Statute *******, Seamless.AI was required to provide:
  Written or electronic notice
  Delivered 3060 days before renewal
  Clearly disclosing the renewal and how to cancel
  Because I did not receive this required notice, the automatic renewal is unenforceable under Florida law. I am therefore entitled to a full refund of the $2,200 charge.
  Deceptive ***************************start="1505" data-end="1508"> Seamless.AIs reliance on an auto-renewal clause in a contract does not override state law protections. Their failure to ensure delivery of proper notice, combined with their refusal to refund, constitutes a deceptive and unfair business practice under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA).
  Ongoing ***************start="1853" data-end="1856"> I have:
  Filed a formal dispute with my credit card issuer (Chase)
  Submitted complaints with the ************************
  Retained all communications, contract documentation, and screenshots for legal purposes
  Begun preparing a case for Florida small claims court
  Resolution *******************start="2176" data-end="2179"> A full refund of the unauthorized $2,200 renewal charge and confirmation of cancellation of my Seamless.AI account.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25, 2025, I attempted to cancel my subscription with Seamless.AI by sending an email to their listed contact address: ***************************** Despite this effort, I never received a response or acknowledgment of my cancellation request. I followed all proper steps to communicate my intent to cancel before any renewal date, yet the company has failed to address or honor my request.Since then, I have found that Seamless.AI appears to make it extremely difficult, if not impossible, to cancel services. There is no clear or functional cancellation process provided through their website or platform, and they continue to charge my account against my wishes.This lack of transparency and failure to respond to customer communication is unacceptable. I am requesting the BBBs assistance in having this account formally canceled and any charges beyond my initial cancellation request date refunded.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account December 2024, immediately they started charging me for 2 accounts. I have called and tried to correct this issue and they refuse, they say they will fix it and dont. They keep over charging me 197 dollars every month for 6 months now thats 1200 dollars they owe me. They will not answer a phone call nor return my calls nor answer me emails

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Seamless.ai under the impression that it would help my business grow. However, after several months of use, it became clear that the platform did not deliver the value promised—certainly not enough to justify the high cost. As a small business owner who is barely breaking even, I made the difficult but necessary decision to cut all non-essential expenses.
  
  I reached out to Seamless.ai to cancel my subscription, explaining that I could no longer afford the service. Despite this, they have refused to let me out of the contract, continuing to bill me for a tool that is no longer useful or sustainable for my current situation.
  
  Their approach to customer service is inflexible and insensitive to financial realities. There is no room for hardship considerations, no path for cancellation outside of fulfilling the entire contract term—even when the service is not delivering ROI and the customer is under financial distress. 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the software for a one-year term with such high hopes based on the sales process. However, it's not very intuitive to use, and I've reached out to several people throughout the course of time, and nobody is getting back to me. There's definitely no service after the sale, and I've tried to cancel twice now. I jumped on a call with somebody who promised things would be better, but she also continues to ignore me. At this point, I just want a refund and I want to wash my hands clean of them.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seamless.AI is attempting to enforce a 12-month contract signed in 2022 as a multi-year agreement extending into 2025 without any valid renewal, updated agreement, or proper noticecontrary to the terms outlined in the original contract. Despite repeated requests, they have failed to provide legally required documentation, including proof of debt, a valid renewal agreement, or records of rate increase notifications. Additionally, invoices were not sent in advance, preventing dispute or timely resolution. Seamless.AI's continued collection attempts without substantiation constitute deceptive and unlawful billing practices, as widely reported by other users across multiple platforms.

  Customer Answer

  Date: 05/01/2025

  Additional supporting documents for complaint # ********. For Eastern Shipping Worldwide against Seamless.AI
  
  Thanks

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with SeamLess AI for the 'trial period' on 4/8/2024 and decided the system was not going to work for me within the first 2 days, 4/10/2024. I have attached proof of me telling them I wanted to cancel. They have kept charging me each month even though I had requested cancellation within 3 days of signing up. They keep telling me I did not request cancellation, but as you can see from my attachments, I did. I have continued to be charged. I want a refund from the beginning, because as you can see, there software does not and never did work for me.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we signed up with Seamless AI to see if it was a good fit for us. We paid for a whole year up front and I told ***** ****** on the phone I only wanted it for a year. With that understanding he then had us sign a contract saying cancellation had to be provided in writing AND it was an auto renewing plan.

  Fast forward to March 2025 and we get charged again. We had no plans on continuing to use this software as it didn't give us a single lead nor did we know it would auto renew. I was upfront with my intentions that I only wanted a year yet they set us up on an auto renewal and since cancellation had to be in writing the verbal conversation I had with ***** meant nothing apparently.

  I talked with ****** ***** to discuss a refund and cancellation. When we got on the phone she talked over me then hung up on me reciting the provision you need to submit a cancellation in writing in order for it to be taken. She agreed with me that we had been misled (see emails attached) yet won't give us a refund.

  After seeing other BBB complaints on here from other companies it is clear this is a common practice for Seamless AI to engage in. I have asked numerous times to talk with a supervisor and still to this day I haven't talk with a single supervisor. Upon further review of BBB complaints other companies were offered early termination offers (see the attached) yet when I brought this up to Autumn and ***** they completely ignored it. As of now we are being forced to pay $1,940.00 for another year of this software that doesn't help us and that I specifically told ***** we didn't want past the first year. Seamless AI won't offer us a refund nor a partial refund.