Reviews

This profile includes reviews for CareSource's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CareSource has 5 locations, listed below.

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  CareSource

  230 N Main St Dayton, OH 45402-1263

  
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  CareSource

  135 N Pennsylvania St Ste 1300 Indianapolis, IN 46204

  
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  CareSource

  600 Galleria Pkwy SE STE 400 Atlanta, GA 30339

  
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  CareSource

  3455 Mill Run Dr Hilliard, OH 43026

  
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  CareSource

  5900 Landerbrook Dr Ste 300 Cleveland, OH 44124

  

Review Details

• Review fromDeborah H

  Date: 10/31/2023

  1 star
  Caresource has fought approving my 2nd steroid epidural shot in my lumbar spine to relieve extreme pain in back, sides and legs. I have filed appeals through my doctor's office, grievances, I've made phone calls almost weekly since July 2023 and all I get is denied over the phone or in a letter that has no other explanation. My doctor's office has refiled paperwork per Caresource at their request, and I've also resent paperwork to Caresource. I finally got a manager on the phone, and Jon said that Caresource was missing a support document showing where I had improved 50% from my shot. My doctor's office said they had sent this information in August and September, and I also had spoken to someone at Caresource in September and told them the shot had helped me improve greatly. It is still in denial and Caresource said i needed to just start over again in the process. I feel that this is insurance abuse by them, as this provider, doctor and procedure are all within their network of approval.

• Review fromRoland F

  Date: 10/09/2023

  1 star
  I just got a call from a very pushy and rude girl who refused to take no for an answer about them sending a nurse to my home to question me. She refused to simply work with my doctor about my healthcare and insisted I wouldn't get care I qualified for if I didn't allow them to question me independent of my care providers. When I refused and told her to work with my doctor, she got very angry and reminded me that the call was being recorded. Why did she think that was relevant I wonder. I pay 1748.00 per month for my wife and I. My deductible is 10,000. This is horrible insurance and I would recommend you not do business with them.

• Review fromRobyn C

  Date: 09/18/2023

  1 star
  They are extremely difficult to work with! Long story short, they have the final say in your health care, not you, not your Doctor. It is also very difficult finding a Dr who accepts this insurance company, I understand why now. Run far away from this insurance company, I wish I would have and now I'm stuck with them due to preexisting medical problems that I can't even get treatment for. Terrible company!

• Review fromGerald L

  Date: 08/23/2023

  1 star
  CareSource had me pay them 1269.72 to get my medicine and then still wouldn’t let my medicine go through so I canceled with them and had to pay out of pocket for my prescription been asking my bank to refund me that money back I’m guessing CareSource is not going to give it back to them the bank

• Review fromEmily W

  Date: 08/11/2023

  1 star
  Very difficult to work with. Attempts to cancel through marketplace online did not go through and days passed. Called Caresource and was transferred to Marketplace to cancel. Finally was cancelled but was charged for those additional days of coverage that was not needed or used. When calling caresource to resolve this issue they transferred me back to marketplace. ??

• Review fromRonald H

  Date: 08/06/2023

  1 star
  CareSource is the worst insurance company that I have ever been associated with their customer service is very poor and I'm supposed to put my health and trust in a insurance company that does not value me as a customer they view you as a means to make a dollar I wish I never heard of CareSource!!!!!!!!!!

• Review fromTara R

  Date: 08/02/2023

  5 stars
  Tina from the CareSource customer support hotline was professional, so empathetic, personable, kind, and caring. She took the time to address each question I had and I didn’t feel rushed. Additionally, I’m beyond grateful and so blessed that the stellate ganglion block nerve injection is covered by insurance as many times as medically necessary, because it has changed my life with chronic jaw pain and post traumatic symptoms!

• Review fromLee D

  Date: 08/01/2023

  1 star
  Horrible customer service (if you can even get through to them). "You've reached us during our non-work hours" (tuesday at 11am). Found the one dentist in my area that they accept, and after scheduling several appointments they canceled with no warning. Hooooorrrrriibbllleeeee steer clear.

• Review fromElizabeth G

  Date: 07/06/2023

  1 star
  Horrible. No doctors or dentists will take it. When they do take it, you soon get a bill afterwards saying that Caresource would not pay the charge. When asked why they don't accept it in the first place, the doctor/dentist staff say "they won't pay for anything". It would seriously be better to just have a Health Savings Account and put that amount in every month. The problem for us working poor and lower-to-middle income gig workers and others without employer insurance is that you have to make nothing to get Medicaid (you have to be totally poor, i.e., pretty much not working at all) and yet normal good health insurance that dodcs and dentists are "willing to accept" is too expensive per month if you are operating financially too close to the line as far as paying your bills. Marketplace insurance has never been a very viable option. It is simply more money "out" for you with no good return as far as your health care is concerned. One star and completely disgusted. Considering just going without and trying to save a bit of money up instead for emergencies.

• Review fromKimberlee

  Date: 07/04/2023

  5 stars
  Caresource insurance is not very good. Most dentist practices in the Dayton Ohio area no longer accept CareSource insurance. I am told the reason being they do not approve most dental procedures. My son has impacted wisdom teeth that need to be surgically removed. I couldn't find any oral surgeons in Dayton Ohio that accept Caresource. (CareSource's office is in Dayton Ohio) When I finally found a dentist to see him, CareSource denied the request for his wisdom teeth to be removed. As you know, if you have impacted wisdom teeth, they can push on your other teeth causing much pain and for the other teeth to become crooked. My son wears glasses and when I had his eyes checked this year, I found that Caresource will not pay for lenses at all if glare resistance, transition lenses, or any extras are added. You cannot even pay for the difference. They will not cover the lenses at all if anything is added. My son gets migraine headaches, and the anti-glare and transition lenses help cut back on his headaches. Therefore, I will have to change his insurance. If you are looking at CareSource for your insurance provider, I strongly recommend that you do not choose them. You should look for another provider. I hope this review helps someone.