Business Profile

Windshield Repair

Safelite Auto Glass, Inc.

Complaints

This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,923 total complaints in the last 3 years.
700 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 25 - Initial Claim placed with the insurance company - insurance contracted Safelite for repair.

March 29 - Stated glass was back ordered due to supply issues.

September 22 - First Appointment - The technician stated the wrong glass came in so patched the spot.

October 11 - ********, the Technician, replaced and put in new glass. Then stated he couldn't recalibrate it but that should be fine because people don't really want to use the safety features that now don't work (cruise, lane assist, etc).

November 5 - *******, the third Technician arrives to fix the glass and recalibrate. However, when he arrives he states that he is just here to take pictures because ******** previous technician broke clips (which is the first we heard of this).

December 9 - **** - Did nothing (extremely rude) said there was nothing wrong even though warnings popped up stating all safety features were not working.

Now have appointment on December 16 to fix again.
Business Response
Date: 12/09/2022
Hello,

Thank you for
contacting our office. I’m sorry for the concerns with your service. Our
records show that your appointment is scheduled for IN SHOP: FRI DEC-16 at 8:00
AM. Please feel free to contact us if this information is not
correct or if you need further assistance. Please contact us by email or by
phone at ###-###-####.
Initial Complaint
Date:12/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in the beginning of November my windshield cracked my insurance recommended safelite and everyone asked me oh did you call safelite. I stated I did they will be out next week. On nov 21 they called and told me they don’t have the windshield and will reschedule when it comes in with no eta. The install was on nov 22. I had took the day off work for this as it’s a 4 hour window. With no eta I called to find an eta and magically it showed up. They scheduled with me today and called last night at 5pm confirming the appointment for today between 8-12. I called out of work and have been waiting. At 9am they called me to tell me since an employee called out they can’t replace my windshield and they will see if they can schedule next week. It’s now been a month since we originally had it scheduled to be replaced and they told me I can drive an hour to their shop if I won’t it done. The windshield is not drive able. I asked to speak to the manager and she stated that people call out and that they can’t control that. I told her that’s not the point it’s the communication and already having a plan to get it replaced or some sort of accommodation. She was extremely rude over the phone and when my husband told her he feels he should just take it to Range Rover she said go ahead because im not going to be talked that way and hung up on him. Mind you I am 6 month pregnant and it’s unsafe for me to drive that is why we had scheduled it to be done at outlet house 3 times. Two of the times they scheduled it without ever having the product it but stated they would have it. This leaves a very bad taste in my mouth. I thought from their ads they would offer great service.
Business Response
Date: 12/09/2022
Hello,

Please accept my sincerest
apologies for this poor experience you've had with us. I am one of the Customer
Care Agents that was assigned to your case. Since reviewing your complaint, I
did give you a call and left a voicemail. I would be more than happy to assist
you in getting this rectified. Please reach out via phone ************** or email directly.

Sincerely,
******
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/04/2022 I reported a broken glass windshield to my insurance company. I was transferred to Safelite. An appointment was booked for replacement on 11/12/2022. A technician named Jackson responded and replaced the windshield on 11/12/2022. In the visit, he explained the work is lifetime warrantied.

On 12/08/2022 I noticed for the first time the entire cover of my vehicle roof was damaged and was peeling off from the installation Jackson and Safelite performed. The entire cover exactly next to the windshield is damaged from this work.

On 12/08/2022 I tried to contact Safelite on x10 different ocassions. At no point in time did Safelite answer the phone. Their phone system intentionally disconnects the call. I tried 877-419-3521. I tried 800-800-2727. I tried 866-212-5457. Each time, I was routed through the same process to end up refusing my call. I tried to call from different phone numbers and it did not work. I am convinced Safelite is a fraudulent company and does not want to be contacted because their work is extremely low quality. I am seeking repair (1), contact by management (2), and for modification of their advertised phone numbers as contact numbers since they are not (3) and modification of their advertised lifetime warranty since it does not exist (3). This is the 1st step in a series of legal steps I will pursue against Safelite.
Business Response
Date: 12/08/2022
Hello,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions.

Sincerely,
*******
Customer Answer
Date: 12/16/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18543221

I am rejecting this response because: Safelite has not contacted me back and it's been a week. I don't think there is any intention for resolving this matter and evidenced by no urgency in this. The response I received says they see this as a resolution, this is not at all a resolution in no way have the 3 items I outlined in the original complaint been addressed at this point.
Rather than hastily try to close out the complaint, there should be quality control and follow-up.

Regards,

***** *******
Customer Answer
Date: 01/04/2023
***** ******* <o*******[email protected]>
Dec 29, 2022, 4:35 PM (6 days ago)
to Better

******,

Thanks, the dispute is closed at this time I agree it was Half Ass responded to. Safelite reluctantly and in bad mood sent a technician who I had to closely supervise to protect my car and belongings. He sprayed some stuff that he said "it may or may not work" and essentially blamed me for the issue.

I am convinced Safelite will bring you more and more trouble in the future since they do NOT want to resolve their issues with phone systems immediately hanging up the call or saying "they do not take calls".

Thanks for your help with this matter. Good bye for now.

Regards,

*****
Business Response
Date: 01/05/2023
Hello,
we have had upper management reach out to customer to get complaint resolved and was advised by management this has been rectified up to customers standards but if the customer has any more questions or work was wont completed we would be more than happy to rectify any issues , and they may reach out to us 1800-638-8958.

Thanks,
Customer Care
Initial Complaint
Date:12/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So the initial claim started 9-25- 2021 through Safelite auto glass , technician came to my home and started the initial repair. First technician came to my home then stated he pulled the glass out but he didn’t have the correct tool ! so he left. Which he was probably the one that caused the initial damage to my windshield wiper motor that is connected to my windshield. another technician comes back to replace the windshield forgets to seal the bottom of the windshield ! which caused damages to my Buick Encore inside was flooded due to rain and destroyed my blower Motor for my heater a whole different issue completely. never bothered to replace the windshield motor or admit what they did , so June 2022 I returned to Safelite due to the fact, my windshield just cracked on its own, and they advise me that it wasn’t under warranty which it was and that they would not repair my window., so upon making a second claim to repair the new damage from their negligence, I took it to a different company. I took it to glass doctor, which informed me that the original repair that was done by Safelite was damaging to my vehicle, and that they had broken my windshield wiper motor which caused severe damage under my hood and caused the stress crack that I have now. Safelite is stating that they paid for a new motor, they paid for a new blower. They did not replace the windshield wiper motor. So they need to replace my windshield and the windshield wiper motor. I have a signed affidavit from glass doctor stating what was done and what needs to be fixed but Safelite needs to follow through on the warranty and replace this windshield and also replace the windshield wiper motor which they are lying about and refusing to do. Completely horrible customer service, and also negligence. Terrible. Terrible company.
Business Response
Date: 12/09/2022
Hello,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions.
Sincerely,
*******
Customer Answer
Date: 01/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
My car is in the first round of appointments at the dealership and I have two other two other appointments when the dealership is complete , It will go on to the next, under no circumstances will I accept my vehicle without being fully inspected and properly and correctly completed .
as of right now it’s in process, my vehicle is by no means complete and safe lite needs to provide a rental.

I accept the business's response to resolve this complaint.

Regards,

******** **** - *********
Business Response
Date: 01/23/2023
12/12/2022 9:25 AM I’ve now called and spoken with the customer. I’ve directed her to get estimates for the damages and issues that have resulted from Safelite installations in the past. Once I have those estimates I’ll endeavor to partner up from there and attempt to satisfy the customer. ""response form manager Jacob "" asked to provide updates as possible

Hello - This is the last update that we have. Please let us know if we can help further.

Thanks
******
Initial Complaint
Date:12/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safelite was supposed to come to my place of work to replace the windshield of my car. I received a call from the technician that morning saying it was too cold to replace the windshield and I would need to make an appointment to come to their place of business. Since I didn't have my calendar with me at the time, I was told to call their office. About a half hour later I called their office and made an appointment for 3:00. When I arrived at their office, I was told that the tech had tried to contact me but wasn't able to reach me. I was told he wouldn't be available until 4:00. I responded that I had my phone with me the entire day and no one had tried to contact me. I was told I could wait until 4:00 or they would call me to set up another appointment. I responded that I couldn't wait until 4:00 and asked they contact me. When they contacted me I was told that it would be another week before a tech could come to my office. I was also told that I could bring my car to their place of business, but it would be a two and a half hour wait.
Business Response
Date: 12/08/2022
Hi ****,

Sorry to hear that you aren't having a good experience with Safelite so far but I tried to reach out to you so that we could get you scheduled for an appointment. Feel more than free to send me an email back or call the number I left on your voicemail so we can further assist you.

Thank you,
***
Tell us why here...
Customer Answer
Date: 12/09/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because: I responded to the company's email, but have not had a response to my email

Regards,

**** *****
Business Response
Date: 12/09/2022
Hello Mr. *****,

We are truly sorry for this trouble and would like to help further. We would like to get your appointment rescheduled. Please call ***************

Thank you
******
Initial Complaint
Date:12/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a windshield replacement through our insurance done may 19th 2022 when I got home after service rendered there was a broken trim piece (camera coupler) on the floorboard I called the company who said they would replace the part..several eeeks later they said part was in and sent tech who when he got there said part was wrong and had to get it reordered several months go by and no calls so I call and ******** says the part is on backorder Sept 21 I get a voice-mail that says part is in that they would send a tech out the following Wed to replace Wed comes and goes and the tech never called or showed....call ******** last week and she says I'm gonna go over to the parts department and help them locate it and call you back same day end of day no call week later no call...corporate number just says we are unable to take your call now and hangs up....6 months 6 months for a $20 trim piece it's ridiculous especially the lack of communication the only time they ever returned my call they lied about them coming out I want this resolved please
Business Response
Date: 12/08/2022
Hello,

Please accept my sincerest apologies for this poor experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call and left a voicemail. I would be more than happy to assist you in getting this rectified. In the meantime, I will be escalating this issue to upper-level management. Please reach out via phone ************** or email directly.

Sincerely,
*******
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OK I got my windshield broken on the parking lot where I work back in May and I called insurance and insurance refer me to a safelite they came over a week after to replace the windshield they did replace it with a new windshield everything was fine until it was driven home and I realized that my rain sensor was not working so I have call then because they offer you warranty for life they came over for a warranty check and we realized that was something damaged in there that's why the wipers would not turn it on plus they install the windshield improperly it's not fitting correctly that he told me there was an off rmarket Not the original the Mercedes benz required so he said he put a note for his manager and and letting him know what happened so they contact me and they say they were going to give me the original a week later they we have a schedule to replace it they call me the same day to let me know that the windshield got delivered broken so they rescheduled for the following week the following week they called me the same day to let me know that they never got the windshield deliver because it's isn't back order then they never call me back at June 30 from the 1 800 I stayed and that they were going to fix it and that that was ridiculous t No way to talk to them or leave a message I finally Got in touch with them and this new manager Carl give me his direct number supposedly and says that was 3 weeks ago and he said yeah we're gonna fix this no worry that's ridiculous I can understand I'm new here we will fix it and it's been 3 weeks I've been calling that number no one's answer called the office number no one's answer either and I'm still with no repair windshield with a damaged one where you can put your hand through between the glass I cannot even take my cars to a car watch because I guess wet inside I'm afraid that I will damage my car So I don't think that's right I don't think that's been handily properly that's why I'm filed in this complaint
Business Response
Date: 12/06/2022
Good morning,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone ###-###-#### or email directly if you have further questions.

Sincerely,
******

Business Response
Date: 12/16/2022
Hello,

We set a warranty appointment for service and show all matters as resolved. Please let us know if we can help further.

Thanks
******
Customer Answer
Date: 12/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ******
Initial Complaint
Date:12/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the second time in a row using this company, Safelite Autoglass failed to provide mobile service as advertised, prepaid for, and scheduled on a Saturday afternoon.

On 11/21/2022, I scheduled an appointment with Safelite Autoglass for mobile service to replace a windshield on my 2008 BMW sedan. The work was scheduled 2 weeks in advance and accepted by Safelite Autoglass for Saturday, 12/03/2022, between 12:00 pm and 5:00 pm. The work order number is ******. (attached)

On 12/03/2022, just before 8:00 am, precisely like the last time I used this company, the local store called me on the same day and stated, "Unfortunately, a technician called off today, and you can either reschedule or come to the store. We can't come to the residence today."

This company offers mobile service on Saturday but has failed to honor it twice in a row (100% of the time) in my experience. Why does this company offer mobile service on a Saturday if they cannot offer it on a Saturday? It is suspicious that a "technician called off" every Saturday I have tried to use this company. I prepaid for mobile service that did not occur.

I am a disabled veteran who depended on this company to honor its advertised mobile service. It did not provide a military discount, and I prepaid in full for service not provided again. As a result, I rearranged an entire weekend of packed schedules last minute on the day of promised service to accommodate this company twice, back to back.

I request a billing adjustment for the service not received and a respectable refund for the service not provided as advertised, scheduled, and prepaid.
Business Response
Date: 12/05/2022
Good morning,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did escalate this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone ************** or email directly if you have further questions.

Sincerely,
******
Customer Answer
Date: 12/07/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

Good morning. I am rejecting this response because: Safelite Autoglass upper-level management has not contacted me as indicated by this response. They have not contacted me "right away" to discuss the complaint.

Regards,

****** *******
Business Response
Date: 12/08/2022
Good morning Mr. *******,

I apologize for the delay in communication. During my previous conversation with the shop manager, *****, he advised he would be looking into the stated situation and would be following up with you. I went ahead and sent a reminder to him advising that we need to get a call back to you as soon as possible. Please let me know if you do not hear back from ***** by end of day.

Thank you,
Initial Complaint
Date:12/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order for Safelite to replace my windshield on my '19 Ram. When going through the order screens I noticed a cash price was approximately $350.00. I went ahead and decided to do an insurance claim, I have a $500.00 deductible. So I was to pay $500.00. I called and ask why I would be charge the $500.00 when the price of the windshield was approximately $350.00. The person on the phone told me the windshield was well over $800.00 and the $500.00 deductible was the most inexpensive way to replace the windshield.
I checked again and the cash price was under $300.00 and with tax and other expenses was $377.00. I made a new appointment to pay for the windshield out of pocket.
So basically I was lied to by the person on the phone about the price of the windshield.
Move on to today when my appointment was set for the morning, but the confirmation was between 8am and 6pm. I called at 8:36am to check on my appointment and I was told I was number 2 on the technicians list. It takes about 2hours to install a windshield, according to Safelites website. I call at 11:30 to check progress and was told he would be there 3:30pm to 4:00 pm.
Again the person on the phone had lied to me. I canceled the order.
Business Response
Date: 12/05/2022
Good morning,

Please accept my sincerest apologies for this poor experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call and left a voicemail. I would be more than happy to assist you in getting this rectified. In the meantime, I will be escalating this issue to upper-level management. Please reach out via phone 1-800-638-8958 or email directly.

Sincerely,
******
Customer Answer
Date: 12/05/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18519090

I am rejecting this response because: They did call, I was on the phone with a client. I emailed and returned the call from ******. She was on the phone and told her college she would return my call in 10 minutes. That was around 11:00AM CST. It's now 3:15PM CST and NO CALL.
Safelite is the gift that keeps on giving.

Regards,

*** *********
Customer Answer
Date: 12/09/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18519090

I am rejecting this response because: Nobody has explained why they lied about the price of the windshield.

Regards,

*** *********
Business Response
Date: 12/12/2022
We apologize for the miscommunication on our part. Per our records and previous conversation with the Safelite manager Erica Jayme, service was completed on 12/8 at the Burleson location with the confirmed pricing from the management. Please proceed with contacting Customer Care at the following phone number with any further questions or concerns - 1-800-638-8958
Sincerely,
******
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 10, 2022, I had the rear hatchback window replaced on my Honda CRV by Safelite at 224 S Post Street, Spokane WA. The tech suggested that I also have a new windshield wiper installed for this window. The wiper was added to my order. However, none of the wipers Safelite had in stock worked on my CRV. When the tech and I tried to get the wiper removed from my account, we were told that the invoice had already been electronically entered and that accounting would have to work on it the following Monday. A note was made to my account for the manager, *****, to deal with this. When I phoned them the next week at ***** ********, I was told that accounting had been contacted and that the refund for the wiper should be credited to my credit card within a week.

The credit did NOT show up on my card's statement of September22, 2022. Less than 2 weeks had passed since it was submitted to accounting, so I gave it another month. The October 22 statement also had no credit on it. I talked to **** on Oct 22, and he said to call back on Oct. 24 to talk to *****. I did so. ***** was disappointed that the credit hadn't shown up and he resubmitted it to accounting. I followed up with ***** on Nov. 8 at 9:38 a.m. PST. He said that the claim had been submitted to accounting on Oct. 31 and that the credit should show up that week.

I have now paid the credit card bill for the Nov. 22 statement. No credit from Safelite. I called my credit card company Dec. 2 to verify that no credit has been received. I would like to be refunded for the windshield wiper that I never received. Price plus tax about $35.00.
Business Response
Date: 12/05/2022
Good morning Mr. *****,

We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I have proceeded with processing an overnight check to you in the amount of $35.00 to the stated address: **** * ****** *** ******** ** *****
The checks are cut every Tuesday and Thursday in which you can expect to receive the check Wednesday this week. Once again, I apologize for the delay and thank you for your patience.

Sincerely,
******
Customer Answer
Date: 12/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. I reserve the right to continue with the complaint if the check does not arrive.

Regards,

******* *****

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Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

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