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Business Profile

Weight Loss

IVIM Services LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accept the business's response to resolve this complaint.



    Regards,



    ****** ********

    Business Response

    Date: 09/25/2024

    Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via the email of record with Ivim. A refund has been provided as a resolution for this matter. Please let us know if we can help any further in resolving this situation.

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accept the business's response to resolve this complaint.



    Regards,



    ******** ******** for the undelivered package.
    Given these circumstances, I am requesting a full refund of $473.99 for the non-delivery of my order. I believe this resolution is fair given that I did not receive the product I paid for.
    I appreciate your assistance in resolving this matter promptly.
    Thank you for your attention to this issue.

    Business Response

    Date: 08/26/2024

    As of August 26, 2024, Ivim has been in further communication with the patient and has agreed to send a one-time exception no cost replacement requiring signature upon delivery due to the previous UPS delivery issue. The patient is in agreement with the resolution. 

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accept the business's response to resolve this complaint.



    Regards,



    ******* ********

    Business Response

    Date: 08/20/2024

    Thank you for bringing this situation to our attention. We sincerely apologize for the issue the patient has experienced and have reached out directly via their email of record with Ivim. A full refund has been provided as a solution to this matter. Please let us know if there is anything further we can assist with.

  • Initial Complaint

    Date:06/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NEVER was asked to sign a HIPPA form and don't even know what one looks like. PLEASE send me that form so I can sign it and continue with the investigation.

    Customer Answer

    Date: 06/28/2024

    ***************************** <************************>
    Attachments
    12:57 AM (8 hours ago)
    to Better

    Kindly find attached the signed  document as required.

     One attachment
        Scanned by Gmail

    Business Response

    Date: 08/21/2024

    Thank you for bringing this situation to our attention. We apologize for the issue the patient has experienced and have reached out directly via their email of record with ****. A full refund was provided as a resolution to this matter. Please let us know if we can further assist this patient, or if there are any other resolutions needed in this matter.

    Customer Answer

    Date: 08/27/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 21815971

    I am rejecting this response because: once again FRAUDSTERS have REFUSED to 1) Give me INTEREST on the $$$ they ILLEGALLY kept for almost 1 month. 2) LIED to me repeatedly and caused me hours of time contacting **** re PROMISED delivery, cancellation of my work resulting in LOST WAGES to receive PROMISED meds on scheduled date, 3) Time in sending numerous emails & making constant UNANSWERED & IGNORED phone calls re the supposedly delayed delivery of my meds.

    Furthermore if this business is not a 100% SCAM and I have warned hundreds of other Reddit & online users to blackball this company for their FRAUD/DECEIT, they would have NEVER accepted my $$$, or returned it the very day they received it so that I could then contact another similar but NOT ILLEGAL seller. Sadly there was a full month delay before I got my meds from this other company.

    ONLY got a refund AFTER I had to spend HOURS writing **MPLAINT OF DISHONESTY emails to numerous companies online.

     

    BBB needs to PROSECUTE THIS ** for being a SCAM & ILLEGAL PRACTICES under the FULL EXTENT OF THE LAW.


    Regards,

    **********************************

IVIM Services LLC is BBB Accredited.

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