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Business Profile

Windshield Repair

Ohio Low Price Auto Glass, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23, 2023 my wife took her 2020 Hyundai Santa Fe in to have the windshield replaced. They called and said they were not able to recalibrate the system and we should take it to Ricart where we purchased it to have the recalibration done. When we went to Ricart they found the harness had been cut when the windshield was replaced and needs a new one. **** ******* said his “guy” would replace it but they never did. They tried to splice the wires but that did not work and he told my wife they had replaced it. We took it back to Ricart and they removed the housing and showed us the still damaged harness which they gave an estimate of $5,461.68 to replace.We have involved our insurance company in this matter.

    Business Response

    Date: 01/05/2024

    The business is extremely surprised that this complaint was filed.  When ******* ***** picked up the vehicle, after having a rental car paid for by the business for 3 days, she expressed her appreciation of the business taking care of the issue and the business relayed at this time if there were any additional issues, please let them know.  The business stated they did not hear back from anyone until this complaint was filed.  The business asked that the consumer contact them directly and they will work to help with any issues.  

    Customer Answer

    Date: 01/05/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: 21046414



    I am rejecting this response because: The vehicle was returned without being repaired so we had to take it to Ricart automotive for an estimate to repair. Again, to resolve this issue the business needs to have their insurance company pay to repair the damaged harness they cut through when replacing the windshield. There is no issues with the window installation.



    Regards,



    ******* *****

    Business Response

    Date: 02/08/2024

    Thank you for reminding me. At this time, we have made multiple calls to them to let them know the insurance claim is ready for them, but she does not return our voicemails. The insurance company is Grange and she can contact them directly, the claim number is ************. 

    Customer Answer

    Date: 02/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.



    Regards,



    ******* *****

Ohio Low Price Auto Glass, Inc. is BBB Accredited.

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