Complaints

This profile includes complaints for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safelite Auto Glass, Inc. has 649 locations, listed below.

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  Safelite Auto Glass, Inc.

  7400 Safelite Way Columbus, OH 43235-5086

  
• 

  Safelite Auto Glass, Inc.

  1670 Harmon Ave Ste C Columbus, OH 43223-3350

  
• 

  The J.N. Phillips Company, Inc.

  1248 Route 28A Bourne, MA 02534

• 

  The J.N. Phillips Company, Inc.

  153 Iyannough Rd Hyannis, MA 02601

• 

  The J.N. Phillips Company, Inc.

  182 Broadway Taunton, MA 02780

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appt for safelite to come to my home to replace my windshield. 15 minutes before my appt, the technician called me and told me that “he forgot the glue” needed to install my windshield. He then asked me to come to the shop which is quite a ways from my home. I agreed to go to the safelite shop. The technician who was supposed to come to my house came out and looked at my windshield. The tech told me “no problem we can replace that”. He pulled my truck into the garage. Not 3 minutes later he pulled my truck around the front and told me that “the manager will not replace your windshield”. I asked why and the reason was ridiculous. The manager didn’t even have the guts to come and have the common decency to talk to me. I told the tech I was sorry that I left my vape pen in my truck. I have a NYSMM card. The tech then offered up to me that “no worries everyone in our safelite shop ‘tokes up’ all day every day”. Why would you offer that information up to someone you’ve never met? How much shoddy work comes out of this safelite location. I was absolutely livid, and seething when I left the vestal ny safelite location. Had the tech come to my home, as originally agreed, my windshield would have been replaced and I certainly wouldn’t be contacting the BBB. Safelite is a shoddily run company who openly admits that everyone in the shop smokes marijuana concentrate “all day every day”. I’m still in disbelief. I tried contacting safelite myself and got nothing but a run around and major finger pointing. Any help the BBB can offer, I would be greatly appreciative. Thank you please, enjoy your day, and thank you for your help.
  ***

  

  Business Response

  Date: 07/18/2022

  Hello, 
  
  Please accept my sincerest
  apologies for this poor experience you've had with us. I am one of the Customer
  Care Agents that was assigned to your case. Since reviewing your complaint, I
  did give you a call and left a voicemail. I would be more than happy to assist
  you in getting this rectified. In the meantime, I will be escalating this issue
  to upper-level management. Please reach out via phone 1-800-638-8958 or email directly. 
  
  Sincerely,
  ******

  Customer Answer

  Date: 07/29/2022

  I clearly don’t understand how the BBB works. I thought I responded to you? I will dig to find that email. I wanted the matter rectified. The last response I got from safelite was they were working on it? I’m kind of upset and honestly confused. I don’t like this response at all. Plz contact me.
  ***
  
  Peace and Love-No War!

  

  Business Response

  Date: 07/29/2022

  Hello, 

  Safelite is covering this install up to $372.91. I have set an appointment for you in shop. Please see the details below and call 1-800-638-8958 if you need to adjust the scheduled times. 
  

  Appointment: 8/11/2022

  9:30 AM

  Service Type: In Shop

  Service Location: 313 VESTAL PKWY E

  VESTAL, NY 13850 DW01993GTNNOEM -WINDSHIELD

  Work Order Number: 692463

  Thank you

  ****** 

  Customer Answer

  Date: 08/25/2022

  I cannot come to an acceptable agreement w safelite. They false advertise. They blast millions of dollars of commercials where they “come to my location”. This statement is utterly false. The original appointment I had, their tech person called me 15 minutes before he was to arrive at my home. He stated that “he forgot the glue for my windshield”. After all of this run around I don’t feel safelite is a very good company. They are in fact a horrible company and highly misrepresented their product and claims. False advertisement by safelite pure and simple. Their final offer was $319 or something. I asked them , “what if the install costs more than your allotted $319”? I also asked whatever happened to them coming to my home to install my windshield. The ONLY way they would help me, was to drive to their location. No. I received no response from safelite whatsoever on my questions. I’m fed up, and done w safelite. I drove their once before and received some absolutely unacceptable behavior. They now wanted me to leave my truck in a garage to install my windshield where I couldn’t observe. No. After what I’ve been thru w safelite I honestly don’t trust them one iota. The only way safelite even attempted to rectify what they hadn’t done correctly the first time, was to leave my truck and trust them. I’ve lost complete trust in safelite. Safelite imho is a horrible company, who blatantly false advertises probably hundreds of times a day. The amount of rotations for safelite commercials is unbelievable on tv and radio. I got the royal screw by safelite, and I dont like it. This is my official response. Safelite came no where near rectifying any of my concerns. They did the absolute minimum. The absolute minimum by safelite is unacceptable to me.
  Thank you,
  ***
  
  Peace and Love-No War!

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, ***** my repair tech replaced my windshield in front of my home. It looked fine when they left. I go to my car an hour later and my passenger roof panel is raised. I contact Safelite and they send him back in to reinstall the piece properly. ***** texts me when they are on the way but not when they actually showed up. I walked up on them gluing the piece back down. He starts telling me that the clips broke, which was not mentioned before they left. And if the piece needs clips then why are you instead gluing it down?? Then they bring out tape because it is obviously not working. I tell them it is bulging in places and they tell me that they will have to order the clips to properly fix it. After what I just saw with them trying to half fix it, I tell him I would rather take it to Mercedes. He says that is an option and Safelite will pay for it. I ask what the procedure is and he has no definitive answer. I get upstairs and see them remove the tape that was doing nothing anyway and they leave. I'm already on the phone with Safelite customer service and ****** tells me she just has to confirm with the shop that I would have to wait on the shop, otherwise I can take it Mercedes no cost. ****** connects me with *******, local manager, who tells me my only option is to let them fix it otherwise my warranty is voided and they won't cover anything. Very rude, spoke over me, and told me my car is old so of course the clips broke when the technician was trying to put everything back together. Which is interesting since the other panel which was also placed back is fine. I just bought the car a week ago and had a pre-sale inspection at Mercedes 2 days prior so the car is in pristine condition.
  So while I'm waiting for the clips to come in I should have my new car have pieces sticking and duct tape barely holding it down? Someone from Safelite ought to reach out to me so we can discuss how they will be paying the Mercedes dealership for this repair.

  

  Business Response

  Date: 07/18/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. We are also awaiting the quote for these repairs from you. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ****** 

  Customer Answer

  Date: 08/01/2022

  Good afternoon,
  
  I would like to mark this complaint as resolved - satisfied with
  resolution, if possible. Thank you!
  
  Best regards,
  ****** ***********

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4rth I had a windshield replaced on my my car at Palm Springs Safelite location. I dropped the car car off all day for a morning appointment. The first day it rained, my windshield wipers made a clacking noise. I scheduled warranty work. I opened the hood and noticed that the cowl was completely loose and missing all of the original fasteners. On my warranty appointment the Manager was too busy to talk to me because he had a "mandatory Zoom call." The technician walked out to look at the car and said he could see the wipers were not installed correctly. I opened the hood for him and he saw the missing fasteners. He stated, "We will have to order these form the Mercedes Benz. It's ok to drive it around like that because the hood and wipers are holding it down and we don't get any rain here. We'll call you." 11 days later, no call. I've tried to contact the local office, the customer service department, nobody answers the phone.

  

  Business Response

  Date: 07/18/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ****** 

  Customer Answer

  Date: 07/22/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17572736
  
  
  
  I am rejecting this response because: Safelite did a at home appointment and forgot the parts.  This is the 3rd visit.  

  
  
  Regards,
  
  
  
  ****** *****

  Customer Answer

  Date: 08/01/2022

  The clips were not brought to the appointment.
  I had to drive to the location, ask for them, install them myself. What a disaster. Four tries to get the job done right and they still failed.
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 08/02/2022

  Hello, 

   

  I have asked that **** the store manager contact you regarding this issue we are sorry for this trouble. 

   

  Thank you

  ****** 

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9 2020 I paid $334.49 to safelite. I prepaid online for a windshield replacement due to a substantial crack across my old one. I scheduled a drop off appt and dropped my vehicle off Friday evening. On Saturday 7/9 at 2:08 pm I received a call stating that my mirror was glued down and they couldn't put it back up. At 4:05 pm I received a call stainless my vehicle was ready for pick up. Upon arrival around 4:30 I went inside to get my keys and the gentleman at the desk stated he would come out and show me what he was talking about. During this I learned that the clips were broken and the guy claimed was due to it being glued down. I asked if they was going to leave my window like this and he informed me I had to buy the parts from Honda. I asked if my window would leak now because it appears like it would and he said no. Then he went back inside. I stood there extremely upset by this experience and took multiple pictures and planned to contact a service rep for further assistance. I reached out to safelite via thier fb messenger account and sent pics and was told to schedule a warranty replacement appt. I was informed they should have replacement parts on hand. I scheduled the appt. I later recipe a call from the hagerstown customer rep stated this wasn't a warranty issue and wasn't covered. I explained the situation and she repeated it was not covered. I have pics of the molding without glue residue and some dirt. Pics of grease left behind from them, dirt inside my vent I believe from the removal and molding.and pics of my sensor not attached. I have screens shots of them telling me to schedule the warranty appt. But that was canceled. I would like a refund so I can replace the parts they broke.

  

  Business Response

  Date: 07/15/2022

  
  Hello, 
  
  We are very sorry for this experience
  you've had with us. I am one of the Customer Care Agents that was assigned to
  your case. Since reviewing your complaint, I will be escalating this issue to upper-level
  management and ask that they reach out to you right away. Please reach out via
  phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******

  Customer Answer

  Date: 07/18/2022

  They have not reached out to me via upper management as they stated they would.
  
  
  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17565969
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ****** ****

  

  Business Response

  Date: 07/20/2022

  Good Afternoon
  I was notified by the shop manager that when the vehicle was inspected there were pre-existing conditions. We notified about the rearview mirror being glued together and the moldings were glued down from the previous replacement. We took pics to coincide with this. When you arrived the manager took you outside to show everything and stated you were understanding. He stated that you advised him “ they have had nothing but problems with this van even the sliding door coming loose”. And that you then thanked the manager and went to get in the van. The manager asked if there was any questions and he said you advised no. We had taken the necessary precautions to notify before starting the job and then showing the mirror where they actually glued it together and the moldings were put back in place and taped up for the glue to dry. At this time we are respectfully declining responsibility due to the pre-existing conditions of the vehicle before we completed the repairs. 
  If any questions or concerns feel free to reach out to me.
  Thanks,
  ****** 

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a stone crack my windshield late October 2021 and I filed a claim with my insurance company Geico. Geico approved my claim and I made appointment with Safelite for December 2, 2021. I was informed they did not have the appropriate windshield and had to order it. I had 2 subsequent appointments at the Nashville location and was informed they did not have the appropriate parts and again had to order. As of today July 14, 2022 I am still waiting. Safelite has not kept me informed of anything and I have no answers from them. My crack in my windshield continues grow and I am concerned about safety issues. My claim number is ****************

  

  Business Response

  Date: 07/15/2022

  
  Hello, 
  
  We are very sorry for this experience
  you've had with us. I am one of the Customer Care Agents that was assigned to
  your case. Since reviewing your complaint, I will be escalating this issue to upper-level
  management and ask that they reach out to you right away. Please reach out via
  phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******

  Customer Answer

  Date: 07/26/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17565955
  
  
  
  I am rejecting this response because: I need more specific information and a timeframe detailing what steps the company has taken to resolve the matter.  
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 07/29/2022

  Okay great thank you. 

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my back windshield replaced in December 2021 by safelite due to a shattered windshield. After it was complete the service technician told me that the broken glass would still be rattling around in the back tailgate of the van. I thought this was odd but expected him to know what he was talking about. About six months later my tailgate latch malfunctions and has to be taken to the dealership. They cleaned all of the glass out and stated that the problem occurred due to the loose glass left in the door. I had to pay $468 dollars for their services due to the technicians negligence. I feel like safelite should compensate me for that. They do not answer their phones or respond to any messages so I’ve had no luck resolving this directly with them.

  

  Business Response

  Date: 07/14/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ******

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on June 1 2022 my neighbor was mowing the lawn and his lawn mowed kicked up a rock and shattered my driver side window on my vehicle his insurance paid for it and had me go through safelite. Safelite came out and fixed my window and the guy called me and said he didn’t have a bolt but the window was in and now to roll down the window they would schedule another appointment to fix it and he left my keys in my car and left well when I got my keys I notice their were dents sticking outwards like nails about to poke through my door so I called safelite and they told me to have the next guy that comes to fix the window take photos. Well he came and I showed him and he called his manager but she wasn’t in the office and he got the okay to fix the window from the other manager that doesn’t deal with the claims and he told me she would call me back Friday. Well then I didn’t hear from them for about a week and finally another person called me from the sac office ( I have more to add running out of room) and he said he’d send out a guy to take photos cause he could really see them on the photos the second guy took. Well no one called me back for about 2 weeks I kept trying to get ahold of them was unable too and then today I sat on hold for 45 min the hung up on me and called me back and said that the damage was there prior from their before photos and that it’s common when glass breaks on car and I told her I had before photos it was not, the first guy installed the glass wrong and I have the photos when the glass first shattered and she said she’d send me everything time stamped in an email with the photos from all three times and she never sent them. And they’re not fixing the damage they did.

  

  Business Response

  Date: 07/13/2022

  Hello, 
  
  Please accept my sincerest apologies for this poor experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call and we discussed your concerns further. I would be more than happy to assist you in getting this rectified. In the meantime, I will be escalating this issue to upper-level management and we have requested the photos that you had from when the date of loss was reported. Please reach out via phone 1-800-638-8958 or email directly. 
  
  Sincerely,
  Angela 

  Customer Answer

  Date: 08/02/2022

  I am rejecting this response because: again those photos were from 6/28 and you guys falsely copied and pasted a time stamp that does not show it from that day it was cropped into the photos. I have all the photos showing it was not there prior, and the guys taking the photos on 6/16. The photos submitted to  insurance shows no damage, and I know you guys took the pictures from the wrong day and are trying to act like they’re from 6/8 cause my vehicle was parked the other way and I was instructed not to drive my car from the insurance and they would give me a rental so I didn’t drive my car therefore it was parked facing another way and the photos you have were showing the reflection to when I moved my car on 6/16. And then Seth was seen taking those photos on my house camera I showed you. I also have photos from 6/8 with the different reflection. Sooooo again you guys damaged my vehicle with your poorly customer service that initially installed the window without the proper bolt
  

  

  Business Response

  Date: 08/02/2022

  Hello,

  We do apologize but we are not able to offer repairs for the damages to your vehicle and are respectfully declining this under our warranty and casualty loss as determined by management. We have offered a customer care delight good will gesture payment of $150 due to your troubles and we have not received an approval from you yet accepting this offer. 
  
  Thank you
  Angela 
  

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my windsheild replaced on January 17, 2022. The windshield leaked and damaged the inside of me car on the sides. It appeared to not have been sealed appropriately. I had it replaced again on April 11, 2022--same problem. Water damage when it rained. I had it replaced again on May 25, 2022. It was clear the roof rack had not been attached correctly as well as the seals on the side. Extremely sloppy workmanship and I still have leakage when it rains. I spoke to a manager at the shop in Byron Center on May 26, 2022. He first tried to blame the problem on my sunroof which I assured him it was not. I purchased my Rav4 brand new from the dealership in 2019 and never had a problem with water until safelite replaced my glass. The manager offered a refund as follows: $250/co pay back to me as well as $568.45 reimbursement to my Progressive insurance. He asked that I allow 10 days for the refund. This was well over a month ago and no one will call me back. I have called 4 times in June and each time they say a manager will call me back and I do not hear from anyone. I need deductible back and my insurance reimbursed so that I may get my glass fixed elsewhere. I have attached an invoice of what they said they would reimburse and I have not received anything. Thank You for your help.

  

  Business Response

  Date: 07/12/2022

  Hello, 
  
  We are very sorry for this experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I will be escalating this issue to upper-level management and ask that they reach out to you right away. Please reach out via phone 1-800-638-8958 or email directly if you have further questions. 
  
  Sincerely,
  ****** 

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor service all around. My complaint is solely now the scratch on my truck by the tech. I talked To the manager and he told me to take pics which I had already done and send them to him after numerous attempts to get a hold of ANYONE. I never heard back from him about it. I called him at least 5 times and texted him numerous times and he never replied back. The scratch is not just just a buff out scratch. The tech ruined the paint
  The managers number is 1 (857) 939-4136. He won’t return my
  Calls or text

  

  Business Response

  Date: 07/12/2022

  
  Hello, 
  
  Please accept my sincerest apologies for this poor experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call and was unable to leave a voicemail. I would be more than happy to assist you in getting this rectified. In the meantime, I will be escalating this issue to upper-level management I just need to confirm which vehicle this is regarding as we have 2 for you on file. Please reach out via phone 1-800-638-8958 or email directly. 
  
  Sincerely,
  ****** 

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my windshield was replaced in February, they never put the cover for my rear view mirror back. I believe they may have broken it and needed to order a replacement, so I have tried for months to get them to acknowledge and repair it, since there have been many logistic challenges in getting auto parts. However, they are now not responding at all to my requests.

  

  Business Response

  Date: 07/11/2022

  Hello, 
  
  Please accept my sincerest apologies for this poor experience you've had with us. I am one of the Customer Care Agents that was assigned to your case. Since reviewing your complaint, I did give you a call and left a voicemail. I would be more than happy to assist you in getting this rectified. In the meantime, I will be escalating this issue to upper-level management. Please reach out via phone 1-800-638-8958 or email directly to set the warranty appointment. 
  
  Sincerely,