Business Profile

Windshield Repair

Safelite Auto Glass, Inc.

Complaints

This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,925 total complaints in the last 3 years.
698 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/24/2022
HAD SAFELITE REPAIR REAR WINDOW GLASS AND FRONT WINDSHIELD
Location Information:

Safelite
**** ***** ****** **** ********* ******** ** ***** ###-###-####

INVOICE ************ ($647.89)

Work Order Number ************ Date of Service 12/24/2022

1/8/2023
NOTICED SOPPING WATER BY PASSENGER FLOOR CARPET WEEK OF JAN 8

1/14/2023
JAN 14 MOBILE REPAIR TECH (**) SAID ISSUE WITH GLUE APPLICATION IN LOWER PASSENGER CORNER. SHOWED HIM WATER MARKS ON UNDERCARRIAGE AND WET CARPET INSIDE VEHICLE. SAID SAFELITE WILL HANDLE REPAIR COSTS FOR DAMAGE AND TO FOLLOW UP WITH MANAGER ****** *****. EMAILED PHOTS/VIDEO TO ******* ******. SHE SAID THAT SHE WOULD FWD TO ****** AND CC ME. SHE DID NOT

1/18
HAD CAR EVALUATED BY INDEPENDENT REPAIR SHOP - SAID THE WATER LEAK WAS DUE TO COWL PANEL AND SEAL ISSUE THAT OCCURRED WHEN WINDSHIELD WAS REPLACED. THE PANEL WAS TAKEN OFF DURING WINDSHIELD REPLACEMENT (SEE REPAIR ESTIMATE DETAILS). SENT ALL DETAILS TO ******* ****** TO FORWARD TO MANAGER ****** *****
1/19/2023
PER COMPANY POLICY, ****** SENT TECH TO REPAIR SHOP TO VIEW THE ISSUE IN PERSON. ****** CALLED AND SAID THAT ISSUE WAS DUE TO AGE OF THE PART. JUST ‘COINCIDENCE’ THAT WE HAVE NEVER EXPERIENCED AN ISSUE WITH THE PART EVER BEFORE AND THAT PROBLEMS ONLY AROSE FOLLOWING WINDSHIELD REPLACEMENT. COUNTER TO WHAT EXPERT, TRUSTED BODY SHOP ASSESSMENT CONCLUDED. REFUSED TO TAKE RESPONSIBILITY OR PAY FOR DAMAGES.
Business Response
Date: 01/20/2023
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone ###-###-#### or email directly if you have further questions.

Sincerely,
******
Initial Complaint
Date:01/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible customer service I needed a winsheild replacement and went threw the process I specifically asked for oem glass while speaking with ******* technican who was speaking to the lady at the office he had came to repair chips that could not be repaired. Instead of getting oem glass like I asked for they installed aftermarket I asked James the technician if it was oem he said no it's aftermarket when I confronted safelite they told me there was no notes for oem so they installed whatever they wanted to and told me I was stuck with it. Every customer service agent I spoke to was rude and kept talking over me with no concern to my complaint. Will never use them again. They should hold up their customer service end and replace my glass with oem like I asked for!Work order number: ************
Business Response
Date: 01/20/2023
Hello, We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions. Sincerely, ******
Customer Answer
Date: 01/20/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18839104

I am rejecting this response because: this is not a resolution to the issue contact with this company has been poor. I would like tge company to input a resolution in a message here not say they will contact me.

Regards,

***** ******
Customer Answer
Date: 02/06/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18839104

I am rejecting this response because:

No resolution

Regards,

***** ******
Business Response
Date: 02/10/2023
Hello,

I was advised by ******** the store manager that this has been taken care of. He stated that we went out Tuesday and handled it. Please call 1-800-638-8958 if further assistance is needed.

Thanks
******
Initial Complaint
Date:01/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service date: 1/12/2023
Address: **** * ***** **** ********** *** ***** Work Order: ************ Ins. Claim #: ************ Policy #: ********* Customer Name: ******** ***** Customer Ph: ###-###-####

Repair was completed with abhorrently poor workmanship:
- Windshield drip molding/seals on A-pillars are not installed correctly and do not sit flush with windshield surface.
- Pieces of plastic fasteners meant to hold down plastic coverings are all over the inside of the engine bay. Indicating that fasteners were incorrectly removed (destroyed) and it is also visible that the broken fasteners were not replaced.
- Passenger side windshield wiper arm is bent and now contacts the wiper blade when the wipers are in use causing an audible "thunk" as the wiper changes direction.
Business Response
Date: 01/20/2023
Hello,

Thank you for
contacting our office. I’m sorry for the delay in responding to your request. Our
records show that your warranty appointment is scheduled for In Shop: Thursday Jan-26 at 1:00 PM. Please feel free to contact us if this information is not
correct or if you need further assistance. Please contact us by email or by
phone at ###-###-####. Thank you.
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Safelite to replace my windshield. After completing the job, my car was making a hissing noise. I had no way of knowing this could be connected to the windshield repair. I went to my car dealership, Toyota, to diagnose what was causing the sound and they found that it was from a problem with the moulding on the windshield repair. They charged me $160 for the diagnosis of the faulty repair by Safelite. Safelite will not reimburse me for the $160.
Business Response
Date: 01/20/2023
Hello,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. May we please obtain a copy of the receipt that you paid out of pocket for the $160 diagnostic, so that we may submit this as well. Please reach out via phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Customer Answer
Date: 01/20/2023
***** ********* <**************@gmail.com>
Attachments
Jan 19, 2023, 1:13 PM (23 hours ago)
to Better

thank you
i would like to make sure this file has been added as well

Business Response
Date: 01/20/2023
thank you so much

***** *********, MS, MA, LPC
Psychotherapy and Ketamine Assisted Therapy
** ********* **** ******** ** *****
***** ******** (phone)
NJ License 37PC00391500
*********therapy.com

Notice of Confidentiality:
This email, and any attachments, is intended only for use by the addressee(s) and may contain privileged or confidential information. Any distribution, reading, copying or use of this communication and any attachments by anyone other than the addressee, is strictly prohibited and may be unlawful. If you have received this email in error, please immediately notify me by email (by replying to this message) and permanently destroy or delete the original and any copies or printouts of this email and any attachments.

It is important to be aware that email communication can be relatively easily accessed by unauthorized people and hence can compromise the privacy and confidentiality of such communication. Emails, in particular, are vulnerable to such unauthorized access due to the fact that servers have unlimited and direct access to all emails that go through them. A non-encrypted email, such as this, is even more vulnerable to unauthorized access.
Please notify ***** ********* LPC if you decide to avoid or limit, in any way, the use of email. Unless I hear from you otherwise, I will continue to communicate with you via email when necessary or appropriate. Please do not use email for emergencies; in case of emergency please call 911 or go to your closest emergency room.

On Friday, January 20, 2023 at 11:55:47 AM EST, EST - Customer Care <[email protected]> wrote:

Okay great thanks, we will get this processed right away.

Thank
******

--------------- Original Message ---------------
From: ***** ********* [********[email protected]]
Sent: 1/20/2023 10:38 AM
To: [email protected]
Subject: Re: Case 17302864

Yes thank you
***** *********, MS, MA, LPC
** ********* **** ******** ** *****
***** ******** (phone)
NJ License 37PC00391500
*********therapy.com
On Jan 20, 2023, at 10:36 AM, EST - Customer Care <[email protected]> wrote:

?
Thanks so much we can mail a check for $160.79 to:

***** *********
43 Katherine Ave
Clifton, NJ 07012

Please confirm that this information is valid.

Thanks
******
--------------- Original Message ---------------
From: ***** ********* [********[email protected]]
Sent: 1/20/2023 10:17 AM
To: [email protected]
Subject: Re: Case 17302864

Thank you, please see attached
Customer Answer
Date: 01/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** *********
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10th of 2021 I paid $292.48 for a windshield replacement on my 2003 Honda Element.

The initial replacement the installer left glue and other debris on the dashboard and the door ajar. The windshield also made noise at highway speeds.

A second installer verified that the first installer had incorrectly installed the windshield and replaced it for a 2nd time. With this replacement, everything went well, and there where no issues. According to my emails, one of these installs took place on Nov 15th 2021

Now, a few months ago when it started to get cold out, my windshield developed a crack horizontally across the bottom of the windshield. There are no rock chips to be found. I stopped at safelite to try and file a warranty claim, since this company advertises and states that they do have a warranty. The business was closed even though it was during business hours. I tried again, only to find it closed again.

So I go to their website, which directed me to send an email for warranty claims.

I sent the first email to ...To: [email protected] [email protected]
on Dec 21 2022 and did not receive a response. I sent a 2nd email on Jan 5th and also did not receive a response. I then sent a 3rd email on Jan 9th that they also failed to respond to. No emails in my spam folder from them either.

I then tried to call them on 1/18/2023, which took many tries to try and navigate the system, since at every option the system tried to get you to go online. I finally was able to get to warranty claims, but after putting in my phone number that is associated with my order, the automated system stated that they could not take my call and hung up.

Then I tried their website again, was able to get ahold of someone through chat, which gave me an "unlisted back number" to call (800-638-8958), and so I called it only to have an automated system put me on hold which never got answered.

I am beyond frustrated at this point
I then tried there chat
Business Response
Date: 01/20/2023
Hello,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Business Response
Date: 01/30/2023
Hello,

We have sent $292.48 to the customer on 1/23 to resolve the concerns. Please let us know if we can help further.

Thanks
******
1-800-638-8958
Customer Answer
Date: 01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** ******
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a cracked windshield and Safelite in American Fork repaired the broken windshield. When they removed the damaged windshield, they damaged the optical cable that is attached to my power mirror. The tech tried to fix it with the improper connector and the mirror's features stopped working. I went to the dealer to see what the problem was with my mirror and they showed me what happened. I confronted Safelite management with this over 2 months ago and have received the run around. "Let me see what is happening with your claim", but absolutely zero communication back to me regarding the status of my claim and when I can expect my mirror to be fixed properly.
Business Response
Date: 01/20/2023
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Business Response
Date: 01/30/2023
Hello,

We have sent an over night payment for $2,256.91 on 1/23/2023 2:47 PM to the customer directly to resolve these concerns. Please let us know if we can help further 1-800-638-8958.

Thanks
******
Customer Answer
Date: 02/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ******
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a small 0.25" ding in our front windshield and called our insurance company to find out about their free window crack repair offer. That program is run through Safelite, and we scheduled an appointment with them for the repair. While performing the repair, they ended up just expanding the crack to about 8" long and told us that we needed to replace the entire window, and that we would owe them nearly $500 for the replacement. It did not seem possible we could be billed for their mistake, but supposedly we were informed of this policy (we were not) and it was printed in the brochure we were supposedly given as well (we were not given one).

It seems pretty clear why they would now offer this "free" repair service. That free repair now will cost us $500 (though we will not be using Safelite to make the repairs, I assume many people still go ahead and use them to fix the windows Safelite themselves damaged). We cannot get as much as an apology from the company. They simply say "you were informed of the risks," even though they were not. It's is also peculiar that they would not require you to sign a waiver so they can prove you were informed of the risks. Nothing on their website either.

Very much feels like we got scammed.
Business Response
Date: 01/20/2023
Hello,

Thank you for contacting our office. I’m sorry to hear this has happened. So
that we may better assist you, please provide the customer's full name as
listed on the claim, the year make and model of the vehicle, the referral
number if available, and the telephone number listed on the claim. If you need
immediate assistance, please call 800-638-8958.
Customer Answer
Date: 01/20/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18831829

I am rejecting this response because it is just a request for additional information.
The requested information:
Name- ****** ******
Phone- ************
Make & Model- 2016 Hyundai Elantra

Regards,

***** ******
Business Response
Date: 01/23/2023
Hello,
I am very sorry to hear about the inconvenience. I thought it would be helpful after reviewing your complaint to provide our repair guarantee which I have attached to my response. To elaborate, when a customer has a chip or a crack in their glass the windshield is considered compromised/broken. Unfortunately, there is no way to determine how the glass will react to the repair process. The outcome of a repair is affected by many factors, including but not limited to:
- The age of the damage
- The size and location of the damage on the windshield
- Glass is a sensitive and unpredictable material

Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposes. If the repair fails i.e. starts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee to the paying party where we will credit the cost of the repair back to them; however, your deductible would apply if you have one. At this point, we are respectfully declining your request for us to take liability. Nothing has been charged out to insurance or to the customer for the repair. If you need further assistance, we can be reached at 800-638-8958.
Thank you
Customer Answer
Date: 01/23/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18831829

I do not accept this response because it continues to ignore the fact that Safelite has a responsibility to explicitly inform customers about a risk Safelite knows to be inherent in using their
service.
In other businesses where customers assume a risk in using a company's services, they document that customers are aware of that risk before performing the service. I have recently had glass shower doors installed in three different bathrooms. In every case, the glass company informed me up front what types of damage/breakage were considered their liability and which ones were mine. In this case, Safelite could simply provide their policies in writing and ask that a customer sign them before doing the work, rather than wait until after the damage was done and then refer customers to a note under the warranty page of their website to cover themselves.
In continuing to research this issue, I have found numerous similar complaints from customers and had a manager of the site that broke our windshield tell me that I am certainly not alone in complaining about this issue.
Safelite could have easily made a very minor change to their business operations and provided this policy in writing to customers and asking them to sign and acknowledge they understand the risks of using their service. Instead, they have continued to minimize (though I would prefer to use the term "hide") customer visibility of the risks the are taking on by using Safelite's services.
At this point, it seems an intentional business policy that is deceptive and has a significant potential for abuse since the company stands to gain significantly more revenue when these breakages occur.

Regards,

***** ******
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Windshield was replaced through Safelite. Windshield cracked and warranty coverage was exercised. Appointment was made, technician stated windshield would be taken care of out of pocket cost was discussed as $0. After technician had car for an hour and work was completed, receptionist informed me work was not covered under warranty and cost would be out of pocket in excess of $600. This is not what was discussed about warranty when original windshield was purchased. Deliberately mislead and left me with no choice but to pay for windshield.
Business Response
Date: 01/20/2023

Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Business Response
Date: 01/30/2023
Hello,

We escalated the customers concerns to the store manager on 1/20. Please let us know if we can help further.

Thanks
******
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 3 attempts I am finally getting a windshield put it, one cancelled due to rain that wasn't happening, one cancelled due to bringing a scratched windshield to replace my broken one and now you are finally here for the 3rd attempt 10 minutes past your window because your company just realized that that you were going to send the technician that I specifically requested to NEVER have again come do the work. The reason I requested that technician not be sent was because at my last appointment on 1/13/2023 that technician popped the hood of my vehicle and failed to close it creating a major safety hazard not only for me but the general public as this wasn't noticed until I got on the freeway and had to make an emergency stop on the shoulder during rush hour traffic. I should be refunded the entire cost of my replacement based solely on the horrible service I have received and the amount of time I have had to wait to have my windshield replaced but I didn't request that right up until the point that the technician currently outside replacing my windshield is trying to BLAME ME for him being late saying I requested not to have a certainly tech and they had to switch at the last minute and that put them off schedule. NO! I requested not to have that tech 4 days ago when I called and spoke directly with Safelite to complain. It's your fault for not communicating that to your staff until the last minute. This entire thing has been a nightmare of safety issues, wasted time, stress and time away from work to deal with it and that is the real reason I requesting a refund. It's the VERY LEAST Safelite could do.
Business Response
Date: 01/20/2023
Hello,

We are very sorry for this experience
you've had with us. I am one of the Customer Care Agents that was assigned to
your case. Since reviewing your complaint, I did escalate this issue to upper-level
management and ask that they reach out to you right away. Additionally you will receive a refund of $164.32 back to the card on file. Please reach out via
phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started 11/18/2022 Called for quote, Check was sent for the amount check cleared 12/2/2022 Safelite came out on about 12/15/2022 for the first time said wrong window was ordered, then came out 3 weeks later and the same wrong window. I call 1/10/2023 and was told locally that they have the window but it will be on the 1/30/2023/Unacceptable Called customer line was told that a technician would be there today (1/17/2023) between 8-12, @ 12.30 I called them, then, he shows up 20 minutes later and says he wont install it, due to mold in the car, ( The vehicle has been wrapped up tight until there technician came out the first time, he put it back together with no notion of what he was doing, and here in the Northwest, we get alot of rain) This has been 8 weeks now going on 9
Business Response
Date: 01/20/2023
Hello,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I do see that the work was completed on1/19/2023. Please reach out via phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
******
Business Response
Date: 01/30/2023
Hello,

We show that the work was completed on 1/19/2023 and there has not been further correspondence with the customer. Please let us know if we can help further.

Thanks
******
Customer Answer
Date: 01/30/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18827497

I am rejecting this response because:

Regards,

**** *******
There is nowhere way they even apologize for the 10 week delay or mention of the local manager at the Everett store for her song and dance,
about the delay, they need to apologize about their whole fiasco, admit, they messed up, then I will be satisfied.

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

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