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Business Profile

Shoes

Grounded Footwear

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/9/24 I purchased a pair of shoes online from a company called Grounded foot wear for the amount of $82.97 There was no return information and I was not satisfied with the quality for that amount of money they were plastic and uncomfortable. I had emails from them so I contacted them to ask for the address to return them, they tried to talk me into keeping them and they would reimburse me for for $30.00. I said I didn’t want them I wanted the full refund and I would send them back. They gave me that P.O. Box and I sent them back 12/10 I had to pay for the return $11.37. It took a whole month of back and forth to get the address. I never heard from them so I called again told them they were sent and I wanted my refund they said it would take awhile so I waited and nothing so I called my bank and put in a dispute then they contacted me and said when I dropped the dispute they would send me the money. So I did everything they wanted dropped the dispute. Still no money every time I call they say their information doesn’t show I dropped the dispute. So today I called my bank again to do the dispute again but was told once you drop a dispute you can’t do it again and the bank said they probably know that so I won’t get my money back. I have the shipment receipt. I don’t have any paperwork for my purchase the shoes didn’t come with anything.

Grounded Footwear is NOT a BBB Accredited Business.

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