Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IVIM HEALTH - Ordered Lipotrophic 3 month supply last year for $149. and received one 30 ** **** (equates to 10 ml PER MONTH).Ordered a 2 month supply recently and paid $150 and received only ONE 10 ** ****.Both orders had the same dosage and concentrations.Have invoices and pictures of vials.Tried customer service - *********** writing to ********************** and Ohio Attorney General to complain.Unscrupulous business. RUN AWAY!

  Business Response

  Date: 07/14/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced. Upon reviewing the details of the complaint, it has been noted that the pricing for **** has changed over time, and the appropriate medication corresponding to the amount paid was delivered. Our ***************************** has made every effort to communicate this information, providing education on the dosing, administration, and medication plan that was selected. We sincerely apologize if the patient is dissatisfied with this communication. A month of free membership was offered as a resolution to this dissatisfaction.

  Customer Answer

  Date: 07/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23593166
  
  I am rejecting this response because: the math still does not add up correctly and I am still  missing one 10ml vial of Lipotrophic.

  The price changed from $50 per 10 ** **** (2024 - received THREE 10 ml vials for cost of $150) - to $75 per 10 ** **** in 2025.  I paid $150 for TWO 10 ml vials in June 2025, and should have been dispensed TWO 10 ML Vials.

  Attached is a picture of the ONE vial received, which CLEARLY states that it is a 10 ** ****.

  The dosages and concentrations were exactly the same both years.

  
  Regards,
  
  ***** Sue ************

  Business Response

  Date: 07/14/2025

  Thank you for bringing this situation to our attention. We apologize for any confusion, however we can confirm that the appropriate medication and vial number corresponding to the amount paid was delivered and is accurate. A month of free membership was offered as a resolution to this dissatisfaction.

  Customer Answer

  Date: 07/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23593166
  
  I am rejecting this response because: Ivim just keeps repeated that I got my full order; I clearly did NOT.

  Attached are more pictures to prove the following:

  2024 order for 3 months of Lipotropic was delivered as ONE 30 ** ****; which equates to 10 ml per month. Picture 1 is RX box and picture 2 is invoice.  All good at 10 ml per month ordered and received.

  Recent 2025 order for 2 months of same RX: Picture 3 shows RX box clearly showing that ONE 10 ** **** was shipped (which is a ONE month supply). Picture 4 shows the invoice order for TWO months that I paid for.  

  I am missing one vial of 10 ml *********************************************************

  Business Response

  Date: 07/15/2025

  The customer received the medication that the customer ordered. Our repeated attempts to resolve this matter with the customer appear to be unsatisfactory to the customer. As a one-time exception, a refund has been issued as a resolution. We wish this patient well on their health journey.

  Customer Answer

  Date: 07/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** Sue ********

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company states they mailed the medication and pckve didn’t include medication. Have asked for my refund by texts and phone with customer service. as well as through telehealth. Dr. ****** spoke to me about this issue. Once i asked for a refund hey eased conversation with me. They have my money and I do not have my medication.
  
  
  I want a full refund because they haven’t sent me my medication since my appointment on May 27th.

  Business Response

  Date: 06/26/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have corresponded directly via their email of record with Ivim. A full refund was provided as a resolution, we look forward to communicating with this patient to help with any further assistance. 

  Customer Answer

  Date: 06/26/2025

  They have been running me around with false statements. They tell the BBB they “issued” a refund of which they HAVE NOT. 
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 06/27/2025

  Patient has been issued a check in the amount os $1268.99 and has acknowledged understanding of this resolution as her account couldn't be refunded due to apparent closure. The path to resolution has been fully completed as there is no additional action we can take at this time. We look forward to communicating with this patient to help with any further assistance. 

  Customer Answer

  Date: 07/07/2025

  I finally received my money back after a month of them keeping it. 

  Thank you BBB for resolving this for me with this company.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a three-month introductory plan in March, which should have ended in June, with my final payment occurring in May (charged once in March, once in April, once in May- THREE MONTHS).

  However, I was just charged $74.99 for a "membership fee," despite having no intention to continue the service beyond the initial term. Not to mention the membership feature is absolute garbage.I attempted to cancel my account, but was met with a message stating I cannot do so because Im subscribed through September. At no point did I authorize or agree to extend my subscription beyond the original three months, nor did I sign any contract binding me to additional payments.This is completely unacceptable and feels like a deceptive billing practice. Its especially concerning given the recent end in compounded *********** production it appears the company is now turning to unethical tactics to recoup revenue, at the expense of its customers.If this is not resolved immediately, I will be forced to cancel my credit card to prevent any further unauthorized charges. I also intend to report this behavior to the appropriate consumer protection agencies.

  Business Response

  Date: 06/25/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. To clarify, patient has been in direct communication with the Ivim team, thorough answers have been provided and we will continue to communicate with the patient accordingly. Two paths to resolution have been provided during these communications and the patient is deciding on the desired outcome. We look forward to communicating with this patient to help with any further assistance. 

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a prepaid 12 month subscription for compounded semiglutide. Company started having issues with supply and is not sending product I already paid for

  Business Response

  Date: 06/24/2025

  Thank you for bringing this situation to our attention. We apologize for the timeline issues the patient has experienced and have reached out directly via their email and phone number of record with Ivim. Her medication order is set to deliver today and we have provided a free month of membership as a resolution, we look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously signed up for **** for access to GLP1 medications. I have since tried to cancel my subscription and cant get anyone to contact me back after over a week.

  Business Response

  Date: 06/23/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A cancellation has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance. 

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 5/30/25 and credit card charged on the same date. Have previously ordered in the past and received in 2-3 days it has now been 3 weeks. No resolution via chat and I have been on hold over an hour today 6/20 waiting for an agent to pick up the phone. I need a refund or my product. They also continue to charge a $75 monthly fee with this horrific service! I need resolution.

  Business Response

  Date: 06/23/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A refund has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against IVIM Health due to non-fulfillment of services despite full payment and repeated follow-up.

  On May 30, 2025, I paid $199.00 to IVIM Health, followed by monthly membership fees of $75, which were charged on the 25th of each monthincluding May and June. To date, I have had two video consultations with IVIM Health representatives but have not received the product I paid for.

  On June 7, 2025, I received the following message: "Your order is currently processing at **************. After an invoice is paid, it typically takes ***** days for the pharmacy to process, fill, and ship your order, although this timeframe can sometimes be shorter. You will receive shipment notifications promptly once your order is shipped from the pharmacy. These notifications will be sent via email, text, and push notifications through the Ivm Health App."

  Despite that message, I have not received a shipment notification or any update confirming shipment as of June 20, 2025well beyond the standard processing timeframe.

  I also received this additional message from IVIM Health:"Hi ****** Thank you for reaching out to Ivim Health. I'm happy to help! I am so sorry for the delay in your order. Processing and shipping timeframes have been longer for the past month or so due to nationwide medication shortages as a result of the overwhelming popularity of GLP-1 medications as well as the recent *** ruling on the ability to prescribe compounded medications. So you may experience a longer processing time with this refill than you are previously accustomed to, as the pharmacies are working their way through a backlog of orders. Rest assured that they are working diligently to get these orders filled and shipped as quickly as possible. That being said, I am passing your request onto our pharmacy team. They'll assist you from here and reach out to you directly. Please reach out in the meantime if you have any other questions or need further assistance."

  Business Response

  Date: 06/20/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A full refund was provided as a resolution, we look forward to communicating with this patient to help with any further assistance. 

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refill for a 6-month compound *********** with Ivim Health on 6/11/2025. I have not received shipping details for this order. Also, I am enrolled in a 6-month subscription for a membership fee with this company, but I have been unable to get in contact with Support Staff via the phone nor a response via email that provides details about my order. ****'s mobile application has been down for two weeks, and I am unable to access any of the membership benefits. I am unable to cancel the subscription until January 9, 2026. If I am unable to to access membership benefits via the mobile application, and I have not been able to contact Support Staff via phone nor have received a response via email, I should be entitled to a refund for failure to provide service. I'm also requesting cancellation of membership.

  Business Response

  Date: 06/20/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A resolution to their request has been initiated, we look forward to communicating with this patient to help with any further assistance. 

  Customer Answer

  Date: 06/20/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23495840
  
  I am rejecting this response because: I have not received email correspondence from the company regarding the resolution as of 6/20/2025. It is not an accurate statement from the company saying they contacted me via email.
  
  Regards,
  
  ******** ******

  Business Response

  Date: 06/20/2025

  We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A full refund has been offered as a resolution.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *********** injections and the first order was correct. The second order they put B12 in my injection without my consent or informing me & took the same amount of money & also lied to me and said it was now required for all pharmacies to do this which is an absolute lie and actually considered illegal without specific patient requirements from the practical or doctor! They refused to correct this after I had a bad skin reaction to the B12 at the injection site!!

  Business Response

  Date: 06/20/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A full refund has been offered as a resolution.

  Customer Answer

  Date: 06/30/2025

  From: **** Badass <*********************************>
  Date: ***, *** 29, 2025 at 10:20 PM
  Subject: 23490741
  To: <**********************************************************************************************>
  
  
  
  
  Yes they have sent refund and canceled the membership & I accept. Thank you for all your help. 
  
  
  
  
  --
  ********* **********
  Senior Dispute Resolution Consultant 
  Better Business Bureau Serving ************
  **************************
  

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially joined IVIM Healths program about a year and a half ago. At the time, I was very satisfied the pharmacy they used provided high-quality medication, and I saw great results.

  However, the price later increased, and **** switched pharmacies. The new pharmacys product was different in both dosing and quality, and I experienced negative effects as a result.I contacted IVIM Health to express my concerns. I was told that refunds were not possible, but that for future prescriptions, I could specifically request my original pharmacy and they would ensure my medication would be filled there.

  I followed their instructions, but again my prescription was sent to the wrong pharmacy. I asked for a refund again, I was denied so I canceled my subscription.

  Several months later, I decided to give the program another try. I spoke directly with a provider, explained the prior issues, and was told I could absolutely use my original pharmacy going forward. Despite this assurance, my new prescription was still routed to the wrong pharmacy. The product I received is once again low quality and ineffective.

  I have repeatedly tried to work with IVIM Health in good faith, but they have failed to deliver what was promised, all while charging more for reduced service and product quality. I believe this is deceptive and unacceptable. I am requesting a full refund for the most recent prescription and that IVIM Health be held accountable for misleading business practices.

  Business Response

  Date: 06/18/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim to provide this patient with any further assistance. 

  Customer Answer

  Date: 06/18/2025

  I dont want this company communicating with me directly as the generic support person provided me with a nonsensical, copy paste response that was full of lies. Please see my direct response to this: 

   

  Thats not true! I was told numerous times through your patient support that I could request Hallandale pharmacy. To say that there has been no communication about this issue is a lie. I wouldnt have even remembered the name of the original pharmacy had your team not communicated it to me several times during the complaints I made. And I was told that there would be no issue making sure that ********** was the provider. That should not have been guaranteed if that was not the case. And yes Ive seen the generic pop up everytime Ive ordered. Maybe your team shouldnt be telling customers to request certain pharmacies and make statements suggesting that their pharmacy preference would be the provider if requested. 
  
  
  But to say that I havent talked to support is a lie!!! You can see my request in the order and when I spoke with the most recent provider for a consultation she assured me that all I had to do was leave the name of the pharmacy in my order. Like I did. And your response just further proves my point that youre an untrustworthy company that makes false claims.  
  
  Complaint: 23484090
  
  I am rejecting this response because: 
  
  Regards,
  
  ******** Betyak

  Business Response

  Date: 06/18/2025

  We apologize about the situation, a full refund has been given as a solution, and this matter is now considered resolved.

  Customer Answer

  Date: 06/18/2025

  I would also like a refund for the $75 I had to pay for the subscription associated with this. Which I immediately cancelled when I realized my pharmacy request was not going to be honored. 
  
  Complaint: 23484090
  
  I am rejecting this response because: 
  
  Regards,
  
  ******** Betyak

  Business Response

  Date: 06/18/2025

  During the period in which this order was placed, **** was promoting a free month of membership. Therefore, there was no charge at that time and no refund can be granted.

  Customer Answer

  Date: 06/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** Betyak